LEONARD SMITH30 Cumminsville Drive Millgrove, L0R 1V0 +1 416 371 2320 lenandsons@rogers.com

As a dedicated and knowledgeable professional with a distinguished consulting career and over 15 years experience in telecommunications and financial services environments, I seek to bring my skills and abilities to add value to your company.

Extensive experience in the delivery of successful programs in corporate environments in Canada and Europe, primarily in the financial services and Telecoms sectors.

Strong focus on QA process and process improvement Committed to best practice implementation and customer service excellence. Committed to implementing best practice for QA groups both on a project level and enterprise

wide Highly adept at instituting process refinements that conform to Sarbanes-Oxley regulations and

other recognized quality standards (ISO standards). Accomplished Senior Manager and mentor successful in creating rapport with employees,

customers, and suppliers worldwide. Proven track record of success in managing large multi-dimensional teams (30+) across single

and multiple projects as well as local and multinational teams. Experienced in managing QA and project financials and budgets. Extensive leadership capability in technical, production and financial services environments. Strategic thinker with proven strengths in tactical implementation. Worked extensively within AGILE, Waterfall, SDLC and PMLC methodologies. Exceptional communicator who effectively conveys information with a range of people. Outstanding ability to multi-task while maintaining high-level organization in a changing

environment with numerous and competing deadlines.

CORE COMPETENCIES

Project Assurance Information Systems Audit Quality Assurance Management AGILE Methodology Implementation Business Analysis

Information Technology Delivery Development Management Vendor Management Program/Project Management Credit Card Payment Solutions

PROFESSIONAL EXPERIENCE

TDPortfolio Manager, February 2016 – Present

Develop Quality Assurance plans aimed at effective management and high-quality deliverables for the project’s aim of developing method for timelier financial reporting of credit losses on loans and other financial instruments.

Effectively manage resources for both on shore and off shore teams. Establish, monitor conformance to and adjust budget as required. Establish cost base and resource level cost analysis to ensure effective burn rates to deliver

within budget. Vendor Management Implement and enforce compliance with ePMO standards and processes. Manage client expectations and deliverables as per multiple SOWs. Direct and provide oversight to all phases of testing for both technology and business. Collaborate with client’s IT infrastructure team for effective environment management and

control. Closely review documents for accuracy prior to approval and authorization. Utilize knowledge and expertise to conduct QA risk management and mitigation. Directly report executives and steering committee members on a weekly basis. Direct the development and implementation of test activities and chosen tool set.

LEONARD SMITH Phone: +1 416 371 2320 Page 2

DELOITTE CANADASenior Program QA Manager, May 2015 – November 2015

Conducted Quality Assurance planning and testing management for project aimed at implementing a significant upgrade to the eHealth Ontario HIAL application.

Upgraded and replaced existing HIAL components (HIAL 1.0) and added new HIAL components (collectively referred to as HIAL 2.0) over 3 releases.

Developed both onshore and offshore test teams, managed the integrated delivery approach between Deloitte and eHealth QA teams

Weekly senior executive/partner reporting. Worked with overall program teams to ensure seamless and cost effective delivery. Client Relations management Implemented overall QA strategy and plans Tool implementation and management Budget control

HOLT RENFREWSenior QA Manager, November 2014 – May 2015

Managed the testing of the new Holt Renfrew ecommerce site. Worked with finance and technical teams to determine budgets and m strategies to ensure the

ROI for Holts (Introduced cloud technologies, reduced toolsets licensing costs etc) Organized a testing center of excellence for Holts including centralized testing and test lab

facilities (hardware, software, automation and system requirements) for the Holts group. Initiated the implementation of AGILE based project delivery, which was used to supplement

existing methodologies with a planned enterprise roll out within 12 months. Recruited a test consultancy group to undertake the ecommerce project once the testing center

of excellence began to ramp up. Implemented AGILE methodology (SCRUM) to improve effectiveness and reduce overall test

cost.

QA CONSULTANTS Senior Manager, August 2014 – October 2014

Developed and executed the end-to-end test phases for the Canadian Tire eLoyalty launch, which allows customers to collect and spend loyalty points via a card system as well as the traditional “Canadian Tire Money”.

Senior Manager, April 2014 – July 2014 Managed the QA process for a key client of QAC (Element Financial) during a key migration and

systems integration project, integrating two business streams into a single user platform with no impact to customers (seamless and invisible integration).

PRICWATERHOUSE COOPERS Consulting: Director, Controls – Project Assurance, April 2013 – March 2014

Engaged in full hands-on delivery and leadership of project assurance engagements using the PwC methodology including managing the engagement objectives, quality, risks, issues, and maintaining an outstanding level of internal and external communication.

