- Use formal style

- Do not use short forms (dont, Ill...)

- Be polite

- Type your letter

John Smith

7 High Street

Causton

Midsomer

XY3 HA9

11th June, 2009

Your address

(original)

Date

Receivers address

(plus name and

position if you know)

Opinion: I think, I believe, I insist

Listing points: First(ly), First of all, Secondly, Also, Next, Then, And, Too, After this/that, Furthermore, Last(ly), All in all

Cause/effect: Because (of this), So, Therefore, As a result

Examples: For example, such as, especially

Contrast: But, However, Although, Despite

Time: when, before, until, while, after

Latest Fashion Shop

20 Oxford Street

Causton

Midsomer

WM2 RD5

1. Greeting

For the attention of the manager

Dear Sir / Madam,

I am writing to complain about a red jumper by High Fashion company that I bought in your shop on 7th June, 2009, and about the bad service I received from your staff the next day.

To begin with, the jumper was of bad quality because when I washed it at 30C, it shrinked. That should not happen to cotton clothes.

Luckily, I kept the receipt and went back to the shop the next day to complain. Unfortunately, one of your staff that was working in the afternoon shift that day told me that it was my mistake because I had washed it in hot water. That is not true. I asked to see the manager but she refused. I cannot tolerate this kind of service.

I am sure you will understand why I feel so annoyed and frustrated by the whole incident. I insist that you give me the refund or replace the jumper for a new one. I also hope I will receive an apology from you in writing.

I look forward to hearing from you in the very near future. I enclose a copy of the receipt. Please contact me at the above address or by phone 0513 8382 397.

Yours faithfully,

John Smith

2. Introduction: Write the reason for writing. Give the information about the product name, date, place, people involved.

3. Write your complain with examples and/or reasons. (Every complain is a new paragraph)

I am sorry to have to say...

I feel I must complain about...

I am disappointed because...

I am very unhappy about...

I was shocked when I ...

Despite my request for...

Unfortunately...

What would suit me best is...

I insist that you...

I hope you will...

I look forward to hearing from you...

Please contact me...

3. Conclusion: action to be taken

4. Closing

- Use formal style

- Do not use short forms (dont, Ill...)

- Be polite

- Type your letter

John Smith

7 High Street

Causton

Midsomer

XY3 HA9

11th June, 2009

Your address

(original)

Date

Receivers address

(plus name and

position if you know)

Opinion: I think, I believe, I insist

Listing points: First(ly), First of all, Secondly, Also, Next, Then, And, Too, After this/that, Furthermore, Last(ly), All in all

Cause/effect: Because (of this), So, Therefore, As a result

Examples: For example, such as, especially

Contrast: But, However, Although, Despite

Time: when, before, until, while, after

Latest Fashion Shop

20 Oxford Street

Causton

Midsomer

WM2 RD5

1. Greeting

For the attention of the manager

Dear Sir / Madam,

I am writing to complain about a red jumper by High Fashion company that I bought in your shop on 7th June, 2009, and about the bad service I received from your staff the next day.

To begin with, the jumper was of bad quality because when I washed it at 30C, it shrinked. That should not happen to cotton clothes.

Luckily, I kept the receipt and went back to the shop the next day to complain. Unfortunately, one of your staff that was working in the afternoon shift that day told me that it was my mistake because I had washed it in hot water. That is not true. I asked to see the manager but she refused. I cannot tolerate this kind of service.

I am sure you will understand why I feel so annoyed and frustrated by the whole incident. I insist that you give me the refund or replace the jumper for a new one. I also hope I will receive an apology from you in writing.

I look forward to hearing from you in the very near future. I enclose a copy of the receipt. Please contact me at the above address or by phone 0513 8382 397.

Yours faithfully,

John Smith

2. Introduction: Write the reason for writing. Give the information about the product name, date, place, people involved.

3. Write your complain with examples and/or reasons. (Every complain is a new paragraph)

I am sorry to have to say...

I feel I must complain about...

I am disappointed because...

I am very unhappy about...

I was shocked when I ...

Despite my request for...

Unfortunately...

What would suit me best is...

I insist that you...

I hope you will...

I look forward to hearing from you...

Please contact me...

3. Conclusion: action to be taken

4. Closing