Lessons from a CIO: the journey to a mobile enterprise
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Transcript of Lessons from a CIO: the journey to a mobile enterprise
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Paul Martine Vice President of Operations & CIO
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Salesforce, Peoplefluent,
Calidus, etc.
SAP, Siebel, OBIEE,
Hyperion, etc.
Secure e-mail, Secure
Browser, PinPad, Podio, ShareFile, etc.
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Singapore
Miami
Chalfont
Alpharetta (DR) Santa Clara
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Singapore
Miami
Chalfont
Alpharetta (DR) Santa Clara
Virtual Desktops / Virtual Drives (user data) / Exchange; AD Controllers / Telecom Networks / Print Servers
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1010SL1010101SSL01 1010 SSL1010101010110 SSL10 SSL1010101010110
People & Devices
Network & Security
Apps & Data
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People & Devices
Network & Security
Apps & Data
Seamless HD Experience
Mobile
Home Office Call
Center
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Network & Security
Seamless HD Experience
Mobile
Home Office Call
Center
Secure File Sharing
Mobile Apps & Devices Web/SaaS App Access
Productivity & Collaboration
Windows Apps & Desktops
App
Sto
re
Supporting Mobile Work Styles
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1010SL1010101SSL01
Seamless HD Experience
Mobile
Home Office Call
Center
Secure File Sharing
Mobile Apps & Devices Web/SaaS App Access
Productivity & Collaboration
Windows Apps & Desktops
App
Sto
re
Supporting Mobile Work Styles
Universal Client
Network Gateway
Secure Access
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Start with a few “problem apps”
1 Expand to the remainder of apps
2 Expedite app virtualization with AppDNA
3
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Citrix Associates • Any device, any location
DR Center (Alpharetta) • Thin clients (Hot Seats)
Contractors / Consultants • Provide XenDesktop to their device
• ~ 100 Contractors / Consultants
Order Services / Customer Care • Migrated from desktops to thin clients
Bring Your Own Computer (BYOC) • Mac and Windows
Consumer Devices • Thousands of tablets and smart phones
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Auto keyboard
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• Gave users access to apps from a new storefront • Tied to Active Directory
• Provided a consistent user experience across all devices
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App
Sto
re
Windows Apps & Desktops
App
Sto
re
Windows Apps & Desktops
Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
Productivity & Collaboration
Secure File Sharing
Cloud Platforms & Networking
Mobile Apps & Devices Web/SaaS App Access
Supporting Mobile Work Styles
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App
Sto
re
Windows Apps & Desktops
App
Sto
re
Windows Apps & Desktops
Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
Productivity & Collaboration
Secure File Sharing
Cloud Platforms & Networking
Mobile Apps & Devices Web/SaaS App Access Mobile Apps & Devices Web/SaaS App Access
Supporting Mobile Work Styles
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While Protecting Sensitive Citrix Data
salesforce.com
Peoplefluent
GoToMeeting
Provide web and SaaS access
Manage mobile devices
Manage and deliver mobile apps
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• Secure e-mail and browser • Native e-mail experience
• Corporate e-mail is secure
• Access intranet, SharePoint, etc. • On-demand microVPN
• App lock and wipe
Secure e-mail Secure browser
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Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
Productivity & Collaboration
Secure File Sharing
Cloud Platforms & Networking
App
Sto
re
Windows Apps & Desktops
Mobile Apps & Devices Web/SaaS App Access
Secure File Sharing
Supporting Mobile Work Styles
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• Outlook plug-in, no more size restrictions
• Files too large or too confidential for email
• Advanced sync (folders, schedules, one-way/two-way)
• Data encrypted in transit and storage
• Remote wipe for mobile devices
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Leveraging ShareFile Storage Zones • Currently migrating to our datacenters
• Place files and folders close to our users
• Storage Zones located in our datacenters
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Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
App
Sto
re
Windows Apps & Desktops
Secure File Sharing
Productivity & Collaboration
Cloud Platforms & Networking
Mobile Apps & Devices Web/SaaS App Access
Productivity & Collaboration
Supporting Mobile Work Styles
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• Deployed GoToMeeting in 2004
