Making patient portal enrollmenteasier and more secure

LexisNexis® Patient Portal Enrollment Solutions

About LexisNexis Risk SolutionsLexisNexis® Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of Reed Elsevier, a leading global provider of professional information solutions across a number of sectors.

For More Information:Call 800.869.0751 or visithttp://www.lexisnexis.com/risk/healthcare.aspx

LexisNexis® Patient Portal Enrollment Solutions is not provided by “consumer reporting agencies,” as that term is defined in the federal Fair Credit Reporting Act (15 U.S.C. § 1681, et seq.) (FCRA) and do not constitute “consumer reports,” as that term is defined in the FCRA. Accordingly, Patient Portal Enrollment Solutions may not be used in whole or in part as a factor in determining eligibility for credit, insurance, employment or another purpose in connection with which a consumer report may be used under the FCRA. Due to the nature of the origin of public record information, the public records and commercially available data sources used in reports may contain errors. Source data is sometimes reported or entered inaccurately, processed poorly or incorrectly, and is generally not free from defect. This product or service aggregates and reports data, as provided by the public records and commercially available data sources, and is not the source of the data, nor is it a comprehensive compilation of the data. Before relying on any data, it should be independently verified.

LexisNexis, and the Knowledge Burst logo are registered trademarks of Reed Elsevier Properties Inc., used under license. Other products and services may be trademarks or registered trademarks of their respective companies. Copyright © 2014 LexisNexis. All rights reserved. NXR10883-00-0614-EN-US

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Clean, Augmented, JoinablePatient Registries

Disparate PatientRegistries

Stage 2 Meaningful Use and Beyond • Achieving the Meaningful Use Stage 2 ‘view, download, transmit’ requirements can be daunting. Expensive, multi-pronged marketing campaigns to your patients and repetitive training sessions with practice staff have produced only modest enrollment gains.

• Patient portals can also drive patient loyalty, improve medication adherence, and help decrease the risk of ED visits and readmissions, but your current patient portal enrollment process is so cumbersome that it discourages prospective users.

• You want to deliver an enrollment experience that is easy for patients, increases enrollment and utilization, and reinforces your commitment to protecting patient information.

LexisNexis® identity management solutions help address these challenges and more.

A Superior Patient Portal Enrollment Process• Distinguish existing patients from prospective ones. To provide standardized and accurate core patient identity attributes, prevent mis-identification of enrollees, and improve the quality of patient matching.

• Verify the accuracy of patient-presented information. To ensure the remote enrollee is a real person, validate data accuracy, and identify potential high risk indicators.

• Authenticate that a patient is who they claim to be. To increase confidence in a patient’s asserted identity and prevent inappropriate access, impersonation, and identity fraud.

• Automate exception processes for high-risk scenarios and facilitate password resets. To strengthen identity assurance by confirming phone ownership and the receipt of electronic communications while facilitating self-service password resets.

LexisNexis® InstantID® and LexisNexis InstantID Q&A are the only identity verification and authentication solutions endorsed by the American Bankers Association.

Is the enrollee an existing patient?Patient Registry Hygiene: Comparing patient portal enrollee-asserted data to the health system’s internal patient registry helps identify the enrollee as an existing or prospective patient. Key functions of patient registry hygiene are to standardize patient matching attributes, identify potential mis-entered information and duplicate records, and fill in gaps where important patient attributes were never captured. These functions enable a higher quality match between the patient identity attributes captured during the patient portal enrollment process and existing patient identity attributes within the patient registry.

Is the patient a real person and is the patient-asserted information accurate?InstantID: Verifying the accuracy of the patient-asserted identity attributes such as name, address, and date of birth helps to ensure that you’re dealing with a real person, identify risks associated with the individual, and help ensure that captured data is accurate. InstantID is a powerful identity verification tool that validates patient-asserted attributes against a trusted, nationwide consumer dataset, checks watchlists, validates that the asserted identity is a real person, and scores the risk associated with the identity.

Is the patient who they claim to be?InstantID Q&A: Dynamic knowledge-based authentication is used to strengthen the confidence that the patient is who they claim to be. The unique patient identity profile is scanned for suspicious patterns or events that are known to indicate fraud. This information helps adjust the difficulty of InstantID Q&A’s knowledge-based quiz to help prevent impersonation and strengthen the remote patient portal enrollment process.

