Lessons Learned from an ISO 9001:2015...
Transcript of Lessons Learned from an ISO 9001:2015...
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Lessons Learned from an ISO
9001:2015 Transition
Tamara Hueston
12 October 2017
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Agenda:
• What initial steps were taken
• What plans were created
• How associates were prepared
• What were the certification audit characteristics
• Results and reflection on what worked best
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Initial Steps:
October 12 - 13, 2017 26th Annual ASQ Audit Division Conference: The Intercontinental Addison
Comprehensive comparison of ISO 9001:2008
standards to ISO 9001:2015 standards
• Identified new requirements
• Identified removed requirements
• Reviewed terminology changes
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Comparing the requirements
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
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Numbering Changes
Terminology & All Requirement Changes
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Start to perform internal audits to 2015 standards
Lowest Priority changes closed
Medium Priority changes closed
High/Highest Priority changes closed
External AuditPrioritization
of gaps and improvements
determined
Plant document
gap analysis
performed
Sept. Oct. Jan. 10 Feb. 15 Mar. 1 March
Dept. QMS Reps complete training on ISO
9001:2015 Standards &
changes
July
Timeline to achieve completion….
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October 12 - 13, 2017 26th Annual ASQ Audit Division Conference: The Intercontinental Addison
Plant level SWOT analysis conducted to prioritize risks
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Determined 2008 Opportunities For Improvement That Still
Existed & Compounded in 2015
Clause ISO 9001:2008 Items
Production & Service Control
• Equipment Acceptance• Maintaining Required Records• Monitoring & Measuring activities
Corrective Action
• Countermeasures not implemented• Countermeasure not effective• 5P’s not robust
ManagementCommitment
• Provide evidence of commitment to QMS & continual improvement
Training • Records not maintained, available, or completed properly
Clause ISO 9001:2015 Items
Production & Service Control
• Ensure externally provided products conform to requirements
• Equipment Acceptance
Corrective Action • Document evidence of nonconformity & corrective action taken
• Review effectiveness of Corrective Action taken
• 5P’s more robust
ManagementCommitment
• Demonstrate Leadership & commitment to QMS & Customer Focus
Training • Competency captured• Org. Knowledge• Succession Planning
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ISO Analysis
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1. Auditing risk identified
2. Risk to organization of not conforming
3. Benefit of conforming
4. Evidence of Conformance
5. Potential Problems6. Identified Gaps7. Related Procedures
Requirement 1 2 3
45
67
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Process
Machine Risk
CustomersSuppliers Inputs Outputs
Environment
MethodManpowerMaterials Measures
Process Approach
Process Maps
26th Annual ASQ Audit Division Conference: The Intercontinental AddisonOctober 12 - 13, 2017
Interested
Parties
Interested
Parties
Risks
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Context of the Organization Matrix
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Considerations for External & Internal issues:
Culture Social Political
Legal Environmental Financial
Market Competitive Technological
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Interested Parties Matrix:
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When considering your internal and external parties:Are they relevant to your QMS? Can you give examples?What are the RISKs/Opportunities for them?How do you demonstrate that you conform to this requirement?
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October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
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Activity P/A
December/January
Status1 2 5 6 7 8 9
12
13
14
15
16
19
20
21
22
23
2 3 4 5 6
Division Manager Meeting- Presentation
P
A
Department Manager Kick Off
Presentation
P
A
Interested Parties Matrix Created
(Master List)
Approval from Upper Management
P
A
Approval from Top Management and
CIE, work with Depts. to establish path
forward
P
A
Transition Timeline Approvals
Transition activity started in 2015 with awareness campaigns to the COC and top management.
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• Information communicated
to associates via:
– Company Wide
Broadcasting
– Communication Boards
– Ask Me Table
• Division, Dept. and
Team Managers
received
presentations
• Dept. QMS Reps.
received training
• Top management
received training
internally &
externally
Preparing Associates for the Transition:
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
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Teach the requirement and
then understand how it applies
to your organization.
Trainings for the Dept. QMS Reps
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
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ISO 9001:2015 Transition training occurred between January and July.
It was an entire training and not just change points.
This allowed for an opportunity to strengthen foundation training.
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• Each Dept. QMS Rep was given a
binder to put their Quick Reference
Cards and other materials into.
Takeaways from trainings….
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
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Audit planning….
October 12 - 13, 2017 26th Annual ASQ Audit Division Conference: The Intercontinental Addison
• Begin process approach auditing
• Determine support (resources) needed for
auditing the remaining 7 audits scheduled
• Push process approach audits to second
half of the year
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Approved plan
• QMS Team members were
assigned Departments to
support
• Weekly reporting from theme
leader ensured monitoring of
targets as identified in the
schedule
• Team members helped support
activities
Use gap analysis to
develop improvement
plans for departmental
QMS.
Develop Intra-departmental
checks.
Help develop BP Metrics to
ensure planned
changes are monitored.
Update documented procedures.
Work to implement
Countermeasures for
identified gaps.
Help Departments
implement training to
new standards.
Identify gaps in the
Departments.
Process Mapping Key
processes.
Identify systematic
weaknesses across the
plant.
Analyze Implement Check
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Reporting Targets
WEEKLY
• Significant road blocks
• Key work Items
– Scheduled activity
– Gaps/concerns
– Countermeasure
progress
– Systematic concerns
MONTHLY
• High Level scorecard
(all Dept.)
• Detailed information on
delayed or stalled items
• Countermeasure
activity progress
• Systematic concerns
(plant level)
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Weekly Plant Reporting
26th Annual ASQ Audit Division Conference: The Intercontinental Addison
October 12 - 13, 2017
Resources needed,
upcoming activities
Meeting Summaries
List of
activities
Schedule
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• Auditing questions…What was the certification audit like?
October 12 - 13, 2017 26th Annual ASQ Audit Division Conference: The Intercontinental Addison
Reference Tool that lists the requirement, possible audit question, and what the external
auditors question was like.
RequirementPossible Audit
Question
External Auditor Questions
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What worked best:
• Interested parties matrix
• SWOT analysis for
plants and depts.
• Process mapping
• Trainings for associates
What could have been
more robust:
• Performing process
audits to all
requirements (External
Auditor preference)
• Understanding the
scope of externally
provided services
Audit reflection….
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
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ISO 9001:2015
October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
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WE DID IT!
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October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental
Addison
Tamara Hueston
812-560-9118