Lendac and Dialog

Partnershipand Product Update

Davenport Hotel - Dublin

21st March 2002

Lendac Background

• An Irish company established 1979– Information Distribution– Publishing and content management – Broadcast and multimedia

Information Distribution

• Relationships with 100 of the worlds leading publishers

• Supply content and technology to practically every market in Ireland

• 1980:s CD-ROM technology• 1990-1996 Networking/Client server technologies

• 1999 Launch LRSNet National Information Service http://lrs.lendac.ie

Client Base

• Government• Corporate• Academic• Food/Agriculture• Medical• Legal• Chemical/Pharmaceutical• Environmental

Broadcast and Multimedia

• Software Development

• TV/Broadcast Services

• DVS Studio Software

TV Shows

• Winning Streak• Telly Bingo • Fame & Fortune• Where In The World• Rapid Roulette• Know Your Sport• Murphy’s Micro Quiz-M

Electronic Publishing

• Creating new value online and offline products– Institute of Taxation in Ireland– Sweet & Maxwell– Law Reform Commission– National Archives– Office of Attorney General– Roundhall Sweet & Maxwell.

Dialog: 2002 and Beyond

Neil BowyerSnr Vice President EMEA

Agenda

• Thomson Overview

• Dialog Overview and Update

• Concluding Thoughts

Thomson

To be the world's foremost global e-information and solutions company in the business and professional

marketplace

VISION

Thomson

We help our customers make better decisions faster by providing them with the best content, applications and electronic platforms

WHAT THAT MEANS

Thomson operates through four Market Groups

Thomson Learning $ 1.9 billion

Thomson Legal & Regulatory $ 2.8 billion

Thomson Financial $ 1.6 billion

Thomson Scientific & Healthcare $ .8 billion

Thomson

Total $ 7.2 billion

* Reflects 2001 revenue from ongoing operations.Thomson revenue based on the annualized value of acquisitions is $8 billion

BUSINESS COMPOSITION

• Financial and corporate commitment

• Dedication to e-information

• Leverage content and business relationships

• Existing infrastructure

– billing and administrative systems

– offices and support staff

– expansive technical facilities

Thomson FIT WITH DIALOG

Who We AreDIALOG ORGANISATION

Dialog North America

Cary, NC

Global Services

Dialog HQUSA

Dialog Latin-America

São Paulo, Brazil

Dialog Asia Pacific

Hong Kong

Dialog EMEALondon

NewsEdge

Boston, MA

Intelligence Data

Boston, MA

Who We AreUNMATCHED GLOBAL SUPPORT

• 1100 employees worldwide

• Operations in 29 countries worldwide

• Agents and re-sellers in another 19 countries

• 4 global data centers

– London

– Bern

– Palo Alto

– Boston

Who We AreCLEARLY FOCUSED ON CORE CUSTOMERS….….

• Over 25,000 customers in 103 countries

– Over two million end-users

• Information professionals, librarians & professional researchers

• And, people in departments like:

– Market Research

– Strategic Planning

– Competitive Intelligence

– R&D and Engineering

– M&A

Who We Are

• Pharmaceutical• Consulting• Legal• Financial Services• Government`

• Bio-Medical• Chemical• Advertising & Media• Hi-Tech• Consumer Goods

LEADING POSITIONS IN KEY INDUSTRIES WORLDWIDE

Who We AreOUR CUSTOMERS ARE THE LEADERS IN THEIR FIELDS

Who We AreESTABLISHED AND RESPECTED PRODUCTS

Who We AreWITH DEEP AND BROAD CONTENT….

• Over 14 Terabytes of hosted content

• 1.2 billion unique records

• Over 200,000 sources of information

Dialog in the 21st CenturyCOMPETITIVE DIFFERENTIATION

• Breadth and depth of content• Precision searching technology• Speed and performanceDialog is the Company that Provides the

Products and Services which Help Its Customers Find:

Information To Change The World

New ContentA RECORD YEAR IN 2001...

Added more content in 2001 than in the 3 previous years combined

Over 600 sources added

New ProductsNEW PRODUCTS AND MAJOR ENHANCEMENTS IN 2001

• Profound - major new release• Dialog1• SourceOne• DialogIQ• PrivateStar• Brandline• eLinks – DataStar and OnDisc• IntraIntelligence• Integrated Information Solutions

New ProductsNEW ANNOUNCEMENTS TO DATE IN 2002

• Dialog NewsRoom• Dialog eLinks• SourceOne enhancements • Intelliscope• NewsEdge• Monitor major enhancements• Dialog Link• Dialog1 enhancements• DialogPRO

New ProductsDIALOG NEWSROOM

• 6500 news and business titles, available on Dialog, DataStar and Profound

• Global coverage from 79 countries

• Common indexing standard with industry coverage in 35 broad categories

• Native language content

• Competitively priced at $2.95 per document

New ProductsDIALOG E-LINKS

• Dialog links to 8,000 primary text scientific journals

• Results of search directed to over 40 publishers e.g.

