LEMBAR HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW

KARYA ILMIAH : PROSEDING Judul Karya Ilmiah (Artikel) : An Analysis & Measurement ofWebsite Quality Using The WebQual 4.0 And

Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempeni

Village Brebes)

Penulis : Warjiyono, Corie Mei Hellyana

Jumlah Penulis : 2 orang

Status Pengusul : Penulis kedua

Identitas Jurnal Ilmiah :

a. Nama Seminar/ Konfrensi/

Simposium

: ICASI

b. Nomor ISBN/ISSN : 978-1-63190-208-6/2593-7650

c. Waktu Pelaksanaan : 23-24 April 2018

d. Penyelenggara : Forum Kerjasama Pendidikan Tinggi Medan

e. DOI artikel (jika ada) :

f. Alamat website Jurnal : https://eudl.eu/doi/10.4108/eai.18-7-2019.2288532

:

Kategori Publikasi Jurnal Ilmiah(beri pada kategori yang tepat) : √ Proseding Ilmiah Internasional

Proseding Ilmiah Nasional

Hasil Penilaian Peer Review :

Komponen Yang Dinilai

Nilai Maksimal Nilai Akhir Yang

Diperoleh

Internasional

Nasional

a. Kelengkapan unsur isi artikel (10%)

1,5 1,2

b. Ruang lingkup dan kedalaman pembahasan (30%)

4,5 4,2

c. Kecukupan dan kemutahiran data/informasi dan metodologi (30%)

4,5 4,2

d. Kelengkapan unsur dan kualitas terbit/jurnal

(30%) 4,5 4,1

Total = (100%) 15 13,7 * 0,4

= 5,48

Jakarta, 17 Februari 2020

Reviewer 1 Rusdiansyah, M.Kom NIP/NIDN : 201709251 Unit Kerja : Universitas Bina Sarana Informatika

LEMBAR HASIL PENILAIAN SEJAWAT SEBIDANG ATAU PEER REVIEW

KARYA ILMIAH : PROSEDING Judul Karya Ilmiah (Artikel) : An Analysis & Measurement ofWebsite Quality Using The WebQual 4.0 And

Importance Performance Analysis (IPA) Method (A Case Study Of Jagalempeni

Village Brebes)

Penulis : Warjiyono, Corie Mei Hellyana

Jumlah Penulis : 2 orang

Status Pengusul : Penulis kedua

Identitas Jurnal Ilmiah :

a. Nama Seminar/ Konfrensi/

Simposium

: ICASI

b. Nomor ISBN/ISSN : 978-1-63190-208-6/2593-7650

c. Waktu Pelaksanaan : 23-24 April 2018

d. Penyelenggara : Forum Kerjasama Pendidikan Tinggi Medan

e. DOI artikel (jika ada) :

f. Alamat website Jurnal : https://eudl.eu/doi/10.4108/eai.18-7-2019.2288532

:

Kategori Publikasi Jurnal Ilmiah(beri pada kategori yang tepat) : √ Proseding Ilmiah Internasional

Proseding Ilmiah Nasional

Hasil Penilaian Peer Review :

Komponen Yang Dinilai

Nilai Maksimal Nilai Akhir Yang

Diperoleh

Internasional

Nasional

a. Kelengkapan unsur isi artikel (10%)

1,5 1,3

b. Ruang lingkup dan kedalaman pembahasan (30%)

4,5 4,1

c. Kecukupan dan kemutahiran data/informasi dan metodologi (30%)

4,5 4,2

d. Kelengkapan unsur dan kualitas terbit/jurnal

(30%) 4,5 4,2

Total = (100%) 15 13,8 * 0,4

= 5,52

Jakarta, 20 Februari 2020

Reviewer 2 Eko Haryadi, ST, MM, M.Kom NIP/NIDN : 200509517 Unit Kerja : Universitas Bina Sarana Informatika

Plagiarism Checker X Originality Report

Similarity Found: 10%

Date: Senin, Maret 26, 2018

Statistics: 500 words Plagiarized / 4908 Total words

Remarks: Low Plagiarism Detected - Your Document needs Optional Improvement.