What additional services can make patient portal enrollment more secure and improve the patient experience?Phone Verification and One-Time Password: These services allow health systems to strengthen high-risk enrollments by delivering a unique passcode to a phone confirmed to be owned by the enrollee. This second factor of authentication adds a layer of fraud prevention when identity risks are higher. To facilitate self-service password resets, One Time Password creates an easy way for patients to regain access to their health information. Patients choose if automated passcodes will be delivered to them via text, email, or phone. When a patient receives the passcode, they enter it into the patient portal to confirm their identity.

Distinguish existing patients from prospective ones

Verify the accuracy of patient-presented information

Authenticate that patients are who they claim to be

Automate high-risk exceptions and facilitate password resets

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Advantages To Your Patients• Improve the overall patient portal enrollment experience

• Eliminate patient trips to the medical practice for activation codes

• Simplify the enrollment and password reset process

• Remove barriers to portal enrollment and ongoing utilization

• Expedite access to personal health information in about 60 seconds

• Reinforce confidence in the security of health information

Advantages To Your Health System • Increase patient loyalty and retention leading to more revenue

• Avoid operational costs of staff time spent with enrollment activities, exception processes, and password resets

• Improve medication adherence leading to reduced ED visits and readmissions

• Meet or exceed security standards and best practices

• Safeguard against impersonators that use online research and social engineering

• Reduce reputational and compliance risks

Implement InstantID Q&A quickly and easily Built on a universal ASP platform, InstantID Q&A can be deployed very quickly. An easy-to-use web portal enables turn key authentication for patient contact centers or the solution can be seamlessly integrated via XML or an advanced web services interface. InstantID can be seamlessly integrated with Instant ID Q&A to adjust the difficulty of the authentication quiz based on the Instant ID risk score.

Spotlight on InstantID Q&A

Knowledge-based authentication enables smarter real-time identity confirmation

• Expand patient portal user base while mitigating identity fraud: Balancing the efficiencies gained from using remote patient portal enrollment with the growing identity threats from increased social networking and more sophisticated fraudsters demands advanced tools to protect your organization, prevent and detect identity theft and remain compliant with privacy and security rules.

• Confirm patient identities in real time at their convenience: InstantID Q&A helps confirm a patient’s identity in seconds and gives your health system an effective, real-time mechanism to fight identity fraud for remote patient access channels.

• Customized for your business needs: Built-in intelligence and proprietary matching algorithms power the InstantID Q&A question engine which dynamically develops multiple answers to personal questions at various knowledge levels. It’s easy to adapt the process to your policies and configure question sets, scoring parameters, and exception procedures to fit your business requirements.

• Protect against identity fraud by leveraging billions of public records: Sophisticated analytics are used to create comprehensive profiles of non-credit data that are harnessed to create multiple choice knowledge- based quizzes. InstantID Q&A guides the patient through an intuitive and unobtrusive Q&A process that presents questions and answers that are top of mind for your patients and more resistant to impersonation and fraud.

Employ proactive, up-front fraud detectionThe Identity Event™ module of InstantID Q&A proactively monitors risk levels and enables question types and multiple configuration options to be dynamically adjusted in real time.

Flexible solutions that fit your patient portal enrollment needs.Your health system can rely on LexisNexis to help:

• Improve the patient portal enrollment experience.

• Increase your patient portal user base

• Protect your health system with layers of fraud prevention.

• Reduce your reputational and compliance risks.

Who Uses LexisNexis Identity Management Solutions?• Top IDNs, Health Systems, and Payers

• Leading National Retail Pharmacies

• Top National Lab Companies

• Leading P&C and Health Insurers

• Top Financial Services Firms

• Leading Telecom Companies

• Top Retailers

John Q. Sample is enrolling in your patient portal. By answering some personalized questions, he confirms that he is who he claims to be and completes the enrollment process in about 60 seconds.

Enter personal identification information, such as name, address, and date of birth.

Answer knowledge-based authentication questions to confirm your identity.

Success! Identity verified. Patient portal enrollment is complete.