– American Chemical Society, Cambridge University Press, Catchword, EBSCO Online, Highwire Press, IEEE, ScienceDirect, Springer, SwetsNet and others

• Free of charge for Dialog customers

Pricing TRUST & VALUE

• Pricing Objectives– clarity & simplicity– consistency– choice

• Enhancements– Free training, software and documentation– Elimination of Dialog minimum fees– DialUnit changes– Speed enhancements– Connect Time implementation

DialogKEY STRATEGIES

• Invest for the Future: Long Term View– Technology, Infrastructure, People

• Enhance Value: Innovation & Performance– Customer Service & Marketing, Content, Product

Development, Pricing

• Know Our Customers: Focus – Relationships, Education, Communications

Dialog: 2002 and Beyond CONCLUDING THOUGHTS….

• Dialog’s core product attributes are timeless and we will continue to invest in them:

– Breadth and depth of content

– Precision searching

– System performance

• We will continue to aggressively drive our business to product customer-centric solutions for our core markets worldwide

• We are committed to the librarian, professional researcher and information professional community

Dialog: 2002 and BeyondDialog: 2002 and Beyond

Dialog Content

Wendy ShevilleManager Agents EMEA

Content

• 200,000 of the world’s leading content sources

• More than 600 databases - over 800 million unique records

• More than 90 million news articles from more than 6,500 news publications

• Over 11 million investment reports and 60 million global company directory listings

• 44 million patents records and 14 million trademark records from 15 countries

• 160 million abstracts of scientific and technical research with 29 million chemical substances

Focused Growth

New content – 1st quarter 2002

Business& News

• Informa Telecoms (Profound)

• Diagonal (Profound)

• Frost & Sullivan (Profound)

• Cerved (DataStar)

• Fairfax (Profound)

New content – 1st quarter 2002

Intellectual Property

• European Trademarks Enhancements

• Claims – Business Methods Patents

• PATFULL Reload

** All on Dialog **

New content – 1st quarter 2002

Science

• TEME (Dialog)

• Weldasearch (Dialog)

• DARE (DataStar)

• NewsRx (Dialog)

• Adis enhancements (Dialog)

Key Files: Business & Finance

• Global Reporter

• Business & Industry / TableBase

• Prompt

• Investext

• ABI / Inform

• IAC Trade & Industry

• D & B - European Finance

• D & B - USA

Key Files: Intellectual Property

• Derwent

• Inpadoc

• Japio - Japan only

• US Patents

• Trademarkscan - all Trademarks

Key Files: Engineering

• EI Compendex

• Inspec

• Metadex

• Iconda

Key Files: SciTech

• Inspec

• EI Compendex

• MetaDex

• Sci Scearch

• CAB Abstracts

• Energy Science

• Aerospace

• Pascal

• Computer Database

• ChemServe

• CA Search

Key Files: BioMed / Pharma

• Biosis

• Medline

• Embase

• Pharmaprojects

• Phind

• IMS - R&D

• ADIS - 6 files

• FDC Reports

• Prous

• Diogenes

• FDC Reports

• Current Contents (ISI)

• Chemical Abstracts

• Health periodical

Key Files: Media

• NewsRoom• TableBase• Patent and Trademarks data• Global Reporter• Market Research

Dialog Products

Lendac Data SystemsMartina McGlade

Products

• Dialog • DataStar • Tradstat • Profound• Intranet Solutions• OnDisc• @Site

• 600+ collection of Databases

• Covers the broadest range of disciplines– Intellectual Property: trademarks from 14 countries, patent data

from over 60 countries

– Science & Technology: 150,000+ specialist journals

– Business & News: 6,000+ sources, 60 million global company directories, 1.5 million pages of market research

• In depth business information for US & Canadian markets & widest coverage of non-European data

Dialog1

A suite of easy-to-use‘one-click’ interfacesorganised by verticalmarket. Geared to

end users.

OnDisc/ @site

CD-ROM in traditionalform or via the intranet

End user within corporate or academic

market place

Dialog Select

Menu-driven access tohalf of our content

Collection. Targetted to the end user

Dialog WebCombines the Power of

Dialog with the functionality of the web.Experienced or novice

user.

Dialog Classic

Traditional commandlanguage geared to the information professional.Backbone of all Dialog

interfaces

DialogWeb

• Easy to use Guided Search if customer does not know the Dialog command language

• Easy to use forms to create and modify Alerts (current awareness updates)

• Search results available in HTML or text formats

• A choice of displaying records or sending search results via email, fax, or postal delivery

• An ability to customise the interface. The customer can also use their own company logo.