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An Analysis & Measurement of Website Quality Using The WebQual 4.0 And Importance

Performance Analysis (IPA) Method (A Case Study of Jagalempeni Village Brebes)

Warjiyono1, Corie Mei Hellyana2 1Program Study Komputerisasi Akuntansi, AMIK BSI

Tegal, Jalan Sipelem No. 22 Tegal, Indonesia 2Program Study Manajemen Informatika,

AMIK BSI Tegal, Jalan Sipelem No.

22 Tegal, Indonesia Keywords: Website Quality, Webqual 4.0, Importance Performance

Analysis (IPA) Abstract: This research is an advanced study, after previously it has

measured the quality of Jagalempeni Village Government website at

www.jagalempeni.desa.id by using webqual 4.0 method.

The current research is supplemented by Importance Performance Analysis (IPA) method

that is to measure the quality of Jagalempeni Village website from user perception

based on performance level and importance level. The data are collected from 122 out

of the 130 respondents who have filled the indicators form perfectly. The result of

measurement method from Webqual 4.0

states that Usability Quality, Information Quality, and Visual Quality have significant

influence to User Satisfaction while Service Interaction Quality has no significant

influence to User Satisfaction. The result of analysis of Importance Performance Analysis

(IPA) method states that the suitability of Jagalempeni Village website is 96.63%, and the

average value of gap or negative value is -0.12. Attributes that are prioritized for

immediate improvement are in the Service Interaction Quality indicator.

Thus it can be concluded that the level of website performance Jagalempeni Village still

does not meet the user satisfaction and expectations, so that it needs an improvement

in terms of quality service interaction to become a quality website.

1 INTRODUCTION The Jagalempeni Village website was built to convey important

information from villages, provinces and countries to the community.

In addition, as a media to promote the potential of the region, providing an easy

interaction and administrative services between local governments and the community.

Many residents of Jagalempeni Village besides farmers also become overseas workers in

Jakarta and abroad. With this website it is hoped that people who are outside the city

and abroad can monitor the development of the village from the information and the

agenda of the village event. Moreover, they can also interact with the village through

online chat and also easily get other public services.

The website of Jagalempeni Village which is www.jagalempeni.desa.id has been formally

launched on February 22, 2017 and since then there has been no assessment and

improvement. Implementation of e-government has a positive influence on good

governance and is significantly influenced by e-service (Alaaraj, & Ibrahim, 2014).It can

be concluded that service factor has an enormous influence on the success of an

e-Government.

The development of e-government in Indonesia in quantity began to increase but not

evenly distributed, but in quality still many that do not meet the good standard (Sari, &

Winarno, 2012). The challenge of the formation of E-Government is that local

governments are able to provide quality public services. The quality of E-Government

services should be analyzed and elaborated on what strategies are capable of improving

the services provided to improve beneficiary satisfaction (Sá, Rocha and Cota, 2016).

The ultimate goal of e-government implementation is good governance that the

government must be able to provide and deliver public services to the community

efficiently and effectively (Madzova, Sajnoski, & Davcev, 2013), while the other opinion

that the ultimate goal of e-government implementation is the government needs to

achieve good governance while the success of egovernment requires good governance

practices (Suhardi, Sofia and Andriyanto, 2015).

Previous research conducted by the authors is to measure the quality of Jagalempeni

Village website only by using Webqual 4.0 method of 4 (four) instruments namely

Quality Usability, Information Quality, and Visual Quality which resulted in the

conclusion that Quality Usability, Information Quality, and Visual Quality have significant

or satisfaction to user satisfaction (user satisfaction), while Service Interaction Quality

does not have a significant relationship to user satisfaction (user satisfaction)

(Warjiyono, 2018).

The next research will add one more method that is Importance Performance Analysis

(IPA) method by measuring the level of performance and user perception. The author

wants to know the results of the analysis of each method. Using a few approaches

(Sivarajah, Irani and Weerakkody, 2015). The results of analysis and measurement from

Webqual 4.0

and IPA can be used as recommendation for the improvement of Jagalempeni Village

website in order to have good quality in terms of usability, information, service and

visual to meet user satisfaction. 2 RELATED WORK Started from the reformation era of

Indonesia in 1998, a paradigm was born in the system of government of Indonesia that

is improvement of better service and public participation to participate in progress of

nation and state. The paradigm in Indonesia is called good governance.

