Leisure and tourism management, National Diploma (ND ...

ED/STV/2004/PI/10

Leisure and Tourism Management

National Diploma (ND)

Curriculum and Course Specifications

NATIONAL BOARD FOR TECHNICAL EDUCATION

Federal Republic of Nigeria

UNESCO – Nigeria Project

2004

Leisure and Tourism Management - National Diploma (ND)

Curriculum and Course Specifications

NOVEMBER 2004

NATIONAL BOARD FOR TECHNICAL EDUCATION

PLOT B BIDA ROAD, KADUNA

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TABLE OF CONTENTS

GENERAL INFORMATION............................................................................................................................... 2 CURRICULUM TABLE ..................................................................................................................................... 3 YEAR I SEMESTER I ........................................................................................................................................ 5

Course: Leisure and Tourism Principles .................................................................................................. 5 Course: Transportation ............................................................................................................................ 10 Course: Introduction to Hospitality Management.................................................................................. 17 Course: Geography of Tourism ............................................................................................................... 21 Course: Tourism Marketing...................................................................................................................... 26 Course: Computer Application I .............................................................................................................. 30 Course: Airline and Travel Agency Operations ..................................................................................... 34 Course: Technical English I ..................................................................................................................... 39 Course: Citizenship Education ................................................................................................................ 44 Course: French Language I...................................................................................................................... 47

YEAR I SEMESTER II ..................................................................................................................................... 53 Course: Principles of Accounting I ......................................................................................................... 53 Course: Area: Sales Techniques ............................................................................................................. 58 Course: Information Technology for Tourism........................................................................................ 62 Course: Computer Application II ............................................................................................................. 73 Course: Special Interest Leisure and Tourism....................................................................................... 77 Course: Front Office Operation ............................................................................................................... 82 Course: French Language II..................................................................................................................... 91 Course: Technical English II .................................................................................................................... 98

YEAR II SEMESTER I ................................................................................................................................... 101 Course: Airfares and Ticketing I ............................................................................................................ 101 Course: Leisure and Tourism Management ......................................................................................... 107 Course: Tourism Promotion................................................................................................................... 112 Course: Principles of Economics I ........................................................................................................ 116 Course: Hospitality Management .......................................................................................................... 120 Course: Principles of Accounts II.......................................................................................................... 123 Course: Communication Skills .............................................................................................................. 127 Course: Office Practice........................................................................................................................... 131

YEAR II SEMESTER II .................................................................................................................................. 135 Course: Sustainable Tourism ................................................................................................................ 135 Course: Art Heritage and Culture .......................................................................................................... 139 Course: Tours Operations...................................................................................................................... 144 Course: Air Fares and Ticketing II ......................................................................................................... 149 Course: Project........................................................................................................................................ 153 Course: Small Business Management I ................................................................................................ 158 Course: Business Accounting for Hospitality and Tourism............................................................... 165 Course: WebPage Design....................................................................................................................... 170

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GENERAL INFORMATION GOAL AND OBJECTIVES

GOAL

This programme is designed to produce Tourism personnel capable of planning, managing and promoting leisure and tourism activities, such as travel and tours, in door and out door activities for leisure and recreation, education and business.

OBJECTIVES

At the end of the course, the diplomat should be able to carry out the following tasks: -

1. Assist the tourism officer in carrying out simple tourism research and preparing reports on tourism and travel opportunities in a locality

2. Organize indoor and outdoor functions such as tours, excursions, events and other forms of group engagements.

3. Supervise medium-sized travel agencies, and related establishments, reservations, issue tickets and determine fares for tourist groups and individuals

4. Guide tourists

5. Assist in organizing fairs to promote trade through tourism

6. Organize and manage public entertainments and recreation

7. Assist in guest relation activities and service delivery in hospitality establishments.

ENTRY REQUIREMENTS

1. The minimum entry requirement into the National Diploma in Leisure and Tourism Management is four credit level passes in the West African School Certificate (WASC), Senior Secondary School Certificate (SSSC) General Certificate of Education (GCE) Ordinary Level, or NECO in not more than two sittings. The subjects must include English Language and Geography; and any two from the following: History, Economics, Government, Mathematics, Biology, Food and Nutrition, and French.

2. Candidates who have successfully completed the Board’s recognized Pre-National Diploma (Science and Technology) course may be admitted into this programme. Such student must have passed English Language and Geography; and any two of History, Economics, Government, Mathematics, Biology, Food and Nutrition, French at WASC, SSSC, GCE ‘O’ LEVEL OR NEC+O or their equivalent in not more than two sittings.

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CURRICULUM TABLE YEAR I SEMESTER I

Course Code Course Title L P TOTAL PrerequisiteLTM 111 Leisure and Tourism Principles 1 2 3 LTM 112 Transportation 1 2 3 HMT 111 Introduction to Hospitality 2 2 4 LTM 114 Geography of Tourism 1 2 3 LTM 115 Tourism Marketing 1 2 3 LTM 116 Computer Application I 1 3 4 LTM 121 Airline and Travel Agency Operations 2 3 5 OTM 101 Technical English I 2 2 4 GNS 111 Citizenship Education 2 - 2 HMT 112 French Language I 2 2 4 TOTAL 15 20 35

GNS 101 See General Studies Syllabus, HMT “ Hospitality Management Syllabus

YEAR I SEMESTER II

Course Code Course Title L P TOTAL PrerequisiteHMT 127 Principles of Accounting I 1 3 4 LTM 122 Sales Techniques 1 3 4 LTM 115 LTM 123 Information Technology for Tourism - 4 4 LTM 116 LTM 124 Computer Application II 1 3 4 LTM 116 LTM 125 Special Interest Tourism 1 1 2 LMT 111 HMT 124 Front Office Operation 2 1 3 HTM 121 French Language II 2 2 4 HTM 112 GMS 124 Citizenship Education II 2 - 2 GNS 112 GNS 201 Technical English II 2 2 4 TOTAL 12 19 31

GNS See “ General Studies Syllabus., HMT See Hospitality Management Syllabus

YEAR II SEMESTER I

Course Code Course Title L P TOTAL PrerequisiteLTM 211 Airfare and Ticketing 1 2 3 5 LTM 212 Leisure and Tourism Management 2 - 2 LTM 111 LTM 213 Tourism Promotion 2 4 6 LTM 122 BAM 114 Principles of Economics 2 1 3 HMT 236 Hospitality Management 2 2 4 HMT 127 ACCT 121 Principles of Accounting II 1 3 4 OTM 222 Communication Skills 1 1 2 OTM 214 Office Practice 1 3 4 TOTAL 13 16 29

GNS See: General Studies Syllabus, BAM, See: Business Administration Syllabus (ND), TM “ Office and technology and management syllabus, ACC “ Accounting Syllabus

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YEAR II SEMESTER II

Course Code Course Title L P TOTAL Prerequisite LTM 221 Sustainable Tourism 2 - 2 LTM 222 Arts, Heritage and Culture 2 3 5 LTM 223 Tour Operations 2 3 5 LTM 211 LTM 224 Air-fares and Ticketing II 2 3 5 LTM 225 Project - 6 6 LTM 226 Small Business Management 1 1 2 HMT 245 Business Accounting for Hospitality and Tourism 2 0 2 OTM 221 Web Page Design 1 3 4 TOTAL 12 19 31

GNS See General Studies Syllabus, HMT “Hospitality Management Syllabus, OTM See Office Technology Management Syllabus

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YEAR I SEMESTER I

Course: Leisure and Tourism Principles PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT COURSE: LEISURE AND TOURISM PRINCIPLES CODE: LTM 111 CREDIT HOUR 3 Year: 1 Semester: 1 Theoretical:

Practical 1 hours/week - 2 hours/week -

GOAL: - This course is designed to enable the student acquire knowledge on the meaning and definition of Leisure and Tourism.

GENERAL OBJECTIVES: - On completion of this course, the diplomats should be able to: -

1. Know the meaning and definition of leisure and tourism 2. Understand the basic and major leisure and tourism terminologies. 3. Understand the concept and nature of leisure in tourism 4. Understand the concept and methods of approaches to leisure and tourism studies. 5. Understand the historic perspective of leisure travel and tourism. 6. Recognize the main factors responsible for the growth and trends in leisure and tourism.

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Theoretical Content Practical Content

WEEK Specific Learning Outcomes

Teacher’s activities

Resources Specific Learning Outcomes

Teacher’s activities Resources

General Objectives 1.0: Know the meaning and definition of leisure and tourism

1

1.1. Define leisure and tourism (leisure as part of the tourist needs and wants)

1.2. Explain W.T.O.’s definition of International Tourist

2 1.3 Distinguish between a tourist, traveler, visitor and excursionist.

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1.4 Explain the definition of tourism and tourist as propounded by different schools of thought

Lecture and guidelines for discussion, use of examples

OHTs and OHT’s projectors or Power Point Projectors Text books (this is valid for all other lecture delivered in the programme), brochures, journals, magazines, slides, film etc Tourism A modern synthesis by Stephen J. Page Paul Brunt to cornel & Understanding tourism by Prof. Medlik. Heinemann Publisher

1.2. Identification of Leisure and Tourism forms 1.3. familiarization with WTO website the WTO website 1.4. identification of leisure and tourism activities (based on students’ personal experiences) 1.5. Evaluation of typical Nigeria examples Participatory discussion.

guidelines given for group discussion (students to be divided in pairs or group of 3/4 depending on class size) on brochures and internet based research

student to collect 2/brochures from travel agents and work in group using fleepcharts or OHTs, color pens Internet

General Objective: 2.0 Understand the basic and major tourism terminologies

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2.1 Define and explain the role of the following:

i. Tourist product

ii. Tourist service

iii. Tourist market’

iv. Tourist destination

v. Tourist

Lecture with examples and illustration to include national and international cases

Text books, brochures, journals, magazines, slides, film etc Tourism A modern synthesis by Stephen J. Page Paul Brunt to cornel & Understanding tourism by Prof. Medlik. Heinemann Publisher

2.1, 2.2 and 2.3 Divide class into groups (of 2/3/ or 4 according to numbers). Let each group research into one of the listed topics (can be assigned by drawing topics from an hut - student to do this). Student to produce a working papers to be discussed by each group in the class

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attraction

vi. Tourist resources

vii. Infrastructure and superstructure

viii. Information Air Transport Association (IATA)

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xi. World Tourism Organization (WTO)

xii. International Civil Aviation Organization

xiii. Jet lag

xiv. Inclusive tour

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2.2. Emphasize the features and characteristic of the aforementioned terms

General Objective 3.0: Understand the concept and nature of leisure in tourism

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3.1 Define and explain leisure and leisure time 3.2 Explain the importance and value of leisure in tourism 3.3 Distinguish between recreation, entertainment and amusement in the context of leisure

7 3.4 List various activities of the tourist that have leisure motives

Lecture with examples and illustration to include local cases

An Introduction to travel and tourism by Pram Nath and Sushma Seth 1998 INCLUDE LEISURE TEXTBOOK

Identifying leisure and recreation provision in the locality

Undertake a fieldtrip to local recreation facilities in town. Show recreation centres to students. Students to report on fieldtrip.

Vehicles

General Objective 4.0: Understand the concept, methods of approaches to tourism studies

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4.1 Explain the following approaches used to study tourism:

i) Product approach ii) Historical approach iii) Management approach

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iv) Economic approach v) Sociological approach

Treat in logical order through delivery of lecture

Tourism management text books

Compare faultiest to determine those suitable for different age groups

Explain Management of recreation facilities and target client

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vi) Inter-dispensary approach

General Objective 5.0: Understand the historical prospective of leisure, travel and tourism

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5.1 Explain the beginning of tourism 5.2 Explain the growth of tourism during ages of coal and steam engines

11 5.3 Explain the development of tourism in the modern age.

Lecture on the historic development of Tourism from stone age to date

Tourism: - A modern synthesis by: - Stephen J. Page Paul Binnt J.O. cornel +

show an understanding of the leisure, travel and tourism development patterns.

student to take note during video and discuss content

Video on the Gran Tour by the BBC

General Objective 6.0: Recognize the main factors responsible for the growth and trends in tourism

12 6.1 Explain tourism demand factor

13 6.2 Examine the importance of the factor in tourism development

14 6.3 Explain the characteristics of each factor

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6.4 Explain the factors responsible for the enhancement of tourism demand in modern times.

Lecture on the topics with references to be made on the trends in Nigeria

Bunkart and Medlik (1991) Tourism past present and future Heinemann press

understand the connection existing between demand and the Nigerian contex

student to identify under guidelines of the tutor current Nigerian trends using examples form the locality. Which are the main reasons for Nigerian to travel nationally and internationally? Why people travel to Nigeria?

Assessment: Give details of assignments to be used: Individual Report on the fieldtrip highlighting positive and negative elements of the site visited 50 % Group presentation on Leisure and Tourism in a Nigerian locality chosen by the student 50%

Recommended Textbooks & References:

Page et al (2001) Tourism: A modern synthesis, London: Thomson Cundell (1997) Business systems for leisure and tourism, London Hodder and Stoughton

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Course: Transportation PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT COURSE: TRANSPORTATION CODE: LTM112 CREDIT HOUR 3 Year: 1 Semester: 1 Theoretical:


GOAL: - This course is designed to enable the student acquire basic knowledge of transportation.

GENERAL OBJECTIVES: On completion of this course, the diplomate should be able to:

1.0 Understand transport as a public utility service 2.0 Understand the growth and development of Nigeria’s transport industry 3.0 Understand the nature of transport demand and investment. 4.0 Understand the different types of transport operations and operators. 5.0 Understand the transport network (Rail, Road and Metro lines). 6.0 Understand the structure and control of transport firms 7.0 Know the structure of Nigeria transport organizations both trade and professional bodies 8.0 Understand the growth and development of international transport 9.0 Understand the services offered by transport organizations 10.0 Understand the legal aspects of transportation 11.0 Understand transport planning principles and methods.

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Week/s Specific Learning Objective Teacher’s activities Resources Specific Learning Outcomes


General Objective 1.0 Understand Transportation as a public utility service

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1.1 Define transport 1.2 Explain the characteristics of routes, vehicles terminal and motive power 1.3 Identify the means and modes of transport 1.4 Explain the growth and development of transportation under the following sub-headings:

i) Before industrial revolution ii) During industrial revolution iii) After industrial revolution

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1.5 List the advantages and disadvantages of each means of transportation 1.6 Explain the importance of transport as a public utility

Group discussion on modes of transportation from medieval to date Delve into development and new trends. State the advantages andDisadvantages of each means of transportation

Discuss the importation as a public utility.

Text books Transport for tourism by Stephen page

Travel, Tourism and hospitality Terms by Robert Harris and Joy Howard.

Students to learn operation of Road Coasted as operated by transporters

Lead the students to a Bus station, Show them the types of vehicles and movement schedules

Vehicle for transportation to location

General Objective 2.0: Understand the growth and development of Nigeria’s transport industry.

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2.1 Discuss the structure, functions and contributions of the following to the growth and development of tourism in Nigeria:

i) Nigeria Airspace Management agency ii) Nigerian Railway Corporation

Lecture on general issues. Show road maps of Nigeria to discuss major links

Explain the network of federal, State and feeder roads. Compare, road, rail and air in term of cost and travel time.

Text books of Journals

Students to learn operation of Railway corporation in relation to movement of goods and humans

Show types of wagon to students *See Railway offices and

Discuss with Rail officers about problems and transports of Rail Transportation

vehicles

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iii) Nigeria Aviation Handling company. iv) Transportation services v) Inland water ways departments.

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2.2 Identify all major interstate roads in Nigeria 2.3 Identify the Federal Ministry of Works Code for each of the roads in 2.2 above. 2.4 Identify major roads in each of the states in the federation

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2.5 Identify the rail network in Nigeria 2.6 Identify local and international airports in Nigeria 2.7 Identify various airlines operating in Nigeria 2.8 Identify the problems of air transportation in Nigeria

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2.9 Identify rivers which provide good transportation channels in Nigeria (i.e. navigable water routes) 2.10 Explain barriers to navigation and how it can be over commend. 2.11 Explain the advantages and disadvantages of each of the means of transportation over others.

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General Objective 3.0: Understand the nature of transport and investment

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3.1 Explain transport demand as a derived demand 3.2 Explain the public and private sector interests in transport 3.3 Explain the social and economic Cost involved 3.4 Explain how forces and determined in the various transport sectors 3.5 Explain the various sources of finance for transport investments.

Lecture on Expatiate with the growth of private road transport operation.

Text books Journals

Assess different types of transport available for human transportation in the country

Student to work in group and present findings to rest of the class.

General Objective 4.0: Understand the different types of transport operations and operators.

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Distinguish between public and private operators Identify own account and hire reward operators Explain the concept of common owners Distinguish between charter and non charter operation Distinguish between scheduled and non scheduled services

Lecture and in guidelines to in class discussion

Learn operation of pubic sector transportation, as related to movement of people and goods

Transport anyway officials to elaborate on operation company

vehicle

General Objective 5.0: Understand transport network

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Explain a transport network Discuss the characteristics pf trams[port network 5.3 Explain the pattern of the existing transport network

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General Objective 6.0: Understand the structure and control of transport firms.

10

6.1 Describe the structure of different transport organizations 6.2 Explain the roles of national and international agencies in various operations 6.3 State the duties of the Boards of Directors and Management in transport business 6.4 Describe the operational structure of various transport organizations

Visit to transport companies and organization and report writing

Text books Learn the role of Nigeria Union of Road transport workers (NURTN) in transport development in Nigeria

Discuss with union officials on challenges facing the road transport industry

vehicle

General Objective 7.0: Know the structure of Nigeria Transportation Organization

11

Identify the various structures of transport organization in Nigeria Explain the functions and control of the various organization;’ Explain the ownership pattern of the various transport organizations

A visit to National Mari time Organization

Text books Journals

Assess the sector using practical examples from the locality

Discuss with officials of concerning operation of flee and current challenges faces the industry

Vehicles and Transport

General Objective 8.0: Understand the growth and development of international transport

12

8.1 Explain the growth of the shipping industry in Nigeria 8.2 Describe the growth of air traffic 8.3 Explain the growth of land transport especially road and railway 8.4 Appraise the advantages and disadvantages of each mode of transport in 5.3 above 8.5 Appraise the advantages and disadvantages of various means within each mode 8.6 Identify the various organization that influence international transport

A visit to National Mari time Authority.

Explain with practical examples of road hazards.

Text books Journals

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General Objective 9.0: Understand service offered by transport organization

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9.1 State the type of services offered by transport organization 9.2 Explain the type of magnitude of the services offered 9.3 Explain the problems affecting their services (e.g. lack of funds, time, maintenance, infrastructures, e.t.c.

Lectures

Site examples of maintenance problem associated with road operation of vehicles.

Textbooks Understand the operation of Nigerian airport in relation to movement of Aircraft in safety

*Show student airport equipment

*Discuss with officials of (NAMA) Nigeria airspace management agency on structure operation safety measures, etc

General Objective 10.0: Understand the legal aspect of transportation.

14

10.1 State transport regulation in the country 10.2 Explain the various regulations 10.3 Identify the statutory bodies responsible for the implementation of these regulations 10.4 Explain the methods of implementation of transport regulation and security

Explain new development in road polices - FERMA etc.

General Objective 11.0: Understand transport planning principles and methods

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Define transport planning Explained the relationship between transportation and land use Explain the various methods of data collection (traffic survey) for transport planning Explain the importance of data in 7.3 above

Explain the role of density of traffic and raw materials to transport planning.

Understand the operation of a private airline in the city, and their administrative system

*Arrange with quest between to discuss the challenges and prospects in relation to human development *show students various types of air craft

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Assessment: Give details of assignments to be used: Multiple-choice test covering the key themes of this module 50 % Report produced in pairs on the field visit 50 %


Morrison and Winston (1995) The evolution of the airline industry

Page (2004) Tourism and Transport. issues and agenda for the new millennium, London, Elsevier

Tolley and Turton (1995) Transport Systems Policy And Planning Pender (2001) Travel, trade and transport

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Course: Introduction to Hospitality Management Department/Programme: NATIONAL DIPLOMA Course: INTRODUCTION TO HOSPITALITY MANAGEMENT Course Code: HMT 111 Credit Hours: 4 Year: 1 Semester: 1 Pre-requisite: Theoretical:

Practical: 2 hours/week2 hours /week

General Objectives:

1.1 Know the history of the development of the Hospitality Industry. 1.2 Know the scope of the Hospitality Industry. 1.3 Know the chain groups in the hospitality industry. 1.4 Know the different classification of the hotel industry. 1.5 Know the future trend in the Hospitality Industry.

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Theoretical Content Practical Content Week/s Specific Learning Outcomes Teacher’s activities Resources Specific Learning Outcomes Teacher’s activities Resources

General Objective 1.0: Know the history of the development of the Hospitality Industry.

1

1.1 Discuss the factors that influence the development of hospitality industry from the early times.

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1.2 Outline the effect of travels on the development of the hospitality industry.

1.1 Explain the factors that influence the development of hospitality organisations

1.2 Explain the effects of travels on the development of hospitality industry.

ClassroomBooks Board Marker/ Chalk

1.1 Describe the factors that influence the development of the hospitality industry from the early times

1.2 Describe the effects of travels on the development of the hospitality industry.

Guide students to discuss the factors that influenced the development of hotel industry.Lead discussion on the effect of travels on the development of the hospitality industry.

Charts Journals Brochures

General Objectives: 2.0 Know the scope of the hospitality industry.

6 2.1 Outline the position of the industry in the Nigerian economy

7

2.2 Discuss the industry in the tertiary sector… 2.3 Identity the organisations that make up the industry.

8 2.4 Outline the industrial structure of the industry.

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2.5 Outline the importance of the industry in the economy

2,6 Discuss the industry and inflation.

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2.7 Discuss the Government economic policies as they affect the industry.

Explain the place of the industry in the Nigerian economy. Explain the industry in the tertiary sector Explain the organisations that make up the industry

Explain the industrial structure of the industry.

Explain the importance of the industry in the economy.

Explain the industry and inflation.

Explain the Government economic policies as it affects the industry.

ClassroomBooks Board Market/ Chalk

Describe the position of industry in the Nigerian economy.

Describe the industry in the tertiary sector.

Describe the organisations that make up the industry.

2.1 Group students to discuss the place of the industry in the Nigerian economy. 2.2 Organise visit to the tertiary sector of the industry.

2.3 Guide students to draw the organisational structure of the industry. 2.4 Explain the industrial structure of the industry. 2.5 Explain the importance of the industry in the economy 2.6 Explain the industry and inflation 2.7 Explain the Government economic policies as it affects the industry.

Charts Journal Brochures, etc.

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General Objective 3.0 Know the different classification of the hotel industry.

11 3.1 Group the hotel industry by means of facilities provided.

12 3.2 Discuss the classification of hotels by means of star rating.

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3.3 Discuss the inspection of the hotel

3.4 Classify the hotel according to:

[i] space and environment [ii] Facilities provided [iii] organisation of staff [iv] location.

Explain how to inspect the hotel industry.

Explain how to group the industry means of facilities provided.

Explain how to classify according to:

[i] space and environment [ii] Facilities provided [iii] organisation of staff [iv] location.

ClassroomBook Board Market/ chalk Notebook Duster Hotel.

Describe the inspection of the hotel.

Explain how to group the industry by means of the facilities provided.

Describe how to classify the hotel according to:

[i] space and environment [ii] Facilities provided [iii] organisation of staff [iv] Location.

Describe the classification of hotels by means of start rating.

Group students to visit a hotel for inspection:

[i] space and environment [ii] Facilities provided [iii] organisation of staff [iv] Location.

Guide students to submit written report on hotel classification

Hotels Materials to record inspection result.

General Objective 4.0 Know the chain groups in the hospitality industry.

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4.1 Enumerate the chain groups in the industry. 4.2 State the advantages and disadvantage of large chain.

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4.3 Discuss integration with airline, railway and road transport. 4.4 Discuss the economics of scale and give examples in the industry.

Explain the chain groups in the industry.

Enumerate the advantages and disadvantages of large chain.

Highlight the integration with airline, railway and road transport.

Explain the economics scale and given examples.

Describe the chain groups in the industry.

Identify the advantages and disadvantages of large chain.

Describe the integration with airlines, railways and road transport.

Describe the economic of scales and give examples.

Lead, discussion on the chain groups in the industry.

Guide students to identify the advantages and disadvantage of large chain.

Students to be guided on the integration of airline, railways and road transport.

Discuss the economic scale and give examples.

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General Objectives: 5.0 Know the future trend of the hospitality industry.

15

5.1 Forecast the future trends in the hospitality industry.

Discuss the future trend in the hospitality industry.

Describe the future trend in the hospitality industry.

Group student to discuss the future trends in the hospitality industry.

Group to present and submit written report.

Charts Journals Brochures, etc.

Assessment: Give details of assignments to be used: Group presentation 50 % supported by written report 50%


Baker K. and Huyton, J (2001) Hospitality Management: an Introduction Journals: Hospitality Matters Websites: www.caterer-online.com; www.cha-online.co.uk

http://www.caterer-online.com




http://www.cha-online.co.uk





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Course: Geography of Tourism PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT COURSE: GEOGRAPHY OF TOURISM CODE: LTM 114 CREDIT HOUR 3 Year: 1 Semester: 1 Theoretical:


GOAL: - This course is designed to enable the student acquire basic knowledge of transportation.


1.0 Understand the terms used in leisure recreation and tourism in Geography 2.0 Know the various kinds of maps 3.0 Know the various land form types and bodies of water 4.0 Understand the geographical resources in Nigeria and their conservation 5.0 Know the travel destination in Africa 6.0 Know the travel destinations in the world.

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Theoretical Content Practical Content Week/s Specific Learning outcome Teacher’s activities Resources Specific Learning Outcomes Teacher’s activities Resources

General Objective 1.0 Understand the terms used in leisure, recreation and Tourism in Geography.

