LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website: BY OLUWAKEMI...

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CUSTOMER SERVICE LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website: www.lchilimited.com BY OLUWAKEMI ADE-ADENIJI.

Transcript of LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website: BY OLUWAKEMI...

Page 1: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

CUSTOMER SERVICE

LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi)

WE HAVE ANSWERS.

Website: www.lchilimited.comBY OLUWAKEMI ADE-ADENIJI.

Page 2: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

A CUSTOMER SERVICE MINDSET

– VERY IMPORTANT PEOPLE SERVING VERY IMPORTANT PEOPLE.

Page 3: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

WHAT IS CUSTOMER SERVICE?

Service provided to customers before, during and after purchasing and using goods and services.

C.S is the ability of an organization to constantly and consistently exceed the customers expectations.

One that keeps the customer happy and smiling.

One that gives satisfaction.

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WHO IS YOUR CUSTOMER?

YOU NEED TO SEE BEYOND TO IDENTIFY YOUR CUSTOMER.

Page 5: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

HE IS KING/SHE IS QUEEN

CUSTOMER MUST FEEL HE/SHE IS THE MOST IMPORTANT.

Page 6: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

THREE TYPES OF CUSTOMERS1. THE DISSATISFIED CUSTOMER.

CUSTOMER IS SIMPLY NOT HAPPY WITH THE SERVICE.

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2. THE SATISFIED CUSTOMER

SERVICE IS GOOD. HOWEVER, CUSTOMER IS NEUTRAL

Page 8: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

THE LOYAL CUSTOMER

THIS CUSTOMER TRUSTS YOU.

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QUALITIES YOU NEED

AND MORE. EG HUMOUR, DILIGENCE.

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ATTITUDE IS KEY

WHEN LIFE IS HARD AND UNFAIR, DON’T TAKE IT OUT ON YOUR JOB.

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CUSTOMERS’ EXPECTATIONS

1. DEFECT FREE PRODUCT OR SERVICE.

2. TIMELINESS WITH TRANSACTION

3. KINDNESS IN INTERPERSONAL INTEREACTIONS.

Page 12: LEXCONSULTS HUMANAE INTERNATIONAL LIMITED. (LCHi) WE HAVE ANSWERS. Website:  BY OLUWAKEMI ADE-ADENIJI.

HELPFUL QUOTESWell done is better than well said.

(Benjamin Franklin).

Always give people more than what they expect to get. (Nelson Boswell).

Your most unhappy customers are your greatest source of learning. (Bill Gates).

It is not the employer who pays the wages. Employers only handle the money, it is the customer who pays the wages.(Henry Ford).

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LG - ENJOY