In realizing good governance in terms of accountability and public transparency, it is

necessary policy measures directed towards changes in the system (Sari and Winarno,

2012) E-government initiatives have a direct impact on citizens. Transformation from

traditional government to governance leads to good governance (Kalsi, Kiran and

Vaidya, 2009).

Webqual Webqual is a method used to measure the quality of a website based on the

perception of the end user website (Barnes, & Vidgen, 2000). In measuring the quality of

the website, webqual uses the research instruments of three variables namely the quality

of usability, information quality and service quality. The Webqual method is the

development of the servaqual method used for the measurement of service quality.

Webqual uses the concept of Quality Function Deployment (QFD) which is measurement

based on opinion or voice from customer or user of website. Webqual 4.0 is currently

the latest version by using 3 (three measurement instruments are usability, information

and service interaction with the number of questions as much as 22 questions.A quality

measurement website using Webqual 4.0

can help website managers adjust the quality of the website according to the user's

perception of the website (Hapsari, & Priyadi, 2017). Based on the research that usability

factor has a cognitive effect on website quality. The results of his research recommend

to change the look of the website to be more attractive, accurate and up to date

information so that people, business and government quickly get information (Irawan,

2012).The next research result states that the measurement of website quality based on

the information quality instrument must be reliable, the information presented should

be accurate, actual, relevant, safe and easy to navigate (Santoso, 2015).

Importance Performance Analisys (IPA) Importance Performance Analysis (IPA) was first

introduced by Martilla and James in 1977 (Gata and Gilang, 2017). IPA is used to

compare consumer ratings of the importance of service quality (importance) with the

level of service quality performance (performance) is described into the Cartesian

diagram (Tileng, Utomo and Latuperissa, 2013).

Based on literature study author that Importance Performance Analysis (IPA) has been

widely used by researchers in research in the field of tourism, education, marketing and

technology. Importance Performance Analysis (IPA) is a method to analyze and compare

the level of performance or service to the level of satisfaction (Yola and Budianto, 2013).

Importance Performance Analysis (IPA) will identify the important factors of

performance and produce the priority scale that will be used by the organization in an

effort to meet customer satisfaction. Figure 1. Importance Performance Analysis (source:

(Tileng, Utomo and Latuperissa, 2013) Figure 1, can be explained as follows: Quadrant I

Attributes that reside in this quadrant are attributes that are considered important by

the customer. But it does not meet customer expectations, the level of satisfaction is

low.

This attribute is a priority for improvement to improve customer satisfaction. Quadrant II

Attributes that reside in this quadrant are attributes that are considered important by

the customer, and are considered to be in accordance with the perceived by the

customer with a relatively higher level of satisfaction. This attribute needs to be

maintained by management.

Quadrant III Attributes that reside in this quadrant are attributes considered less

important by the customer and performance is considered less satisfactory. This

attribute needs to be reconsidered in the future. Quadrant IV Attributes that reside in

this quadrant are attributes that are considered less important by the customer but a

high level of satisfaction.

This attribute does not need to be repaired (Tileng, Utomo and Latuperissa, 2013).

Conformity Analysis Conformity analysis is used to determine the comparative value of

performance with the importance of the website with

the results indicate whether the performance of the website is in accordance with the

interests of the user or not (Baiti, Suprapto and Rachmadi, 2017).

Gap Analysis Gap analysis or gap is done to measure the difference between user

satisfaction with the performance / actual website. (Baiti, Suprapto and Rachmadi, 2017).

A good quality level is if Qi (gap) = 0 or positive value, which means that the actual

quality meets the ideal quality expected by the user.