1

1.1 Explain the meaning of geography of Tourism 1.2 Define the terms leisure, recreation and Tourism and understanding their inter-relationships 1.3 Distinguish between the different forms of tourism - International and domestic, long and short haul, mistrial, ethic, Business,, environmental tourism etc.

2

1.4 Explain tourist floor 1.5 Explain destination geography - propensity and characteristics of location that influence travel 1.6 Enumerate the factors that determine tourist destination

3 1.7 Identify the characteristics that influence travelers choice of destination

Define and explain the topics geography of tourism

Show the tourist flow with the aid of a diagram

Enumerate the factors that effluence travellers choice in destination

Textbook Diagrams Charts Handout on printed materials

Illustrate tourist flow and the importance of Geography to tourism

List the factors that determines tourist destination and characteristics that influence the travelers choice of destination

Use diagram or chart for the tourist flow, and choice of destination on the black board.

General Objective 2.0: Know the various kinds of Maps

4

2.1 Identify the types of maps such as Flat Maps, Route maps, globes, locator maps, mental maps.

5

2.2 Identify other map, considerations such as; Hemispheres, latitude, longitude, the International Date line, Elapsed flying Time and the Twenty-Four Hours clock

Show and explain each type of map to students

Explain international dateline and give example of the differences in travelling, convert 12 hour time to 24 hours time.

Atlas textbooks globe maps video film and projector slides

Draw these maps, 24 hour clock and explain the time conversion

Draw each of these maps. Textbooks printed handout on 24 hours time etc

Assign students to draw maps and explain

Demonstrate the drawing of each maps practically in the class

Supervise the students in drawing of the maps and 24 hour clock. Give assignment on each

Video films on various maps, projector film/slides, atlas and handout

12 hour clock 24 hour clock printed materials on hand out Atlas

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General Objective 3.0: Know the various land types and bodies of water

6

3.1 State the land form types. 3.2 Explain their origin and differences 3.3 Locate areas various examples can be found.

7 3.4 Identify the seven continents in the world

Explain land form types mountain, bodies of water Show where rivers (i.e) Benue, Niger, etc.) in Lakes, mountains and other features are located on the map.

Video films overhead projector Textbooks and Hand out

Draw each land form, Draw vital features in each continent.

Supervise the students in drawing these features. Give assignment Field trip to different land forms.

Atlas Textbooks Video Films magazine.

General Objective 4.0: Understand the geographical resources in Nigeria and their conservation

8

4.1 Identify tourist resources and their location in Nigeria (i.e Argugu Fishing festivals, Wase Rock, Waterfalls, rivers, Mountains, Valleys, National Packs etc)

9

4.2 Explain the full meaning of conservation, and its implication in tourism resources development

4.3 Explain the conflict between nature conservation and development

10

4.4 State the consequences of pollution from our population, technological growth on conservation practices and policies

4.5 Explain the continuous improvement on conservation practices and policies.

Explain and locate these resources on the map of Nigeria

Highlight on the importance of nature conservation in tourism

Highlight on pollution and over population and industrial growth.

Vedio, Films on these tourist destination Textbooks Handout on printed materials

Draw and locate the tourist resources on the map of Nigeria. Illustrate the types of attractions (natural or man-made)

Estimate conservation population and Industrial growth

Field trips to the tourist destination. A comprehensive report to be given by each student on the places visited

Video Films- destination itself, projector films/slides, Maps.

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General Objective 5.0: Know the travel destinations in Africa

11

5.1 Identify the travel destinations in North African Countries.

5.2 List the travel destinations in West African Countries

5.3 Identify the travel destinations in Central African Countries

12 5.4 Enumerate the travel destination in Southern African Countries

13 5.5 Discuss the travel destinations in East African Countries

Explain and located on the map the tourist attraction in all the regions of African Countries

Discuss the tourist potential in regions.

Textbooks, Maps, Charts Diagram Video films, projector slides

Locate the tourist potentials in the African Countries such as:

- major river - mountains - coastal areas - Artificial tourist attractions - National Parks - Lakes - Valleys - Deserts etc Major rivers

Supervise the students in carrying out the task or practical works

Give practical assignments of some geographical features.

Personal and board cards drawing materials maps.

General Objective 6.0 Know the travel destination in the world

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Specific Learning Objective 6.1 Identify the travel destination in North America 6.2 Identify the travel destinations in Latin America and the Caribbean Islands

15

6.3 List and discuss the destination in Europe 6.4 List and discuss the travel destinations in Asia and the pacific.

List and locate on the map the major tourist attractions in all the region of the world. Discuss the tourist potentials these regions

Textbooks Map, Charts, Diagrams Video films, Projector sliders etc

Draw and locate the tourist potentials in the world e.g.

- Oceans - Lakes - Rivers - Mountains - Cruising areas - Metropolitan cities - Waterfalls - Major events etc

Supervise the students in carrying out the practicals work Give practical assignment on some geographical features.

Personal card board and drawing materials maps

25

Assessment: Give details of assignments to be used: Individual Essay (2,000 words) 50% on a topic chosen by the student based on a proposed list of topic given by the tutor Exam 50% based on 5 key questions, students to respond to 3 out of 5 questions with a short essay (200 words).


Burton (2004) Travel Geography, London Logman Taylor M. (2004) World Travel Atlas, Highbury Columbus Press London Hall C.M. (2002) The geography of Tourism and Recreation, London routledge. Hudman and Jackson (2003) Geography of Travel and Tourism, London Albany

26

Course: Tourism Marketing PROGRAMME: ND LEISURE AND TOURISM MANAGEMENT Course: TOURISM MARKETING Code: LTM 115 Credit Hours: 3 Semester: 1 Year 1 Pre-requisite: Theoretical:

Practical: 1 hours/week - 33 % 2 hours/week - 67 %

GOAL: The purpose of this course is to enable students to understand and apply the basic principles of marketing to business situations and to identify and examine key aspects of the marketing mix.

General Objectives:

On completion of this course, the student should:

1. Understand the basic concepts of marketing in a modern business organisation 2. Understand the marketing environment 3. Know the organisational structures that promote marketing activities 4. Understand the role of marketing in society 5. Appreciate the importance of product in marketing. 6. Know the methods and types of pricing 7. Understand the promotional activities in marketing and their importance. 8. Know the different types of channels of distribution and physical distribution

27


Week/s Specific Learning Outcomes Basic and Major tourism Terminologies

Teacher’s activities Resources Specific Learning Outcomes


General Objective 1.0 Understand the basic concepts of marketing in a modern tourism business organisation

1

1.1 Explain the evolution of marketing1.2 Explain marketing concept, its role and importance and link this to the tourism sector

2

1.3 Explain the marketing mix and its application to leisure and tourism. 1.4 Explain the marketing information system:

a) Marketing intelligence b) Market and marketing research c) Internal reporting system d) Analytical marketing system.

• Lecture on discuss the evolution of marketing and its concepts. • Explain how the economy affect the marketing process and vice-versa. • Explain the marketing mix. • relate general marketing principles to tourism • Explain the marketing information system

Explain the marketing mix.

Explain the marketing information system:

a) Marketing intelligence b) Market and marketing research c) Internal reporting system d) Analytical marketing system

Question and answers regarding Price. Promotion Place and product on various business and introduction to the tourism context.

Internet and Relevant Websites

General Objective 2.0: Understand the tourism marketing environment

3

2.1 Explain the uncontrollable variables of marketing (Economic, political/legal, sonar/cultural, technological, physical, demographic.

4

2.2 Relate controllable to uncontrollable factors

• lecture with the use of relevant leisure and tourism examples • controllable variables of marketing.

Distinguish between controllable and uncontrollable environment

Explain the role of marketing in a business organization Identify key marketing objectives and strategy. Apply PEST analysis to business situations

Use case study to analyse the marketing information system

Guide students to apply the PEST analysis to business situations. Political, Economic, Social and Technology aspects of marketing

. Internet and Relevant Websites

Nigerian case studies

28





General Objective 3.0: : Know the organisational structures that undertake marketing activities

5

3.1 Explain the role of marketing in an organisation. 3.2 Identify the various types of marketing organisational structures.

6

3.3 Explain the role and importance of marketing organisation in achieving marketing objectives

* Examine the role, type and importance of marketing organisation

Textbooks Journals

Explain the role of marketing in a business organization Identify key marketing objectives and strategy. Apply PEST analysis to business situation

Guide students to apply the PEST analysis to business situations political,Economic, Social and Technology and strategy. Apply PEST analysis to business situation.

Internet and Relevant websites Nigerian case study

General Objective 4.0: Appreciate the importance of the various ingredients (4ps) of the marketing mix product price. Promotion and place.

7 4.1 Explain product concepts. 4.2 Explain packaging and branding strategies

8

4.3 Describe stages in new product development 4.4 Introduction to Niche Marketing as a basis to the concept of Niche tourism. 4.5 Explain product life cycle.

lecture on product concepts, packaging, new product development and product life cycle

Textbooks Journals

Explain product concepts Explain packaging and branding strategies

Describe stages in new product development

Guide student on a role play exercise to package, brand and sell one of the three listed products - a small B&B, a family run restaurant and a small zoo. Oral presentation

Internet and relevant websites

OHTs and colours

General Objective 5.0: Understand the role of marketing in society

9 5.1 Relate marketing to social groups5.2 Explain the social responsibility of marketing

10

5.3 Explain consumers in Nigeria Market 5.4 Explain marketing ethics

Discuss marketing ethics, and consumes. Use of Tourism examples

Textbooks Journals

Explain the social responsibility of marketing

Explain consumers in Nigerian Market.Explain marketing ethics

Guide students to conduct a survey about controversial advertisement and products. Examine ethics and legal controls


29





General Objective 6.0: Know types and methods of pricing in tourism

11 6.1 Explain pricing 6.2 Explain pricing objectives in tourism

12

6.3 Identify factors influencing pricing in tourism 6.4 Explain types and methods of pricing

Discuss pricing its objectives, types and methods

Textbooks Journals

Explain pricing objectives

Identify factors influencing pricing Explain types and methods of pricing

Questions and answers Luxury products - 5* hotels and related services, spas, boutique hotels, safaris camp, etc. demand and supply issues


Brochures

General Objectives: 7.0 Understand promotional activities in marketing of leisure and tourism

13

7.1 Explain various elements of promotional mix 7.2 Explain advertising in tourism 7.3 Explain personal selling in tourism

*Discuss promotional activities, Advance Personal selling

Textbooks Journals

Explain various elements of promotional mix Explain advertising

Guide students in referring to previous products - see above - How should the products be promoted? Identify the promotional mix? What price to charge? Report and oral.


General Objectives: 7.0 General Objective: 8.0 Understand leisure and tourism Channels of distribution

14 8.1 Explain channels of distribution 8.2 Explain the importance

15

8.3 Identify criteria for selection, distribute channels in leisure and tourism

* Discuss channels of and physical distribution

Textbooks Journal

Explain channels of distribution Explain its importance Identify criteria for selections, distribute channels

Guide students on the above report Students to include appropriate channels of communication


Assessment: Group (max 4 students) presentation (50%) followed by a Group Report (50%) The overall assessment is to be based on the role playing exercise undertaken during the course. One of the three products to be packaged, branded

and sold- a small B&B, a family run restaurant or a small zoo.

Reading List:

Holloway & Robinson (1996) Marketing for Tourism, Harlow: Longman Middleton & Clarke (2002) Marketing in Travel and Tourism, London: Butterworth Heineman

30

Course: Computer Application I PROGRAMME: DIPLOMA IN LEISURE AND TOURISM MANAGEMENT COURSE: Computer Application 1 CODE: LMT 116 Credit Hours: 4 Year: 1 Semester 1 Pre-requisite Theoretical:

Practical: 1 hrs/wk 3 hour/week

GOAL: The intent of the course is to understand the fundamental principles of computers and how to use Microsoft windows programs

GENERAL OBJECTIVES

On completion of this course, the student should be able to:

1. Understand the fundamental principles of computers 2. Understand windows ‘desktop’ programs 3. Understand how to use word processing software and handle files and folders 4. Understand how to format text and general layout 5. Understand how to insert files, symbols and tables in documents 6. Understand how to use of presentation software programs

31

Theoretical Contents Practical Contents Week Specific Learning Outcomes Teacher’s activities Resources Learning Outcomes Teacher’s activities Resources

General Objective 1: Understand the fundamental principles of computers

1 1.1 Understand the concept of computers and its advantages

2 1.2 Outline the fundamental principles of computers including hardware and Software.

Explain the concepts of computing and the components of computer

Course book Data ShowWhite board

Identify the parts of computer hardware such as a motherboard, processor, RAM, ROM

Demonstrate by working with students to show main parts of computer such as sample motherboard.

Computer parts such as input devices, processes and output devices

General Objective 2: Understand windows ‘desktop’ programs

3

2.1 Understand ‘desktop’ components such as concept of the icons, taskbar, display properties. 2.2 Understand how to use windows explorer program.

4

2.3 Understand how to use the different control panel programs; 2.4 Display, Add New Hardware, Add\Remove program, Mouse, Date\Time, Internet Option.

Explain the windows environment and the concept of desktop


Illustrate and Explain practically the windows desktop, windows explorer and windows control panel.

Provide real world examples to illustrate how to use: windows desktop, windows explorer and windows control panel.

Computer lap MS-Windows program Ms-Word Printer.

General Objective 3.0 Understand how to use word processing software and handle files and folders

5

3.1 Define the concept of word processing 3.2 Define the MS Word program. 3.3 Understand how to create Folders and files.

6

3.4 Understand how to write documents use File commands including New, Save, Save as, Open, Close and Exit.

Discuss and explain the function of file, folder and how to create new documents.


Illustrate and Explain practically how to:

- Create new document - Use File commands.

Provide real world examples to illustrate how to use: Create new document - Use File commands

Computer lap MS Windows program Ms-Word Printer.

General Objective 4: 0 Understand how to format text and general layout

7

4.1 Understand how to edit a document through use of Editing commands including Copy, Cut, Past, Select All, Find and Replacement.

8 4.2 Understand how to display documents in deferent ways by the use of Display command.

Explain and demonstrate how to edit and display a document.


- Introduce example to illustrate how to: edit documents by use of Edit command.

Provide real world examples to illustrate how to use Edit commands.


32

Theoretical Contents Practical Contents Week Specific Learning Outcomes Teacher’s activities Resources Learning Outcomes Teacher’s activities Resources General Objective 5.0 Understand how to insert files, symbols and tables in documents

9

5.1 Understand how to enhance a documents layout by use of the format commands including font, paragraph, numbering, and border.

Explain and demonstrate how to write enhance document layout.


Illustrate and explain practically methods to write enhanced document through some examples.

Provide real world examples to illustrate how to use enhanced document through some examples


10 5.2 Understand how to insert e symbols and pictures in a document.

11 5.3 Use Tools to improve ‘body text’ by for example spell checker and thesaurus

Explain and demonstrate how to write enhance document layout.


Illustrate and explain practically methods to write enhanced document through some examples.

Provide real world examples to illustrate how to use enhanced document through some examples


12

5.4 Understand how to create and handle tables in a document and use the flowing commands including insert, remove, select, and table properties.

Explain and demonstrate how to handle tables.


Illustrate and explain practically table handling through examples.

Provide real world examples to illustrate how to handle tables


General Objective 6.0 Understand how to use of presentation software programs

13

6.1 Understand the use of presentation software programs including PowerPoint. 6.2 Explain the Main menu of Power Point

14

6.3 Create new presentation, save and open a file. 6.4 Understand how to insert and control slide.

15

6.1 Understand how to add effective animations to slides. 6.2 Understand how to deliver presentation with Power point.

Explain and demonstrate the use of Powerpoint and presentation.


Illustrate and explain practically the use of Power point through real world examples.

Provide real world examples to illustrate how to use the PowerPoint program.

Computer lab Windows program, PowerPoint program

33

Type of Assessment Purpose and Nature of the Assessment Weighting (%)Examination Final examination- (written) to assess Knowledge and understanding by of way short answer questions. 30 Test/ Short papers At least one progress test for feedback. 20 Practical/ Coursework Practical exam to assess student ability to use MS-windows, Ms-WORD and Power Point program. 50 100

34

Course: Airline and Travel Agency Operations Department/Programme: LEISURE AND TOURISM MANAGEMENT Course: AIRLINE AND TRAVEL AGENCY OPERATIONS Course Code: LTM 121 Credit Hours: 5 HRS/WEEK Year: 1 Semester: 2 Pre-requisite: Theoretical:

Practical: 2 hours/week 3 hours /week

General Objectives: On completion of this course the student should be able to: -

1. Understand ownership organization and management structure of Airlines. 2. Understand the responsibilities of statutory bodies involved in airline and travel agencies. 3. Understand the various books being used by various airline and travel agencies. I.e. Official Airline Guide. 4. Understand the importance and use of tour guides and brochures. 5. Know the statutory bodies regulating Airline and travel agencies in Nigeria. 6. Know the various International travel requirements 7. Know the statutory bodies regulating Airline and travel agencies in Nigeria. 8. Understand the principles of Itinerary planning and know how to locate cities on world maps.

35


Week/s Specific Learning Outcomes



General Objective 1.0: Understand the types and functions of airlines and travel agencies.

1

1.1 Define Airline 1.2 Identify the functions of airlines 1.3 State various types of airlines 1.4 Define travel agency 1.5 Identify functions of travel agencies 1.6 State the various types of travel agencies.

Brainstorm with the students to know the level of their awareness.

Textbooks IATA Handbook on Airline and travel Agencies.

Understand equipment used in International Airlines.

General Objective 2.0: Understand ownership, organization and management, structure of Airlines

2

2.1 Identify the ownership of various airlines and travel agencies 2.2 Explain the organization of the various airlines and travel agencies 2.3 Explain the management system 2.4 Explain the organizational structure of the various management systems 2.5 Identify the prospects and problem of the various organizational and management structures

Use charts to show the organization structure of various Airlines.

Textbooks Journals

Know stationeries and documents used in International airline. Understand the Administrative structure in an airline Company.

Students to be en-lightened on staff and organisation structure in International airline office.

OHTs

General Objective 3.0: Understand the responsibilities of statutory bodies involved in airline and travel agencies.

3

3.1 Identify the statutory body which regulate airline and travel agency operations 3.2 Explain the duties of each body and how such duties are carried out.

Invite guest lecturers among local IATA members.

Textbooks Journals

Know equipment and operational system in IATA - licensed Travel Agency.

Show students equipment and documents used by IATA travel agents.

36





4

3.3 Explain the organization and operations of IATA, UFTAA, e.t.c. 3.4 Explain the problems being encountered by; these organizations in their operations.

General Objective 4.0: Understand the responsibilities of statutory bodies involved in airline and travel agencies.

5-6

4.1 Identify the books and documents used by airlines and travel agencies i.e. (OAG) 4.2 Explain the nature of information contained in the books and documents 4.3 Complete specimen documents 4.4 Use the books and documents in 4.1 above

Procure prototype copies of documents used by travel agencies

Textbooks Journals Computer softwares. Official Airline Guide.(OAG)

Explain the functions of equipment above.

General Objective 5.0: Understand the importance and use of tour guides and brochures.

7 5.1 Define tour guide and brochures 5.2 Identify tour brochures.

8

5.3 Explain the use; of tour guider and brochures 5.4 Explain the importance of tour guides and brochures

Organize an excursion to a local tourist attraction.

Textbooks Journals

Students to know the special nature of tourist sites, which makes them useful as tourism asset.

Explain to students special attributes and local attraction visited.

General Objective 6.0: Know the various international travel requirements.

9

6.1 List various travel documents 6.2 Explain the various custom regulations 6.3 Explain the entry, transit and cost regulation of Nigeria

Take the students through custom duty, Immigration and International documentation procedures.

textbooks To know relevant documents necessary for international travels.

Visit to International airport, and Explain to students the operation of customs posts, Immigration offices etc stationed them with assistance of officers in those departments.

transportation to chosen airport.

37





General Objective 7.0: Know the statutory bodies regulating airline and travel agencies in Nigeria.

10

7.1 Identify the various regulatory bodies, NCAA, NTDC, NANTA, e.t.c. 7.2 Explain the duties and functions of each body 7.3 Explain the problem facing the bodies 7.4 Security post September 11.

Arrange home assignments and term papers on these before class discussions.

Textbooks To learn custom regulations in relation to movement of people and goods across international banks.

internet

General Objective 8.0: Know how to locate cities in the world.

11

8.1 List IATA geographical areas and their contents 8.2 Locate important cities in the world in each geographical areas and their 3-IATA City/Airport codes.

12

8.3 Calculate the currencies equivalence and the different currency nomenclature e.g. Nigeria, Nairobi, Italy’s Lira

Textbooks Journals

Identify major word cities on world maps. Calculate major word.

Lecturer to display word map showing major cities.

maps

General Objective 9.0: Understand the principles of itinerary planning.

13

9.1 Define itinerary planning 9.2 Explain the basic principles of itinerary planning 9.3 Explain the importance and problems associated with itinerary planning.

14

9.4 Explain Embarking, Transit and Destination of individual passenger’s itinerary plus direct flight. 9.5 Explain the uses of the

Lectures Textbooks Currencies as applicable in travel agency operation.

Calculate currency exchanges using approved exchange rates.

calculators, internet.

38





sales record; card 9.6 Explain the contents of SRC

General Objective 10: Know the various bodies involved in airline and travel agencies operator in Nigeria.

15

10.1 Identify the various airline umbrella organizations in Nigeria BAR, AON etc 10.2 Explain their functions 10.3 Identify the umbrella body for travel agents and tour operators NANTA, FTAN, NATOP 10.4 Explain their functions 10.5 Explain the effect; values or otherwise of these bodies

Lectures Textbooks Maps

Understand Structure and administrative framework for National Tourism.

Display organisation structural chart of Tourism administration in Nigeria, showing the various bodies and how they are interrelated.

Assessment: Give details of assignments to be used: Coursework/ Assignments 50 %; group presentation and 50% individual report;


Syratt &Archer (2003) Manual of Travel Agency practice, Oxford; Butterworth-Heinemann

39

Course: Technical English I PROGRAMME: ND Office Technology and Management Course: Technical English I Code: GNS = OTM 101-102 Credit Hours: 4 hours Semester: 1 Pre-requisite O/L Credit in English Theoretical:

Practical: 2 hours/week - 50% 2 hours/week - 50%

Course main Aim/Goal: This course is designed to enable the student acquire the necessary language and communication skills which will enable him/her to use the English Language in a business environment and to know the techniques of correspondence.

General Objectives:

1.0 Develop appropriate study skills in English Language. 2.0 Know the nature of language and the basic rules of grammar. 3.0 Appreciate literary works in English. 4.0 Understand the concept of communication. 5.0 Know how to make oral and written presentations. 6.0 Know the rules of comprehension and interpretation.

40


Week Specific Learning Outcomes

Teacher’s Activities Resources Specific Learning Outcomes

Teacher’s Activities Resources

General Objective 1.0: Develop appropriate study skills using English Language. 1.1 Understand the principles of good note taking and making techniques in English.

Explain the necessity for acquiring good note-making/making techniques in English.

- Flip charts-Felt pen-Textbooks-Workbooks-Close-circuit TV

Demonstrate good note-taking skill in English.

Provide assignments on note taking.

- Flip charts - Felt pen - Textbooks - Workbooks

1.2 Understand method of note taking/making English.

Show methods of note-taking/making in English.

Model notes List methods of note-taking/making in English.

Provide sources of information on note-taking/making.

-Library - Internet

1.3 Identify sources of library information.

Expose students to sources of library information in English.

Library Dictionary, reference books, etc

Classify sources of library information.

Refer students to sources of library information.

Sections of Library - Internet

1.4 Identify information in the sources listed in 1.3.

Discuss with students how to locate the sources listed in 1.3.

As in 1.3 Locate information in the coerces listed in 1.3.

Guide students in locating the sources listed in 1.3.

As in 1.3

1-2

1.5 Identify good reading habits in English.

Discuss the principles of good reading habits.

Class handouts - Apply good reading habits

Set tasks and supervise activities

- Newspapers - Textbooks - Magazine - Selected Novels

General Objective 2.0: Know the nature of language and the basic rules of grammar. 2.1 List the characteristics of language.

Explain the concept of language Textbooks

Textbooks

2.2 Appreciate the four language skills - speaking listening, writing, & reading.

Discuss the four language skills. Handouts Role playing in the four language skills.

Supervise the students’ activities.

Audio tapes Radio Video recorder Cd-rom

2.3 Understand the functions of language.

Explain the functions of language. As in 2.2 above. Discuss the functions in groups.

As in 2.2 above. As in 2.2 above.

2.4 List the uses of English Language in Nigeria.

Explain the uses of English Language in Nigeria eg as the language of Research, government, business, etc.

Resource persons from government, business, research, etc

Role playing as researchers, government officials, business, etc.

Evaluate students’ activities.

3-6

2.5 Understand grammar and parts of speech.

Explain grammar and parts of speech.

Handouts

41





2.6 Understand the use of part of speech in sentences.

Analyse the use of parts of speech in sentences.

Demonstration tapes. Work on the assigned exercises.

Provide exercise as parts of speech.

Textbooks Workbooks and related materials.

2.7 Identify common errors in the use of parts of speech.

Explain what constitute errors in the use of parts of speech.

Class handouts

Examples

Correct common errors in the use of parts of speech.

Provide passages containing common errors in parts of speech.

Passages, Extracts Speech’s

2.8 Understand correct synthetic arrangement and punctuation marks.

Demonstrate to students correct synthetics arrangement and punctuation marks.

Handouts

Examples

Construct sentences with correct syntactic arrangement and punctuation.

Set activities and provide feedback

As in 2.7 above.

2.9 Appreciate idioms, figures of speech, and offices.

Explain idioms, figures of speech and affixes.

As in 2.7 above. Construct sentences to illustrate idioms, figures of speech and affixes.

Set activities and provide feedback

As in 2.7 above.