Reviewed clients program risks and exposures, provided mitigation strategies. Worked closely with CFO's to reduce fiscal risk to overall business IT deliveries. Delivered recommendations to client projects that result in added value to the organization by

mitigating ongoing project delivery risks while also introducing new measures that improve the overall delivery of the project.

Effectively partnered with clients to identify, assess and discuss strategic business issues, implications and solutions whereby complementary PWC services may be introduced.

Contributed to financial results of our practice by growing revenue within accounts and maintaining effective personal billing metrics.

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DELOITTE CANADAIT Senior Delivery Manager, March 2012 – December 2012

Created the complete end-to-end integration and testing plan aimed at upgrading and migrating all systems dealing with internal sales and payments to a new platform developed by Varicent.

Created detailed delivery and release plan to ensure seamless launch into production Managed the complex relationship between 2 consulting firms (IBM and Deloitte) as well as TD

business, TD Tech services and vendor. Ensured all groups understood their deliverables and that they delivered those on time. Ensured the cross party development and QA teams communicated effectively by holding daily

meetings with both the onshore and off shore teams. Looked for common approaches in the delivery methodologies from IBM and Deloitte and build

the delivery model on the areas of commonality. Regular budget reviews and implementation of cost saving work streams to reduce overall fiscal

impacts.

SUNCOR/PETROCANADA — Mississauga, CanadaSenior Manager, June 2011 – February 2012

Undertook a GAP analysis of the Suncor and PetroCanada development and QA strategies and presented this to cross function teams and Executive Level Management.

Implemented an integrated strategy based on the results of the GAP Analysis. Developed and implemented Test Plan to cover data conversion activities as required for the

merger of Suncor/PetroCan systems especially the scheduling systems (Aquarius). Managed and performed initial QA assessment for a number of projects in terms of scope,

strategy, delivery timelines and budget.

DELOITTE — Toronto, CanadaEnd-to-End Program Manager, August 2010 – May 2011

Defined and implemented end-to-end delivery strategy and approach for TD Bank upgrade of existing legacy applications used to manage credit applications, funding and payments.

IGATE/RBC — Toronto, CanadaRelease Manager, May 2010 – August 2010

Worked with a major financial institution (RBC) to oversee a number of projects being managed through the clients Luxembourg office.

Defined and implemented defect management process, release management process and defect and release strategy for a multi-national program.

Integrated business SMEs into the IT teams to ensure speedy turnaround on incidences, including integrating the RBC Dexia production issue management system.

IBM — Markham, CanadaIT Manager (Consultant), September 2009 – March 2010

Managed testing and development across numerous complex projects simultaneously including eHealth Ontario and PC Financial MasterCard launch

Created integration and release strategies for large government project – eHealth Ontario.

SYMCOR SERVICES — Mississauga, CanadaSenior Project Manager, June 2008 – July 2009

Managed an extended team of over 40 resources and oversaw Quality Assurance aspects for multiple projects including electronic cheque processing, a joint program with the major financial institutions within Canada. Within this program,

Assisted in the development and implementation of the QA strategy and the defect definition guide.

Developed the AGILE methodology to deliver the TD Bank Moneybox and Payments system.

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EDUCATION

MBA, Athabasca University, Canada, Current study Master Certificate IS/IT Project Mamagement incl PMP, Villanova University, USA, Current studyMaster Certificate Agile Management IT, Villanova University, USA, Current studySix Sigma Green Belt, Villanova University, USA, Current studyB.Sc., Computer Sciences, Canterbury University, UK, 2003B.Sc., Business Management, All American University, UK, 2002Diploma Architectures of Computing Systems, Open University, UK, 2002Diploma Digital Telecommunications, Open University, UK, 2002ICASA/CISA, 2013

TECHNOLOGY EXPERTISE

Mainframes/Operating Systems: AS 400, Iris, Windows 7, and MS Team Foundation Server 2005/2007Testing Software: Vantage Suite, Load Runner, Astra Load, QuickTest Professional (QTP), HP Quality Centre, Visualtest, Clear Case, Clear Quest, HP ALMTrading Software: Reuters Automated Dealing, TIB MercuryCommunication Software: TIBCO Message Broker, IBM MQ Messaging, TIBCO RendezvousDatabase Management/Relational Databases: Oracle PL/SQL, SQL/SQL Anywhere, SybaseDevelopment Software: PVCS Tracker, SharePointSoftware Applications: MS Office (Excel, Word, PowerPoint, Access, Outlook, Project), Lotus NotesProgramming Languages: XML, C, Chordiant, Delphi, FoxPro, Java, HTML, MagicMethodologies: AGILE, Waterfall, V Model, RAD