Whereas if Qi (gap) <0 or negative value, which means that the actual level of quality is

still lacking and has not fulfilled the desire of the ideal quality of website users (Santoso

and Anwar, 2015) The previous research review is described as follows: Nasution’s

research, Mudjahidin conduct research to measure the quality of State Treasury Office

website (KPPN) by using three main variables of Webqual that is Usability duality,

Information quality and Service Interaction Quality and add new variable that is design

(Nasution, & Mudjahidin, 2013).

Hasan's research uses five categories to assess the quality of the website: navigation,

organization, easy-to-use and communications, design and content. The results

concluded that ease and communication instruments, designs and organizations are the

most important value of the quality of a website (Hasan, 2014). A research by Arifin,

Nugroho, Hantono add the research instrument into 4 variables of information quality,

service interaction quality, usability and user interface quality.

On the quality of the user interface the given indicator is the right image, font type,

color, download speed, ling speed to access, page design and reflect identity (Arifin,

Nugroho, & Hantono, 2015). A research by Haikal, Herlambang, and Wardani in his

research website PDAM Surya Sembada Surabaya has never been evaluated so that the

website providers do not know whether the website already meets the expectations of

users.

This research uses WebQual method with three variables namely usability, information

quality, and service interaction to assess site quality from the user side. Then the

method of Importance Performance Anaysis (IPA) to measure the quality of products or

services based on the user's point of view (Haikal, Herlambang and Wardani, 2018).

A research done by Gata and Gilang, entitled An Analysis of Information System of

Quality of Service on BSI Academy's Environment Using Webqual Methods, Importance

Performance Analysis and Fishbone, 2017 with the intent of analyzing the quality of

services required by the information system to improve the quality of service

expectations of users using the method WebQual four dimensions of Quality Usefulness,

Information Quality, Service Quality Interaction, and Quality of Users who then use

analytical techniques namely the Importance of Performance Analysis (IPA) (Gata and

Gilang, 2017).

A research conducted by Baiti, Suprapto, and Rachmadi, 2017 with the problem is the

website is the Education Office of Malang since 2008 has never been evaluated website

so that the Education Department of Malang City does not know how the quality of the

website. This study analyzed and measured the quality of service website of Education

Department of Malang City based on user's point of view by using webqual 4.0

method which is usability, information and service interaction dimension and analyzed

by Importance Performance Analysis (IPA) (Baiti, Suprapto and Rachmadi, 2017). 3

METODOLOGY This research belongs to Deskriptif with quantitative approach.

Quantitative methods are methods that can be used for surveys to obtain data that have

occurred in the past or present about opinions, behaviors, beliefs to test some

hypotheses (Sugiyono, 2014). This research uses survey technique to get primary data

that is by spreading the questionnaire.

Determination of sample or respondent using random sampling technique. This study

uses questionnaire as the instruments that are made by using closed questions.

Determination of sample or respondent technique is random sampling. Questions in the

performance level questionnaire and importance level are made using the 5-point Likert

scale, which is scale 1 (strongly disagree / important), 2 (disagree / important), 3

(undecided), 4 (agree / important), and 5 (strongly agree / important).

This research will examine the quality of the website of Jagalempeni Village from the

user's perception of the website by using Webqual 4.0 method and Importance

Performance Analysis (IPA) method. Table 1. Research Instrument Indicator _Description

_ _ Usability Quality _Users find it easy to learn to operate User interaction with the

website is clear and understandable Users find it easy to navigate Users feel the website

easy to use Website has an interesting appearance Desaign according to the type of

website Website conveys competence Website creates a positive experience for users _ _

Information Quality _Provide accurate information Provide reliable information Provide

timely information Provide relevant information Giving easy to understand information

Provide information at the appropriate level of detail Present the information in the

proper format _ _ Service Interaction Quality _Website has a good reputation Users feel

secure to complete the transaction Users feel secure regarding his personal information

Website creates space for personalization Website gives space for the community

Website make it easy to communicate with organizations I feel confident that the

goods/services will be delivered as promised _ _Visual Quality _Website using

appropriate fonts/letters Website use attractive color and styles _ _ Table 1, is a research

instrument for measuring website quality.