General Objective 3.0 Appreciate literacy works in English. Understand the meaning and stages of development of literature.

Define and trace the development of literature.

Literary materials.

Handouts

Classify the literary game. Different between the literacy genres. Classical and modern literary works.

Analyse the characteristics of different literacy genres.

Supervise the students activity.

Class handouts

Selected literary examples

7-8

Appreciate the terminology and functions of literature.

Explain the terminology and functions of literature such prose and fiction in terms of eg plot, setting, characterisation, etc.

As in 5.2 above Differentiate among the following - fiction, prose, plot, setting characterisation etc.

Evaluate students activity.

Role playing of the characters.

General Objective 4.0: Understand the concept of communication. Define and outline the process of communication.

Define and analyse the process of communication.

Textbooks, Charts, etc.

9

List the purpose of communication.

Analyse the purposes of communication

As in 4.1 above.

42





Differentiate between communication and language.

Explain the relationship between communication and language.

As in 4.1 above. Identify barriers to effective communication at various levels.

Evaluate students work.

Handouts

Appreciate the impact of interference on communication at various levels.

Explain the impact of interference on communication at various levels eg phonological, syntactic, etc.

Telephone receivers, Radio Television, etc.

Group discussion Module the students discussion.

Role plays

10 Appreciate code mixing, code switching, and dissonance in communication.

Explain code mixing code switching and dissonance in communication.

Class handouts

Graphic examples

General Objective 5.0: Know to make oral and written presentations. 5.1 List the organs and functions of speech.

Label and describe the functions of the organs of speech.

Class handouts a. Label organs of speech.b. Classify functions of organs of speech.

Guide the students. Handouts

Oral and written speeches.

5.2 List the phonemes of English.

Explain the phonemes of English. Handouts Produce correctly each of the phonemes enumerated by the teacher.

Guide the students.

5.3 Appreciate the different sound contrast as demonstrated by the teacher.

Distinguish between the different sound contrasts in the consonantal and vowel systems of English Language through correct pronunciation.

Sound tracts eg video, audio, etc

Pronounce the different sound contrasts in English Language.


5.4 Note the principles of effective speaking.

Explain principles of effective speaking viz, correct use of stress, rhythm, and intonation pattern.

Handouts Give short speeches eg welcome address, stories, vote of thanks, etc.

Illustrate techniques of effective speaking.

14-15

5.5 List the various types of correspondence.

Explain and illustrate the various types of correspondence, eg letter, memo, notices, etc.

Models of formal and informal letters, memo, notices, etc.

Write formal and informal letters, memos and notices.

Evaluate students’ work.

General Objective 6.0: Know the rules of comprehension and interpretation.

6.1 Recognise the idea in a given passage as distinct from details.

Explain the concept of main idea and differentiate it from details.

Selected passages from relevant texts.

a. Identify main idea in a given passage. b. Distinguish between main idea and details.

Group work. Guide students in their work.

Selected passages

handouts

43





6.2 Note the use of main idea in anticipating details.

Explain the use of main idea in anticipating specific details.

As in 6.1 above. Predict specific details from main idea.


6.3 Appreciate the use of context dues in comprehension.

Explain how to use contest dues such as definitions, restatements, and examples to aid comprehension.

As in 6.2 above Draw conclusions from available information.

Guide and evaluate students work.

ASSESSMENT CRITERIA

Coursework 30%

Course test%

Practical 30%

Other (Examination/project/portfolio)60%

44

Course: Citizenship Education PROGRAMME: NATIONAL DIPLOMA IN QUANTITY SURVEYING Course: CITIZENSHIP EDUCATION Course Code: GNS 111 Contact Hours 2 HRS/WEEK Course Specification: Theoretical Content

45

Theoretical Content Week Specific Learning Outcome: Teachers Activities Resources General Objective 1.0: Understand the Constitution of Nigeria

1-4

1.1 Explain the term constitution 1.2 Distinguish the different types of constitution 1.3 Highlight some provisions of an International Constitution 1.4 Explain the effectiveness of International Constitution 1.5 Explain the supremacy of the Nigerian Constitution to other laws with emphasis on the 1989 constitution 1.6 Evaluate the main parts of the Nigeria Constitution 1.7 Draft a constitution for an association 1.8 Trace the historical development of the Nigerian Constitution 1.9 Discuss the merits and demerits of each of the Nigerian constitutions1.10 Explain the concept of “rule of law”

Ask the students:

• what their understand by the term constitution and to distinguish the different rules of constitution known • to explain the effectiveness of International Constitution • to explain Nigerian Constitution to other laws. • To identify the main parts of the Nigerian Constitution.

Assess to the students by given the assignment to draft a constitution for an association

Chalkboard, duster

General Objective: 2.0 Understand the federal system of government in Nigeria

5-7

2.1 Describe a federation 2.2 Distinguish a federation from a confederation 2.3 Outline the basis for the federal system in Nigeria 2.4 Examine the evolution, structure and functions of the federal system in Nigeria. 2.5 Analyse the relationships among the three tiers of government in Nigeria 2.6 Evaluate the revenue allocation formula in operation in Nigeria 2.7 Compare and contrast other federation with Nigeria11

Ask the students:

• to describe a federation and to differentiate between a federation and a confederation • to define the functions of the federal system in Nigeria and the relationship among the three tiers of government • to evaluate the revenue allocation formula operation in Nigeria

• Chalk, blackboard, duster

General Objective: 3.0 Know the constitutional rights and obligations of Nigerian citizens

8-9

3.1 Examine the significance of rights and obligations in Nigeria 3.2 Assess government’s protection of fundamental rights as contained in the Nigerian constitution 3.3 Evaluate the responsibilities and duties of Nigerian citizenships and the benefits for performing them 3.4 Assess the responsibilities and duties of constituted authority to the people 3.5 Evaluate the responsibilities and duties of government to the People

• Ask the students to identify the responsibilities and duties of Nigerian citizenship


46

Theoretical Content Week Specific Learning Outcome: Teachers Activities Resources General Objective: 3.0 Understand Citizenships

10-12

4.1 Discuss the significance of citizenship 4.2 Analyse the principles and benefits of citizenship 4.3 Explain the difference in the modes of acquiring citizenship 4.4 Evaluate the merits and demerits of each type of citizenship 4.5 Analyse the basis for the acquisition and withdrawal of Nigerian citizenship 4.5 Examine the benefits derivable from Nigeria citizenship

Ask the students:

• to discuss and analyse the principles and benefits of citizenship • to analyse the basis for the acquisition and withdrawal of Nigerian citizenship


General Objective: 5.0 Fundamental objectives and directive principles of state policy in Nigeria

5.1 State the fundamental obligations of government as provided in the constitution 5.2 Explain the general provisions of the fundamental objectives and directive principles of state policy 5.3 Explain the political, economic, social and education policies of Nigeria 5.4 Explain the directive principles and policy of the Nigerian government on culture, the mass media, national ethics and duties of the citizen 5.5 Assess the conformity observance and application of the fundamental objectives and directive principles of state policy by governments and people of Nigeria. 5.6 Recommend improvements on the provision conformity, observance and application of the fundamental objectives and directive principles of state policy

• Ask the students to explain the directive principles and policy of the Nigerian • Government on cultures, the mass media, national ethnics and duties of the citizen


47

Course: French Language I Department/Programme: HOSPITALITY MANAGEMENT (NATIONAL DIPLOMA) Course: FRENCH LANGUAGE I Course Code: HMT 112 Credit Hours: 4 Year: 1 Semester: 1 Pre-requisite: N/A Theoretical:


Course Aim/Goal: This course is designed to enable the student to acquire basic language skills to communicate with French-speaking clients.

General Objectives: On completion of this course, the student should be able to:

1.0 Situate oneself in the social and spatial contexts. 2.0 Understand and use basic French vocabulary 3.0 Make simple sentences using the present tense. 4.0 Understand and use simple French expressions.

48

Theoretical Practical

Week Specific learning outcomes

Teacher’s activities Resources Specific learning outcomes Teacher’s activities Resources

General Objective 1: Situate oneself in the social and spatial contexts.

1

1.1 Understand conventions for:

1.1.1 greeting people 1.1.2 responding to greetings 1.1.3 introducing self 1.1.4 presenting a third party 1.1.5 thanking 1.1.6 farewelling

1.2 Understand correct usage of titles

Greet in French.

Pronounce slowly basic words in French for students to imitate.

Explain basic conventions such as shaking hands, kissing, and when they are used.

Explain titles (Monsieur, Madame, Mademoiselle)

Chalkboard.

Language laboratory.

Textbooks.

1.1 Use conventions for:

1.1.1 greeting people 1.1.2 responding to greetings1.1.3 introducing self 1.1.4 presenting a third party1.1.5 thanking 1.1.6 farewelling

1.2 Address people with their correct titles

Guide students to listen to greetings in French in the language laboratory.

Show films.

Guide students in role-playing greetings between people in different relationships.


2

1.3 Distinguish sounds 1.4 Know written alphabet 1.5 Understand personal pronouns

Pronounce simple words slowly for students to imitate sounds. Write words down. Explain sounds of different letters, e.g. accents (e-é-è-ç-a-à) and combinations (ai-on-en-ou…).

Explain personal pronouns (je/tu…; moi/toi…)

Explain difference between ‘tu’ and ‘vous’.

Chalkboard.


Textbooks.

1.3 Make sounds.

1.4 Write down sounds.

1.5 Understand personal pronouns

Guide students to listening to sounds and repeating them in the language laboratory.

Guide students to practise reading simple passages out loud.

Guide students to becoming familiar with using different personal pronouns through simple exercises.


3

1.6 Identify objects in the classroom and immediate surroundings

1.7 Understand definite and indefinite articles.

Pronounce words and ask students to write them.

Explain gender in French. Explain plural in French. Explain uses of articles (un/une/des; le/la/les).

Chalkboard.

Textbooks.

1.6 Understand and name objects in the classroom and immediate surroundings.

1.7 Use definite and indefinite articles.

Guide students to integrating words and articles in simple sentences.


49




4

1.8 Identify and conjugate the verb ‘être’.

1.9 Understand the expressions “Je viens de/ J’habite à”)

1.10. Know words for different nationalities

1.11 Identify countries where French is spoken

Conjugate the verb ‘être’ in simple sentences.

Make sentences using the expressions “Je viens de/J’habite à”

Pronounce and write down words for different nationalities.

Guide students in identifying countries where French is the or one of the languages commonly used.

Flipchart Chalkboard. Textbooks. World map.

1.8 Make simple sentences using the verb ‘être’.

1.9 Use the expressions “Je viens de/ J’habite à”)

1.10 Understand and use words for different nationalities.

1.11 Be familiar with countries where French is spoken.

Guide students in making their own sentences using the verb ‘être’.

If available, show films of French-speaking people from different countries.

Guide students in role-playing simple conversations (e.g. with French-speaking clients from different countries at a hotel).


Films.

General Objective 2: Understand and use basic French vocabulary

5

2.1 Count to 100.

2.2 Understand a telephone number

2.3 Identify different currencies used in French-speaking countries.

Explain numbers in French.

5.2 Explain how telephone numbers are given

Explain different currencies used in French-speaking countries (Euro, Swiss francs, dirham, CFA francs …)

Chalkboard. Textbooks.

Chalkboard Textbooks.

2.1 Count to 100.

2.2 Take down a telephone number 2.3 Be familiar with different currencies used in French-speaking countries.

Guide students in listening to numbers and writing them down in figures and letters.

Guide students in taking down telephone numbers Guide students in becoming familiar with different currencies.


6

2.4 Identify and conjugate the verb ‘avoir’.

2.5 Identify possessive adjectives.

2.6 Identify members of a family in French.

Conjugate the verb ‘avoir’ in simple sentences.

Explain the different possessive adjectives (mon/ma, ton/ta…)and their usage.

Pronounce and write down the names of different family members in French.

Flip chart. Chalkboard. Textbooks.

2.4 Make simple sentences using the verb ‘avoir’.

2.5 Use possessive adjectives.

2.6 Make sentences referring to members of a family in French, using possessive adjectives.

Guide students in making their own sentences using the verb ‘avoir’.

Guide students in making their own sentences using possessive adjectives.

Guide students in describing family members.


50




7

2.7 Tell the time.

2.8. Understand the temporal preposition ‘à’

2.9 Identify days of the week.

Explain how to tell the time in French. Explain the 24-hour clock.

Show uses of the temporal position ‘à’

Explain the days of the week in French.

Explain the general working week in France.


2.7 Ask, take down and tell the time.

2.8 Make simple sentences referring to the time.

2.9 Understand and use days of the week in simple sentences.

Guide students in reading the clock and a calendar.

Guide students in noting their activities at different times of the day.

Guide students in taking down hotel or restaurant reservations.

Clock. Language laboratory.

General Objective 3: Make simple sentences using the present tense.

8

3.1 Identify the groups of verbs.

3.2 Use regular verbs ending in ‘ER’.

3.3 Explain the different languages students speak.

Explain how to differentiate the root from the ending of a verb.

Conjugate ‘ER’ verbs in simple sentences.

Use the verb ‘parler’ to introduce the words for different languages spoken around the world.

Flipchart. Chalkboard. Textbooks.

3.1 Understand how to identify different groups of verbs.

3.2 Make simple sentences using verbs ending in ‘ER’.

3.3 Use words for different languages.

Guide students in identifying ‘ER’-ending verbs.

Guide students in making their own simple sentences with ‘ER’-ending verbs.

Guide students in describing themselves and the languages they speak.


9

3.4 Understand sentences in the negative.

3.5 Speak about likes and dislikes.

3.6 Ask a question.

Explain the use of ‘ne/pas’.

Introduce simple vocabulary related to leisure activities.

Explain the use of ‘est-ce que’.


3.4 Make simple sentences in the negative.

3.5 State likes and dislikes in French.

3.6 Ask simple questions.

Guide students in making sentences about their likes and dislikes using the verb ‘aimer’.

Guide students in making simple sentences in the negative using other verbs.

Guide students in role-playing conversations between hotel staff and a French-speaking client visiting their area.


51




10

3.7 Know the words for colours.

3.8 Understand simple adjectives.

Explain the words for colours.

Explain simple adjectives (e.g. petit/grand; bon/mauvais; gentil/méchant…) and their positioning in the sentence.

Explain how to link adjectives with the noun.


3.7 Use the words for colours.

3.8 Use simple adjectives.

Show films.

Guide students in describing objects and people in their surroundings using colours and adjectives.


11

3.9 Understand and conjugate the verb ‘aller’. 3.10 Understand basic directions.

3.11 Identify basic geographical prepositions (à-de-en)

Make simple sentences using the verb ‘aller’.

Explain basic vocabulary used in giving directions.

Guide students in understanding how to use basic geographical prepositions.


3.9 Use the verb ‘aller’.

3.10 Give directions, using basic vocabulary and geographical prepositions.

Guide students in taking directions.

Guide students in giving basic directions.

Guide students in role-playing conversations between a local and a lost French-speaking person in their area.


Basic map.

General Objective 4: Understand and use simple French expressions.

12

4.1 Identify and conjugate regular verbs ending in ‘RE’.

4.2 Use simple adverbs.

Conjugate verbs ending in ‘RE’ in simple sentences.

Make simple sentences using simple adverbs (quantity and frequency)


4.1 Make simple sentences using regular verbs ending in ‘RE’.

4.2 Use simple adverbs for quantity and frequency in sentences.

Guide students in identifying regular verbs ending in ‘RE’.

Guide students in making their own simple sentences using verbs ending in ‘RE’.

Guide students in using the terms ‘un peu’ and ‘très’.


13

4.3 Identify and conjugate regular verbs ending in ‘IR’.

4.4 Identify different occupations.

Conjugate verbs ending in ‘RE’ in simple sentences.

Introduce students to the names of different occupations.


4.3 Make simple sentences using regular verbs ending in ‘IR’.

4.4 Recognize and refer to different occupations.

Guide students in identifying regular verbs ending in ‘IR’.

Guide students in making their own simple sentences using verbs ending in ‘IR’.

Guide students in describing different occupations in their area.


52




14

4.5 Know the basic geography of French-speaking Europe.

Explain vocabulary for basic geography (e.g. ‘ville’, ‘campagne’, ‘montagne’, ‘mer’…).


Map of Europe.

4.5 Identify major geographical areas in France on a map using simple vocabulary.

Guide students in reading a map of metropolitan France.


Map of Europe.

15

4.6 Understand expressions used to describe the weather.

Explain expressions used to describe the weather.


Map of Europe.

4.6 Describe the weather. Guide students in role-playing conversations between two people from different areas.


Map of Europe.

ASSESSMENT CRITERIA

Coursework (including oral and written) 50%

Oral examination25%

Written examination25%


Escales. Méthode de français. Jacques Blanc, Jean-Michel Cartier, Pierre Lederlin. Paris: CLE International, 2001.

Taxi ! Méthode de français. Pierre-François Guédon. Paris: Hachette, 2004.

Panorama de la langue française, Jacky Girardet et Jean-Marie Cridlig, Paris: CLE International. 1996.

Studio 60, Christian Lavenne et al. Paris: Les Editions Didier, 2002.

Grammaire pour l’enseignement/apprentissage du FLE, Geneviève-Dominique de Salins, Didier/Hatier, Paris, 1996.

La grammaire des premiers temps, D. Abry, M-L Chalaron. Presses Universitaires de Grenoble, 2000.

53

YEAR I SEMESTER II

Course: Principles of Accounting I PROGRAMME: NATIONAL DIPLOMA IN HOSPITALITY MANAGEMENT Course: PRINCIPLES OF ACCOUNTING I Code: HMT 127 Credit Hours: 60 hours

4.0 Semester: FIRST SEMESTER Pre-requisite: WASC/SSC Accounts Theoretical:


Goal: This course is designed to expose the students to the principles of accounting and the application of same to different types of transactions.

GENERAL OBJECTIVES:

On completion of this module the students should be able to:

1.0 Know history, principles, role and conventions of accounting. 2.0 Understand principles of double entry. 3.0 Know capital and revenue items. 4.0 Know books of original entry. 5.0 Know the uses of ledger. 6.0 Know trial balance. 7.0 Know how errors are identified. 8.0 Know the uses of journal. 9.0 Understand bank reconciliation statements. 10.0 Know depreciation. 11.0 Understand accruals and prepayment. 12.0 Know final accounts.

54


Week Specific Learning Outcomes Teacher’s Activities Resources Specific Learning Outcomes


General Objective 1: Know history, principles, role and conventions of accounting.

1

1.1 State the history of accounting and the conventions. 1.2 Explain the principles involved in accounting.

2

1.3 Explain the role of accounting activity in the operation of an enterprise. 1.4 State the significance of accounting activities in the operation of a Hhotel/catering industry.

(i) Give brief definition of accounting. (ii) Explain the concepts and conventions of Accounting.. (iii) Discuss the relationship of accounting activities in the operation of a hospitality industry. (iv) State the importance of accounting activities to an hospitality industry.

Overhead projector

1. Demonstrate their knowledge of the history, principles, role and convention of accounting.

Organise students into role model group relating accounting activities to business hospitality industry.

Flipcharts

Overhead projector

General Objective 2: Know capital and revenue items.

3

2.1 Define capital and revenue items. 2.2 Classify capital and revenue items. 2.3 Explain the accounting treatment with respect to capital and revenue items in a transaction.

(i) Explain capital and revenue items. (ii) Discuss the treatment of capital and revenue items in the books of accounts.

Overhead projector

Classify items into revenue or capital expenditure.

Differentiate capital expenditure from revenue expenditure.

Direct students to list revenue and capital items that may be used in a medium size hospitality industry e.g. a 3-Star hotel.

Flip charts Overhead projector.

General Objective 3: Understand principles of double entry.

4

3.1 Explain the principles of double entry. 3.2 Make correct entries in the ledger as it affects the debit and credit aspects of a transaction.

(i) Explain the principles of double entry. (ii) Illustrate posting of transactions into accounts in the ledger.

Overhead projector

Worked examples

1. Demonstrate their understanding of principles of double entry.

2. Post various business transactions into accounts in the ledger.

1. Guide students in posting transactions into various accounts.

2. Organise students to make classroom presentations in groups e.g. one group sales, one group purchases.

Flipchart

Overhead projector

Transparencies.

55




General Objective 4: Know books of original entry.

5

4.1 Define books of original entry.

4.2 Name and explain the books of original (e.g. cash book, sales day book, purchases day book, return inwards and outwards books, journal, petty cash book and the imprest system).

6

4.3 Explain the uses of the various books. 4.4 Make accounting entries in the various books.

(i) Define source documents. (ii) Explain the books of original entry and how transactions are recorded in them.

Overhead projector

1. Record transactions into book of original entry. 2. Post into the accounts in the ledger. 3. Balance the accounts in the ledger. 4. Extract trial balance.

Illustrate with sample transactions entries from books of original entry to the ledger using a computer spreadsheet

Explain the effect of such entries on the trial balance.

Overhead projector

Transparences. Pre-printed source documents.

Computer spreadsheet application

General Objective 5: Know the use of ledger.

7 5.1 Define a ledger. 5.2 Explain the uses of the ledger and its importance.

8

5.3 Post properly to accounts in a ledger and carry down periodic balances. 5.4 Explain the end use of ledger balance.

(i) State the various types of ledger. (ii) Explain the uses and importance of ledger and how to post to the accounts in the ledger (iii) Illustrate how to balance accounts to form a trial balance.

Overhead projector

Ability to carry out simple postings into and out of the ledgers

Give interactive quizzes to test the understanding of the topic.

Kalamazoo Interactive Quizes downloaded from Internet.

General Objective 6: Know trial balance.

9

6.1 Define a trial balance. 6.2 State the need for a trial balance and its use. 6.3 Explain how a trial balance is extracted. 6.4 Extract through practice the trial balance of a transaction, at the end of a period.

(i) Explain the uses of and how to extract a trial balance. (ii) Illustrate with examples how to extract a trial balance.

Overhead projector Worked examples

Able to extract a trial balance.

Directing students to extract trial balance using a spreadsheet

Computer spreadsheet application

56




General Objective 7: Know how errors are identified.

10

7.1 Explain how errors may be identified. 7.2 Categorize the common occurrence of accounting errors. 7.3 Identify errors in accounting. 7.4 Correct such errors that are identified in an account by use of journal entries.

(i) Explain how errors can be identified and corrected. (ii) State effect of errors on the financial statements.

1. Identify sources of accounting errors.

2. Correct errors using journal.

Show the uses of the Journals.

Students directed to work in groups to work on exercise to correct a trial balance.

T-accounts downloaded from Internet trial balance competed on spreadsheet.

General Objective 8: Know the uses of journal.

11

8.1 Define Journal. 8.2 Explain the use and the importance of journal vouchers. 8.3 Explain the use of a journal in relation to transactions which do not involve cash payments or cash receipts. 8.4 Make various journal entries.

(i) Explain and demonstrate the use and importance of the journal.


Able to post journal entries in books of account

Students directed to work in groups to present on the practical uses of the journal in a one trip, three, four and five star hotel.

flipchart

General Objective 9: Understand bank reconciliation statements.

12

9.1 Define a bank reconciliation statement. 9.2 Explain the need for a reconciliation. 9.3 Carry out a bank reconciliation, of a given cash account and bank account.

(i) Explain what bank reconciliation is and why it is necessary to prepare it. (ii) Illustrate the preparation of bank reconciliation statements.


1. Carryout a bank reconciliation of a given cash and bank account.

Direct the students to carry out a bank reconciliation exercise and graphically produce the statement.

Sample blank bank statements.

Pro-form a in computer.

General Objective 10: Know depreciation.

13

10.1 Define depreciation. 10.2 Explain the necessity for periodic depreciation. 10.3 Determine the depreciation of assets of a business for a relevant period. 10.4 Trace depreciation entries in accounting to its final stage.

(i) Define depreciation and explain the various methods used. (ii) Calculate depreciation using straight line method and reducing balance method.


Compute depreciation using straight line and reducing balance method either manually or with the aid of computer.

Students directed to compute hard asset depreciation using a case study.

Computer packages.

Projector

Transparencies.

Spreadsheets

57




(iii) Show how depreciation should appear in the books of accounts.

General Objective 11: Understand accrual and prepayment.

14

11.1 Define accruals and prepayments. 11.2 Explain the accounting treatment of accruals and prepayments.

(i) Define accruals, prepayments and explain their accounting treatment.


1. Ascertain accurate and prepayments using examples such as rent electricity, insurance etc.

2. Calculate accruals and prepayments.

Demonstrate the calculation of accurate and prepayments using various examples.

Spreadsheet.

General Objective 12: Know final accounts.

15

12.1 Explain the meaning of final accounts. 12.2 Describe the stages in the preparation of final accounts. 12.3 Extract a single final account of a sole trader (Trading Profit and Loss Account and the Balance Sheet).

(i) Explain the meaning of final accounts. (ii) Illustrate the preparation of final accounts.


1. Prepare adjustments to reflect the corrected errors, depreciation, accrual and prepayments in the final accounts of a sole trader.

2. Prepare Trading and Profit and loss account and balance sheet.

Direct students to prepare an ETB using a case study.

Direct students to prepare P-L and balance sheet from ETB produced above.

ETB produced using computer spreadsheet.

Final accounts produced on spreadsheet.

ASSESSMENT CRITERIA

Coursework 25%

Course test %

Practical25%

Other (Examination/project/portfolio) 50%

Suggested reading Owen G (1998) Accounting for Hospitality, Tourism and Leisure, 2nd ed., Harlow: Longman

58

Course: Area: Sales Techniques PROGRAMME: LEISURE AND TOURISM MANAGEMENT Area: SALES TECHNIQUES Course Code LTM 122 Credit Hours: 4 hours Year 1 Semester 2 Type:

Pre-requisite Specialist LTM 115 Tourism Marketing

Theoretical: Practical:

1 hours/week3 hours/week

GOALS: - This course is designed to enable the student acquire basic knowledge of sales techniques.