• Doubled meeting usage with HDFaces
• Reduced travel costs
• Increased team collaboration
• Raised flex-work employee productivity
• Introduced Podio in 2012 – IT Self-Help site is well adopted – New use cases emerging every day
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10000
0
20000
30000
40000
60000
50000
HDFaces for iPad
Monthly GoToMeeting Events
Introduction of HDFaces
Monthly GoToMeeting Events
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Productivity & Collaboration
Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
App
Sto
re
Windows Apps & Desktops
Secure File Sharing
Cloud Platforms & Networking
Mobile Apps & Devices Web/SaaS App Access
Cloud Platforms & Networking
Supporting Mobile Work Styles
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Web Application Delivery | Global Server Load Balancing | App Firewall | SSL / VPN | CloudGateway
Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced
Load Balancing Hot Failover 2 x AGEE HA Pair 1 x AGSE
Atlanta (DR)
Web App Optimization Load Balancing GSLB NetScaler Cloud Gateway 2 x AGEE HA Pair 7 x AGSE Load Balanced
Miami
Chalfont Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced
2 x AGEE HA Pair
Bangalore
2 x AGSE Load Balanced
Tokyo
Load Balancing GSLB 2 x AGEE HA Pair 2 x AGSE Load Balanced
Sydney
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Mobile
Home Office Call
Center
People & Devices
1010SSL1010101SSL01
Secure Access
Productivity & Collaboration
App
Sto
re
Windows Apps & Desktops
Secure File Sharing
Cloud Platforms & Networking
Mobile Apps & Devices Web/SaaS App Access
Supporting Mobile Work Styles
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Mobile
Home Office Call
Center
App
Sto
re
Secure Access
People & Devices
1010SSL1010101SSL01
Supporting Mobile Work Styles
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Working Better By Design
Windows Migration Business Continuity Sales Team Mobility
Bring Your Own Device M&A Activity
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• Employee chooses the laptop and OS
• Offer a stipend
• Allow user to “ready” their device – Self Service via our BYOC website
• Control the service, not the hardware
• Simple to participate
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Simple Website To Assist Users
• Program description and rules
• Enrollment into the program
• Download Receiver and Antivirus
• How to docs and videos
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• Line of sight supervision
• Anchored workstyle
• Space uniformity
• Centralized teams
• Hierarchical space allocation
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Provides flexibility to choose from a variety of
work settings
De-links the physical space consumption
from employee headcount
Enables employee mobility to work from
anywhere regardless of physical location
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Before After
Total Square Feet 41,000 41,000
Capacity 260 425
Assigned seats 216 0
Sq Ft/HC (at full capacity) 157 96
Percentage of survey respondents who say that workAnywhere is a change for the better. 91
43% 49%
8%
More No Impact Less
How has your productivity been impacted?
32% 30% 34%
4%
A lot more
Slightly more
The same
Slightly less
Since workAnywhere, I collaborate in person…
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• Schedule time with IT • Self serve Win 7
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• Win 7 support with IT and self-serve options • Migration station event
registration
• Worldwide migration stations
• Training docs and videos
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• Maintain business critical functions
• Limit the impact to operations
• Ensure rapid recovery • Protect organization reputation
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• Background – 39 acquisitions since 2004
• Goals and Requirements – Onboarding employees – Connect employees to their new
company – Access to HR, e-mail, productivity apps
• Approach – Add employees to Active Directory and
provide access through the Citrix Receiver – Migrate systems over time
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Enabling our mobile sales people across 35 of countries
• Productivity on the go • Face-to-face customer time • Faster customer response • Demo the solution
• IT and LoB collaboration • Used production environment • Built an initial “test team” • Large-scale rollout to follow
• Include change management • Training is critical • Identifies key end-user issues • Exec sponsorship is a must
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BYOD Mobility, Workshifting, Flexible workspaces
Win 7 / Win 8 deployments
Business continuity Mergers and acquisitions
Sales team mobility
Faster deployments Agility and flexibility
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