There are 4 (four) instruments namely Usability Quality, Information Quality, Service

Interaction Quality (Barnes and Vidgen, 2002) and additional Visual Quality instruments

taken from the Design category (Hasan, 2014). Thus, there are 4 (four) instruments to be

tested on User Satisfaction. The results of this study will contribute to improve the

quality of Jagalempeni Village website. / Figure 2.

Research Methodology Figure 2, is a flowchart or research flow, which begins with the

formulation of the problem by interviewing the secretary of Jagalempeni village,

Mrs.Maemunah to get the data, the problems to be studied, the population and the

sample to get the research started. Furthermore, the determination of variables is done

by reading literature study and collecting previous studies to find supporting theories,

research methods (Webqual 4.0) and research variables to support the preparation of

making the questionnaire.

After the questionnaire finished, the questionnaires were distributed to obtain data from

the respondents. Then, followed by data recapitulation and data processing using SPSS

software for validity test, reliability test, statistical analysis and linear regression test.

From the linear regression test, the relationship between variables is performed which is

to test the hypothesis.

After that the data is processed by IPA method and the final result is concluded and

recommend the result of research. 4 RESULTS AND DISCUSSION The population of this

study is 130 respondents who selected special Jagalempeni Village community who

have had experience accessing www.jagalempeni.desa.id. After the 130 questionnaires

has been received and the data have been recorded then the next sample of data is

done by clearing to retrieve the data questionnaires are filled completely, in the process

of clearing it has been obtained 122 data ready to be processed.

Webqual Validation Test Validation test is done by correlation technique, that is see the

correlation value of r-count, this correlation value is compared with r-table value (table

of relationship coefficient "r" moment of product), where a measuring instrument is

valid if correlation r-count> r-tabel (Rohman and Kurniawan, 2017). In this study used

5% significance test and 130 samples (N = 130) obtained r-table value is 0.178.

The following is the correlation table and the result of the measurement tool validity

analysis of each variable: Table 2. Validation Test No _Indicator _Pearson Correlation

_ValueTabel-r _Inf _ _1 _q1 _0,451 _0,178 _Valid _ _2 _q2 _0,628 _0,178 _Valid _ _3 _q3

_0,504 _0,178 _Valid _ _4 _q4 _0,202 _0,178 _Valid _ _5 _q5 _0,418 _0,178 _Valid _ _6 _q6

_0,232 _0,178 _Valid _ _7 _q7 _0,555 _0,178 _Valid _ _8 _q8 _0,303 _0,178 _Valid _ _9 _q9

_0,613 _0,178 _Valid _ _10 _q10 _0,478 _0,178 _Valid _ _11 _q11 _0,406 _0,178 _Valid _ _12

_q12 _0,450 _0,178 _Valid _ _13 _q13 _0,265 _0,178 _Valid _ _14 _q14 _0,535 _0,178 _Valid

_ _15 _q15 _0,644 _0,178 _Valid _ _16 _q16 _0,605 _0,178 _Valid _ _17 _q17 _0,566 _0,178

_Valid _ _18 _q18 _0,414 _0,178 _Valid _ _19 _q19 _0,537 _0,178 _Valid _ _20 _q20 _0,524

_0,178 _Valid _ _21 _q21 _0,520 _0,178 _Valid _ _22 _q22 _0,530 _0,178 _Valid _ _23 _q23

_0,386 _0,178 _Valid _ _24 _q24 _0,385 _0,178 _Valid _ _25 _q25 _1 _0,178 _Valid _ _

Reliability Test Test reliability is done by checking the value of Cronbach's Alpha.

The alpha coefficient (a) will be used as a measure of internal consistency. The more the

value approaches 1, the greater the internal consistency of the items in the

questionnaire (Rohman and Kurniawan, 2017). As a rule of thumb, Cronbach's Alpha

value above 0.7 (a = 0.7) is adequate for social science research (Elangovan, 2013). Table

3.

Reliability Test Variabel _Cronbach’s Alpha _Value Tabel-r _Info _ _UQ _0,303 _0,178

_Reliable _ _IQ _0,692 _0,178 _Reliable _ _SIQ _0,762 _0,178 _Reliable _ _VQ _0,422 _0,178

_Reliable _ _ Based on table 3, the results of the reliability test stated that 4 (four)

indicators, namely Usability Quality, Information Quality, Service Interaction Quality,

Visual Quality are declared as reliable and and feasible as an instrument in this study.