General Objectives: -On completion of this course the diplomat should be able to: -

1) Know the concepts involved in sales techniques 2) Understand the factors that make a good salesperson 3) Understand the concepts of consumer behaviour 4) Understand the process of communication in sales techniques 5) Understand the selling process 6) Know the effective use of sales tools 7) Know the Role of technology in the selling process

59




General Objective 1.0: Know the concepts involved in sales techniques

1

1.1 Distinguish between selling and marketing 1.2 Distinguish between formal and informal selling

2

1.3 List the type of opportunities available in the workforce

Discuss the concepts of selling and marketing

Discuss the implications of formal and informal selling Discuss the difference between jobs available in selling and marketing Discuss the opportunities in the public and private sector

Whiteboard Students’ activity bookOHP Data show

List the vacancies available in one specific business area

Visit a local market and identify 5 selling points

Write a short report on the activities

Provide sources of job vacancies and website addresses Give website addresses

Organise the visit

Newspapers Website addresses Camera

General Objective 2.0 Understand the factors that make a good salesperson

3

2.1 Identify the qualities of a good salesperson.

• Good communication skills

• Product knowledge

• Market knowledge

• Knowledge of the customers and their needs

• Ability to deal with a range of customers

• Problem solving skills

4 2.2 Identify the main incentives and commission for salespeople

Discuss the qualities that make a good salesperson

Case studies

Discuss the implications of rewards for sales work

As above and video camera

Learn how to improve certain skills through the use of techniques

exercise to carry on from previous week

Guide students to a Role plays in Arabic and English

60




General Objective 3.0: Understand the concepts of consumer behaviour

5

3.1 Identify the different human motivational factors

3.2 List the different types of customers in the retail/ service market and their motivation

3.3 Define how to create a need in the market

Discuss Maslow’s hierarchy of needs

Case studies for customer types and needs

Case studies for creating a need for a product

apply theory to practice Group students to work on the identification of key motivation to leisure and travel activities. Discuss result in the light of Maslow’ theory highlights

flipchart and pens

General Objective 4: Understand the process of communication in sales techniques

6 4.1 Explain the principles of face to face communication between salesperson and customer

7

4.2 Explain the principles of written communication between salesperson and customer

4.3 List the barriers to effective communication in selling (such as spatial issues, distractions, cultural issues, time pressures)

Discuss the importance of body language, and oral expression in a face to face situation Discuss the use of telephone selling Role plays

Discuss the importance of adequate written communication to maintain contact between salesperson and customer Discuss the implications of these barriers to communication in effective selling

Video visualize different behaviours in different situations

understand the principles of written communication and different styles in which this should be conducted

video student during role play and discuss outcomes

guide students to write a summary of the key points of the communication process in a selling situation

Films Video camera projector

General Objective 5 Understand the selling process 8 5.1 List the steps in the selling process

9

• Opening the sale • Presenting/demonstrating the product • Handling information requests • Handling objections • Closing the sale

Discuss the importance of each step in the selling process

Video camera

Guide students to Role Play exercise

Follow up from previous week

61




10

Visit a retail/ service organisation Write a short report based on observations

Organise a visit to a retail/service organisation

General Objective 6.0: Know the effective use of sales tools

11

6.1 List the tools used for effective selling.

6.2 Classify the tools: electronic and non electronic sales tools

Discuss the importance of tools such as advertisements, promotional brochures, discounts, email, internet, faxes, boards, posters, charts, TV, radio, newspapers

General Objective 7.0 Know the role of technology in the selling process

12 7.1 Explain the impact of technology trends in the selling process

13

7.2 Identify the barriers of applying technology to selling

7.3 Explain the legal and security implications when using technology

14

7.4 Explain consumers rights and security implications when using technologies in selling (backup systems, support resources and audit trails)

Explain the selling processes where technology plays an important role in and in-store situation (customer orders, stock control, goods or services delivery, invoices and payments)Discuss the main barriers to applying information technology to selling (such as costs, training, security issues related to payments)

Discuss the implications of the selling process online compared with the in-store situation

Internet Identify different selling techniques through the use of different tools

internet, brochures,

15 Integrated project on

selling for a specified product and market

Assessment: Coursework 50 %; Practical (role play and discussion) 50 % Competency: On completing the course, the student should be able to understand the process of selling and the role of technology in the sales process.

62

Course: Information Technology for Tourism Department/Programme: ND LEISURE AND TOURISM MANAGEMENT Course: INFORMATION TECHNOLOGY FOR TOURISM Course Code: LTM 123 Credit Hours: 4 hours Year: 1 Semester: 2 Pre-requisite: LTM 116 Theoretical:


GOAL: The course is designed to enable the diplomat have a knowledge of Information Technology in commerce.

General Objectives: - On completion of this course, the diplomat should be able to: -

1. Introduce students to Information and Communication Technologies 2. Computer-based conference: Impact of E-meetings in business 3. Internet in business practice: E-business and E-commerce

63


Week/s Specific Learning Outcomes Teacher’s activities Resources Specific

Learning Outcomes


Resources

General Objective 1:

1

Define the principles of the Internet and how to navigate the World Wide Web (www):

• Origins of the Internet

• How the internet works

• Getting an Internet connection: modem, intranet and Internet.

• Internet access via different devices (WAP phones, digital TV, Shop kiosks, and PC’s)

• What the World Wide Web (www) is

• URL Address: location of a web page (URL)

2 • Information on the world wide web

• How the information is organised

3

• Access specified web pages

• Using hyperlinks

• Use the Online and offline navigation functions

Emphasise the importance of identifying good sources of information

Explain what is the Internet and how computers are linked to communicate to one another.

Explain the implications and opportunities of using electronic communications for business. Explain what is an Internet Service Provider.

Show pictures, if not available, of WAP telephones connected to Internet, Digital TV, and lay-outs of Cyber-cafes.

Define the characteristics of the web address URL).

Explain how the information is organised on the WWW (text, links to other pages, pictures, video, music and sounds and computer programs).

Explain web site navigation browser

* 1 - 2 students per PC

* Access to the Internet in all computers

* Real player or Quick Time software available on all PCs * 4 black ink cartridges x printer per semester

* 1 colour ink cartridge x Computer lab per semester * Support handouts on using the Internet

1 Computer x student.

Handouts and Keyboarding Support materials in English

64



Learning Outcomes


Resources

4

• Ways of finding information on the web

• Preparing a search & searching strategies

• Performing a search: Use of general and specific web search engine

• Search Techniques: use of syntax and keywords to formulate a search query.

• Locate web pages containing valuable/required data

• Following links from one WWW page to another

• Save data from the web

• Store web address (URL). Saving and organising bookmarks.

5

• Print web pages software. Explain the component parts of an internet address (URL) and the basic structure of web sites.

Explain the distinction between different types of search engines. Explain the importance of pursuing searches beyond the search result page(s) and the need to select

65



Learning Outcomes


Resources

material relevant to the query.

Explain the effect of company policies and relevant legislation on the selection of appropriate materials. Reflect on information shown on the computer screen (technical school web site, E-mail browser, etc.

Hands-on practice using browsers, hyperlinks, search engines, storing web based information and printing web pages.

Practice different strategies for searching information on the web. Assign tasks such as: locate a specific web site and follow links, stating time limits.

Introduce the English alphabetic keys in a computer keyword.

Teach the proper technique in placing hand and striking keys in English using Microsoft Word for Windows.

Practice on home, figure, and symbol keys.

Practice using paragraphs, line-spacing, fonts, size and colours in a word document, checking that typing techniques are applied. Undo function. Saving and closing the application.

Promote student practice on creating word documents applying correct keyboarding techniques in English. Promote weekly

66



Learning Outcomes


Resources

activities, such as homework, to monitor speed improvements in typing in English keyboards.

5

Principles typing techniques (keyboarding) in English.

• Identify and use of word processing correctly

• Loading Microsoft word

• Get familiar with the English keyboard letters and symbols

Importance of good typing technique and speed in English.

6

Understand the practice of Word creation and the keyboard use.

Introduce the English alphabetic keys in a computer keyword.

Teach the proper technique in placing hand and striking keys in English using Microsoft Word for Windows.

Practice on home, figure, and symbol keys.

Practice using paragraphs, line-spacing, fonts, size and colours in a word document, checking that typing techniques are applied. Undo function, Saving and closing the application.

Promote student practice on creating word documents applying correct keyboarding techniques in English weekly activities, such as homework, to monitor speed improvements in typing in English keyboards.

1 Computer x student

Handouts and Keyboarding Support materials in English.

General Objective 2: Computer-based conference: Impact of E-meetings in business

7

Describe the main principles of computer based conference systems: E-meetings

• Online Chat: use of Windows based messenger

a. 1. Loading the software

Explain the importance of on online computer based communications (E-meetings), and his potential impacts in the office (advantages and disadvantages).

Note: Sessions that include online communication (MS Windows Messenger and/or ICQ) must be closely monitored in order to avoid unwanted external parties participating in the classroom session.

All PC’s connected to the Internet.

At least 6 desk top digital video-cameras per computer lab.

67



Learning Outcomes


Resources

b. 2. Understand the use of main features

c. 3. Setting username and password

d. 4. Include contact personal names and

e. companies

8

f. 5. Setting Internet time for all parties

g. 6. Netiquettes

h.

i. 7. Starting an online synchronous written

j. communication

k. 8. Use of microphone - oral synchronous

9

l. communication

m.

n. 9. Use of video

Teacher should rapidly end an unwanted session initiated either by the student or by an external individual.

Show how to download Messenger from Windows application, and explain each feature in detail. Practice with students the registering process for a username and password and initiate a live conversation. Make sure the main features are in use.

Check that students apply typing techniques to minimise the online time, and value the online time (explain the value of setting an “internet time”, when e-meeting with international parties).

Make sure students know how to use a microphone and a camera in an online conversation using messenger.

Explain how to close a session effectively.

Explain main differences, advantages and disadvantages between Messenger and ICQ (I seek you).

Show how to download ICQ from Windows application, and explain each feature in detail. Practice with students the registering process for a username and password and initiate a live conversation.

Check that students apply typing techniques to minimise the online time, and value the

All Pc’s with microphone and speakers

Handouts

Internet

Ms Windows

Handouts

Handouts

68



Learning Outcomes


Resources

digital cameras in a

o. synchronous communication

p. 10. Send and receive attached files online

q. 11. Closing an online synchronous

10

r. communication conference session

• Online Chat: use of ICQ

1. Loading the software

2. Understand the use of main features

3. Setting username and password

4. Creating a Chat room

5. Locate chat rooms

6. Netiquettes

7. Create list of

online time.

Explain how to close a session effectively.

Student practice on creating numeric data and spreadsheet documents applying correct keyboarding techniques in English.

Check on student’s typing technique and speed improvements when typing numbers and symbols. Practice with real data.

Prepare weekly home-works to assure students practice the English keyboarding and main typing techniques.

Every week select some student from the group to test their speed improvement when applying correct English typing techniques. Do not spend more than 10 minutes on the quiz or test.

69



Learning Outcomes


Resources

contacts

11

8. Starting an online synchronous written communication

9. Attach, send and receive files online using the software

10. Closing a session

Improving typing techniques in computer keyboards in English with MS Excel

12

• Correct position of hand on the keyboard using numbers

• Striking keys correctly

• Develop of speed using 10 fingers.

Use of MS word and Excel main features in keyboarding in English:

• Change and arrange paragraphs, headings, columns and rows using correct typing techniques.

• Apply and adjust paragraphs, heading, spaces, fonts, size, colours, merge and delete rows and

• columns in word and excel

70



Learning Outcomes


Resources

documents using correct typing techniques.

• Save document and close applications

General Objective 3.0: Internet in business practice: E-business and E-commerce

13

Explain the impact of information technology on the practice of business

Understand the concepts of e-business

The business models of e-commerce: Business to Business (B2B) and Business to Customers (B2C) e-commerce

The scope and impact of e-commerce

What an E-strategy is E-business strategies

Enterprise logistics and resource planning

Opportunities and barriers of E-commerce

Main methods to overcome barriers

Planning an E-commerce strategy

Explain the driving principles of the new economy and information economy trends.

Explain the dynamics of innovation and the organisational consequences of moving commerce to the internet. Explain the importance of information as the basis for products and production.

Explain the main difference between: B2B & B2C Explain the appreciation of integrating technology and business strategies.

Explain main business opportunities of using e-commerce (individual access to customers, shortening the supply chain, global access to web site, two ways interaction between customer and supplier, reduction of the need for premises, etc.).

Identify the main barriers to the development of e-business within the business organisations (lack of commitment to the project, no clear promotional or marketing strategy, channel conflicts, etc.)

Internet

Handouts

71



Learning Outcomes


Resources

14

Define E-tailing

• Online stores and portals

• Principles of e-marketing and e-customer care

• Main features of an online store: browsing, ordering, secure payment, delivery, billing, returns and warranties.

• Evaluate the operations of a variety of Internet business: identification of 6 sites which includes e-tailing in some of the following areas: books, music, furniture, social events and conferences, electronic equipments, stationary, travel, baking, insurance, etc. Location of online stores that compete in the same sector.

Understand the importance of security in the e-business (Transaction security, public key infrastructure, hackers, firewalls and e-mail security

15

Identify main legal issues related to e-commerce

• Online privacy principles (data protection)

• Technology & policy frameworks for e-commerce Cyber law

Explain what real-time communication with business on the internet means. Voice over. Start a live connection to the Internet.

Explain the importance of customers for your business. Reflect with students on using Internet for marketing. Show some Nigeria (or other African countries) E-businesses and identify the way they do the online marketing of their products and/or services.

Show online examples of successful Internet business (eg. www.amazon.com, www.cheapflights.com, www.barclays.com). Identify main features of the site: buying goods and or services, advertising products, general paying procedures.

Ask students to identify two sites with all the main online store features. Practice book-marking at least 6 sites relating to successful e-tailing examples from the web. Ask them to locate at least 3 stores that compete in the same business arena. Define their individual competitive advantages

Explain the importance of use of standard forms and electronic resources to assured safe trade, transactions and effective communications.

Discuss security features in a e-commerce website (e.g. the bigger the padlock - a

http://www.amazon.com



http://www.cheapflights.com



http://www.barclays.com



72



Learning Outcomes


Resources

small yellow feature present at the bottom of the e-commerce website- the more the security in online transactions), importance of effective firewalls and use of passwords).

Explain the need to understand net user’s attitude about online privacy (data protection). Legality of cookies in personal and corporate computer networks.

Visit sites about Cyberlaw, to promote discussions on legal issues about impact of e-commerce in personal and corporate privacy rules.

Discuss disclaimers terms and conditions, intellectual property rights, online advertising, trading standard issues, and impact of other countries jurisdiction when trading.

Assessment: Give details of assignments to be used: 100% Practical based on ongoing assessed small tasks (4 by 25% each)


Buhalis (2003) Etourism, HarlowPrentice Hall Albert and Sanders (2003) E-business marketing, Pentice Hall

73

Course: Computer Application II PROGRAMME: LEISURE AND TOURISM MANAGEMENT COURSE: Computer Application II CODE: LTM: 124 Credit Hours: 4 Year: 1 Semester 2 Pre-requisite LTM: 116 Theoretical:

Practical: 1 hrs/wk 3 hour/week

GOAL: The intent of the course is to understand the use of spreadsheet programs to perform different tasks such as mathematic and accounting applications

GENERAL OBJECTIVES

On completion of this course, the student will be able to:

1. Understand the basic of spread sheet program 2. Understand how to format new document 3. Understand display methods in excel program and how insert files 4. Understand how to handle pictures in excel program 5. Understand page setup and how handle cells 6. Understand how Handle chart and data in Excel program 7. Understand the use of Macro in excel program.

74

Theoretical Content Practical Content Week Specific Learning Outcomes Teacher’s Activities Resources Specific Learning Outcomes Teacher’s Activities Resources

General Objective 1: Understand the basic of spread sheet program

1

Understand the use of Spread Sheet packages. - Use of excel program tool bar: Choices Menu Abbreviation

2 Dialog Box Tool Bare Formatting Bar

Explain and demonstrate the use of spread sheet packages and excel tool bars.

Course bookData Show White board Computer with Excel program

Illustrate the use of excel program tool bar:Choices Menu Abbreviation Dialog Box Tool Bare Formatting Bare

Explain and supervise students exercises to illustrate the use of excel program tool bar

Course book Computer network lab with Excel packages.

General Objective 2.0: Understand how to format new document

3

2.1 Understand how to create new document in appropriate format 2.2 Understand how to use Key Board abbreviation

4

2.1 Understand how to create Bullets Statement, numbering Statements, Save document, Open & Close Document Using Multiple Document selection, Movements Text Copy, find and Replace. 2.4 Know how to swap from English to other languages writing and the opposite.

Explain and demonstrate the creation of New document in appropriate format.

Course bookData Show White board

Practical example to illustrate how to: Create a new Document Text Formatting Using Key Board, Bullets Statements Numbering Statements, document Saving, Open & Close Document Using Multiple Document Selection & Movements Text Copy, Find and Replacement

Explain and supervise students exercises to illustrate the use of excel commands


General Objective 3.0: Understand display methods in excel program and how insert files

5

5.0 Understand how to display pages by use the flowing commands:

Normal Display Planning Page Display

6

Main Document Display Ruler Setting Insert File Insert Word Art 2.0 Insert Symbols

Explain and demonstrate the techniques used to display pages.


Practical example to illustrate: Display Methods, Normal Display Planning Page Display, Main Document Display, Ruler Setting Insert File and Insert Word Art 2.0, Insert Symbol



75

Theoretical Content Practical Content Week Specific Learning Outcomes Teacher’s Activities Resources Specific Learning Outcomes Teacher’s Activities Resources General Objective 4.0: Understand how to handle pictures and drawings in excel program

7

- Understand the different pictures format - Understand how to Insert Pictures in a document - Understand how to use Drawing tools - Understand how to Create Drawings in a document

8 - Understand how to Control and set Drew tools.

Explain and demonstrate the techniques used to handle pictures and drawings.


Practical example to illustrate how to: Insert Picture, Picture Formatting, Drew Tools, Create Drew, And Control and setting Drew



General Objective 5.0: Understand page setup and how handle cells

9

- Understand how to prepare and handle pages; Page setup, Page Numbering Handling Tables Create Table The Net (display & Hidden)

10

Add New Rows & Columns Delete Rows & Columns Impact Cells Disjoint Cells Formatting Of Manual & auto Table Table Division

Explain and demonstrate the techniques used to handle pictures and drawings.


Practical example to illustrate how to: Page Numbers Table Manu plate Create Table The Net (display & Hidden) Add New Rows & Columns Delete Rows & Columns Impact Cells Disjoint Cells Formatting Of Manual & auto Table and Table Division



General Objective 6.0: Understand how handle charts and data format in Excel program

11

-Understand the charts and data format techniques Chart Types Chart Formatting Data Sorting Data Filtering Data Validation

Explain and demonstrate the techniques used to handle charts and data.


Practical example to illustrate how to Create Chart, Sorting data, Filtering Data, and Validate data

Explain and supervise students exercises to illustrate the use of excel techniques and commands


76

Theoretical Content Practical Content Week Specific Learning Outcomes Teacher’s Activities Resources Specific Learning Outcomes Teacher’s Activities Resources General Objective 7: Understand the use of different Computing forums in excel spread sheets.

12

- Understand the use of spread sheets formats in the process of computing, using different computing formats such as SUM,

13 Ratio, Percentage, Averages, Present value, Interest rate, etc.

Explain and demonstrate the techniques in computing formats.


Practical example to illustrate how to use different computing techniques in spread sheets.



14 - Understand the use of macro in excel program;

15 create and save a new macro, Macro Setting, and Macro Running

Explain and demonstrate the techniques used to handle Macros


Practical example to illustrate how to: Create new Macro Macro Setting and Macro Running



Type of Assessment Purpose and Nature of the Assessment Weighting (%)Examination Final examination- (written) to assess Knowledge and understanding by of way short answer questions. 30 Test/ Short papers At least one progress test for feedback. 20 Practical/ Coursework Practical exam to assess student ability to use of Excel program. 50 100

77

Course: Special Interest Leisure and Tourism PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT COURSE: SPECIAL INTEREST LEISURE AND TOURISM CODE: LTM 125 CREDIT HOUR 2 Year: 2 Semester: 2 Theoretical:


GOAL: - This course is designed to enable the student acquire knowledge on the meaning and definition of special interest Leisure and Tourism.

GENERAL OBJECTIVES: - On completion of this course, the diplomats should be able to: -

1. Know the meaning and definition of special interest leisure and tourism 2. Understand the basic of niche leisure and tourism terminologies. 3. Know how to develop a market for special interest leisure and tourism 4. Understand the Emergence of nature based tourism 5. Understand the importance of culture based tourism 6. Understand the importance of activity based tourism 7. Understand the structure of special interest tourism packages

78






General Objectives 1.0 Know the meaning and definition of special interest leisure and tourism

1

1.1 Define special interest leisure and tourism 1.2 Evaluate the demand for special leisure and tourism 1.3 Identify special interest leisure and tourism activities using relevant examples 1.4 Explain the effect of seasonality on demand in tourism.

Lecture and guidelines for discussion, use of examples

Textbook OHTs and OHT’s projectors or Power Point Projectors Text books brochures, journals, magazines, whiteboard and pens

Identification of special interest Leisure and Tourism forms

guidelines given for group discussion (students to be divided in pairs or group of 3/4 depending on class size) on brochures and internet based research

whiteboard and pens

2

1.5 Classify tourists by the purpose of travel. 1.6 Classify special interest into their purpose of travel.

slides, film etc Tourism A modern synthesis by Stephen J. Page Paul Brunt to cornel& Understanding tourism by Prof. Medlik. Heinemann Publisher

identification of typical Nigeria examples Participatory discussion.

student to collect 2/brochures from travel agents and work in group using fleepcharts or OHTs, color pens Internet

General Objective: 2.0 Understand the basic of niche leisure and tourism terminologies

3

2.1 Niche leisure and tourism:

i. niche product ii. niche service iii. niche market’ iv. niche destination v. niche attraction vi. niche resources

4 2.2. Niche tourism supply and demand

5 2.3. Identify potential niche product in the student locality

Lecture with examples and illustration to include national and international cases

Text books, brochures, journals, magazines, slides, film etc

2.1, 2.2 and 2.3 Divide class into groups (of 2/3/ or 4 according to numbers). Let each group research into one of the special interest leisure and tourism listed topics (can be assigned by drawing topics from an hut - student to do this). Student to produce a working papers to be the basis of their assessed piece of work

79






3.0: Know how to develop a market for special interest leisure and tourism

6

3.1 Understand small business operations 3.2 know the principles of small organisations 3.3 Distinguish between recreation, entertainment and amusement in the context of niche leisure and tourism provision

Lecture with examples and illustration to include local cases

Textbook Identifying special interest leisure and recreation provision in the locality

student to make an inventory of natural and cultural resources of Nigeria

internet

4.0: Understand the Emergence and provision of nature based tourism

7

4.1 Understand the relevance of the natural environment for special interst tourism

8 4.2 Define Eco-tourism 4.3 Examine the emergence of Eco-tourism

9

4.4 Know the relationship between national park/games reserve and tourism 4.5 Know the national parks in Nigeria

Treat in logical order through delivery of lecture

textbook and newspaper cuts

acquire an understanding of nature based tourism

Identify the role of National Parks

Visit to a natural area

Map of Nigeria - identification of natural areas and identification of a potential nature trail for tourists.

students to work on creation of a display for the natural area/national park visited (assessed 50%)

Vehicle

Physical map of Nigeria OHTs and pens

General Objective 5.0: Understand the Emergence and provision of culture based tourism

10

5.1 Explain Religion as an Important special interest tourism. E.g. Hajji, trip to Jerusalem etc, international. 5.2 Analyse importance of cultural events for special interest tourism - exhibitions, festivals and events

Lecture supported by use of case studies

textbook OHT or PPP to be aware of the most relevant religious event and relevant gastronomy culture in Nigeria

produce a special interest tourism package

students divided into groups to research into the most relevant religious events and the most valuable gastronomic heritage in Nigeria and mark them on a map

Student to produce a religious trail and a gastronomic trail as basis part of their group assessment

Map and pens

internet

Map of nigeria Internet Computers and OHTs

80






11

5.3 Assess the importance of Gastronomy for special interests tourism 5.4 Explain cultural activities as a special interesting tourism - cultural Festival and crafts.

General Objective 6.0: Understand the Emergence and provision of activity based tourism

12

6.1 Identify national and international of importance in activity-based tourism (sport, adventure, etc.) 6.2 Explain the growth of Health and fitness tourism in the past 10 years.

13

6.3 Explain adventure tourism as an important growing special interest tourism

Lecture on the topics with references to be made on the trends in Nigeria

textbook and brochure understand the connection existing between demand of activity based tourism and the Nigerian context

2 hours covering 6.1, 6.2, 6.3 student to identify under guidelines of the tutor current Nigerian trends using examples form the locality (i.e. hunting and fishing, spas and luxury health related packages, etc)

General objective 7.0: Understand the structure of special interest tourism packages

14

7.1 To identify the resources and services for a special interest tourism package

15 7.2 to design a package

lecture textbooks and brochures create a Nigeria based niche tourism package

81

Assessment: Give details of assignments to be used: Natural Area/National Park display project 50% in pairs Special Interest tourism package presentation (50%) in group of 3/4


Douglas et al (2001) Special Interests Tourism, Singapore: Wiley Novelli (ed 2005) Niche Tourism: contemporary issues, trends and case, Oxford: Elsevier

82

Course: Front Office Operation Department/Programme: NATIONAL DIPLOMA IN HOSPITALITY MANAGEMENT Course: FRONT OFFICE OPERATION Course Code: 124 Credit Hours: 3 Year: 1 Semester: 2 Pre-requisite: Theoretical:


General Objectives: On completion of this course, the diplomate should be able to:

1.0 Understand the relationship of the front office department with other departments within the organization. 2.0 Understand the value and attributes of social skills of the front office employee 3.0 Know the functions of the front office and its employees 4.0 Know the checking procedures and the various records for registration 5.0 Know the communication processes in hospitality organisations 6.0 Know the importance of the telephone as a means of communication

83


Week Specific Learning Outcomes Teacher’s activities Resources Specific Learning Outcomes


General Objective 1.0: Understand the relationship of the front office department within the organization

1

1.1 Explain how Front Office department gives the first impression of the organization. 1.2 Outline the interrelationship of the Front Office with other departments (restaurants, housekeeping) and back of house (kitchen and housekeeping, laundry) and also of other service department (finance, security, maintenance, marketing). 1.3 State the benefits that exist in fostering positive relations for 1.3.1 Improved customer service 1.3.2 Increased sales 1.3.3 Good working atmosphere - team ‘spirit’

2

1.4 Relate the different components of the Front Office in: Front desk; Concierge; Switch board; Reception room; Lounge; Porters and luggage handling. 1.5 State the relevance of product knowledge in Front Office operations1.6 Draw and explain the organizational structure of the front office.

