LESSONS FROM SUCCESSFUL LESSONS FROM SUCCESSFUL BUSINESS LEADERS IN AMERICABUSINESS LEADERS IN AMERICA

Thomas J.Neff & James M. Citrin

A truly groundbreaking facts based on A truly groundbreaking facts based on thorough research and survey by the Gallup thorough research and survey by the Gallup

OrganizationOrganization• 200 Fortune 1000 CEOs

• 170 presidents or CEOs of companies in the Inc.500 (a ranking of the 500 fastest-growing privately held companies in America)

• 88 leaders of not-for-profit organizations with greater than 100 employees

• 117 deans or presidents of major universities.

To nominate the most successful To nominate the most successful business leaders in America. business leaders in America.

Lessons from the Lessons from the TOPTOP

•Jack Welch (General Electric)

• Bill Gates (Microsoft)

• Andy Grove (Intel)

• Lou Gerstner (IBM)

• Michael Dell (Dell Computer)

• Mike Armstrong (AT&T)

• John Chambers (Cisco System)

• Fred Smith (Federal Express)

• Steve Case (America Online)

• Elizabeth Cole (American Red Cross)

• Bob Eaton (DaimlerChrysler)

• Michael Eisner (Walt Disney)

• Ray Gilmartin (Merck)

• Hank Greenberg (AIG)

• Sandy Weill (Citigroup)

• Alex Trotman (Ford Motor Company)

• Bill Steere (Pfizer)

• Howard Schultz (Starbucks)

• Ralph Larsen (johnson&Johnson)

• Walter Shipley (Chase Manhattan)

• and many others

10 Common Traits of the Best 10 Common Traits of the Best Business LeadersBusiness Leaders

1. PASSION (Emotion Intelligence)

2. INTELLIGENCE AND CLARITY OF THINKING (IQ)

3. GREAT COMMUNICATION SKILLS (Interpersonal Skills)

4. HIGH ENERGY LEVEL (Physical Intelligence)

5. CREATIVE AND INNOVATIVE (Creative Intelligence)

6. INNER PEACE (Spiritual Intelligence)

7. EGOS IN CHECK (HUMBLE)

8. POSITIVE ATTITUDE

9. STRONG FAMILY LIVES

10.FOCUS ON “DOING THE RIGHT THINGS RIGHT”

WHAT DO THESE

LESSONS TELL US ?

IT IS ALL ABOUT

MindBodyHeart

SpiritMental

LEADERSHIP THROUGH PEOPLE SKILLSLEADERSHIP THROUGH PEOPLE SKILLS

PEOPLE SKILLS Intra-personal skills Inter-personal skills

In Mastering the techniques and strategies,

You’ll discover how to make yourself and

Everyone around you :MORE FOCUSED, EFFICIENT,

PRODUCTIVE

EXPECTATION :EXPECTATION :

PRODUCTIVE LEADERPRODUCTIVE LEADER

“ That people do their jobs with the skills and commitment needed to

produce the best obtainable results at the lowest feasible of money, time

and resources “

PEOPLE

MASTERINGMASTERING THE INTERPERSONAL THE INTERPERSONAL

SKILLS THAT BOOST PRODUCTIVITYSKILLS THAT BOOST PRODUCTIVITY

Leading your direct reports

Collaboratingwith your peers

Working with your boss

MANAGING PUBLICCustomersPartners

Stakeholders

ABILITIESABILITIES FOR PRODUCTIVE FOR PRODUCTIVE LEADERLEADER

1. SIZING UP SKILLS INTERACTING EFFECTIVELY THROUGH APPROPRIATE

ACTION

2. COMMUNICATION SKILLS STRATEGIES FOR FINDING OUT WHAT OTHERS ARE

THINKING AND GETTING IDEAS ACROSS

3. MOTIVATIONAL SKILLS GIVING PEOPLE A COMPELLING REASON TO DO

THEIR BEST

4. ADAPTIVE SKILLS FITTING ACTIONS TO THE PEOPLE FOR WHOM THEY

ARE INTENDED

PEOPLE SKILLSPEOPLE SKILLS IS AN IS AN UMBRELLAUMBRELLA

TERM FOR FOUR RELATED SETS OF TERM FOR FOUR RELATED SETS OF ABILITIESABILITIES

LEADING YOUR DIRECT REPORTSDEVELOPING, COACHING, MOTIVATING, RELATIONSHIP, DECISION MAKING, PROBLEM SOLVING,COMMUNICATING

COLLABORATING WITH YOUR PEERSRELATIONSHIP, NETWORKING, PARTNERSHIP, TEAMWORK,

COMMUNICATING

WORKING WITH YOUR BOSSRELATIONSHIP, SELLING YOURSELF, BUSINESS

PRESENTATION, COMMUNICATING

MANAGING PUBLICRELATIONSHIP, NEGOTIATION, PUBLIC SPEAKING

EXAMPLE : EXAMPLE : MOTIVATIONAL MOTIVATIONAL SKILLSSKILLS

The top ten rewards for good work are :

1. Money

2. Recognition

3. Time off

4. Ownership shares

5. Favorite work

6. Promotion

7. Freedom

8. Personal growth

9. Fun

10. Prizes

EXAMPLE : EXAMPLE : COMMUNICATION COMMUNICATION SKILLSKILL

The Law of Communication :

RESPECT EMPHATIC AUDIBLE CLARITY

HUMBLE

REACH

MASTERINGMASTERING THE THE INTRAINTRAPERSONAL SKILL FOR BUILDING PERSONAL SKILL FOR BUILDING

CULTURE OF EXCELLENCECULTURE OF EXCELLENCE

PEOPLEWITH

INTRAPERSONAL

INTELLIGENCE

QQUALITY

EXCELLENCEPRODUCTIVE

EXCELLENCE PEOPLEEXCELLENCE PEOPLEQUALITY, PRODUCTIVEQUALITY, PRODUCTIVE

BELIEFPURPOSE

CHARACTER

TRA

NSF

OR

MA

TIO

N

INTRAINTRAPERSONAL SKILLSPERSONAL SKILLSUNDERSTANDING, MANAGING AND DEVELOPING UNDERSTANDING, MANAGING AND DEVELOPING

YOURSELFYOURSELFSet of Abilities for Self Management are :

1. DISCOVER YOUR STRENGTH WITH INHow to optimize your mind power

Mind ManagementLearning skills

2. LIFE PURPOSE AND GOAL SETTINGDiscover your purpose

Strategic Plan, New year ResolutionDream building

3. POSITIVE ATTITUDEDevelop New Habits

Build your self image and self esteemBe Proactive

LEADING DIRECT REPORT :LEADING DIRECT REPORT :