Linier Regression Test Table 4.

Recap the result of linier regression test analysis Variable _Kefisien Regresi _T-Hitung

_T-Table _sig. _ _Konstanta-0.432 _ _ _ _ _UQ _0,024 _2,513 _1,661 _0,013 _ _IQ _0,082

_5,538 _1,661 _0,000 _ _SIQ _0,018 _-0,060 _1,661 _0,952 _ _VQ _0,127 _5,715 _1,661

_0,000 _ _Based on table 4, the results of linear regression test revealed that the

relationship between Usability Quality with User Satisfaction (user satisfaction) with the

value of TH = 2.513 and sig 0.013 has a significant relationship.

Next is the relationship between Information Quality with User Satisfaction (user

satisfaction) with the value of TH = 5.538 and sig 0,000 otherwise have a significant

relationship. Furthermore, Visual Quality with User Satisfaction (user satisfaction) with

the value of TH = 5.715 and sig 0,000 stated has a significant relationship. While the

Service Interaction with User Satisfaction (user satisfaction) with the value of TH = -0.060

and sig 0.952 expressed no significant relationship. Importance Performance Analisys

(IPA) Performance and Interest Analysis Tabel 5.

Weighted Indicator Indicator _Importance _Performance _Gap _ _1 _3,94 _3,86 _0,08 _ _2

_3,87 _3,68 _0,19 _ _3 _4,14 _3,01 _1,13 _ _4 _3,90 _3,82 _0,08 _ _5 _3,69 _3,49 _0,20 _ _6

_3,66 _3,51 _0,15 _ _7 _3,70 _3,74 _0,04 _ _8 _3,84 _3,84 _0,00 _ _9 _3,43 _3,45 _0,02 _ _10

_3,58 _3,44 _0,14 _ _11 _3,22 _3,11 _0,11 _ _12 _3,30 _3,35 _-0,05 _ _13 _3,90 _3,43 _0,47 _

_14 _3,24 _3,15 _0,09 _ _15 _3,32 _3,34 _-0,02 _ _16 _3,60 _3,64 _-0,04 _ _17 _3,45 _3,52

_-0,07 _ _18 _3,39 _3,49 _-0,10 _ _19 _3,44 _3,42 _0,02 _ _20 _3,89 _3,62 _0,27 _ _21 _3,92

_3,80 _0,12 _ _22 _3,63 _3,64 _-0,01 _ _23 _3,91 _3,80 _0,11 _ _24 _3,81 _3,78 _0,03 _ _Avr

_3,66 _3,54 _ _ _ Table 5. Describes comparison of mean calculations of Performance

values and Interest values. The average value of Performance is 3.54 while the average

value of Interest is 3.66.

Conformity Analysis This analysis is to know comparison of performance score with

Jagalempeni Village website interest multiplied 100%. The result is the average

suitability of the website of Jagalempeni Village is 96.63%. Because the level of

conformity is still below 100% it is stated that the quality of the website of Jagalempeni

Village has not fulfilled what is considered important by the users and the service is

considered not satisfactory users of Jagalempeni Village website.

Gap Analysis The gap or gap analysis is used to find out the level of quality gap of

Jagalempeni Village website between current and actual perceived quality values and

expected and important quality values to be developed (Importance). Current or actual

quality score (performance) is obtained from the respondent's assessment of the quality

performance of the website based on the indicator Webqual while the expected and

important value of quality to be developed is obtained from the respondent's

assessment of the level of importance (Importance).

Based on Table 5, we get the result of Qi (gap) = -0.12, because Qi (gap) is negative or

<0, it is stated that the performance level of Jagalempeni Village website still not meet

user expectation. Important Performance Analysis (IPA) Analysis of Important

Performance Analysis in the form of Cartesian diagram is used to describe the quality

indicator of any website that has been in accordance with the wishes of users and

anywhere that has not met the wishes or satisfaction of website users are divided into

four quadrant.

