LETTER FROM - Schmetterlingschmetterling.de/download/company_profile.pdf · operator for Croatia...

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Company profile

Transcript of LETTER FROM - Schmetterlingschmetterling.de/download/company_profile.pdf · operator for Croatia...

Page 1: LETTER FROM - Schmetterlingschmetterling.de/download/company_profile.pdf · operator for Croatia and Slovenia. Full-year consolidated revenue of adriatica.net Group ... dreams at

Company profile

Page 2: LETTER FROM - Schmetterlingschmetterling.de/download/company_profile.pdf · operator for Croatia and Slovenia. Full-year consolidated revenue of adriatica.net Group ... dreams at

Dear Partners,

adriatica.net Group is the leading travel group in Croatia and the region. Through its companies Atlas and Kompas, adriatica.net Group is present in several market segments – as the leading DMC agency for the Adriatic and Central Europe, and the leading tour operator for Croatia and Slovenia.

Full-year consolidated revenue of adriatica.net Group is EUR 220 million. Leading emissive markets are West European, North and South American and Far Eastern markets. Hotel accommodation is a signifi cant part of our portfolio, but we are also improving our off ering of other types of accommodations as well as local features such as restaurants, excursions, and att ractions. adriatica.net Group is a major partner of leading airline companies.

adriatica.net Group is owned by leading Croatian companies, most prominently by Agrokor, the biggest private company in Southeast Europe. Agrokor has over 40,000 employees and over EUR 4 billion in revenue.

adriatica.net Group is in the middle of a strong investment cycle which will enable us to off er new products and services. Our focus is on existing partners and guests, to whom we want to ensure a high level of service and be a reliable partner. Our biggest advantages are a well-established tradition and outstanding staff .

Sincerely,

Ivan Gadže,Chairman of the Board of adriatica.net Group

LETTER FROM THE CHAIRMAN OF THE BOARD

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adriatica.net Group is the leading regional company specialized in developing, organizing and selling travel services based on its own international sales network and the network of partners. It covers the entire spectrum of tourist services in fi ve main areas: incoming business, tour operations, organization of business travel, meetings, incentives, conferences and events, retail network and online business.

Group strategy is defi ned through three brands: Atlas, the largest DMC (Destination Management Company) in Croatia and the region (your adriatic host)

Kompas, a major regional and international ambassador (your adriatic ambassador)

www.goadriatica.com, the leading online booking system (your adriatic navigator).

ADRIATICA.NET GROUP

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Founded in 1923, Atlas is the biggest Destination Management Company in Croatia and the region, with a tradition of off ering high-quality travel arrangements. A wide array of services, programs and products can satisfy all demands of individual, group and corporate clients from Croatia and the world.

From its very beginnings, Atlas has been the driving force of development and creator of diverse travel arrangements in line with global trends. As the leading DMC, Atlas has a clear strategic goal – positioning Croatia as a popular destination and uncovering all its charm both to domestic and foreign guests on a global scale, and this is exactly what Atlas has been working towards for a number of years.

Key success factors

• The largest lease-holder of accommodation capacity in Croatia • Adapting to global trends by implementing new IT solutions • Organized teams throughout the region • Diverse thematic excursions and att ractions • Exclusive franchise partner of American Express Travel Services in Croatia (with support from agents in almost every country in the world) • The largest number of airplane tickets issued in Croatia

Our people make the diff erence

Atlas’s skilled and expert staff brings together experience and modern technologies, driven by a constant aspiration towards diff erent and bett er business operation. Our satisfi ed clients are the best acknowledgement of their work, and caring for the clients is more than just a job.

THE BIGGEST DESTINATION MANAGMENT COMPANY IN CROATIA AND THE REGION90 Years of Experience

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A RICH VARIETY OF EXCURSIONS Creating Your Memories

A WIDE RANGE OF SERVICES FOR TOUR OPERATORS Focused on Your SuccessSelecting Atlas as a partner means relying on an agency with 90 years of tradition in the travel trade and the leading DMC in Croatia and the region. Every aspect of your tour will be carried through in a professional manner and every guest will get an individual approach and special care.

In accordance with your profi le, we will select the destination, reserve accommodation, off er thematic programs, your own excursions and support you at every turn. Our multilingual call centre, offi ces in tourist centres, as well as our top of the line operations centre off ering support 24/7 guarantee fl awless service to our guests.