Explain the interdependence between the front office and other departments.

Discuss ways in which the first impression of an establishment can be created through the front office.

Discuss how interrelationship between the front office and other departments can improve custainer service, increase sales and encourage esprit d’coup.

Explain the importance of product knowledge in front office operations.

Organisation charts

Video

Video cassette

TV

Diagrams

Flip chart

Understand how front office department gives the first impression of the organization.

Outline the interrelationship of the front office with other departments - restaurant, housekeeping, kitchen, laundry and other service departments such as finance, security maintenance, marketing.

State the benefits that exist in fostering positive relations.

Improved customer service

Increased sales

Good work place atmosphere team spirit.

Relate the different components of the Front Office - Front desk, concierge, switch board. Reception room, Lounge, Porters and luggage handling.

State the relevance of product knowledge in front office operations

Explain the organisational structure of the front office.

Draw charts to show the interrelationships of the front office and the other departments.

Take students on an industrial visit.

Show video of a front office at work.

Lead the students in group disussions role plays on how the front office creates a first impression how positive relationship fosters increased customer service, increased sales and good work place atmosphere.

Draw the organisational structure of the front office.

Charts Video Set TV. Video cassette.

84




General Objective 2.0: Understand the value and attributes of social skills of the Front Office employee.

3

2.1 Describe the quality of the front office employee in terms of 2.2 High standard of professional attitude.

2.3 Hygiene standards.

2.4 Etiquette and communication skills

2.5 Dress code

Explain what is required of front office employees in terms of their professional attitudes, standard of personal hygiene grooming and communication skills.

Pictures Describe the quality of the front office employee in terms of:

High standard of professional attitude

Hygiene standards

Etiquette and communication skills

Dress code.

Lead a discussion on the qualities of front office employees with regard to appearance i.e. grooming, professional attitude, personal hygiene and communication skills.

Photographs pictures of front office employees

General Objective 3.0: Know the functions of the Front Office and its employees

4

3.1 Explain the functions of the front office which include: 3.1.1. Receiving and welcoming guests 3.1.2. Checking in/out of guests 3.2 Explain the importance of discretion and importance of the guest and his privacy.

5

3.3 List other services that could be expected from a front office department especially that of a small hotel 3.4 Allocation of accommodation 3.5 Be able to advice the guest on how best to obtain services within the city for example travel services and attractions.

6 3.6 Account payment and bill handling. 3.7 Luggage handling and how o

Explain the functions of the front office.

Discuss the importance of discretion in dealing with guest also the importance of respecting guests privacy.

Elicit from students other services that could be obtained from the front office especially that of a small hotel.

Reception area

Explain the functions of the front office which include; 3.1.2 Checking guests in or out 3.1.3 Giving directions to the guests within the organisation and making recommendations of suitable facilities. Allocating rooms Be able to advise the guest on how best to obtain services Accounting and payment of bill Handling guests luggage securely. Explain the importance of discretion and respect of the guest and his privacy. List other services that could

Demonstrate checking in and out of guests.

Illustrate with examples the allocation of rooms to guest, payment of bills preparation and distribution of arrival lists.

Demonstrate the handling of luhhage.

Samples of relevant documents cardboard sheets.

Felt pens markers.

85




ensure security of guest personal effects. 3.8 Handling guest mail messages and paging

3.9 The value of discretion and respecting customer privacy for a Front Office employee 3.10 List other services e.g business services that could be expected from a Front Office department especially in small hotels.

be expected from a front office department e.g. in a small hotel.

General Objective 4.0: Know the checking procedures and the various records for guest registration

7

4.1a. Check guest histories accurately to identify guest details b. Confirm reservations in accordance with establishment procedures c. Allocate rooms in accordance with guest requirements d. Confirm reservations in accordance with establishment procedures e. Compile arrival list noting any special requests f. Distribute arrival list to or notify in an appropriate manner relevant department (room service, switch board, concierge, housekeeping) g. Prepare guest folios h. Record payment details

8

4.1 Records for guest registration Describe and identify the different types of registers, e.g. book form, loose leaf, individual cards.

Show samples of records of guests registration

Direct students to produce these records.

Explain the necessary steps in checking quests history.

Describe the procedure for confirmation of reservation in accordance with the establishment procedure allocation of rooms.

Explain the use, compilation and distribution of arrival lists, guests folio guests

Flip chart

Samples of registration document.

Describe the procedures for checking guests in.

Check guests history accurately to identify guests.

Allocate rooms according to guests requirements

Confirm reservation in accordance with establishment procedures.

Compile arrival list noting any special needs of guest.

Distribute arrival list in an appropriate manner to notify relevant departments (e.g. room service, restaurant, kitchen, housekeeping,

Demonstrate how to check guests history and identity.

Show how to allocate rooms according to guests requirements. Show how to confirm reservation

Show how to compile arrival list and distribute to relevant departments

Show how to prepare guests folio

Show how to record payments

Show the different types of registers and how they are

Telephone samples or registration stationery - register- loose sheets reservation forms cash receipt books luggage pass note book.

86




Explain and apply the procedure for guest registration Explain and apply the uses of the luggage book and luggage pass Explain and apply the use of the black book Explain and apply the use of visitor’s record card, room record card, guest alphabetical index, arrival and departure list, change of room form.

9

4.2 Check in procedures/Guest registration m. Welcome guests and confirm details of reservation. If a work-in, guest just commence with registration after adequate information to the guest and approval from the guest n. Follow the registration procedures for guests with/without reservation

payment documents.

Explain the types and use of the guests register, visitors record index arrival and departure list, change of room form, room record form.

Explain the procedure in welcoming guests and registering guests with reservation and those without.

Describe and explain the use of telex, facsimile, computer facilities.

Explain how information technology is used in reservation - CRS, Guest history record internet advertising, credit card sales, key card and security.

Describe how information technology is used in front office statistics.

Explain simple forecasting and yield management in front office operations.

switch board, concierge etc.)

Prepare quest folios.

Record payment details.

used.

Demonstrate how to registers a guest

Show the use of a luggage book and a luggage pass

Pass the black book and how it is used.

Show the use of visitors record card room record card, requests alphabetical index, arrival and department forums, change of room form

Demonstrate how to welcome guest

87




General Objective 5:

10

Explain to guest clearly details relating to room keys, guest mails an messages and safety deposit facilities

p. Describe to guests clearly the room and general facilities q. Give the key and direct the guest to the correct room r. Know hot to handle guest luggage and receptionist should relate to the porters in accordance with the organizational procedures s. Follow authorized procedures to ensure guests receive requested wake up calls mail and messages

11

t. Know how to order taxi services at the request of guest u. Use appropriate social skills in addressing the guest at all times v. Offer forward reservations and perform appropriate farewell practices to encourage repeat customers

Describe how details relating to room keys can be passed to guest, how to describe the room and the facilities of the hotel to guests.

Explain how to give the room key to the guests and how to direct guests to the room.

Explain how to handle guests luggage applying [rp[er procedure.

Explain how to follow proper procedure to ensure that guests receive mails, messages and wake up calls.

Describe how to order a taxi.

Explain how to use the right social skills in addressing the guest at all times,

Describe how to offer forward reservation and how to perform appropriate farewell practices to encourage repeat customers.

Demonstrate how to pass information concerning room keys to guests.

Demonstrate the passing of messages and the handling of safe deposit and mails.

Demonstrate how to give the key to the guest and how to direct the guest to the room.

Demonstrate the handling of guests luggage.

Guide students to play a role and handle the procedures of providing services of wake-up call, messages, mails.

Guide students to order a taxi for guest

Demonstrate how to address the guest at all times.

Demonstrate the offer of forward reservation and the social skill needed in saying farewell to the guest.

Key

Luggage

Telephone Letter

Telephone..

88




General Objective 5.0: Know the communication processes in hospitality organization

12

5.1 Define the term communication and the importance in any organization. 5.2 Describe and list the different forms of verbal and non-verbal communication: i. Know the different telecommunication systems: PBX (Private Branch Exchange); PMBX (Private Manual Branch Exchange); Push-button intercom system,; loud speaking system; Automatic answering phone; telex; free phone

13

ii. Apply establishment procedures to guest mail such as: proper dating, recording of correspondence, distribution to persons. iii. Use standard procedures to

• prepare outgoing correspondence • business filing techniques in front office • handling registered mails

iv. Handling enquiries of guests e.g inform guests on places of interests and festivals taking place. v. What interpersonal skill needed in communication and know how best to obtain necessary information from a guest applying adequate social skills

Provide Videos on communications

Show samples

Role play on interpersonal skills

Telephone Video

Deal with problem situations Role play based on the provision of a set of information to a customer

89




General Objectives: 6.0 Know the importance of the telephone as a means of communication

14

IMPORTANCE OF TELEPHONE

6.1 Explain the importance of the telephone in a hotel and state the meaning and use of AD & C, PABX and STD. 6.2 Apply adequate telephone skills in:

(i) Timing-importance of answering incoming calls promptly (ii) Speaking clearly (iii) Listening skills (iv) Information gathering and collecting customer information (v) Confirming understanding

15

6.3 Apply telephone skills in merchandising

• assertiveness • product knowledge and b able to explain promotional packages and property facility to generate sales • meeting customer needs • offers • value of product knowledge

6.4 State the importance, describe and operate a telephone switch board.

Lectures

Discussion

Case studies

Pictures Student to role play on a problematic situation, responding to clients in an appropriate matter. Role play: telephone conversation with a customer

telephone

90

Assessment: Give details of assignments to be used: Coursework/ Assignments 50%; Practical 50 %;


Abbott, P and Lewry (1993) front office procedures, Social skills and Management, London: Butterworth Heinemann

Baker, S. Huyton, J and Bradley, P (2000) Principles of Hotel front Office Operations 2nd Ed. London: Continuu

Bardi J (1996) Hotel front office management 2nd Ed. Chichester: Wiley

Boella, M.J and Pannett, A. (2000) Principles of Hospitality Law, Cassell, London

Braham B (1993) Hotel Front Office 2nd ed - Cheltenham: Stanley Thornes

Verginis, C and Wood, R. (1999) Accommodation Management: perspectives for the International hotel Industry London: International Thompson Business Press

91

Course: French Language II Department/Programme: HOSPITALITY MANAGEMENT (NATIONAL DIPLOMA) Course: FRENCH LANGUAGE II Course Code: HMT 121 Credit Hours: 4 Year: 1 Semester: 2 Pre-requisite: French I Theoretical:

Practical: 2 hours/week 2 hours/week

Course Aim/Goal: This course is designed to enable the student to communicate with French speakers in a range of situations.


1.0 Engage in simple conversations in French. 2.0 Express oneself in the future. 3.0 Express oneself in the past.

92


Week Specific learning outcomes Teacher’s activities Resources Specific learning outcomes


General Objective 1: Engage in simple conversations in French.

1

1.1 Identify direct object pronouns

1.2 Understand comparative sentences

1.3 Understand simple vocabulary related to holidays.

Explain the usage of direct object pronouns.

Explain how to construct comparative sentences (‘plus … que’).

Explain simple vocabulary related to holidays.


1.1 Replace nouns with direct object complements in simple sentences.

1.2 Make simple comparative sentences

1.3 Use simple vocabulary related to holidays.

1.4 Know where people go on holidays in France.

Guide students in carrying out simple exercises using direct object complements.

Guide students in understanding and making their own simple comparative sentences, using holiday-related vocabulary.

Show films of holidays areas in France.


2

1.4 Understand how to conjugate key irregular verbs

1.5 Understand use of ‘trop’ and ‘pas assez’.

1.6 Understand vocabulary for the rooms of a home or building.

1.7 Understand types of housing in France.

Explain conjugation for key irregular verbs

Explain use of ‘trop’ and ‘pas assez’

Explain vocabulary for the rooms of a home or building.

Explain types of housing common in France and the uses of the different rooms.

Chalkboard.Textbooks.

1.4 Make sentences using key irregular verbs.

1.5 Use ‘trop’ and ‘pas assez’ in simple sentences.

1.6 Use the vocabulary for the rooms of a home or building.

Guide students in making simple sentences using key irregular verbs.

Guide students in making simple sentences using ‘trop’ and ‘pas assez’.

Guide students in writing descriptions of hotels in their community for French tourists.


93




3

1.8 Identify pronominal verbs.

1.9 Understand how to excuse oneself.

1.10 Identify common forms of entertainment in French-speaking countries.

Give examples of pronominal verbs.

Explain situations in which one may need to excuse oneself, and how to do so.

Chalkboard Textbooks

1.7 Make sentences using pronominal verbs

1.8 Excuse oneself.

1.9 Understand common forms of entertainment in French-speaking countries.

Guide students in understanding and making sentences using pronominal verbs

Guide students in responding to situations requiring them to excuse themselves.

Guide students in replying to an invitation.

Show films.


4

1.11 Identify the imperative form of verbs.

1.12 Understand simple interrogative sentences using ‘où’ and ‘qui’.

Explain conjugation of the imperative form.

Explain how to use ‘où’ and ‘qui’ in simple interrogative sentences.


1.10. Use the imperative form of verbs.

1.11 Make simple interrogative sentences using ‘où’ and ‘qui’.

1.12 Hold a short telephone conversation.

Guide students in using the imperative form of verbs in simple sentences.

Guide students in understanding and making simple interrogative sentences using ‘où’ and ‘qui’.

Guide students in role-playing short telephone conversations.


5.

1.13 Identify geographical prepositions (à/en/aux/chez/dans)

1.14Understand vocabulary for different forms of transport.

Explain how to use the different geographical prepositions (à/en/aux/chez/dans)

Explain different forms of transport available in France.


1.13 Use geographical prepositions in simple sentences.

1.14 Make sentences using the vocabulary for different forms of transport.

1.15 Respond to an emergency situation.

Guide students in using geographical prepositions in simple sentences, using the vocabulary for different forms of transport.

Explain the different emergency services personnel in France.

Guide students in responding to emergency situations.


94




General Objective 2: Express oneself in the future.

6

2.1 Identify the future tense.

2.2 Understand vocabulary for months and years.

2.3 Understand interrogative sentences using ‘quand’.

Explain conjugation of the future tense.

Explain vocabulary for months and years.

Give examples of simple interrogative sentences using ‘quand’.


2.1 Make simple sentences using the future tense.

2.2 Reply to simple interrogative sentences relating to time using vocabulary for months and dates.

2.3 Make simple interrogative sentences using ‘quand’.

Guide students in making simple sentences using the future tense.

Guide students in role-playing conversations relating to date, e.g. between a hotel receptionist and a client wishing to make a reservation.


7

2.4 Identify the verb ‘être’ in the future tense.

2.5 Identify temporal prepositions used to indicate the future.

Explain conjugation of the verb ‘être’ in the future tense.

Explain use of temporal prepositions used to indicate the future (‘dans, en, pour, pendant’).


2.4 Use the verb ‘être’ in the future tense.

2.5 Make sentences using temporal prepositions that indicate the future.

Guide students in making different sentences using the verb ‘être’ in the future, with appropriate temporal prepositions.

Guide students in describing what they will do after they graduate.


8

2.6 Identify the verb ‘avoir’ in the future tense.

2.7 Identify indirect object pronouns.

Explain conjugation of the verb ‘avoir’ in the future tense.

Explain how indirect object pronouns are used.


2.6 Make sentences using the verb ‘avoir’ in the future tense.

2.7 Use indirect object pronouns in sentences.

Guide students in making sentences using the verb ‘avoir’ in the future tense.

Guide students in reworking sentences to use indirect object pronouns.


9

2.8 Identify the verb ‘aller’ in the future tense.

2.9 Understand interrogative sentences with ‘pourquoi’ and ‘comment’.

Explain conjugation of the verb ‘aller’ in the future tense.

Make interrogative sentences using ‘pourquoi’ and ‘comments’ as examples.


2.8 Make sentences using the verb ‘aller’ in the future tense.

2.9 Make interrogative sentences using ‘pourquoi’ and ‘comment’.

Guide students in role-playing conversations between a tourism agent and a French-speaking person travelling in their area who requires explanations of a itinerary.


95




10

2.10 Understand the expression of condition using ‘Si’ + present.

2.11 Understand common expressions used in greeting cards.

2.12 Identify major holidays celebrated in France.

Explain expressions using ‘si + present’.

Give examples of common expressions used in greeting cards/ (‘adresser ses voeux’)

Explain how major holidays are celebrated in France, including Bastille Day, the new year and the main religious holidays.

Chalkboard Textbooks. Films.

2.10 Make sentences using the expression ‘si’ + present.

2.11 Use common expressions used in greeting cards.

2.12 Understand major holidays celebrated in France.

Guide students in listening to and making conditional sentences using the expression ‘si’ + present.

Guide students in making greeting cards for different times of year/life.

Show films on major holidays celebrated in France. If appropriate, organize for students to attend a celebration ceremony at a French institution or organize one in the classroom.

Language laboratory. Films. Items used to celebrate French holidays as appropriate.

General Objective 3: Express oneself in the past.

11

3.1 Identify the passé composé.

3.2 Understand the difference between verbs expressing action, and verbs expressing state.

3.3 Understand the expression ‘Il y a ‘.

Explain conjugation of the passé composé tense.

Explain the difference between verbs expressing action, and verbs expressing state.

Explain the effect of this on endings in the past tense.

Give examples of sentences using the expression ‘Il y a’.


3.1 Use the passé compose in sentences using verbs expressing action and state.

3.2 Use the expression ‘Il y a’.

3.3 Read and explain a curriculum vitae.

Guide students in using the passé compose in sentences using verbs expressing action and state.

Guide students in using the expression ‘Il y a’.

Guide students in role-playing job interviews.


96




12

3.4 Understand interrogative sentences using ‘quel’/le/ls/les’.

3.5 Identify basic vocabulary for food.

3.6 Understand basic French conventions for eating.

Make simple sentences using ‘quel’ as examples.

Explain basic vocabulary for food.


3.3 Make interrogative sentences using ‘quel/le/ls/les’

3.4 Use basic vocabulary for food.

3.5 Know basic French conventions for eating.

3.6 Know how to place and take orders in a restaurant.

Guide students in making interrogative sentences using ‘quel’.

Guide students in describing how they cook their favourite local food.

Guide students in role-playing conversations between restaurant personnel and French clients.


13

3.7 Identify the imperfect tense.

3.8 Understand temporal prepositions used to express the past.

Explain when the imperfect tense is used.

Explain conjugation of the imperfect tense.

Explain temporal prepositions used to expression the past (en, depuis, pendant)


3.7 Make sentences using the imperfect tense.

Guide students in making sentences using the imperfect tense and passé compose, with appropriate temporal prepositions.

Guide students in role-playing conversations between a tourist interested in the history of a monument or area of their community and a guide.


14

3.9 Understand vocabulary expressing broad political and historical events.

Explain vocabulary expressing broad political and historical events.


3.8 Understand broad historical events in France.

Show films/news.

Guide students in reading and commenting on short articles on French politics.

Language laboratory. Films.

15

3.10 Know the main institutions and figures of the French political system

Explain the main institutions and figures of the French political system


3.9 Situate the main institutions and figures of the French political system.

Show films/news.

Guide students in reading and commenting on short articles on French politics.

Language laboratory. Films.

97

ASSESSMENT CRITERIA Coursework (including oral and written)

50% Oral examination

25% Written examination

25%


Escales. Méthode de français. Jacques Blanc, Jean-Michel Cartier, Pierre Lederlin. Paris: CLE International, 2001.

Taxi ! Méthode de français. Pierre-François Guédon. Paris: Hachette, 2004.

Panorama de la langue française, Jacky Girardet et Jean-Marie Cridlig, Paris: CLE International. 1996.

Studio 60, Christian Lavenne et al. Paris: Les Editions Didier, 2002.

Grammaire pour l’enseignement/apprentissage du FLE, Geneviève-Dominique de Salins, Didier/Hatier, Paris, 1996.

La grammaire des premiers temps, D. Abry, M-L Chalaron. Presses Universitaires de Grenoble, 2000.

98

Course: Technical English II PROGRAMME: ND Office Technology and Management Course: Technical English II Code: GNS 201-202 Credit Hours: 4 hours Semester: 3 Pre-requisite Technical English I Theoretical:


Course main Aim/Goal: This course is designed to consolidate the student’s competence in use of English Technical in business. At the end of this course the student should understand the key rules and techniques of English in a business environment.

General Objectives:

1.0 Review the rules of grammar. 2.0 Know how to write good essay, reports, and articles. 3.0 Comprehend the difference between denotative and connotative use of words. 4.0 Understand the techniques of comprehension and summary writing. 5.0 Understand registers. 6.0 Understand the principles of correspondence.

99





General Objective 1.0: Develop appropriate study skills using English Language. 1.1 Revise the concepts of phrase and clause.

Define the terms phrase in and “Clause” and explain their various types.

Passages from relevant source books

Identify structural and functional phrases and clauses.

Guide students in the identification.

Phrases and clauses from relevant source books. 1-2

1.2 Revisit the definition of the sentence.

Define the sentence and remind the various types.

As in 1.1 Identify structural and functional sentences.

Guide the students in the process.

Sentences from source books.

General Objective 2.0: Know how to write good essays, reports, and articles.

3-5

2.1 List the different types of essay and identify the features of each type.1

List and explain the different types, and features of each type of essay.

Model essays, literature, etc

Handouts

a. Generate relevant information on a given topic. b. Draw up a good outline. c. Write a good essay on a given topic.

Assign topics and evaluate students work.

Handouts

2.2 Understand a report; its types, uses and characteristics.

Define a report and list types. Enumerate uses and characteristics of a good report.

Model of good reports.

Write a report. Evaluate the report. Handouts

3-5- 2.3 Appreciate the techniques for writing articles.

Explain techniques for writing articles.

Model essays and articles.

Handouts

Write good articles for publication.

Evaluate and analyze published essays..

Newspapers Journals Magazines

General Objective 3.0 Comprehend the difference between denotative and connotative use of words. 3.1 Understand the term denotation..

Explain the term denotation. Groups of synonyms from source books.

a. Identify words used denotatively. b. Use words denotatively.

Compare denotative and connotative usage in group of synonyms eg woman, lady, female, client, customer, patient, fear, terror, dread, etc.

Groups of synonyms from source books.

6-7 3.2 Understand the term connotative.

Explain the term connotation. As in 3.1 above. a. Identify words used connotatively. b. Use words connotatively.

Guide students and evaluate their work.

Handouts

100





General Objective 4.0: Understand the techniques of comprehension and summary writing. 4.1 Give contextual explanations to statement from a text.

Explain the techniques answering questions on comprehension at a higher level of difficulty.

Comprehension passages.

Answer questions on comprehension passages at a higher level of difficulty.

Guide and grade students work.

4.2. Understand summary writing types and steps in writing them.

Explain and illustrate summary writing, types, and steps in writing them.

Passages from source books.

Write, within a specified length, a good summary of a given passage.

Guide and evaluate students’ work.

8-9

4.3 Identify colloquialism, slangs and jargons.

Explain and illustrate colloquialisms, slangs and jargons.

Passages from relevant sources.

State appropriate use of jargons.

Guide students.

General Objective 5.0: Understand registers.

10

5.1 Understand registers.

Explain registers and factors influencing them viz field, mode, tenor.

Passages from source books.

a. Identify items of register in a given passage. b. List items of register in a given passage.

Guide and evaluate students’ work.

Textbooks, workbooks.

General Objective 6.0: Understand the principles of correspondence. 6.1 Recognise the different types of business letters.

Describe and illustrate the different types of business letters eg applications enquiry, invitation, complaints, and their replies.

Model business letters.

11-15 6.2 Apply suitable language for business letters.

Explain suitable language for specific types of business letter.

Handouts Write business letters. Guide and grade students’ work. Handouts

Example of generic business letters

ASSESSMENT CRITERIA Coursework

30% Course test

% Practical

30% Other (Examination/project/portfolio)

40%

101

YEAR II SEMESTER I

Course: Airfares and Ticketing I Department/Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: AIRFARES AND TICKETING I Course Code: LTM 211 Credit Hours: 5 HOURS Year: Semester: Pre-requisite: Theoretical:


General Objectives: On completion of this course, the diplomate should be able to: -

1. Know the concept and nature of Airline ticketing and tariff. 2. Have knowledge of historical development of airline ticketing and fare discounting in airline operations. 3. Know books and documents use in airfares and ticketing services. 4. Know the codes, abbreviations and designations in booking Passengers. 5. Understand how to use reference books in ticketing. 6. Understand standard reservation procedure. 7. Know the procedures for issuing different tickets and components of Airline fare. 8. Demonstrate an understanding of Passenger queries, air tax tariff book and mileages (PAT).

102





General Objective 1: Know the concept of and nature of airline ticketing.

1

1.1 Define airline ticket and the term tariff 1.2 Explain the components in the ticket 1.3 Identify different types of tickets and define fare Basis 1.4 Classify and give uses of computer in the ticketing. 1.5 Draft and explain format of a domestic and international airline ticket

(Time lectures with illustration using the relevant books documents and tickets

Textbooks in airline troop/ticketing

Identify a ticket and tariff.