/ Figure 3. Diagram Important Performance Analysis (IPA) Based on figure 3, it can be

conluded : 1. Quadrant 1 Atribut Attributes that are in quadrant 1 are attributes that

have a high level of importance or expectation but low performance levels. Attributes

that enter in quadrant 1 has a top priority or very important for immediate improvement

or website development to improve user satisfaction Jagalempeni Village website.

Attributes that go into quadrant 1 are attribute 16 = website has a good reputation, and

attribute 22 = questions, feedbacks and complaints will be accepted and processed as

promised. 2. Quadrant 2 Attributes that are in quadrant 2 is an attribute that has a high

level of importance or expectations and a good level of performance according to the

expectations of users of Jagalempeni Village website. So it must be maintained to

maintain the quality of the website.

Attributes that go into quadrant 2 are attribute 1 = the website is easy to operate,

attribute 2 = website user interaction is clear and understandable, attribute 4 = website

easy to use, attribute 7 = website conveying village competence information, attribute 8

= website creates a positive experience for users, attribute 20 =website gives space for

community, attribute 21 =website makes it easy to communicate with the organization,

attribute 23 =website using the appropriate letters, and attribute 24 =website using

attractive colors and styles. 3.

Quadrant 3 Attributes that are in quadrant 3 are attributes that have low importance

and level of performance. This attribute is deemed to have been suitably developed and

not a top priority for Jagalempeni Village website improvement. Attributes that go into

quadrant 3 are attribute 9 = website provides accurate information, attribute 10 =

website provides reliable information, attribute 11 website gives timely information,

attribute 12 = website provides relevant information, attribute 14 = website gives detail

information, attribute 15 =website provides information in proper format, attribute 17

=User feels safe to transact, attribute 18 =Users feel secure personal information, and

attribute 19 =website creates space for personalization.

Quadrant 4 Attributes that are in quadrant 3 are attributes that have low importance but

high performance level. This attribute is considered to have exceeded user expectations

and can be ignored for not repairing the website of Jagalempeni Village. Attributes that

go into quadrant 4 are attribute 3 = User easy to navigate, attribute 5 = website has an

interesting look, attribute 6 = Design website according to Jagalempeni Village, and

attribute 13 = Website makes it easy to understand information 5.

CONCLUSIONS Based on result of research and result of analysis of website data of

Jagalempeni Village by using Webqual 4.0 method and Important Performance Analysis

(IPA), can be concluded as follows: The results of the Jagalempeni Village website quality

analysis show that the suitability level of Jagalempeni Village website is 96.63% it is

stated that the quality of Jagalempeni Village website has not fulfilled what is

considered important by the users and the service is considered unsatisfactory the

Jagalempeni Village website user. The average value of gap or gap of Jagalempeni

Village website is -0.12, because the gap is negative or <0 it is stated that the

performance level of Jagalempeni Village website still not meet user expectation and

need improvement.

The result of the analysis by using Important Performance Analysis (IPA) diagram it can

be stated that the indicator or attribute which for the immediate repair and

development of Jagalempeni Village website is attribute number 16 that is website has

good reputation and attribute number 22 that is question, input and complaints will be

accepted and processed as promised.

These two attributes should be a top priority for improvement in the near future in

order to increase the user satisfaction of Jagalempeni Village website. Attributes are not

a top priority for improvement but in the future it can be a consideration for the quality

of Jagalempeni Village website, the website provides accurate information, the website

provides reliable information, the website provides timely information, the website

provides information relevant, the website provides detailed information, the website

provides information in the right format, the user feels safe to transact, the user feel

secure personal information and the website creates space for personalization..

Hope from this research hopefully the result can give positive contribution to website of

Jagalempeni Village to become better, qualified so that have competitiveness, and pride

for the people of Jagalempeni Village ACKNOWLEDGMENT Thanks to the Minister of

Research, Technology and Higher Education and the community and the Jagalempeni

Village of Brebes Regency, Central Java. REFERENCES Alaaraj, H. and Ibrahim, F. W.

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