Letters (Tweets) to a Future Medical Designer
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Transcript of Letters (Tweets) to a Future Medical Designer
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Letters (“Tweets”) to a Future Medical Designer
Joyce Lee, MD, MPH Twitter: @joyclee
http://joyceisplayingontheinter.net/
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Folk in black turtlenecks and designer glasses working on small things like
the iWatch
This is a medical designer
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“A pediatric endocrinologist who spends her days seeing patients in clinic and
writing grants & papers that no one will ever read?”
This is a medical designer?
No black turtleneck?
No designer glasses?
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With the current state of healthcare, everyone needs to
be a medical designer
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Design = Change
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I believe that it can
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My medical design journey started by learning to see
like a designer
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Go to this link for my slides
and video from the 2013 @CuspConference
http://goo.gl/IVeuqn
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The next part of my design journey was much colder
(#polarvortex) but helped me figure out what a designer
does
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I have been using design
thinking to figure out how to do design thinking!
(now that’s #meta)
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Letter to a Future “Medical Designer”
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No actually, a series of
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These are my “Medical Designer”
discoveries
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“Medical Designer” Discovery
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Enroll in online courses
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Read lots of books and tweet about what you read
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I tweet using the hashtag #designthinking #adventure
Join me!
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Follow Designers on Twitter
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Crowdsource!
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Find Design Resources!
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“Medical Designer” Discovery
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Medicine is a culture of permission, but design can change that
http://goo.gl/GQwTLe
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“Medical Designer” Discovery
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You don’t have to be Chief Innovation Officer; as a clinician
you design every day
http://goo.gl/C5dqcV
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“Medical Designer” Discovery
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All you need is a piece of paper! I swear I didn’t pay anyone to
write this. However, this wasn’t a successful prototype because it
didn’t give me the feedback I needed
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“Medical Designer” Discovery
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Post-its on the wall in the clinic hallway also failed
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“Medical Designer” Discovery
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Meet Trevor, who has type 1 diabetes and has a cool video
Diabetesevangelist.com
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I found him on Twitter to let him know I liked his video
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This is the serendipity of Twitter
We now co-design for kids with diabetes
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He helped me find the right words and sense of humor
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Timestamp and document the patient journey
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I don't feel like getting yelled at today
he makes me feel stupid
Collect artifacts
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“Don't cry (says a boy to his mom)”
Be a fly on the wall
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Find out how long it really takes to download meter data
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Yes it’s complicated. (meter cords for all the different meters; who
has the time or energy?)
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And it takes forever even if you do find
the right cord!
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“Medical Designer” Discovery
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I love working with Matt Kenyon and John Marshall from the School of Art and Design (Thanks to Dean Nadarajan for the introductions!)
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“Medical Designer” Discovery
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Turn committee work…
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Into a series of Design Workshops!
Thx Dr. Castle for your support!
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“Medical Designer” Discovery
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I repeat!
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To make sure you are solving the right problem
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The FINAL “Medical Designer” Discovery
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“Medical Doctors (and all healthcare providers) are
Medical Designers”
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In addition to these tools,
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These design tools are just as essential to an “MD”
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Thanks to the Innovation Learning Network for this opportunity!
Twitter: @joyclee
Blog: https://medium.com/@joyclee Website: http://
joyceisplayingontheinter.net/
Thanks to: Valerie Castle, Ram Menon, John Marshall, Matt Kenyon, Guna Nadarajan, Gary Freed, Sarah Clark, Matthew Davis
B, S, and E
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http://goo.gl/xgqKUt
Please contribute to my list of #design resources! Tweet them to me!