Leitertagung ISB Autumn 2011 Presentation NR final€¦ · Source: Autumn 2011 Global ISB (209,422)...

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Strictly copyright © IGI Services 2012

Entry Wave 2011

Enhancing the International Student Experience in

Germany: Lessons learned Autumn Wave 2011Leitertagung, Bonn

14‐15 November 2012Nannette Ripmeester

Director Client Services EuropeAll materials strictly copyright © IGI Services 20

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Entry Wave 2011The International Student Barometer and more in Germany

The International Student Barometer ran in 2009, 2010, 2011 and … again in 2012 (again 2013?)

Student Pulse under prospective students

More in‐depth study in 2011 regarding future plans

Two publications as a result

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Entry Wave 2011Process Summary & Scale

Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution

Standardised online questionnaire format

Students invited to feedback from October to December 2011

209,422 international students responded from 238 institutions in 16 countries

Institution‐specific results compared against comparator groups, national and international benchmarks

Reporting: in person, confidential and customised to each institution

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i‐graduate is an independent benchmarking and research group, working in partnership with institutions and education organisations to enable positive change

through comparative insights.

Who are i‐graduate?

…pre‐arrival

…during study

…post graduation

Tracking the International Student Experience…

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Who takes part in the International Student Barometer?

Just some of the institutions working with i‐graduate

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StudentPulseTo broaden my experience 74%To improve my career prospects 74%Better quality of education 72%Opportunities to work whilst studying 66%Potential scholarship from international institution 65%Access to greater expertise and research facilities 61%Qualifications are more highly respected 54%To improve my language skills 51%Intend to seek employment abroad following study 51%To meet new friends and contacts 43%Family wants me to study in another country 37%Particular course of study not offered in my country 29%Lower cost of study/living 30%Intend to become permanent resident abroad 25%

This is a multiple choice question. The majority of students selected drivers

that were related to experience/skills followed closely by quality and reputation drivers.

Quality and reputation

Experience and skills

Financial

Employment / residency

Why are you considering international study?

Source: Student Pulse GATE DATA 2011

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Overall ‘Safety’ is considered the most important factor when choosing a country of

study.

‘Reputation of a qualification’ and ‘Cost of education’ are also rated important by prospective students.

1: Very unimportant 4: Very Important

How important are the following when choosing a country to study in:

Source: Student Pulse GATE DATA 2011

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Areas where Germany is notably ahead on satisfaction:

Source: Autumn 2011 Global ISB (209,422) and Germany ISB (17,732)

Global ISB Germany ISB DifferenceWork experience 66% 71% 5%

Host culture 83% 88% 5%

Accommodation cost 56% 68% 12%

Safety 89% 93% 4%

Germany International Student Summary – Autumn 2011

… And Germany is considered a very safe country.

Safety may not be a sexy USP if you are German, but for many international students (and parents!) it is an important

feature.

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Strictly copyright © IGI Services 2012 11

How important were the following factors when deciding where to study?

Source: ISB GATE DATA ENTRY wave 2011

… but once students have decided for

Germany, teaching and the quality of that teaching is more

important.

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Top 10 key influences (choice of institution)

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Which of the following helped you to choose your institution?


Who are your students friends?

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Awareness of institution's presence on social networking sites

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Are you aware of this institution's presence on any of the following social networking sites?


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Helpfulness of institution’s social networking sites

15How helpful were the institution’s social networking sites in:


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Germany (13680)

2011 vs 2010

ISB (160766)Europe (34621)

34% +3% I would actively encourage people to apply 33% 35%

48% 0% If asked, I would encourage people to apply 47% 46%

14% ‐2% I would neither encourage nor discourage people to apply 15% 14%

3% ‐1% If asked, I would discourage people from applying 3% 3%

1% 0% I would actively discourage people from applying 1% 1%

Propensity to recommend

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Would you recommend the institution to others thinking of applying here?


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Entry Wave 2011

Germany (13680)

Regular Student (degree seeking)

(10684)

Exchange Student (via Erasmus‐Programme or

other exchange programmes) (2908)

34% I would actively encourage people to apply 31% 46%

48% If asked, I would encourage people to apply 49% 43%

14% I would neither encourage nor discourage people to apply 16% 8%

3% If asked, I would discourage people from applying 3% 2%

1% I would actively discourage people from applying 1% 1%

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Propensity to recommend

Would you recommend the institution to others thinking of applying here?Würden Sie basierend auf Ihren Eindrücken ZUM JETZIGEN ZEITPUNKT die Hochschule

anderen Studierenden, die eine Bewerbung hier in Erwägung ziehen, empfehlen?

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What drives international students to recommend?