List the components in a ticket.

List the different types of ticket and explain fare basis.

Use computer in ticketing,

Draw the format of a domestic and International Ticket.

Display the whole body of a ticket and explain a tariff and fare basis.

Explain the key points on the use of computer.

Organise a trip to Airline or travel Agency booking office to show them the tickets.

Tickets Computer Handout on printed materials.

General Objective 2.0: Knowledge of the historical development of airline ticketing and fare discounting in airline operations.

2

Historical Development of Airline Ticketing:

2.1 Trace the history of airline ticket services 2.2 Give and explain the types of tickets used in the airline with periods 2.3 Discuss airline ticketing services in Nigeria airline operations and identify four common categories of discounted fares. 2.4 Identify and discuss problem associated with airline in Nigeria and at global level

Discuss and develop trends of Nigerian and global perspective Illustrate and discuss fares relevant to topical issues

Case studies

Textbooks

Handout

Demonstrate Airline ticket services.

List the types of tickets used in the airline with periods.

List four common categories of discounted fares.

Identify problems associated with airline in Nigeria and in the world in areas of ticketing services.

Define history of airlines.

Explain the types of tickets, and state their services and the problems associated with.

Textbooks

Tickets

Handouts

103





General Objective 3.0: Know books and documents used in airfares and ticketing services.

3

3.1 Identify and explain seven common fare bases 3.2 Give the relevance of books and document used in airfares and ticketing 3.3 Identify four common categories of discounted fares. 3.4 Demonstrate a functional understanding of fare basis codes.

Discuss and make analysis

Calculate Airfares

Obtain relevant and current books (Travel agency handbooks)

List Seven common fare bases.

Identify the relevant documents used in airfare and ticketing.

State four common categories of discounted fares.

Know a functional understanding of fare basis codes.

Assign readings.

Explain the key point on documents and airline ticketing services.

Travel Agency Ticketing hand books.

Handout on printed materials or airline codes.

General Objective 4: Know the codes, abbreviations and designations in booking passengers.

4

4.1 Explain Air line codes 4.2 Explain equipment codes 4.3 Describe class of service codes 4.4 Explain secondary codes 4.5 Explain city codes 4.6 Describe special airport codes 4.7 Explain time zone codes 4.8 Explain ground zone codes 4.9 Explain frequency codes

Lecturer should emphasize daily Practices to get conversant with the codes etc.

Use airline tariff and airline booking Books world Maps Charts with IATA Area zones International time zones, etc

List and identify codes, abbreviations and designations in the airline bookings.

Travel Agency Ticketing

Handbook.

Handout on printed materials on airline codes, abbreviation and designations.

General Objective 5.0: Understand how to use reference books in ticketing.

5

5.1 Explain ticketing to city destinations 5.2 Describe ticketing from city of (OMGH) 5.3 Explain direct flights

6

5.4 Explain connecting flights 5.5 Describe maximum connecting time for every city served by schedule flight

Conduct regular practical exercises with hypothetical cases.

List resources for making a connection. Discuss maximum connecting times for every city.

World map with cities, time zones IATA areas.

Demonstrate how to use the OAG or ABC guide.

Demonstrate the use of OAG or ABC guide.

Explain the key points in direct and connecting flights.Discuss minimum connecting time.

Textbooks

Handout

104





General Objective 6: Understand standard reservation procedure.

7

6.1 List various information of reservation 6.2 Explain the need for necessary information required for accurate and complete record

8

6.3 Explain problems associated with reservations and their solutions 6.4 Explain ticketing time transit for confirming, 6.5 cancellation and reconfirming tickets 6.6 Explain the reservation procedures for each passenger first class travellers and coach travellers. 6.7 Explain the reservations procedure for a special passenger, e.g. special meals, mothers with infants handicaps etc.

9

6.8 Explain no-show and “go-show” passengers 6.9 Work on an airline reservation computer system Use typical and illustrated cares Use ABC Air passenger tariff etc Airline brochure, airline schedules etc.

Use typical and illustrated cases

Discuss problems of reservation and their solution.

Discuss confirming, cancellation and reconfirming of ticketing.

Discuss reservation systems of all kinds of passengers.

Use ABC Air passenger tariff etc. Airline brochure, airline schedules etc.

Carry out reservation procedure.

Design a reservation char.

Carry out airline activities on reservation computer system.

Direct student.

Supervise students in airline reservation computer.

Textbooks

Handout

Sample of reservation card.

Computer system.

105





General Objective 7: Know the procedures for issuing different tickets and components of Air line fare.

10

7.1 State the principles of ticketing 7.2 Complete a conjunction ticket

11

7.3 Write both domestic and international tickets 7.4 Issue an MCO (Miscellaneous Charges Order)

12

7.5 Issue a PTA (Prepared Ticket Advice) 7.6 Identify credit and two components of an airline fare.

13 7.7 Complete a junction ticket 7.8 Write and interpret fare ladder

14 7.9 Recognise seven types of special fare. 7.10 Reconfirmation

i. Illustration with emphasis placed on tickets on practical basisii. Students should be given full lectures on the ethics of ticketing at a visited airline Booking Centre Explain, conation, ticket, fare calculation ladder and types of special fare.Give the meaning of reconfirmation of a reservation.

Book, tickets vehicles for field trips etc.

Audio visual materials be used.

Complete both domestics and international ticket.

Complete MCO and PTA.

Differentiate credit and two components of an air line fare.

Write a conjunction ticket/fare ladder.

State seven types of special fare.

Supervise students practicals (writing or completing a conjunction ticket MCO, PTA, and both domestic and international tickets)

Airline ticket sample MCO PTA

Textbooks

Handout.

Ticket Importer.

General Objective 8: Passenger queries, air tax tariff book, mileages (PAT).

15

8.1 Explain the background information in the PAT 8.2 Identify the passenger Air Tariff Editions 8.3 Describe the content per book. All PAT books, for EH/WH fare books, fares rules book. General rules book and maximum permitted mileages book

Discuss the topics and give assignment.

Use of practical cares as in case studies

Air passenger Tariff brooks

106

Assessment: Give details of assignments to be used: 60 %; Practical 40 % Examination


107

Course: Leisure and Tourism Management Department/Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: LEISURE AND TOURISM Management Course Code: LTM 212 Credit Hours: 2 HOURS Year: 1 Semester: 1 Pre-requisite: LTM 212 Theoretical:


GOAL:

General Objectives: This course is designed to enable the students understand the concept and nature of Leisure and Tourism Management

1. Understand the concept of Leisure and Tourism Management 2. Understand Leisure and the needs of people 3. Know the factors influencing Leisure participation 4. Know the leisure products. 5. Understand how to plan Leisure activities. 6 Understand trends in the leisure industry 7. Understand leisure provision in the public sector 8. Understand Leisure provision in the voluntary sector 9. Understand Leisure provision in the commercial sector 10. Understand the concept of Tourism Management 11. Understand the concept of Tourism Management

108


Week/s Specific Learning Outcomes Teacher’s activities Resources Specific Learning Outcomes


General Objective 1.0: Understand the concept of leisure and Tourism Management.

1

1.1 Describe the basic concepts of leisure and recreation management 1.2 Explain Leisure as a social issue 1.3 Analyse the Relationship between leisure, recreation and work

Define and Explain the basic concepts of leisure management.

Enumerate Social problems and how leisure and recreation could be used to tackle them.

Explain the importance of recreation to work and workers health.

Textbooks

Magazines

Handouts

Leisure activities and free time

Student to identify needs and wants in the contemporary leisure environment

General Objective 2.0: Understand Leisure and the needs of people

2

2.1 State how leisure opportunity can help to meet some of the social and physical needs of people. 2.2 Human motivation and Needs, Social and Needs. 2.3 Analyse the demands of leisure services

Explain how leisure can be used to meet peoples need.

Enumerate hierarchy of human needs.

Discuss demands of leisure services.

Textbooks

Printed materials from handout.

Leisure activity and consumption of space

Student to identify main leisure complexes in the locality and their offer

General Objective 3.0: Know the factors influencing Leisure participation

3

3.1 Explain the factors influencing participation, appreciate individual, personal and family. 3.2 Influences on leisure participation and situational circumstances and leisure participation. 3.3 List opportunities in leisure participation.

State clearly the factors which influence people’s participation in leisure.

Discuss the different opportunities abound in Leisure participation.

Textbooks Magazines

Understand Leisure participation through Case study analysis

Video film VHS and VCR

109




General Objective 4.0: Know leisure Products

4

4.1 Define leisure Product in the tourism context 4.2 Describe Leisure and Analyse its implications for leisure services.4.3 Explain the leisure experience.

Define leisure product

Analyse the implication, list out the ingredients experience.

State clearly the conditions for leisure.

Textbooks and Charts.

Assess Recreational activity for different type of travellers

In class exercise Flip chart and pens

General Objective 5.0: Understand how to plan Leisure Activities

5

5.1 Explain leisure planning 5.2 Analyse the Planning Process 5.3 Assess leisure demand in a given environment.

Define leisure planning. Analyse the processes used in assessing the demand.

Illustrate with sample data.

Textbooks. Understand the planning process

Guest speaker from the industry

General Objective 6.0: Understand trends in the Leisure and tourism Industry

6

6.1 Appreciate the use of information on trends. 6.2 Understand Leisure expectations are rising 6.3 Identify leisure as a growth industry. 6.4 Understand Health, fitness and new life style as leisure related activities.

Provide information trends in the following areas - Leisure time, participation, consumer expenditure etc.

Explain leisure as a growth industry. Explain and site examples of health fitness.

Textbooks

Magazines

Printed materials from handout.

Assess demand and supply of Leisure activities

Student to do a SWOT analysis on leisure opportunities of the locality

General Objective 7.0: Understand leisure provision in the public sector.

7

7.1 Identify providers of leisure services and facilities. 7.2 Appreciate public sector services and facilities.

List out the Providers of leisure services.

Discuss the public sector services and facilities.

Textbook. Assess public sector in leisure and tourism

Student to investigate the public sector role

Guest lecturer from the local gov. to give a speach

110




General Objective 8.0: Understand leisure provision in the Voluntary sector

8

8.1 Discuss Leisure in the voluntary sector 8.2 Analyse leisure participation in Voluntary groups. 8.3 Mention the roles of V/Gs in the society.

Explain the concept with examples of commercial and home based leisure facilities.

Textbook Assess the voluntary sector in travel and tourism

General Objective 9.0: Understand leisure provision in the commercial sector

9

9.1 Discuss commercial providers of leisure services and facilities. 9.2 Discuss Home based leisure 9.3 Tourism and holidays.

Explain the importance of leisure in the Voluntary sector. List out the roles of Voluntary groups in the society.

Textbooks

Video films.

In class Tutorials for essay

General Objective 10: Understand the concept of Tourism Management

10

10.1 Define Tourism Management

10.2 Discuss the Management process

11

10.3 Explain the Principles of Management in historical perspective.

10.4 Understand the Management functional and practices in Leisure

12

10.5 Describe Group behaviour in the Tourism Management setting.

10.6 Mention Quality Tourism Management.

Explain the concept with examples of commercial and home based leisure facilities.

Discuss tourism and holiday.

Textbooks Video films

In class Tutorial for essay

111




General Objective 11.0: Analyse performance appraisal based on management by objectives.

13 11.1 Explain the meaning of management by objectives.

14

11.2 Know management information system. 11.3 Appreciate performance appraisal.

15

11.4 Know the its implementation

11.5 Application of the MBO/performance appraisal management system.

Appraise management objectives.

Explain management information system.

Evaluate performance appraisal and its implementation

Text books Videos

Assessment: Give details of assignments to be used: Coursework/ Assignments 60 %; Examination 40%

Indicative Textbooks & References:

Page (2003) Tourism management: Oxford B&H Horner and Swarbrooke (2004) International cases in tourism management, Oxford: Elsevier. Fyall, Garrod and Leask (2003) Visitor Attractions), Oxford: B&H

112

Course: Tourism Promotion Department/Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: TOURISM PROMOTION Course Code: LTM 213 Credit Hours: 6.0 Year: 2 Semester: 1 Pre-requisite: Theoretical:

Practical: 2.0 hours/week 4.0 hours /week

GOAL: This course is deigned to acquaint students with the basic knowledge of tourism promotion.

General Objectives:

On completion of this course the student should be able to: -

1. Understand promotion in the travel and Tourism Industry 2. Understand tourism advertising in promotion. 3. Understand direct marketing in Tourism Promotion 4. Understand Public relations and its use in the tourism Industry.

113




General Objective 1: Understand Promotion in the travel and Tourism Industry

1

1.1 Define Tourism Promotion 1.2 Distinguish between different sales promotion

Explain Tourism Promotion.Discuss different sales promotions.

Textbooks

Magazines, printed materials.

Understand tourism promotion techniques

Guide student through the use of different promotion material

Promotion material such as brochures and internet

2

1.3 Relate their use in achieving differing objectives 1.4 Indicate the stages in campaign Planning for tourism promotion

State their uses. Explain the various stages in campaign planning.

textbook Understand the process of campaign planning

Guide student to identify priority for a chosen tourism destination

Flipchart and pens

3

1.5 Evaluate the effectiveness of campaign 1.6 Explain the role of exhibition, workshops and presentations on the travel and tourism Industry.

Analyse the effectiveness of promotion campaigns.

Explain the importance of workshops, exhibition and presentation.

Use examples from industry

Understand the role of exhibition and workshops

Direct students to design porters for an exhibition on a particular theme.

General Objective 2: Understand Tourism Advertising in Promotion

4

2.1 Define advertising 2.2 Explain the purpose of advertising

Explain advertisings. Explain the purpose of how to create effective advertising.

Textbooks Handout

Create an advert for a leisure or tourism related product

Direct students to produce and participate in radio and TV jingles of various tourist destinations.

videocamera

5

2.3 Explain how to create effective advertisements 2.4 Indicate the role of the advertising agent.

Discuss the role of advertising agent.

Videos on adverts VCR

Compare and contrast adverts

.Show advert made by students and discussion

Videos and VCR

6

2.5 Explain the factor behind choice of media 2.6 Explain the need to plan for promotional budgets.

Highlight on the choice of media.

Understand the process of promotional budgets

Guide students to make a promotional budget

PCs

General Objective 3: Understand direct marketing in Tourism Promotion

7

3.1 Define Direct marketing 3.2 Distinguish between the various forms of direct marketing promotion.

Explain direct marketing. Explain the difference of various forms of marketing promotion.

Textbooks Handout

Understand the process of direct marketing and different tools

Direct students to design postcards for mailing, and for making direct contact on house to house basis.

Cardboard papers and papers.

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8

3.3 Explain the benefits which direct marketing offers over other forms of marketing communication.

Explain the benefits of direct marketing over other forms of communication

Continue from previous session

PCs

9 3.4 Explain how each form of direct marketing can be successfully applied.

Discuss the principles and techniques used in direct marketing applied (forms).

Assess different work produced in previous session

Help students to evaluate different work produced

PCs

10

3.5 Mount a successful direct mail campaign 3.6 Explain the benefits of the computer database as an aid to direct marketing in tourism promotion.

Explain on the success of direct mail campaign. Explain the use of database as an aid to direct marketing in tourism promotion.

Write a meaningful brief for a mail campaign

Direct students in the writing process

PCs

General Objective 4: Understand Public relations and its use in the tourism Industry

11 4.1 Define Public relation, characteristics and its role in tourism promotion

Explain the recent public relations

Textbooks Handouts

Understand the different way of conducting PR

Have group discussion and summarize the key points.

Textbooks Handout.

12

4.2 Compare the benefits of public relations (PR) campaign with other forms of communication.

Compare the benefit of public relations over other forms of communication.

Help student in producing a PR campaign

13

4.3 Identify the role of the public relations offices (PRO) and the functions of PR. 4.4 Explain how Public relation campaign are mounted.

14

4.5 Evaluate alternative approaches to gaining publicity.

List the role and function of public relation officer.

Discuss how public relation campaign are mounted or carried out.

Assess alternative approaches to gaining publicity.

Discussion on previous session

15 4.6 Explain the importance of measuring the success of all promotional techniques.

Evaluate the importance of measuring the success of all promotional techniques.

115

Assessment: Give details of assignments to be used: Group Presentation of results of practical work 100% (based on 4 different work produced)


Tapp A (2000) Principles of Direct and database marketing, Harlow: prentice Hall Smith and Taylor (2004) Marketing Communication London: Code and Page

116

Course: Principles of Economics I PROGRAMME: NDLEISURE AND TOURISM MANAGEMENT Course: PRINCIPLES OF ECONOMICS I Code: BAM 114 Credit Hours: 3 Semester: ONE Pre-requisite: Theoretical:


Course main Aim/Goal

The course is designed to provide the student with an introduction to the basic principles of Economics.

General Objectives: On completion of the course, the student be able to:

1. Know the scope of economics 2 Understand the price theory 3. Understand the theory of production 4. Know the factors affecting the location and regulation of industries.

117


Week Specific Learning Outcomes Teacher’s Activities

Resources Specific Learning Outcomes Teacher’s Activities Resources

General Objective 1: Know the scope of Economics

1

1.1 Define economics and the scope1.2 State the limitation of the definition 1.3 Compare the views of the classical economist with the modern economists.

2

1.4 Relate economics to the physical sciences 1.5 Relate economics to other social sciences

• Explain the concept and scope of Economics. • Explain the classical and modern economic theories. • Relate economics to the physical and other social sciences.

Textbooks (i) Analyse basic economics problems.

(a) Guide students to analyse basic economic problems and the issue of scarcity of resources etc.Use simple case study to examine basic economic issues


Simple case study

General Objective 2: Understand the price theory

3

2.1 Explain the concept of demand 2.2 Explain the concept of supply 2.3 Explain the concept of price equilibrium

4

2.4 Explain the concept of utility 2.5 Explain the uses of utility 2.6 Explain price elasticity 2.7 Explain how to solve problems involving 2.6

5 2.8 Explain income elasticity 2.9 Explain how to solve problems involving 2.8

• Explain the concepts of demand, supply and Price. • Explain how to solve problems involving price and income elasticity • Conduct test.

Textbooks Graph papersMathematical sets

(i) Solve problems involving demand, supply, price equilibrium, utility and price elasticity.

(ii) Solve problems involving income elasticity.

(iii) Illustrate demand, supply, utility, elasticity and equilibrium with graphs.

(a) Guide students to solve problems involving 2.8 and 2.9.

(b) Illustrate demand, supply, utility, elasticity and equilibrium with graphs.

Graph paper, Mathematic sets.


General Objective 3: Understand the theory of production

6

3.1 Define production 3.2 Identify the factors of production

(a) Land (b) Capital (c) Labour (d) Entrepreneur

7 3.3 Explain the uses of each in 3.2 3.4 Explain types of markets - perfect

• Explain production, its factors and their uses. • Explain types of markets • Describe different types of costs. • Explain the law of diminishing return

Textbooks Graph papers

(i) Solve problems (using graphs) involving perfect competition, monophony, oligopoly, duopoly, monopoly and perfect competition.

(ii) Solve problems (using graph) involving total cost, average cost,

(a) Guide students to solve problems involving different market conditions,.

(b) Guide students to solve problems involving different cost behaviour.

(c) Solve problems (using graph_

Graph paper, maths sets etc.

Graph paper, Maths sets etc.

Internet and

118


Week Specific Learning Outcomes Teacher’s Activities

Resources Specific Learning Outcomes Teacher’s Activities Resources

competition, monopoly, oligopoly, duopoly, monophony and imperfect competition.

8

3.5 List production functions: Long and short run cost

(a) Total cost (b) Average cost (c) marginal cost/ revenue

9 3.6 Explain the law of diminishing returns

10

3.7 Explain the law of variable proportion, increasing and decreasing returns, price and output determination under conditions of perfect and imperfect competition and monopoly.

11 3.8 Explain profit maximization theory and equilibrium analysis; normal and supernormal profits.

and the law of variable proportions. • Explain profit maximization and the concept of equilibrium • Give assignment.

marginal cost/revenue.

(iii)) Solve problems (using graph_ involving the laws of diminishing returns, variable proportion, increasing and decreasing returns. Price and output decisions under perfect competition and monopoly.

(iv) Solve problems involving profit maximization, equilibrium analysis etc.

involving the laws of diminishing returns, variable proportion, increasing and decreasing returns. Price and output decisions under perfect competition and monopoly.

(d) Solve problems involving profit maximization, equilibrium analysis etc.

Relevant Websites

General Objective 4: Know the factors affecting the location and regulation of industries

12 4.1 Explain what industry is 4.2 Recognize the factors that influence the location of industry.

13 4.3 Explain mergers and acquisitions4.4 Explain restrictive industry practices.

14 4.5 Explain government/industry relationships.

15

4.6 Explain government policies on location of industry.

• Explain industry and factors that influence its location.• Explain mergers and acquisitions. • Explain government policies on location of industry. • Explain government/ industry relationships • Conduct test.

Textbooks (i) Visit local industries and determine factors that determine their locations. (ii) Visit relevant govt. agencies and find out the regulations guiding the operations of industry in your locality. (iii) Analyse cases relating to mergers and acquisitions consider the trend in the banking sector.

(a) Take students to local industries and govt. agencies to determine factors determining their locations and regulations.

(b) Guide students to analyse cases relating to mergers and acquisitions consider the trend in the banking sector.


119

ASSESSMENT CRITERIA

Exams 70%

Continuous Assessment 30%

Practical25%

Other (Examination/project/portfolio)%

120

Course: Hospitality Management Department/Programme: HOSPITALITY MANAGEMENT (NATIONAL DIPLOMA) Course: HOSPITALITY MANAGEMENT Course Code: HMT 236 Credit Hours: 4 Year: 2 Semester: Pre-requisite: Theoretical:



1.0 Understand the nature of the hospitality Industry 2.0 Understand the organizational set up of the hotel industry 3.0 Organograme of a hotel 4.0 Know the importance of health and safety at work 5.0 Understand accident prevention in the hospitality Industry task procedures

121




General Objective 1.0 Understand the nature of the hospitality Industry

1

Define hospitality industry Describe the varieties of hospitality industry: Hotels and restaurants (e.g. Hotels, restaurants, clubs, motel, (etc) Welfare and industrial catering (e.g. hospitals, nursing homes, residential establishment e.g. schools and colleges, halls of residence (etc)

2 Transport catering (e.g. railways, motorways, airlines, ferries cruise ship etc.

Explain hospitality industry Explain the component of hospitality (i.e. International restaurant, welfare and industries catering e g hospitals, Nursing home etc

Textbooks Hand outs

Know the meaning of hospitality industry the ability to explain all the categories of the hospitality industry

*Arrange reading *Ask students to summarise the varieties of types of hospitality industry * Take Students to the various types of hotels, restaurant and recreational centres

Textbook Handout on the nature of hospitality industry

Vehicle

General Objective 2.0 Understand the organizational set up of the hotel industry

3

Specific Learning Objective

2.1 Define the term organization 2.2 Itemize hotel departments:

1. Front office 2. Housekeeping 3. Food and beverage 4. Maintenance 5. Accounting 6. Administration

List and explain the departments in a hotel

Textbooks Charts

Know the term organization the ability to enumerate the various departments in a hotel

Give assignment of any organization of and supervise the task

Visit a five star hotel and go through the various Department

Textbooks printer materials or journals

vehicle

General Objective 3.0 Organograme of a hotel

4


3.1 Draw an organizational charts of:

(a) Small hotel (b) Medium hotel (c) Large hotel

textbooks *The organizational of charts of a hotel *Know the organizational structure of small and a large hotel

Ask students to draw an organizational chart of a hotel * students to compare an organizational structure of small and large hotel of a given work

Textbook Handout

122




5 3.2 Differentiate between the organizational structure of small and large hotels

General Objective 4.0 Know the importance of health and safety at work

6 4.1 Explain the basic principles of occupational hygiene

7 4.2 Specify the rules of using chemicals

8 4.3 Know the safety regulations 4.4 Describe the responsibility of the employers

9 4.5 Explain the provision and use of work equipment.

Take the students through safe procedures in the hospitality Industry.

Fast track Food safety Videos

*The principles of occupational hygiene * List the rule of using chemicals. * Know the responsibility of the employers *Know the use of work equipment.

*Let student demonstrate the safety procedures in the hospitality industry *Ask Students to summarise the key points of health and safety at work *Demonstrate issue pf different chronicles for cleaning

Textbooks Handouts Red Cross manual

General Objective 5.0 Understand accident prevention in the hospitality Industry task procedures

13


6.1 Know the use of first aid equipments

14 6.2 Explain fire precaution

15 6.3 Describe the methods of extinguishing a fire

Arrange for fire fighting procedure and prevention.

Explain five precaution Discuss the methods of extinguish fire

Textbooks Handouts and printed materials on first, aid and fire extinguishers

Know the simple procedure on first and unsafe understand fire prevention. Know the methods of extinguishing five

Demonstrate a single incident of first aid. Ask student to explain the key points on five preventions and five extinguisher

First aid Box, Five extinguisher Textbook

Assessment: Give details of assignments to be used: Coursework/ Assignments 50 %; Projects 50 %; Examination 50%


123

Course: Principles of Accounts II PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: PRINCIPLES OF ACCOUNTS II Code: ACC 121 Credit Hours: 4.0 Semester: SECOND SEMESTER Pre-requisite: ACC 111 Theoretical:


Goal: This course is designed to enable the student understand the application of accounting principles to specific business transactions

GENERAL OBJECTIVES:

On completion of this module the students should be able to:

1.0 Understand Control Accounts. 2.0 Know the different methods for the collection of data for Final Accounts from incomplete records. 3.0 Understand manufacturing accounts and Trading Accounts. 4.0 Understand the accounts of non-trading organization. 5.0 Understand Partnership Accounts. 6.0 Understand the preparation of simple Company’s Final Accounts.