With over 100 excursions in four regions, we provide our guests with unique experiences – from the Danube and the Plitvice Lakes down to Dubrovnik. In our own creative way, we will introduce you to Croatian culture, nature, national parks, UNESCO heritage sites, tradition, att ractions, gastronomy… With carefully selected and well-organized excursions, Atlas helped preserve many folklore values and stimulate cott age industry, something we are especially proud of.

Our products

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OUR OWN TOUR OPERATOR PROGRAM Your Dreams – Our TripsAtlas makes sure that your holiday or trip to over 400 world destinations is worthy of your dreams at every moment. We off er the best holidays and trips in Croatia, charter arrangements in the Mediterranean, coach and city break tours all over Europe, vacation packages in exotic destinations, cruises on magical ships, winter vacations and ski arrangements, wellness vacations, casual trips and arrangements, school excursions and graduations trips.

To easily choose your vacation or trip and start it off in the best way possible, visit one of our modern Atlas offi ces or phone our call centre. Our friendly sales agents and travel advisors will do their best to meet all your specifi c desires.

Years of experience and excellent knowledge of destinations are a guarantee of the best-arranged group and individual tours in Croatia and the region. We take our guests from Zagreb to Dubrovnik, with included visits to countries in the region and innovative arrangements, not overlooking the individual needs of every guest.

We guarantee quality and competitive pricing to our partners for our tours with guaranteed departures on off er (Croatian Delicacies, The Best of Croatia…), as well as our own, carefully craft ed Adriatic cruises (Princes Aloha, Eden & Afrodita, A class sailing vessel cruises).

Our tours for individuals and groups will show you the best of Croatia – UNESCO world heritage sites, the culture, the history, gastronomy, archaeology, active tourism…

GROUPS, TOURS, FIT Perfect Arrangements as an Imperative

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MEETINGS, INCENTIVES, CONVENTIONS, EVENTS From Your Idea to our Perfect ExecutionWhether you are sett ing up a smaller business meeting or a conference for several thousand participants, Atlas’s specialized department for meetings, incentives, conventions and events will take care that every moment goes without a hitch. By skilfully bringing together years of tradition and the latest trends, we off er professional service and have a large number of satisfi ed clients from all corners of the world.

The professional and creative approach of our expert, dedicated Atlas staff means that our clients will be able to communicate their message in an original and effi cient way, as well as create new programs to meet specifi c demands. The Atlas team is a reliable partner, managing resources in a conscientious and economic manner, creating a memorable experience, improving your market image, introducing an advanced new idea and directly improving sales results.

All business travel services are available to Atlas’s corporate clients in one place – airplane tickets, hotel accommodation, ship, bus, rent-a-car services, transfers, organizing visits to fairs, conventions and conferences abroad, travel insurance, gift vouchers… We can also negotiate corporate prices with hotel companies and airlines to fi t our clients’ needs, provide professional, quality service, fl exibility, availability 24/7, a unique service on the Croatian market: online reports (enabling tracking of all costs in one place), highly qualifi ed key customer guides available 24/7 – these are just some of the advantages enjoyed by more than 500 satisfi ed corporate clients of Atlas.

Atlas is an exclusive franchise holder of American Express Travel with global support in over 150 countries of the world.

BUSINESS TRIPS Saving your Time and Money

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Kompas is a big international travel agency combining tradition and modernity. Since its establishment in 1951 Kompas has been devoted to quality, excellence, fl exibility and highest quality of service. Boasting 60 years of close ties to tourism, markets, partners and customers, Kompas is today a recognized incoming agency for the Adriatic and Central and East Europe, and the biggest tour operator in Slovenia, where the parent company Kompas d.d. is headquartered.

Kompas has realized its dreams of spreading out into the world and off ering its clients, business partners and customers att ention, professionalism and knowhow in tourism. In a relatively short time at the end of the 1980 Kompas made EUR 0.5 billion in revenue and specialized as the DMC and tour operator for the Adriatic region. Throughout the 1990s Kompas positioned its companies in the world’s biggest and most interesting markets. Its widespread international network transformed it into a corporation comprising more than 20 companies and 50 agencies in 20 European countries.

Kompas’ premium services – recognized worldwide

Kompas’ comprehensive services include individual, group and corporate tourist products (hotel accommodation, transport, tickets, innovative corporate products, MICE activities) combining tradition, experience, modernity and excellence.