*Based on international students in Germany, sorted by relationship with recommendation (r‐value)

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BA MA PhD

Course organisation (0.31) Course organisation (0.36) Good teachers (0.37)

Employability (0.30) Quality lectures (0.35) Assessment (0.33)

Quality lectures (0.30) Careers advice (0.35) Research (0.33)

Careers advice (0.27) Good teachers (0.34) Careers advice (0.33)

Good teachers (0.26) Employability (0.34) Course content (0.33)

Good contacts (0.26) Course content (0.33) Learning support (0.32)

German language support (0.25) Marking criteria (0.31) Campus quality (0.32)

Social activities (0.25) Topic selection (0.31) Work experience (0.32)

Expert lecturers (0.25) Expert lecturers (0.30) Topic selection (0.32)

Work experience (0.24) Performance feedback (0.30) Performance feedback (0.31)


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Entry Wave 2011

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Entry Wave 2011Response range – all participating institutions

Response Population Response Rate

Germany Autumn 2011 ISB 17,732 69,652 25%

Autumn 2011 ISB 209,422 623,005 34%

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Entry Wave 2011

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Arrival satisfaction – wave on wave comparison ANKUNFT

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Elements Autumn 2009 Autumn 2010 Autumn 2011 First Wave vs Autumn 2011

Home friends 76% 84% 85% 9%Study sense 71% 76% 76% 5%Registration 80% 83% 85% 5%Accommodation Office 68% 72% 72% 4%Meeting staff 81% 85% 86% 4%Formal welcome 85% 86% 89% 4%Host friends 72% 75% 75% 3%Local Orientation 81% 83% 84% 2%Social activities 81% 83% 83% 2%Other friends 87% 90% 89% 2%First night 76% 77% 77% 1%University Orientation 83% 81% 83% 1%Welcome 71% 72% 70% 0%Bank account 81% 81% 79% ‐2%Internet access 81% 77% 79% ‐2%


Good has become better, bad has improved, very good declined hardly

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Entry Wave 2011

Arrival Element Germany Degree seeking Student Exchange

Arrival Overall (3530) 81% 81% 85%

Registration 85% 84% 87%Formal welcome 89% 88% 90%

First night 77% 75% 81%University Orientation 83% 83% 85%

Internet access 79% 80% 72%Local Orientation 84% 82% 89%

Accommodation Office 72% 69% 85%Accommodation Condition 74% 73% 82%

Welcome 70% 68% 78%70%

Bank account 79% 78% 81%Other friends 89% 89% 90%Host friends 75% 75% 73%Home friends 85% 84% 91%Meeting staff 86% 85% 87%Social activities 83% 82% 88%Study sense 76% 76% 75%

Admissions Office 88% 88% 91%

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Arrival – degree seeking vs. exchange students ANKUNFT

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Entry Wave 2011

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Learning satisfaction – wave on wave comparison LERNERFAHRUNG

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ElementsAutumn 2009

Autumn 2010

Autumn 2011

First Wave vs Autumn 2011

Language support 65% 75% 76% 11%Learning support 73% 81% 81% 8%Careers advice 55% 60% 63% 7%Course content 83% 87% 88% 5%Academics' English 79% 84% 84% 5%Performance feedback 74% 78% 79% 5%Good teachers 81% 85% 86% 5%Learning spaces 78% 82% 82% 4%Assessment 80% 82% 83% 3%Multicultural 86% 89% 89% 3%Research 83% 84% 86% 2%Employability 72% 71% 73% 2%Technology 86% 87% 87% 1%Expert lecturers 92% 92% 92% 1%Opportunities to teach 67% 65% 66% ‐1%

Source: ISB GATE DATA ENTRY wave 2011Really bad has improved considerably!

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Entry Wave 2011

Elements in the top right quadrant are important to students and perform well. Those in the bottom right quadrant are important, but do not perform as well and should be improved.

Elements in the top and bottom left quadrants are of lower priority. These elements should be reviewed and monitored to ensure that we focus on the most important issues for students.

Institution Derived Importance

Institu

tion Satisfaction

IMPROVE

MAINTAINMONITOR

REVIEW

Learning matrix LERNERFAHRUNG

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Entry Wave 2011


Institu

tion Satisfaction

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Learning matrix LERNERFAHRUNG

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Entry Wave 2011Benchmarking learning LERNERFAHRUNG

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BASE 11550 2832LEARNING University % FH %

Learning Overall 85% 86%Expert lecturers 92% 92%Good teachers 86% 86%Course content 89% 88%Research 87% 81%Learning support 81% 83%Assessment 83% 84%Multicultural 88% 89%Learning spaces 81% 86%Technology 87% 88%Employability 72% 78%Careers advice 61% 69%Work experience 69% 75%Language support 75% 79%Academics' English 84% 82%Performance feedback 78% 81%Opportunities to teach 66% 63%Marking criteria 74% 78%Managing research 83% 91%Topic selection 80% 86%Online library 84% 83%Physical library 86% 83%Laboratories 89% 89%Course organisation 73% 75%Quality lectures 88% 89%Virtual learning 82% 83%

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Entry Wave 2011

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Entry Wave 2011


Institu

tion Satisfaction

Living matrix WOHNEN/LEBEN

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Entry Wave 2011

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Expectations of careers support from the institution

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What employment/ careers support do you expect from the institution?


What international students need is an

understanding of how the job market

functions in their host country.

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Entry Wave 2011Support Staff Satisfaction SERVICE PERSONALS

34Please say how SATISFIED you are with the following:

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Nannette Ripmeester (n.ripmeester@i‐graduate.org)

International Graduate Insight Group Offices

29 Harley StreetLondonW1G 9QR

t +44 (0)207 222 7890f +44 (0)207 182 7152info@i‐graduate.org www.i‐graduate.org

Mathenesserlaan 255 3021 HD RotterdamThe Netherlands

t +31 10 477 6553f +31 10 477 1623info@i‐graduate.org www.i‐graduate.org

Also in Canberra, Sydney,Kuala Lumpur and Washington

Contact details

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Leitertagung ISB Autumn 2011 Presentation NR final€¦ · Source: Autumn 2011 Global ISB (209,422)...

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