124




General Objective 1: Understand Control Accounts. 1 1.1 Define Control Accounts.

2

1.2 Explain the need and uses of control accounts in a business enterprise.

(i) Explain Debtors and Creditors control/accounts. (ii) Prepare Control Accounts and state their uses.


1. Demonstrate the need for control account in business enterprises.

2. Prepare final accounts of enterprise from incomplete records.

State the uses of control account.

Students to carry out preparation of final account from incomplete records manual or electronically using a case study exercise.

Accounting packages.

Spreadsheets.

General Objective 2: Know the different methods for the collection of data for Final Accounts from incomplete records.

3

2.1 Explain the term incomplete records as distinct from complete records. 2.2 State and explain the different methods of collecting date for the preparation of final accounts from incomplete records.

4 2.3 Prepare the final account of an enterprises from incomplete records.

(i) Describe incomplete records.(ii) Differentiate single Entry bookkeeping from incomplete records. (iii) Explain causes of incomplete records. (iv) Prepare final accounts from incomplete records.


1. Demonstrate the need for control account in business enterprises.

2. Prepare final accounts of enterprise from incomplete records

State the uses of control account.

Students to carry out preparation of final account from incomplete records manually or electronically using a case study exercise.


Spreadsheets.

General Objective 3: Understand manufacturing accounts and Trading Accounts.

5

3.1 Distinguish between manufacturing account and trading account. 3.2 Explain the details that will appear In such account.

6

3.3 Prepare a manufacturing account format. 3.4 Prepare simple account of manufacturers, valuation of stock and work in progress of such organizations.

(i) Explain manufacturing account and its components. (ii) Illustrate with examples the preparation of final accounts of a manufacturing enterprise.


1. Determine prime cost overhead.

2. Produce a format for a manufacturing account.

Display graphically preparation of final accounts of a manufacturing enterprise manually or electronically.

Spreadsheets


Flipchart.

Case study exercise.

125




General Objective 4: Understand the accounts of non-trading organizations.

7

4.1 Explain a receipts and payments account. 4.2 Prepare a simple receipts and payments account.

8 4.3 Differentiate Income and expenditure account from a receipts and payments accounts.

9

4.4 Prepare an income and expenditure account from a receipts and payment accounts. 4.5 Distinguish between the records of a sole proprietor and that of non-trading organization. 4.6 Prepare the accounts of non-trading organization.

(i) Explain Receipt and Payment Accounts. (ii) Prepare the final accounts of a non- trading organization. (iii) Compare the final accounts of non trading organization with that of a sole proprietor.


1. Prepare the accounts of mosques, churches and clubs.

Direct students to prepare, using a computer spreadsheet, the accounts of non-profit making organizations using a case study exercise.


Spreadsheets.

Flipcharts.

General Objective 5: Understand Partnership Accounts.

10

5.1 Explain the relationship that can appropriately be described as a partnership. 5.2 Explain the nature of partnership agreement. 5.3 Interpret the law relating to the partnership business.

11

5.4 Determine each partner’s share in the relationship through the preparation of partnership profit and loss appropriation accounts at the end of each financial year. 5.5 Compute and make correct ledger entries relating to the interest due to the partners on their drawings. 5.6 Explain why interest should be allowed either on the partner’s capital or drawing balances.

(i) Explain the law relating to partnership, its formation and accounting procedures. (ii) Illustrate the preparation of partner’s profit and loss appropriation account, current accounts, capital accounts and balance sheet.


1. Prepare partnership final accounts reflecting partners salaries interest on capital drawings and share of profit.

Direct and observe the students preparing final accounts of a partnership using a case study example.

Spreadsheets


126




12

5.7 Explain the differences in approach between accounting for a partnership where the partners capitals are fixed and where they are not.

General Objective 6: Understand the preparation of simple company’s final accounts.

13 6.1 Prepare appropriation account of a Limited Liability company.

14

6.2 Distinguish the appropriation account of a Limited Liability Company from that of partnership.

15

6.3 Prepare a simple Balance Sheet of a Limited Liability Company.

(i) Explain the preparation of the appropriation account and Balance Sheet of a Limited Liability Company. (ii) Prepare the appropriation account and Balance Sheet of a Limited Liability Company.

1. Prepare the final accounts of companies.

Direct and observe the students preparing the final accounts of Limited Liability Companies.

Spreadsheets


Flipcharts.

Sample companies audited accounts.

ASSESSMENT CRITERIA

Coursework 25%

Course test%

Practical 25%


Suggested reading

Owen G (1998) Accounting for Hospitality, Tourism and Leisure, 2nd ed., Harlow: Longman

127

Course: Communication Skills PROGRAMME: ND Office Technology and Management Course: Communication Skills Code: OTM 222 Credit Hours: 2 hours Year: 2 Semester: 3 Pre-requisite: Theoretical:


Course main Aim/Goal: The module is designed to assist the student to interact positively with employers, colleagues, customers etc in the work environment.

General Objectives:

1.0 Know how to interact with people in the work environment. 2.0 Know how to maintain a good image. 3.0 Know how to maintain a good disposition/and maintain stability. 4.0 Know how to develop listening skills. 5.0 Know the rules & regulations guiding the profession (office ethics). 6.0 Know office politics and when to apply them.

128





General Objective 1.0: Know how to interact with people in the work environment

1-3

1.1 Explain relationships in work environment.

1.2 List various ways colleagues can be addressed in the office.

1.3 Deal with difficult persons.

1.4 Evaluate interactions with colleagues, etc.

- Explain relationships in work environment.

- Explain how workers can be addressed (established patterns).

- Explain how to deal with difficult persons.

- Emphases the need to be pleasant and business like.

- Emphasise the need to evaluate interaction with people.

Chalkboard

Posters

Graphics

White-boards

Organize role plays in the work environment

Student guided role play activities

Case-studies

Films Video Cassette, etc

General Objective 2.0: Know how to maintain a good image.

4-5

2.1 Maintain a good image.

2.2 Display a positive attitude in the office

2.3 Dress appropriately.

2.4 Be competent in the profession.

- Explain the importance of the secretary’s image in an organisation.

- Explain the general attitudes to be displayed by the secretary.

- Explain the importance of physical appearance.

- Explain the importance of competency and intelligence in the profession.

Ditto Read, copy, write and transcribe dictated passages.

Ditto Ditto

129





General Objective 3.0: Know how to maintain a good disposition.

6-7

3.1 Maintain a pleasant working relationship with people.

3.2 Display maturity when working under stress, or within short notices.

3.3 Maintain a well integrated personality.

- Explain why it is necessary to maintain a pleasant working atmosphere.

- Explain how to handle tasks within short times.

- Explain how to avoid unpleasant situations.

Ditto

Shorthand laboratory and typewriter and PCs

Demonstrate transcription and proofreading techniques.

Demonstrate and assess student activities (role-plays and case-studies).

Ditto

General Objective 4.0: Know how to develop listening skills.

8-9

4.1 Listen attentively.

4.2 Take notes when a speaker is speaking.

4.3 Ask questions for clarification.

- Emphasise the need to listen attentively.

- Emphasise the need to take notes when the speaker in speaking.

- Emphasise the need to ask questions to clarify instructions.

Chalkboard

Posters

White-boards

Reading materials

handouts

4.1 Students listen to radio and also watch clips on attentive listening.

- Organise films.

- Play cassettes.

- Guide student activities

Audio tapes Cassette tape Recorder/Player Video tapes Television VCR Reporters note Book Pens

General Objective 5.0: Know the rules and regulations guiding the profession.

10-13

5.1 Exhibit basic courtesy as an integral part of work habits.

5.2 How to deal with both genders in the workplace (male and female)

5.3 How to maintain a proper degree of formality

- Explain basic courtesy as an integral part of work habit.

- Describe the proper level and degree of formality and respect with staff/visitors/colleagues and supervisors

- Role plays and case studies

Films

Video CD

Clips

Class handouts

130





and respect with staff and visitors.

5.4. Professional relationships: how to recognise and deal with different type of harassments

General Objective 6.0: Know the office politics and when to apply them.

14-15

6.1 Explain office politics.

6.2 Explain the political structure of an office.

6.3 Explain the importance of political structures in a working environment

6.4 List beneficial office politics in the office.

- Explain office politics.

- Give example of political structures.

- Explain why it is important to know the organisational structure when dealing with people. - Point out office politics that can be useful to an office professional

White board

Handouts

Show students organizational chart and explain the politics within it.

Student activities recognizing organizational chart

Group discussions

Organisational charts

Handouts

ASSESSMENT CRITERIA

Coursework 30%

Course test%

Practical %

Other (Examination/project/portfolio70%

131

Course: Office Practice PROGRAMME: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: Office Practice Code: LTM 214 Credit Hours: 4 hours Year 2: Semester: 1 Pre-requisite: none Theoretical:


Course /Goal: The module is intended to equip students with overall knowledge of the key function of the office role of the office in relation to the business world.

General Objectives: On completion of this course the student should be able to: -

1.0 Know the functions of an office in an organisation. 2.0 Understand types of office structure. 3.0 Know the meaning and functions of a registry. 4.0 Understand the uses of the various mailroom equipment (office mail & services). 5.0 Know the functions and services of the Post Office and other special deliveries. 6.0 Understand the services of NITEL and other communication services.. 7.0 Know common office terms, acronyms, abbreviations and slips. 8.0 Understand the types, importance and functions of office equipment.

132




General Objective 1.0: Know the functions of an office in an organisation.

1 1.1 Define an office. 1.2 State the functions of and office.

2

1.3 Explain the importance of an office to a business organisation. 1.4 Describe work environment.

- Give students various definitions of an office. - Explain the functions of an office, e.g. receiving, storage, reviewing, etc. - Explain the importance of an office to a business organisation. - Explain work environment and how the office can be arranged.

Textbooks

Handouts

Visual examples

1.1 Watch video clips of a modern office.

1.2 Show pictures, layout of modern offices

- Show students various video clips on the modern office pictures and posters of modern offices.

-Overhead projector - Slides - Video Cassettes - Computer

General Objective 2.0: Understand types of office structure.

3

2.1 Explain various organisation structures. 2.2 List the functions of the various units of the organisation. 2.3 List the factors affecting location of an office layout.

- Posters, diagram of organization structures. - Explain the functions of the various units in an organisation and factors that affect office location. - Refer students to the UNIT 113 (ICI I) when they study the principles of ergonomics in the work station.

- Posters - Books - Handouts - Books - ICI I Syllabus - Office furniture catalogue.

2.1 Draw an Organisation chart. 2.2 Show different types of office layout. 2.3 Identify key ergonomics in the work place.

-Guide students in drawing an organisation chart. - Show difference types of office layout. - Explain the ergonomics in the work place. - Student activity drawing various office layouts ideal taking into account environmental factors (temperature, noise, illumination).

-Organizational chart - Projectors - Video - Cassettes - Chalkboard - Whiteboard - Chalkboard, Whiteboard - OHP - Video clips - Flip chart

General Objective 3.0 Know the meaning and functions of a registry.

4 3.1 Describe a registry 3.2 State the functions of a registry.

5 3.3 Identify the merits and demerits of a centralized registry.

6

3.4 Identify factors that should be considered when deciding on types of registry. 3.5 List the registry personnel. 3.6 Establish the duties of registry personnel.

- Define a registry. - Explain the functions of a registry. - Explain the differences between centralized and decentralized registry and their advantages/ disadvantages

-Registry equipment. - Law books.- Books - handouts

3.1 Identify the types of registry - open, secret, etc.

-Display various clips of office registry for students to see. - Visit the office registry of an organization.

-Registry equipment - Projectors - Video equipment. - Contacts with Registry offices in local organisation.

133




General Objective 4.0: Understand the uses of various mailroom equipment.

7

4.1 List and identify the various mailroom equipment. 4.2 Demonstrate use of the mailroom equipment.

-Explain the various steps mails are handled. - Explain/list the various mailroom equipment. - Demonstrate the use of the various mailroom equipment and machines.

-Date stamping machines. - Shredder - Delivery trolleys - Staplers - Punches - Addressing machines. - Sealing machines - Stamps, etc

General Objective 5.0: Know the functions and services of the Post office and other special deliveries.

8

5.1 List services provided by the Post Office e.g. EMS, Registered Mails, Money Orders, Parcel Post, Advice of Deliveries, Airmail, etc.

9 5.2 List the various public and private services eg DHL, UPS, etc.

- Explain the various services rendered by the Post Office. - Explain the various courier services.

-Chalkboard- Brochures - List of prices

5.1 To provide with practical experience visiting public and private postal services.

-Organise a trip to the Post Office. - Get students in groups to ask relevant\ questions about postal services. - Give students case study to select appropriate mail services.

-Specimens of items listed in 5.1. - Contacts with local Post Office.

General Objective 6.0: Understand the services of NITEL and other communication services.

10

6.1 List the services of NITEL eg local/long distance calls, international calls, fax messages, Internet.

- Explain the services and operation rendered by NITEL.

- Brochure - List of prices

6.1 Identify other types of communication services, eg GSM, etc.

- Organise a trip to NITEL and NIPOST.

- NITEL Cards - Handsets - Telephone box - Refill cards etc.

General Objective 7.0 Know common office terms, acronyms, abbreviations and slips.

11-12

7.1 List most common office terms, acronyms, abbreviations, etc.

- Explain the common office terms that are in use.

Handouts 7.1 Identify and explain the use of office slips and common terms eg.Urgent, immediate, etc.

- Explain the use of office slips and common terms. - Group work/game to identify various (Hidden) acronyms and office slips.

-Various Slips - Group work game form (scrambled words, memory cards, etc).

134




General Objective 8.0 Understand the types, importance and functions of office equipment.

13 8.1 Establish the importance of the various office equipment.

14 8.2 List the functions of the office equipment.

15

State the advantages/disadvantages of using some equipment.

-Explain the importance of the various equipment.

- List and explain the functions of office equipments.

- Explain the advantages/ disadvantages of each equipment.

-Handouts - Pictures - Posters - Magazines

List the types of key office equipments.

List and explain the general of key office equipment.

-Computer - Photocopies - Franking machine - Shredder - Fax machine - Scanner - Guillotine - Filing cabinets - Scanner etc.

ASSESSMENT CRITERIA

Coursework 30%

Course test%

Practical %


135

YEAR II SEMESTER II

Course: Sustainable Tourism Department/Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: SUSTAINABLE TOURISM Course Code: LTM 221 Credit Hours: 2 HOURS Year: 2 Semester: 2 Pre-requisite: Theoretical:


GOAL: This course is designed to enable the student acquire basic knowledge of sustainable tourism

General Objectives: On completion of this course the diplomate should be able to:

1.0 Understand Antecedents of sustainable development 2.0 Understand the concept of sustainable leisure and tourism. 3.0 Understand the concept of sustainable Tourism development 4.0 Relate sustainable tourism development and economic restructuring 5.0 Understand the relations between tourism, society and culture and sustainability 6.0 Identify the tools for sustainable tourism management.

136



Basic and Major tourism Terminologies

Teacher’s activities Resources Specific Learning Outcomes Teacher’s activities Resources

General Objective 1.0 Understand Antecedent of sustainable Development

1

1.1 Explain changing attitudes towards nature in Western Society 1.2 Explain Romantics Vision 1.3 Explain the Rise of progress conservation 1.4 Explain Antecedents

Discuss the changing attitude towards nature

Discuss Romantic VisionDiscuss the rise of progress conservation Explain Aristae Ecotowition Discuss Antecedents.

Textbooks To understand the importance of the environment in (natural, social and cultural terms)

To discuss with students the importance of certain resources. Student to produce a list of resources to be preserved

Flip chart and pens

General Objective 2.0: Understand the concept of sustainable leisure and tourism

2

Specific Learning Outcome Specific Learning Outcome

2.1 Define sustainable leisure and tourism 2.2 Apply the concept of sustainability to different leisure and tourism scenarios 2.3 Define development 2.4 Understand the relationship between sustainability and development (contrasts and interactions)

Lecture supported by use of examples

Explain the relationship

Textbook Understand the concept of sustainability through the use of examples (i.e. mass tourism vs small scale tourism)

Show video on mass tourism followed by discussion

VCR

Specific Learning Outcom narrate sustainable Textbook General Objective 3.0: Understand the concept of Sustainable Tourism Development

3

Specific Learning Outcome

3.1 Explain sustainable developments and Tourism 3.2 Explain sustainable Tourism as a problem of Scale. 3.3 Explain the Time Scale involved.

Lecture of theoretical approaches to sustainability Highlight on the problems of scale Explain the Time scale

Textbook Understand Mass vs niche tourism and sustainability Understand long term vs short term benefits

Assess the community involvement in decision making process

Use of examples and in class discussion

In class discussion

White board and pens

137





4

3.4 Explain the sustainable development framework - sustainable development in environmental, socio-cultural and economic terms

5 3.5 Explain Community participation 3.6 Identity a tourist 3.7 Illustrate the corporate dimension

6

3.8 Explain the Regulatory contest of sustainable development 3.9 Identify the role of the Community in the SD framework (i.e. the community as owner of the resources and their responsibility towards them)

Discuss community Define Community Rent.Identify a tourist Highlight the corporate dimension

Discuss the regulatory contest of sustainable tourism development

General Objective 4.0: Relate sustainable tourism development and economic restructuring

7


5.1 Evaluate the economic impact of tourism 5.2 Explain the new forms e g consumption i.e. opportunity for sustainable tourism?

8

5.3 Analyse the sustainable Tourism Regulation 5.4 Explain the political economy of sustainability (developed world vs developing world)

Explain the new forms of consumption Discuss the sustainable Tourism Regulation Explain the political economy of sustainability

Textbook Use examples form other African countries with an active tourism industry

Assess the economic impact Flip chart and pens

General Objective 5.0: Understand the relations between tourism, society and culture and sustainability

9


5.1. Evaluate the social impact of tourism

10 5.2 Understand the Geography indigenous people 5.3 Define community based tourism

Explain the geographicalExplain Indigenous

Lecture

Discus Indigenous in South

Textbook

Textbook

Textbook

Use examples from wildlife tourism in Masailand, East Africa Analyse Developing Indigenous tourism

Continue for previous week

Assess the socio-cultural impact of tourism (i.e prostitution in Thailand)

Flip chart and pens

138





11

5.4 Assess Indigenous involvement in tourism in Nigeria

Discuss the wildlife in Masailand of East Africa

Explain developing indigenous Indigenous tourism Analyse the could of indigenous tourism

applying concept to Nigeria

General Objective 6.0: Identify the tools for sustainable tourism management

12


6.1 Outline the tools for Sustainable Tourism

13 6.2 Understand the concept of carrying capacity in leisure and tourism.

14 6.3 Understand the importance of ethics in leisure and tourism operations

15

6.4 Understand the importance of code of conduct in leisure and tourism

Explain the tools for sustainability Tourism Explain the carry capacity

Analyse the Environmental impact assessment e g sustainability tourism Explain the cumulative effects assessment Explain Ecological sustainable developmentDiscuss integrated resource Management, social values and ethic

Textbooks,Journals

Textbook

Textbook

Textbook

Textbook

Textbook

Understand ways of managing tourism in a sustainable manner

Lecturer to guide student to identify ways of limiting environmental and socio-cultural al impacts

Use video by Tourism concern “Looking Beyond the Brochure” (Gambia)

Flip chart and pens

Assessment could consist of an individual essay 60% (2,000 words on the concept of sustainable tourism) and a group presentation 40% on a sustainable tourism case study. Holden (2000) Environment and Tourism, London: Routledge is only an example.

139

Course: Art Heritage and Culture Department/Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: ART HERITAGE AND CULTURE Course Code: LTM 222 Credit Hours: 5 HOURS Year: 2 Semester: 2 Pre-requisite: Theoretical:


GOAL: This course is designed to enable the student acquire knowledge of Nigeria’s diverse Cultural Resources for Tourism Promotion


1.0 Know the major ethnic groups of Nigeria 2.0 Identify the different distinct physical structures of the major tribes. 3.0 Know the important Cultural Festival in Nigeria 4.0 Identify the major Cultural Festivals in the six geopolitical zones. 5.0 Know the impact of Cultural ceremonies on tourism Promotion in Nigeria 6.0 Know the role and importance of land marks in tourism.

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Week/s Specific Learning Outcome Teacher’s activities Resources Specific Learning Outcomes


General Objective 1.0 Know the major ethnic groups of Nigeria.

1 1.1 Identify the mix ethnic groups of Nigeria

2

1.2 Trace the history of these mix of ethnic groups mentioned in 1.1 above using the following parameters.

a) Origin b) Location c) Language and occupation

3

d) Arts and crafts e) Marriage pattern f) Food and life pattern g) Sacrification h) Festivals.

Term paper to be present by different students in class.

Discuss the origin plot the different location into the map of Nigeria. Explain the languages and the occupations.

Discuss the Arts and Cultures.Discuss the Marriage partner Discuss the foods life partner of each ethic group

Explain the Sanctification Explain the festival

TextbooksJournals Magazines Maps

Textbook

Journals Magazine Maps

Identify the unit of ethic groups of Nigeria

Trace the history of these mix of ethic groups in 1.1 above using the following parameters.

Draw the map of Nigeria and fix each ethic group into the appropriate position

Explain the ways of life e g each ethic group.

Divide the class into various ethics group and let them demonstrate their Marriage pattern, and positives

Textbook

A chart containing map of Nigeria

General Objective 2.0: Identify the different distinct physical structures of the major tribes.

4

2.1 With the aid of a map show the location of the major ethnic groups as in 1.1 above 2.2 Describe the inverted traditional systems of administration of the three major ethnic groups in Nigeria.

5

2.3 Compare and contract the dressing mode of the three main ethnic groups in Nigeria 2.6 Explain the scarification (tribal marks) of the three main ethnic groups in Nigeria 2.7 Discuss the importance of the facial marks as in 1.6 above.

Brain storm and present the different dresses to the class by the different representative of the culture in the class. Identify the 3 ethic groups Identify the differences of the mode. Discuss the scarification of the three main ethic groups of Nigeria. Explain the importance of the facial marks

TextbooksJournals Maps

Textbook Journals Maps

Textbook Journals Maps

Draw a map of Nigeria Showing the major ethic group

Trace the origin of the facial mark of the main ethic group

Draw the map e g Nigeria

Showing the major ethic group.

Map of Nigeria

Textbook

Different dresses from ethic group a textbook

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General Objective 3.0: Know the important cultural festivals in Nigeria.

6

3.1 Define and explain the term festival3.2 Classify festival under the following headings:

a) Religious and cultural b) Occupational and sports

7

3.3 Trace the origin of each of the following national festivals in Nigeria e.g.:

i) National festivals

a) Independence day celebration b) Children day celebration c) May day celebration

8

ii) Religious Festivals

a) Id-el Fitri and Id-el Kabir b) Christmas c) Ogun Festival d) Alekwu

iii) Cultural Festival

a) Eyo - among the Yorubas b) Oro - Also among the Yorubas c) Ovia Osese - Among the Ogorisd) Sharo or Shadi - Among the Fulanis etc

Textbooks, Journals Magazines Maps

Narrate a particular festival one by one in the class

Draw out a calendar of some ethic group

Group visit to Osun Osogbo

Guide the class while the narrating is going on

Organise the Excursion to Osun.

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General Objective 4.0 Identify the major cultural festivals in the six geopolitical zones.

9

4.1 Occupational Festivals

a) New yam festival in the South especially among the Ibo speaking people b) Argungun fishing festival etc

4.2 Sport Festival

a) Dambe b) Kokuwa c) Argungu fishing festival

10

4.3 Identify were the festivals in 2.3 are in Nigeria and when they; are held 4.4 Discuss the importance of the various festivals in 2.3 above 4.5 Explain the importance of the festival in 2.3 4.6 Describe and state the importance of masquerades among the various ethnic groups in Nigeria.

Textbooks, Journals Magazines maps

Group assignment and discussion

Select a notable festival for the students to visit

Textbook

Textbook

General Objective 5.0: Know the impact of cultural ceremonies on tourism promotion in Nigeria.

11

5.1 Describe the common social ceremonies in Nigeria e.g. Durbar or display 5.2 Discuss the royal ceremonies among the various ethnic groups in Nigeria e.g. Igogo festival in Owo Ondo State Eyo in Lagos. Etc.

12

5.3 Prepare an annual plan of visit to the various festivals in Nigeria 5.4 Explain the importance of ceremonies to the development and promotion of tourism in Nigeria

Arrange for a group Tour where students can witness any of this festivities.

Arrange for visit to the various festival in Nigeria. Explain the importance of ceremonies to the development and promotion of tourism in Nigeria Analyse the roles which music dance and drawing play in the

TextbooksMagazines Journals

Carry out a mini Igogo and Duber festivals

Prepare an annual plan of visit to the various festivals in Nigeria

Identify the roles which music, dance and drama play in the cultural

Arrange for a group tour where students can witness any of this festivities

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13

5.5 State the roles which music, dance and drama play in the cultural festivals in Nigeria

cultural festival in Nigeria festivals in Nigeria.

Trace the origin e g the Bilikitu Sungbo and Long juju of Arochukwu

General Objective 6.0: Know the Role and importance of land marks in tourism

14

6.1 Identify the important land marks in Nigeria e.g. Hills, falls, springs lake etc.6.2 Discuss the source of the water falls in Nigeria e.g. Assop falls in Jos, etc.

15

6.3 Explain some common shrines in Nigeria e.g. Bilikisu sungbo, long juju of Arochukwu etc 6.4 Trace the origin of the shrines in 4.3 above.

Teachers Activities Identify importance land marks in Nigeria e.g Hills falls, springs lake etc. Arrange for a visit to a nearby land mark in your Area and treat individual. Discuss some common shrines in Nigeria e.g. Bilkisu sungbo, lang juju of Arochukwu etc. Discuss the Origin of the shrines in 4.3 above.

