Leveraging the Government Platform
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<agency name> Presentation Leveraging the Government Platform How Open Data and the “Gov 2.0” Movement are Changing Communications With Government Mark J. Headd Senior Application Developer, Tele-Works, Inc. www.tele-works.com @mheadd / voiceingov.org
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Presentation given at the Emerging Communication Conference & Awards ceremony (eComm) in San Francisco, CA on 4-19-2010.
Transcript of Leveraging the Government Platform
<agency name> Presentation
Leveraging the Government Platform
How Open Data and the “Gov 2.0” Movement are Changing
Communications With Government
Mark J. HeaddSenior Application Developer, Tele-Works, Inc.
www.tele-works.com@mheadd / voiceingov.org
April 19, 2010
Show me the Data!• Governments across the country and around the world are
publishing open data sets.
• National governments in the US, UK, Australia and New Zealand.• Local governments from Seattle and San Francisco, to New York
City and Washington DC. • Is this new? Yes (and No).
What’s Different?• The Open Data movement that is part of “Gov 2.0” is different
from past actions to release government data in at least 3 ways:– Publishing open data is becoming a measure of government
transparency and performance.– Published data is in formats specifically
designed to be consumed by downstream apps and developers.
– Governments are actively engaging citizens and developers to consume open data. Developer Contests = Cha Ching!
April 19, 2010
Government as a Platform• Trailblazing governments are moving beyond
static data sets.• City of Seattle uses a standard API that sits in
front of it’s data, allowing developers to programmatically query multiple data sets.
• MassDOT and BART publish real time transit information feeds.
• NY State Senate has deployed an API for searching their Legislative Information System.
• San Francisco and Washington DC have deployed APIs for their 311 systems.
• Moving from individual efforts to standard implementations.
• From static data to real-time feeds and transaction-based APIs.
April 19, 2010
OMG, #OpenGov is BFD!• OpenGov changes happening
against a background of fundamental change in how we communicate with each other.
• More channels in use.• Uptake of “non-traditional”
channels.• And, in how we build
communication applications.• Traditional standards-based
telephony markup languages have had an “interesting” few years.
• What has changed?
April 19, 2010
More Choices
April 19, 2010
• Developers looking to build new applications using open government data and APIs are opting for new tools and platforms.
• Not your father’s (or even your older brother’s) application platforms.
• Support user interactions across multiple channels and modalities (DTMF, Voice, SMS, IM, Twitter, etc.).
• Gentle learning curve, easy integration into multiple dev environments.
• API-based – SOAP, REST - language agnostic.
Choice isn’t Good: It’s Awesome!
April 19, 2010
• More choices for developers mean more applications will be built using Open Gov data and APIs.
• More applications will mean more choices for citizens in how they communicate with their governments.
• Greater take up of Open Gov applications will lead to demand for more data, richer data sets and more APIs.
if(isAwesome(this)) { emotion.type = Pumped; emotion.express();}
Apps!• New York State Senate – Multi-channel bill status application.
• Phone channel – (646) 736-2439 – available in English and Spanish.
• Makes use of the NY Senate Open Legislation API.April 19, 2010
• City of Toronto – Multi-channel childcare service locator.
• Accessible from any SMS-capable mobile phone.
• Also available via IM & Twitter.• Makes use of
licensed child care service provider data set maintained by the City of Toronto.
April 19, 2010
More Apps!
• Train Text – traintext.com (@traintext)
• SMS My Bus - smsmybus.com• Multimodal political contribution
lookup.– Jabber: [email protected]– AOL IM: transparencydata– SMS: (240) 242-7944– Twitter: @tropotdata
• App Directories:– CityGoRound – citygoround.org– Appify – appify.com
April 19, 2010
Still More Apps!
What’s Next?• More data! And more apps!• Geekery as citizenship. Code for America (USA), Rewired State
(UK). • Less app building by governments – dramatic changes to
existing procurement processes.• Citizen communication with government will first require a trip
to the app store. San Francisco App Showcase, DC App Store.• More multitenant applications, and apps shared between
different governments. SeeClickFix.• More services and tools to make multi-channel app
development quicker and easier. Hello, Teleku!• Mobile devices and cell phones become the primary
instruments for communicating with government.
April 19, 2010
La Fin
Questions?
April 19, 2010