• Leading European online service– local content for local markets

• Originally created to meet needs of pharma/biomed sector

• Specialist areas of coverage include….– Biomedical and Pharmaceutical information

– European Company Information (accounts and credit ratings)

– European News Publications (newspapers and journals)

– EC Legislation

DataStar Classic

Traditional commandlanguage geared to the information professional.Backbone of all DataStarinterfaces

DataStar Web

Combines the power ofnative DataStar with theweb. Geared to novice or experienced user

Tradstat Web

Database of import/export figures sourcedfrom government bodies. Geared to end user

DataStarWeb

• Search efficiently without having to know a complicated command language.

• Databases arranged by subject group - easier to identify most appropriate content

• Searching is done swiftly and conveniently from selections made in pull down windows.

• Customised webs can be designed with features specified by the end user for easy searching.

• Documents can be saved with images and links to full text documents in either PDF or HTML format.

Tradstat

• Import/export Statistics detailing 90% of world trade at the touch of a button.

• Web-based service that gives access to original trade statistics. TradStat does not manipulate the data, giving a clear, objective picture.

• Assess market share/track competition, monitor trends in trade flows, identify potential trading partners, monitor price fluctuations and track the movement of products around the globe.

• Create graphs automatically from search results

Reporting Countries• France• Belgium / Luxembourg• Netherlands• Germany • Italy• United Kingdom / Ireland• Denmark• Greece• Portugal• China• South Korea• Australia / New Zealand• South Africa

• Spain

• Norway

• Sweden

• Finland

• Switzerland / Austria

• U.S.A. / Canada

• Brazil

• Argentina

• Indonesia

• Japan

• Taiwan

• Hongkong

• Business intelligence service• Easy-to-use graphic interface• Archive has over 100 million pages of information

– largest online collection of market research with 140,000 reports from 85+ publishers

• Specialist areas of coverage include….– Marketing Research– International News (newspapers and journals)– Stockbroker analysis– Company information– Country reports

• Uses Infosort categorisation system to provide precision searching– every article is indexed to sector, company, scope & location

– true seamless searching

Corporate Profound

Windows access to all content. Geared to

end-user or informationprofessional. Most

users are moving to the web.

Profound (Internet)

Web version of corporate Profound. End user or information professional tool

Newsline

Web based stand aloneproduct for news. Priced on a fixed price basis. Geared to enduser

Newsline

• 6,500+ newspapers, trade journals & wires

• intraday updating

• 5 year archive

• Global coverage across all sectors

• Alerting facility

• Fixed price based on number of users

• Available as stand alone product or via Profound

Dialog OnDisc

• Dialog OnDisc provides local, unlimited access to content at a fixed price

• Over 80 databases available on CDRom• Top hard science databases available such as COMPENDEX

and METADEX• Interface is suitable for end-users and information

professionals• Updates are sent MONTHLY

Dialog@Site

• Databases can be loaded locally onto server by downloading @Site software

• Gives high-speed access to users over a local intranet

• Dialog @Site can be customised to individual needs• Provides e-journal linking to full text Journals

NEW PRODUCT UPDATE

Michael LarnerEMEA Knowledge Centre

2001 Review

• DialogIQ

• PrivateStar

• Dialog1

• Kirk Othmer DVD

• Dialog Company Profiles

• IntraIntelligence

– Customizable Dialog, DataStar, @Site

Agenda

• Dialog– SourceOne– Dialog1 – E-Journal linking– ProQuest– Investext– DialogPRO– DialogLink 3.0

• OnDisc

• NewsRoom

SourceOne

• Full patent PDF documents available for download

• New server to speed order process

• Ability to review / revise order before placing order

Source One Patents

Dialog1

• A suite of interfaces customised to vertical and horizontal markets

• Offers high level content with an easy to use interface• Currently consists of seven modules• New release of Chemical and Engineering modules• “The power of Dialog made simple”

Dialog1

Dialog1

E-Journal Linking

• Dialog links to 8,000 primary text scientific journals

• Results of search directed to over 40 publishers

– Customer must have subscription

– Publishers include companies like American Chemical Society, Cambridge University Press, Catchword, EBSCO Online, Highwire Press, IEEE, ScienceDirect, Springer, SwetsNet and others

• Available on Dialog Web, Dialog Select, Dialog1 and IntraIntelligence (Intranet Toolkit)

E-Journal Linking

ProQuest on Dialog

• Increase quality and range of content through PDF, text and graphics

• Available on web-based platforms

• 700 Sources available

• Coverage from 2000 onwards

ProQuest Journal Images

Investext on Dialog

• Remote links to provide the capability to link to external, remote document/image repositories to retrieve documents via the web

• Allows the user to receive documents in image format (PDF or other) while online.