THE PARTNER YOU HAVE BEEN LOOKING FOR

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The Kompas Group consists of 20 Kompas companies and four branch offi ces and franchises in Europe, the US and South Africa. Kompas’ international network is composed of 47 agencies and provides services expected of it by its partners and clients, which enabled Kompas’ staff to maintain close connections with its customers. Kompas’ team has got the knowhow and the confi dence, relying fi rmly on experience, to develop unique and personalized trips. It is good to know that more than 500 highly qualifi ed professionals – employees, representatives, guides, tour leaders, chauff eurs, and animators – are in charge of Kompas’ partners and guests at every moment, their warmth and dedication making Kompas’ trips special and excellent.

Kompas is the leading service provider for travel in Europe and the Adriatic region.

The Kompas Group specializes in organized tours of Central and East Europe and the region Slovenia-Croatia. Kompas develops innovative products in diff erent markets by connecting its various functions as the leading incoming agency for the Slovenia-Croatia-Montenegro region, a recognized travel agency off ering organized tours of Central and East Europe, and the Slovenian tour operator that is the leading provider of organized trips in Europe and the world, summer vacations in the Adriatic and the Mediterranean, cruises, skiing trips, sports events in Slovenia and worldwide, and organized foreign language courses abroad.

AT YOUR SERVICE – AN INTERNATIONAL AGENCYTradition, Experience, Modernity and Excellence

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INDIVIDUAL TRIPS TAILOR-MADE TO MEET THE GUESTS’ WISHESInnovation, Uniqueness, Creativity and ResponsibilityKompas’ products are tailor-made to meet the guests’ needs. Whether they are interested in French romanticism, English history, Italian passion or Balkan spirit, we are off ering a litt le bit of something for everyone. We specialize also in individual arrangements tailor-made to fi t the clients’ needs perfectly.

ORGANIZED TRIPSFrom an Idea to Your Travel SatisfactionDeveloping excursions and content-rich programs is one of the activities that the agency excels at. Kompas’ tours are known worldwide by their fi rst-rate organization, wealth of experience and careful selection. Our programs off er excursions and trips to diff erent Slovenian, Croatian and European centres, where we introduce the most interesting and most att ractive sights to our guests.

Kompas’ products and services, whether individual, group or corporate ones, are tailor-made to fi t the clients’ needs. Client satisfaction is our most important goal.

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KOMPAS MICE The Model of Modern and Innovative Corporate TravellingOur long years of experience have enabled us to adapt to creative programs and experiences in the modern world and to present destinations in a diff erent way, taking the approach of a modern agency. Our excellent knowledge of all regions of the world and our partnerships with suppliers and various local institutions enable us to provide our clients with almost anything they want in an innovative way, including business meetings, conferences, incentives and events.

CORPORATE A Professional Service

In the department of corporate travelling, Kompas off ers all types of corporate, personal and complementary tourist services. The secret of successful corporate travel lies in details and information. Kompas’ corporate department is known for its responsibility, quality of service and more than competitive prices in the reservation of airline tickets (more than 190 diff erent airlines), reservation of hotel and other accommodation, transport, rent-a-cars, tickets for events, trade fairs and other special organized business meetings, travel insurance and other tourist services.

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THE LEADING ONLINE BOOKING SYSTEM

www.goadriatica.com, all-in-one, cutt ing edge and real time online booking system is cooperating with the best suppliers in Croatia and the entire Adriatic region, building a comprehensive range of products which can be custom tailored to individual partner and customer needs as well as dynamically packaged. Our product range includes hotels, private accommodation, villas, lighthouses, excursions, tours, packages, cruises and charters as well as a comprehensive service off er for the entire Adriatic region, from private transfers to coaches. The professional reservation call centre is available 24/7 off ering high quality support and dedicated account managers.

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We are members of

KOMPAS & ATLAS INTERNATIONAL NETWORK

Kompas Branch Offi ce

Atlas Branch Offi ce

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adriatica.net HeadquartersIzidora Kršnjavoga 110000 Zagreb, CroatiaPhone: + 385 1 2415 601Fax: +385 1 2415 604www.adriatica-group.net

www.goadriatica.comPhone: +385 1 2415 670E-mail: [email protected] [email protected]

KOMPAS HeadquartersPražakova 4, 1514 Ljubljana, Slovenia Phone: +386 1 2006 200, 300 Fax: +386 1 2006 434 E-mail: [email protected] [email protected] www.kompas-online.net

ATLAS HeadquartersVukovarska 19, 20000 Dubrovnik, Croatia Phone: +385 1 2415 601, 611Fax: +385 1 2415 604E-mail:[email protected]

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