Lessons Learnt A Contractor’s Perspective.. Discussion Points: Timing Communication Resources Long...
-
Upload
claire-wheeler -
Category
Documents
-
view
215 -
download
0
Transcript of Lessons Learnt A Contractor’s Perspective.. Discussion Points: Timing Communication Resources Long...
Lessons Learnt A Contractor’s Perspective.
Discussion Points:
• Timing• Communication• Resources• Long term and ongoing incidents
Available Tanker Incident Data TPI Data on last 3 years (state/incident type/cost) based on minimal data (34
incidents) most incidents occur between 5:00pm and 7:00am
TimingIssue- When do they happen?…. At the worst possible time! e.g.
Brisbane Floods, peak hour, at night, on public holidays, during staff shortages, etc.
Lesson- Continual planning, preparedness (Exercise and Training) and
review of the TERP- Just because you have a TERP, doesn't ensure people will read
it, follow it or have the resources and training to be able to implement it.
Timing
Communication
Issue- Initial information:- Accuracy of – Leaking? Not Leaking? Who’s truck? Correct
location, the type of product, UN No., etc.
Lesson- The first call or calls- Onsite contact – the importance of correct information- forming long term relationships with ‘stakeholders’
Communication
Communication Cont.Issue- Limitations of communication i.e. missing calls containing vital information
(products, resources, site information)
Lesson- Delegation: especially for longer term resources- Notation: of everything- Selective phone calls and call waiting – prioritise- Messages cannot be listened to (can’t catch up)- Use a call centre or designated person to record and provide information - Technology – advantages and limitations
Communication Cont.
Issue- Stakeholders – and their perceptions of the incident or scope
Lesson- Command structure ASAP - the importance of:- Continual updates – time sequence i.e. every hour/day - Experienced persons communicate better under pressure
ResourcesIssueLocation – City- Major capital city – resources usually available within reasonable timeframes
however - specialist equipment is not sitting around waiting for incidents or Drivers / Operators may out of hours, (fatigue, other works or ER’s)
Location – Country- Additional time for everything – local disposal will be an issue especially for DG loads- Specialist HAZMAT- is out of a capital cities (Fly in) - Food/Drink/Amenities/replacement crew
Lesson- Identifying and knowing where the resources are for optimal response.- Conveying any resource advantages or limitations to the stakeholders.
Long Term
Issue- Product Migration = a longer job
Lesson- Specialist company/Experienced personnel/Project Manager- Succession planning, resources, authorities – until sign off- Communicate and update constantly.
Sharing Lessons learnt
Issue- No single Authority or Platform for communicating lessons Learnt
regarding tanker incidents.
Lesson- We haven't learnt that yet….
Questions