• Available on DialogSelect and DialogWeb

Investext on Dialog

DialogPRO

• PRO stands for Predictable Research Online– NewsPRO

– AdvertisingPRO

• Product line for small to mid size marketplace

• Unlimited access to content at a fixed monthly price

• Easy to use interface

Dialog PRO

DialogLink 3.0

• Fast, dial-up access to DialogClassic

• Updating of software

• Enhanced software provides Windows compatibility

• DialogLink is provided free-of-charge for downloading from the Dialog website.

DialogLink 3.0

OnDisc / @Site

• All OnDisc / @Site titles updated monthly

• DVD now available for all multi-disc offerings

• Local language interfaces available

• Customised interface available on @Site

NewsRoom

• 6500 news and business titles, available on all Dialog product platforms

• Global coverage from 79 countries

• Common indexing standard with industry coverage in 35 broad categories

• Native language content

– Eight languages

• Two year archive as of March 1st

PRICING

Neil BowyerSnr. Vice President

EMEA Sales

Agenda

Historical situation

Pricing today

Pricing plans

Subscription plans

DialUnits & Connect Time

Historical situation

• Complex Contracts

• Many Pricing Plans – sometimes confusing

• Confusing Charging Mechanisms – e.g. DialUnits

Pricing today

• Simple Contracts

• New and fewer Price Plans

• DialUnit Stabilisation

• Connect Time

• Elimination of Dialog Minimum Fee

Pricing plans

• Dialog Transact

• Dialog Intro

• Dialog Advantage

• Dialog Enterprise

• Subscription pricing

Dialog Transact

• Pay as you go basis

• No annual commitment

• Ideal for clients who:

– Have to “Bill back”

– Are unsure about how much they will use

– Are unable to make a commitment

Dialog Intro

• 3 month trial plan used to introduce new clients to Dialog and Datastar

• Dialog & Datastar

• Minimum commitment over 3 month period

• Payment options – Monthly or Single

Dialog Advantage

• Straight discount based on an annual usage commitment to Dialog/Datastar

• Ideal for clients who can estimate their annual usage

• Minimum usage commitment starts at $1,000 pa

• Multiple year additional discounts

• Payment options – Monthly or Annual

Dialog Enterprise

• Fixed fee usage

• Ideal for larger clients seeking predictability

• Dialog and / or Datastar

• Minimum commitment of $100,000 per annum

• Payment options – Monthly or Annually

Subscription Plans

• Profound– Premier Profound

• Maximum of 5 IDS per site

– Corporate Profound• Unlimited IDS at one

site• Market & Country

Briefings included at No Charge

• NewsLine– Fixed price based on

number of users

• Fixed Fee File License– Unlimited usage

• By quotation

Dialog Search Charges

• DialUnits

• Connect time

DialUnits

• Description

– Activity-Based Pricing

• Target Market

– Searchers that browse

– Searchers in unfamiliar areas

– Users who may want to consult the Bluesheets or other search aids while online

DialUnits

• Key Features– Charges related directly to amount of system resources used– No charges for browsing

• How it Works– Default charging Mechanism– Switch with Connect-Time using the Set commands to alter

user’s profile– DialUnits are based on the computing effort used to process

commands– OneSearch costs are charged for DialUnits incurred in each

individual file

Connect - Time

• Description

– Time-based pricing

• Target Market

– Researchers retrieving known documents

– Experienced users researching a familiar issue

Connect - Time

• Key Feature– Charges incurred from moment a file is entered until

logoff (predictability)

• How it works– Use the set command to alter user’s profile– In a OneSearch, connect-time is charged from the

time spent in each individual file

Pricing

• Simplification of contracts and pricing

• Discounts available for even modest commitments

• Choices for customers

Providing Products and Services at very attractive prices withcustomers being able to choose the most suitable options.

MARKETING

Wendy ShevilleManager Agents EMEA

Agenda

• Advertising

• Publications

2001 Advertising Campaign

Extending Brand Recognition - NewsEdge

Extending the Brand Recognition

Theme Advertising

Product Advertising

Publications

Dialog.com – from this

To this…..

Product Collateral

Database Catalog

Distribution to every User ID

Dialog

DataStar

Profound

OnDisc

NewsEdge

Brochures

Smart Tools

Chronolog

Distribution to every User ID

10 / year

Organized by product

Shorter, “how to” articles

Dialog Magazine

• Objective– Truly global in 2002– Reach every customer with

exciting information

• How you can help– Nominate your customers– Submit ideas

• Over 1500 enquiries in 2001

THANK YOU