Let’s be Friends: Achieving UX, IT, Creative & Business Harmony

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Let’s be Friends: Achieving UX, IT, Creative & Business Harmony Moderator: Jennifer Knodler, SVP Key Lime Interactive Panelists: Claire Ruddy, Manager of Digital User Experience Matt Garay, User Experience Manager, Kroger Maggie Young, VP Customer Success, Usertesting.com Rima Campbell, VP User Experience Citibank

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UXPA 2013 Conference - Friday, July 12, 2013 9:00am - 10:00am by Jennifer Knodler, Maggie Young, Cat Brunson, Claire Ruddy, Rima Campbell, Matt Garay Companies like Citibank, Belk, Kroger and FedEx enable the success of their IT, creatives, business and user experience stakeholders by promoting frequent collaboration. Rather than seating them at a figurative table, each responsible for their own project piece, their User Experience leaders usher their peers into the lab to watch their masterpieces in action; helping to bring life to data. Through anecdotal short stories and conversation our panelists will depict how the day to day team harmony unfolds at their company and where they find success. Attendees will leave feeling inspired to audit their own internal collaboration.

Transcript of Let’s be Friends: Achieving UX, IT, Creative & Business Harmony

Page 1: Let’s be Friends: Achieving UX, IT, Creative & Business Harmony

Let’s be Friends: Achieving UX, IT, Creative & Business Harmony

Moderator: Jennifer Knodler, SVP Key Lime Interactive

Panelists: Claire Ruddy, Manager of Digital User Experience Matt Garay, User Experience Manager, Kroger Maggie Young, VP Customer Success, Usertesting.com Rima Campbell, VP User Experience Citibank

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Level 0: Unimportant

Level 1: Receptive

Level 2: Tactical

Level 3: Strategic

Level 4: Integrated

UX MATURITY MODEL

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Rima

Maggie Young VP Customer

Success

Claire Ruddy Manager of Digital

User Experience

Rima Campbell VP User Experience

Citibank

Matt Garay User Experience

Manager

MaggieClaireMatt

Online Conversation: @keylimeinteract #uxpa13, #harmony

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@KEYLIMEINTERACT

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Online Conversation: @keylimeinteract #uxpa13, #harmony

TOPIC: ORGANIZATION

RimaMaggieClaireMatt

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TOPIC: YOU’RE STILL ONBOARDING

RimaMaggieClaireMatt

Online Conversation: @keylimeinteract #uxpa13, #harmony

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RimaMaggieClaireMatt

TOPIC: CONTINUED COLLABORATION - THE PROJECT IS UNDERWAY

Online Conversation: @keylimeinteract #uxpa13, #harmony

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RimaMaggieClaireMatt

TOPIC: AHA MOMENTS!

Online Conversation: @keylimeinteract #uxpa13, #harmony

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RimaMaggieClaireMatt

TOPIC: DEAR ABBY

Online Conversation: @keylimeinteract #uxpa13, #harmony

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More questions? Continue the conversation?

Jennifer KnodlerSVP, Key Lime Interactive

[email protected] x11@keylimeinteract

THANK YOU!