Leveraging a Quality Management System

7/31/2019 Leveraging a Quality Management System

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www.cebos.com

How to do More with Less:Leveraging the Quality

Management System


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Page 2

State of the Economy

Unemployment

9.7% as of August 2009 Approximately 14.9 million people impacted

Recession

Tremendous negative impact U.S. and the world

Source: Bureau of Labor Statistics


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Page 3

Signs of Improvement

Historically, companies begin to hire to meet

increased orders Now, finding ways to do more with less

Delaying or eliminating new hires to stay competitive

Rapid growth in productivity here and abroad Productivity per hour has increased

2000

2007

Source: Bureau of Labor Statistics

Total hours : 16%


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Productivity Gains

Software

Helps companies do more withless

Improve compliance Customer

Regulatory requirements

Quality standard requirements

Use of Business Process Automation (BPA) Productivity increase: as much as 50%

With integration of BPA SolutionsUp to 85%

50%

85%


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Opportunities

Understand the typical

productivity wins of others

Understand where existing

technology can be improved

Places to look: Communication

Data and Data Management

Reporting

Systems


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Page 6

Communication

Rethink e-mail

Labor intensive method of sharing information

Task management Automate reminders and notifications

Business Process Automation (BPA) Databases Single, central database

Pre-defined event notifications

Benefit Fewer manual emails sent

Fewer emails to be read


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BPM Databases

Automate sequenced order tasks

Examples: document change requests, supplier approvals

Productivity gains through reduction of paper forms

Change logs automatically update; error potential

reduced

Secure record retention with improved accessibility


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Data and Data Management

Compliance using data management and

warehousing Standards e.g. ISO 9001:2008, ISO/TS 16949, 21 CFR Part 11

Documentation accessible via one interface screen

and keyword search


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Integrated Database Systems

Allow for procedure changes

Can be organized and reports generated

More efficient and compliant Employees complete required work quickly

Customer and quality standards requirements


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Reporting

Report format

Satisfy management /customerrequirements

Flexible solution

Write user-defined reports Provide standard templates

Pre-formatted reports

Dynamic reporting Simple interface screen

Define report parameters

Query data via one

application Software solution with

integrated reporting

Stand-alone data mining tools


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Systems

Provide enhanced productivity when consolidated

Common systems: Reduce need for individualized training

Require less IT staff support

Provide centralized location for current information

Enable and enhance communication


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A Practical Guide

Identifying & acting on specific opportunities for

productivity gains can be daunting

Poorly designed, incorrectly applied or

implemented can negate gains

Practical framework assists in identifying &

implementing opportunities successfully


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Discovering an Organizational Need

Considercurrent state of

automation

Assessorganizational

needs/objectives

Are benchmarktools &

processesbeing used?

OrganizationalNeed


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Considerations

Companys needs for improving compliance

ISO, TS, customer or regulatory requirements

Remember seemingly minor issues, e.g.: Multiple individual spreadsheets with conflicting data from which

decisions will be made

Manufacturers past corrective actions & other audit

findings

Any areas of inefficiency or

ineffectiveness should be inspected


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Set Objectives

Address organizational needs

Analyze resources What can be saved utilizing new solution?

Build business case to support

reason for change


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Gap Analysis

Analyze the gap

What is necessary to besuccessful with each solution?

Document where

company wants to bevs. where they are

Define what is

required to reach goal


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Create a Plan

Critical to getting buy-in

and funding

Carefully describe entire

long-term plan


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Ideas for Topics

Identified gaps by

priority

Specific timeline &

responsibility

Solutions to fill gaps

Business case

Management approval

Measuring success

Baseline measures &

goals

Criteria & weightingNew solution

marketing &

communication

User training


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Execute and Measure

Execute the plan Schedule recurring status meetings

Set due dates

Assess timeline

Measure performance Growth should start slow

Build rapidly

New tools & processes should not be forcedshould be desired


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If you would like to learn more about quality management

systems, we invite you to visit our quality managementsystem resource page:

http://www.cebos.com/quality-management-system/

For a PDF version of this whitepaper, please visit:

http://www.cebos.com/wp-content/uploads/CEBOS

-Whitepaper-How-To-Do-More-With-Less.pdf

Article History and Sources

First published in Quality Magazine, December 1, 2004

Revised by Bob Herdoiza, August 2009

http://www.qualitymag.com/Articles/Feature_Article/

f8bb2620c7c38010VgnVCM100000f932a8c0

Economic data taken from a United States Labor Department publication

from Feb. 2009. See page 98. http://www.bls.gov/opub/mlr/2009/02/mlr200902.pdf
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Leveraging a Quality Management System

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