Level-of-Service based evaluation of freight transport Competition and Regulation in Network...

Level-of-Service based evaluation of freight transport

Competition and Regulation in Network Industries 2013 Brussels, Belgium

1Competition and Regulation in Network Industries 2013Friday, November 22nd 2013

Contents

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Introduction Quality measurements in industrial networks (QoS) Four different types of Service Quality (SQ) Main differences between freight and passenger transport Level-of-Service (LoS) Design of an intermodal LoS Application area of the LoS Transport modes and transshipment points Networks Summary

Competition and Regulation in Network Industries 2013Friday, November 22nd 2013

Introduction


International freight steady

growing tendency

Public and private interests in increase capacity and quality

Building new infrastructure

Traditionally

Scarcer resources

Measure quality entire transport chain: Identify weak parts of the network, so resources can be optimally allocated

No international agreement for freight transport quality

No standardized method to compare QoS by different modes

Develop method to evaluate holistically quality provided by

corridors and shipments quality perceived by the shippers

Less resources needed, smarter

investments

PROBLEMS SOLUTION PROPOSED

Quality measurements in industrial networks (QoS)

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Similarities: Temporal patterns of consumption Initial elevated costs …

Methods to measure QoS SERVQUAL, SERVPERF, RSQS,

DEA…

Measure gaps between costumer expectations and experience


Four different types of Service Quality (SQ)

5

Needs of the Commodity group

shipped

Elements of the transport chain

EN 13816

Costumers would like

to have

Costumers think they receive

Service providers would like

to offer

Service providers really offer

Freight transport


Main differences between freight and passenger transport

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Freight Passengers

Must be loaded and transferred Board, get off and transfer without assistance

Information must be processed through logistics managers

Process information and act on it without assistance

Logistics managers meet choices between transport modes rationally

Make choices between transport modes without assistance but often irrationally

Require limited travel accommodations

Require travel accommodations related to comfort and safety


Level-of-Service

LoS road transport (HCM 1965)

LoS Pedestrians and Public transport (Scherer 2010) Freight intermodal terminals (Ballis 2004)


Design of an intermodal LoS

Adapted from Scherer 20108Competition and Regulation in Network Industries 2013Friday, November 22nd 2013

Application area of the LoS

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Transport Mean

Transport/Capacity Management

Infrastructure

FreightPPTPRT

PRT: Passenger Road Transport; PPT: Passenger Public Transport


Transport modes and transshipment points

Road Rail

10

Shipment

Road Road

Terminal Rail Terminal Boat Terminal Rail Terminal


Inland Waterways Short Sea Shipping

and Intermodal Terminals

Networks

TEN-T Network (infrastructure)


Networks

Xrail Network (service)

Reliability - 90% minimum reliability rate relative to the proposed time of arrival.

Transport information - valuable information provided before, during and after the transport

Offer process - transport quotes will be provided within a maximum of 3 working days.


Summary

QoS and LoS are a common research topic LoS for road, public and light transport already exist Los for intermodal pedestrians and public transport exist LoS for intermodal freight terminals already exist Big difference in transshipment behavior between public

and freight transport Public and private entities try to collaborate to improve their

freight networks

Developing LoS for freight transport might be a useful tool to optimize allocation of investments and to help shippers to

optimize their logistic networks.


Thank you for your attention

Albert Mancera Sugrañes

PhD Student ETH Zürich

[email protected]

+41 44 633 28 38


Level-of-Service based evaluation of freight transport Competition and Regulation in Network...

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