Resources Text books Journal, Magazines

Produce a list of Art heritage and cultural landmarks of Nigeria

Internet, Posters, and PC and printers

Assessment: Give details of assignments to be used: Group Project consisting of an exhibition 100%

144

Course: Tours Operations Programme: NATIONAL DIPLOMA IN LEISURE AND TOURISM MANAGEMENT Course: TOURS OPERATIONS Course Code: LTM 223 Credit Hours: 5 HOURS Year: 2 Semester: 2 Pre-requisite: Theoretical:


GOAL: This course is designed to enable the student acquire knowledge of Tour guiding and operations.

GENERAL OBJECTIVES: On completion of this course, the student should be able to:

1.0 Understand the definition, history and types of tours; tour guides and operators. 2.0 Understand tour booking conditions and limitations of liability. 3.0 Understand Reservations and Accounting Procedures 4.0 Understand Tour conducting, city and site Guiding 5.0 Understand how to work with Hotels, Resorts and Attractions 6.0 Understand Air travel and Tours 7.0 Understand Suppliers and Attractions. 8.0 Know how to deal with unexpected events in tour guiding 9.0 Understand how to create a tour. 10.0 Understand multi-day tour.

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General Objective 1: Understand the definition, History and types of Tours, tour guides and operators.

1

1.1 Define tours conducting and the Tour Industry. 1.2 Explain the history of tours and why take a tour 1.3 Describe different types of tours and types of tour Guides e.g. custom-designed tours, independent tours, hostel tours, escorted tours. Docents, sight seeing guides, city guides; tour Escorts; tour guides etc.

2

1.4 Explain the pre-parked tour components-Transport, accommodation, tanneries, sight seeing, meals 1.5 List the advantages of selling tours

See instructional Resource manual (Marc machine) - Use question and answer techniques

Test books See Reference.

- Give assignments - Delve into Appeal of tour conducting salary and benefits, challenges, the down side and Escort personalities.

General Objective 2.0: Understand tour booking conditions and limitations of liability.

3

2.1 Identify the key aspects of a tour brochure 2.2 Describe tour brochure price quotation 2.3 Explain tour booking conditions - included and excluded tour payment schedule, cancellation and refund policy 2.4 State the limitations of liability

Lecture -Tour Brochure - Textbooks

Tutorial on assignment

General Objective 3.0: Understand Reservations and Accounting Procedures.

4

3.1 Explain tour reservation procedures3.2 Explain tour accounting procedures

-Lecture - Visit tour operators and Travel agents

Textbooks 3.1 carryout a tour reservation procedure

Visit tour operators and travel agents

Guide students through a tour reservation procedures Guide and monitor the students and have them write a report

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General Objective 4.0: Understand tour conducting city and site Guiding.

5

4.1 Define terms commonly used in the tour industry 4.1 Identify for whom tour guides and tour escorts generally work 4.2 Explain the reason why people take tours 4.3 Appraise the attraction of tour conducting as a career 4.4 Identify the advantages of a tour-related career.

6

4.5 List the advantages and disadvantages of city and site guiding 4.6 Explain client and escort psychology, - managing group behaviour cultural sensitivity, dealing with fellow workers, preventing escort burnout 4.7 Highlight the importance of ‘code of conduct’ communication to the visitors.

Lecture with life situation examples

- Brainstorming on interpersonal Relationships.

Textbooks Deal with different need and wants

Pole play scenario highlighting a difficult situation (might be a dangerous situation a sickness problem or any other issue the tour guide might have to manage)

General Objective 5.0: Understand how to work with Hotels Resorts and Attractions.

7

5.1 Describe the ideal tour hotel 5.2 List examples of the ideal tour hotels and their locations 5.3 Explain how to negotiate with hotels 5.4 Explain how to prepare the passengers for the arrival at the hotels

8

5.5 Describe the various procedures of checking in your clients on arrival at the hotel 5.6 State the potential arrival problems5.7 Explain the hotel stay-the escorts routines 5.8 Describe the hotel check-out routine - e.g. examine the financial record of clients, luggage pick-up, on the motor coach.

-Lecture - Use case study

* Study Tour of a five star hotel with a visit to the sales and marketing opt to familiarize students with packages available for tourists.

Bran pared Escort’s Hotel reminder Checklist

Negotiate hotel accommodation Check in and check out guest into hotel

Guide students on negotiation of checking in /out of guests into hotel

Textbook

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General Objective 6.0: Understand Air Travel and Tours.

9

6.1 State the airline industry terminologies such: Terminal Boarding pass security Gate etc. 6.2 Discuss what an escort must do before a group arrives at an airline terminal 6.1 Explain a tour member pre-boarding activities

Prepare Air tour checklist - Case study

Floor plan of an international airport in Nigeria (Arrival and Departure Areas)

Pay a visit to Airport or the port to observe boarding, arrival, Departure etc

Guide students on visit to Airport or seaport

Airport or Seaport

10

6.2 List an escort’s in-flight responsibilities 6.3 Describe the procedures that face a group and an escort upon arrival at a destination

*Seating chart of an aircraft *Sample flight coupon *Visual summary of how airlines check in groups

-Excursion to an airport or sea port where seating chart are familiarization with.

Organise visit and guide students

minibus

General Objective 7.0: Understand Suppliers and Attractions.

11

7.1 Discuss how an escort can enhance a group’s cruise experiences -include the special terminology of ship personnel 7.2 Explain the distinct nature of group rail travel 7.3 Identify the kinds of dining series that work best for tour groups 7.4 Enumerate the considerations an escort must have in mind when a group visits and attraction.

-Lecture - Use the question and answer method

Visit to Sea Port to see a cruise lines

-Textbooks - sample ship expect ion report - Restaurant evaluation form

-Visit to the Nigeria Railway Corporation

Organise visit and guide students

minibus

General Objectives: 8.0 Know how to deal with the unexpected events in tour guiding.

12

8.1 List the general strategies for dealing with unexpected challenges 8.2 Identify two types of client mishaps that can often be avoided 8.3 Explain the exact steps to take when a client loses money or valuables

Lecture with case study -Sample of damaged property report - Sample of client accident report

Organise a tour

Guide students to cost out and price typical tour

Textbook

Handout

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8.4 Outline procedures for dealing with lost or damaged luggage flight delays or can collations, illness and accidents, client deaths, and hotel fires

- Sample of client change of tour plan form

General Objectives: 9.0 Understand how to create a tour.

13

9.1 Justify the escort’s need to know how tours are planned 9.2 Identify the prime sources for researching a destination 9.3 Describe the principles behind a successful tour itinerary 9.4 Cost out and price a typical tour 9.5 Explain the many ways through which tours may be promoted

Assignments -Textbooks - Draft sample of client survey form - Draft format for analyzing a destination - Draft format of tour costing sheet - Draft format of tour reservation form

Plan a tour Cost out and price a typical tour

Flip chart and pens PC and printer

General Objectives: 10.0 Understand multi-day tours.

14 10.1 List the materials that are required to manage a multi-day tour.

15

10.2 Explain the typical routines of a multi-day group trip 10.3 Read and Analyse a tour itinerary10.4 Discuss ways to keep a group entertained while a tour is in progress

Lecture Draft sample of general tour report

Assess what is required in the realisation of a multi-day tour.

Group Work toward assessment

PC, internet, printer

Assessment: Give details of assignments to be used: Project based on the creation of a tour of heritage and culture in Nigeria 100% supported by costing, timing, transport used and written itinerary.

149

Course: Air Fares and Ticketing II PROGRAMME: NATIONAL DIPLOMA LEISURE AND TOURISM MANAGEMENT Course: AIR FARES AND TICKETING II Course Code: LTM 224 Credit Hours: 5 HOURS Year: II Semester: II Pre-requisite: Theoretical:


GOAL: This course is designed to enable the student acquire Advanced knowledge on Air tariffs and fares.


1.0 Understand IATA terms; International journeys and direction of Fares. 2.0 Understand how to match cities with IATA areas, Global indicators and Direction codes 3.0 Know National or local currency fares, currency conversion, rounding procedures and fare construction. 4.0 Understand Routing tables and MPS routing fares. 5.0 Know OW (STI) Mileage System; Higher Intermediate Point and Backhaul check. 6.0 Understand Fare breakpoint, round and circle trip fares, circle trip minimum check 7.0 Prepare fare construction using Industry and carrier add-ons.

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Teacher’s activities Resources Specific Learning Outcomes Teacher’s activities

Resources

General Objective 1.0: Understand IATA Terms, International Journeys and Direction of Fares.

1


1.1 Explain the common terms usedin the PAT general rules book 1.2 Describe the anatomy of a journey.

2

1.3 Identify one way trip 1.4 Explain round trip 1.5 Explain circle trip 1.6 Describe open jaw for special fares 1.7 Explain counting transfers and stopovers.

Lecture with; illustrations and typical examples for early comprehension

Passenger air tariff books, Maps, Charts

General Objectives: 2.0 Understand how to Match cities with IATA areas, Global indicators and Direction codes.

3


2.1 Explain the IATA areas in the world 2.2 Identify the IATA Global indicators 2.3 Identify fare types.

4

2.4 Explain the OW versus half RT fares 2.5 Describe the global indicator 2.6 Explain carrier selection 2.7 Describe the conditions of the rule

Illustration recovery with good examples and practicing

Passenger Air Tariff (PAT)

Draw and label IATA traffic areas in the world

Supervise the work

IATA Ticketing Handbook

General Objectives: 4.0 Know National on local currency fares, currency conversion, rounding procedures, fare construction.

5

CURRENCY RULES

4.1 Identify local currency; fares 4.2 Explain the NUC conversion procedure.

Use Internet to find the conversion procedures

Supervise the work

Textbook

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Resources

6 4.3 Explain the rounding of NUCs 4.4 Explain the rounding of local currency fares

General Objectives: 5.0 Understand Routing tables and MPS, routing fares

7


5.1 Explain the application of routings 5.2 Describe the specified routing table 5.3 Explain the route reference number e.g. linear route with headline and sideline cities, linear map route.

8 5.4 Re-explain the fare construction formula

Illustrate with precision routes to include Nigeria’s and other world cities

Passenger Air Tariff (PAT)

Use the internet to find out routingsIllustrate with a digram the specified routing 5.3 draw and label the linear map route.

Draw a diagram on the board Supervise the work and give assignment

Internet JATA Ticketing handbook IATA ticketing Handbook

General Objectives: 6.0 Know OW(SITI) Mileage system, Higher Intermediate point and Backhaul check.

9

Specific Learning Outcome SITIOW THROUGH FARE CONSTRUCTION

6.1 Explain the maximum permitted mileage 6.2 Describe the ticketed point mileage.

10

6.3 Explain the extra mileage allowance 6.4 Explain the excess mileage surcharge.

11 6.5 Describe the higher intermediate point 6.6 Describe the backhaul check

Emphasize practicable routes with examples from Nigeria and other world cities

Passenger Air Tariff Air passenger Mileage etc

Understand the process of fare construction

In class exercise PC and Printer

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Resources

General Objectives: 7.0 Understand Fare breakpoint, round and circle trip fares, circle trip minimum check.

12


7.1 SITI, RT and CT fare construction 7.2 Explain selecting a fare breakpoint. 7.3 Describe the general guidelines.

13 7.4 Explain the SITI, RT/CT formula7.5 Apply the CTM check and the secondary fares

Use routings with Nigerian international and local cities and other world cities

Passenger air tariff (PAT) Add-ons Permitted mileage Book/mammal

Use the Internet and air tariff book to construct cost for different travel arrangements (including ticket and other charges)

Work with students and give problem solving

Air tariff guide Internet

General Objectives: 8.0 Prepare Fare construction using industry and Carrier add-ons.

14


8.1 Define Add-ons 8.2 Apply Add-ons 8.3 Explain how to use industry Add-ons.

15 8.4 Explain how to use carrier 8.5 Add-ons

Treat cases involving Nigeria local cities in case studies while practicing

Add-on manual

Assessment: Give details of assignments to be used: Coursework/ Assignments %; Course test %; Practical %; Projects %; Examination %

153

Course: Project Programme: (National Diploma) Course: Project Course Code: LTM 225 Total Hours: 6 Year: 2 Semester: 4 Pre-requisite: Theoretical:

Practical: 0 hours /week 6 hours /week

Goal: This course is designed to enable the student to undertake an individual project and write a report on it.

General Objectives: On completion of this course, the diplomate should be able to:

1. Research a chosen topic at ND level from available sources. 2. Collect data on the chosen topic. 3. Produce a report on the chosen topic.

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General Objective 1: Research a chosen topic at ND level from available sources.

1

1.1 Choose, under guidance, an appropriate topic of interest.

Provide guidance in finding suitable topics.

Textbooks

Lecture Notes

Internet

Selection of a topic of interest.

Provide guidance in finding suitable topics.

Textbooks

Lecture Notes

Internet

2

1.2 Research a chosen topic from available sources.

Provide guidance in finding suitable sources.

Textbooks

Lecture Notes

Internet

Demonstrate research ability


Textbooks

Lecture Notes

Internet

3

1.2 (continued) Research a chosen topic from available sources.


Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

4

1.2 (continued) Research a chosen topic from available sources.


Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet General Objective 2: Collect data on the chosen topic.

5

2.1 Collect data on the chosen topic from available sources.

Provide guidance in collecting data

Textbooks

Lecture Notes

Internet

Demonstrate ability to collect data

Provide guidance in collecting data.

Textbooks

Lecture Notes

Internet

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6

2.1 (continued) Collect data on the chosen topic from available sources.


Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

7



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

8



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

9



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet General Objective 3: Produce a report on the chosen topic.

10

3.1 Produce a report on the chosen topic. Provide guidance in report writing

Textbooks

Lecture Notes

Internet

Demonstrate ability in report writing

Provide guidance in report writing

Textbooks

Lecture Notes

Internet

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11

3.1 (continued) Produce a report on the chosen topic.


Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

12



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

13



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

14



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

15



Textbooks

Lecture Notes

Internet



Textbooks

Lecture Notes

Internet

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Assessment Give details of assignments to be used: Coursework/ Assignments %; Course test %; Practical %; Projects %; Examination %Type of Assessment Purpose and Nature of Assessment Weighting (%)Examination Final Examination (written) to assess knowledge and understanding 0 Test 0 progress tests 0 Practical Report of up to 6,000 words 100 Total 100

158

Course: Small Business Management I Programme: (National Diploma) Course: Small Business Management I Course Code: LTM 226 Total Hours: 2 Year: 2 Semester: 4 Pre-requisite: Theoretical:

Practical: 1 hour /week 1 hour /week

Goal: This course is designed to provide the student with the basic knowledge on the various tools used in the management of small-scale businesses.

General Objectives: On completion of this course, the diplomate will be able to:

1. Understand the nature of small-scale enterprises. 2. Understand the legal framework for small-scale enterprises. 3. Understand the role of governments in small-scale enterprises in Nigeria 4. Understand a business plan for a small-scale business enterprise. 5. Understand marketing management in a small business enterprise 6. Understand the general concept of production management 7. Know human capital needs for an enterprise

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General Objective 1: Understand the nature of small-scale enterprises.

1

1.1 Define the range and scope of a small business.

1.2 Explain the importance of a small business.

1.3 Describe the problems associated with small business operations.

Explain range, scope and importance of a small scale business.

Explain problems associated with small business operations.

Text Books

Journals Publications

Select a small business enterprise and indicate its signs of success and failures.

Use case studies based on a local organisation.

Guide students in identifying range, scope and importance of a small scale business.


Guest speaker on small businesses

2

1.4 Describe types of businesses that could be run on a small scale.

1.5 Describe the merits and demerits of being self-employed

1.6 Identify the starting problems and signs of failure of a small business

Explain types of businesses that could be run on small scale, their associated problems and signs of failure during operations.

Explain wage employment and self employment.

Explain the merits and demerits of self employment.

Text Books


Select a small business enterprise and indicate its signs of success and failures.

Use case studies based on a local organisation.

Guide students in identifying types of businesses that could be run on small scale, their associated problems and signs of failure during operations.


Guest speaker on small businesses

General Objective 2: Understand the legal framework for small-scale enterprises.

3

2.1 Explain the types of business organization.

2.2 Identify the legal form of business.

Explain the types of business organization

Explain legal formation and regulatory status of small business.

Explain environmental factors of business.

Text Books


Use CAMB to explain the regulatory frame work of small business.

Group work to set up a small business - realistic scenarios

Use of relevant documentation taken from the internet.

Guide students to identify the legal formation and regulatory status of small business.


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4

2.3 Describe the environmental factors of business - law of sales, licenses, failure signs, etc.

2.4 Explain regulatory status and formation of small business.

Explain legal formation and regulatory status of small business.

Explain environmental factors of business.

Text Books


Use CAMB to explain the regulatory frame work of small business.

Group work to set up a small business - realistic scenarios

Use of relevant documentation taken from the internet.

Guide students to identify the environmental factors of business.


General Objective 3: Understand the role of governments in small-scale enterprises in Nigeria

5

3.1 Explain government policies for small enterprises development.

3.2 Explain the effects of government policies on direct and indirect assistance to small businesses

Explain government policies for small enterprises development and effects of the policies on direct and indirect assistance to these enterprises.

Text Books


Identify government policies and their effects on small scale business.

Guide students to evaluate the contributions of the promoting bodies (IDC, NASA, NERFUND, NDE, NAPEP etc to growth of small business in Nigeria.


6

3.3 State the role of the following institutions in promoting small enterprises

(a) Industrial Development Centre (IDC) (b) State Ministries of Commerce and Industries. (c) State Export Promotion Committees. (d) Centre for Management Development (CMD)

Explain the following institutions and their roles in promoting small scale enterprises. - IDC, State Ministries of Commerce, State Export Promotion Committees, CMD, NDE, NAPPEP, CIRD NERFUND NACRDB, NEPC NASSI, NASME, etc

Text Books


Identify and explain beneficiaries of the bodies. Promotion SME in Nigeria.

Guide students to evaluate the contributions of the promoting bodies (IDC, NASA, NERFUND, NDE, NAPEP etc to growth of small business in Nigeria.


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(e) National Directorate of Employment (NDE) (f) NAPPEP (g) CIRD (h) NERFUND (i) NACRDB, NEPC (j) NASSI, NASME, etc

General Objective 4: Understand a business plan for a small-scale business enterprise.

7

4.1 Explain business plan.

4.2 Explain the purpose of business plan

4.3 Identify the components of a business plan from project development up to project cost.

Explain business Plan, its purpose and components from project development to project cost.

Text Books


Identify business plan.

Identify how to plan in small business.

Formulate a business plan for a particular project.

Guide students to: -

Work in pairs to develop a relevant business plan.

Refer to business planning information on the internet

Present the plans and justify the goals


8

4.4 State the necessary steps in carrying out financial analysis and planning for a small business

4.5 Compare personal goal and business goals.

4.6 Identify influences of family goals in business goals

Explain steps in carrying out financial analysis and planning for a small business.

Explain personal goals and business goals.

Explain influences of family goals in business goals.

Invite a successful entrepreneur to give a talk.

Text Books


Identify business plan.

Identify how to plan in small business.

Formulate a business plan for a particular project.

Guide students to: -

Work in pairs to develop a relevant business plan.

Refer to business planning information on the internet

Present the plans and justify the goals


General Objective 5: Understand marketing management in a small business enterprise

9

5.1 Understand the basic concept of marketing.

5.2 Identify the steps in

Explain basic concepts of marketing.

Explain steps in conducting

Text Books

Journals

Identify the process of conducting a marketing survey.

Guide students to use the internet to identify the marketing needs of small business enterprises.


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conducting market surveys to determine demand and supply for particular products.

5.3 Identify markets for specific products.

marketing survey to determine demand and supply for particular products.

Explain how to identify markets for specific products.

Publications Identify appropriate training strategies for products produced on a small scale.

10

5.4 Identify channels of distribution for a selected product or service.

5.5 Explain the promotional and sales activities for a selected product or service

5.6 Explain appropriate pricing strategies

Explain channels of distribution for a selected product or service.

Explain promotional and sales activities for a selected product or service

Explain appropriate pricing strategies

Text Books


Identify the process of conducting a marketing survey.

Identify appropriate training strategies for products produced on a small scale.

Guide students to use the internet to identify the marketing needs of small business enterprises.


General Objective 6: Understand the general concept of production management

11

6.1 Explain the basic concepts of production

6.2 Explain choice of appropriate technology

6.3 Identify types and sources of machinery and equipment.

6.4 Explain the installed capacity.

6.5 Explain the utilized capacity.

Explain the basic concepts of production

Explain choice of appropriate technology

Explain types and sources of machinery and equipment, their installed and utilized capacity.

Text Books


Sample business

Identify appropriate technology for different types of SME.

Identify sources of machinery and material from the internet.

Identify appropriate locations and their problems for SMES

Guide students to prepare a case study on the location of an industry and factory layout

Oversee group work and guide reference to relevant web sites


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12

6.6 Identify sources of raw materials.

6.7 Describe factory location and factors in the selection of site.

6.8 Describe factory layout.

6.9 Explain plant and machinery maintenance.

6.10 Explain Plan and scheduling.

Explain sources of raw materials.

Explain factory location, its layout and safety measures.

Explain Plant and machinery maintenance.

Explain plan and scheduling.

Text Books


Sample business







13

6.11 Explain quality control issues.

6.12 Explain factory safety measures.

6.13 Identify problems of production in the Nigerian situation.

6.14 Explain how to cope with production problems in Nigeria.

Explain quality control.

Explain problems of production in the Nigerian situation and how to cope with them.

Organise a field trip to a successful small business establishment.

Text Books


Sample business







General Objective 7: Know human capital needs for an enterprise

14

7.1 Identify human capital needs for an enterprise.

7.2 Explain recruitment procedures.

7.3 Explain need for training

Explain human capital management and its needs for small business enterprises.

Explain recruitment procedures

Text Books


Cardboard

Identify the recruitment compensation and training procedures of workers in SMES.

Identify problems of human capital

Guide students to prepare organizational charts for SME and how to forecast their employment needs.


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of workers.

7.4 Explain how to motivate workers.

management and how to solve them in SMEs

15

7.5 Explain how to compensate workers.

7.6 Explain organization of work force, organizational chart.

7.7 Explain problems of human capital management in small business enterprises.

7.8 Explain how to cope with the problems of human capital management.

Explain need for training of workers.

Explain how to motivate. and compensate workers

Explain organization of work force.

Guide students to prepare organizational, chart for a small business enterprise.

Explain problems of human capital management in small business enterprises and how to cope with them.

Text Books


Cardboard

Identify the recruitment compensation and training procedures of workers in SMES.

Identify problems of human capital management and how to solve them in SMEs

Guide students to prepare organizational charts for SME and how to forecast their employment needs.


Assessment: Give details of assignments to be used: Coursework/ Assignments %; Course test %; Practical %; Project %; Examination %Type of Assessment Purpose and Nature of Assessment Weighting (%)Examination Final Examination (written) to assess knowledge and understanding 0 Test At least 1 progress test for feed back. 25 Practical / Project Project with group (25%) and individual (50%) components to be assessed by the teacher 75 Total 100

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Course: Business Accounting for Hospitality and Tourism Department/Programme: HOSPITALITY MANAGEMENT (NATIONAL DIPLOMA) Course: Business accounting for hospitality and tourism Course Code: HMT 245 Credit Hours: 2 Year: 2 Semester: 2 Pre-requisite: Theoretical:



1.0 Know how to prepare final accounts from relevant books of entries 2.0 Understand bank reconciliation statement 3.0 Understanding basic accounting procedures for hospitality establishments and travel agencies 4.0 Know difficult problems in financial accounting 5.0 Know financial reporting 6.0 Understand the profit and loss account 7.0 Know the balance sheet 8.0 Know cash flow statement

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Learning Outcomes


Resources

General Objective 1.0 Know how to prepare final accounts from relevant books of entries

1

1.1 Explain principles of double entry, cheques, balancing an account and various ledges. 1.2 Record various revenue; accommodation, restaurant, bar, banqueting, laundry, rentals, recreational, telephone, fax, e-mail, internet, room service charges, service charge, VAT etc. 1.3 Record various expenditures in relation to the above revenue sectors including trade discount, overhead and capital expenses.

2

1.4 Prepare various cash books; cash, bank and discount, petty cash book, gusts-paid-out, cash receivables etc. 1.5 Analyse purpose and structure of trial balance, depreciation of fix assets, trading, profit and loss accounts and balance sheet.

Lecture Textbooks and writing board

PC and printer

General Objective 2.0 Understand bank reconciliation statement

3

BANK RECONCILIATION STATEMENT

2.1 Explain the terms reconcile and bank reconciliation.2.2 Identify the reasons why differences arise in cashbook and bank statement.

4

2.3 Prepare the cashbook (bank column only), bank statement and bank reconciliation. 2.4 Explain the following terms:

(i) cheques (ii) unpresented and uncredited cheques (iii) bank charges (iv) dishonoured cheques (v) direct payment (vi) bank standing orders and drafts.

167



Learning Outcomes


Resources

General Objective 3.0 Understanding basic accounting procedures for hospitality establishments and travel agencies

5

BASIC ACCOUNTING PROCEDURES FOR HOSPITALITY ESTABLISHMENTS

3.1 Explain transaction associated with hospitality establishments and travel agencies, illustrating the accounting circles (i.e. journalizing, ledger etc). 3.2 Compute with the use of special journals and ledgers reporting of products and services (cost of goods and services sold concepts).

6

3.3 Valuate inventory (illustrating FIFO, LIFO weighted average and moving average methods). 3.4 Differentiate between perpetual and periodic inventory systems. 3.5 Prepare final financial statement for a hospitality establishment (i.e. trading, profit and loss accounts).

General Objective 4.0 Know difficult problems in financial accounting

7

PROBLEMS IN FINANCIAL ACCOUNTING

4.1 Identify the management’s role in planning cash flows. 4.2 Analyse the control and reporting system of petty cash transactions. 4.3 Explain different methods of internal control system related to the hotel and catering industry with special emphasis on cash receipts, cash disbursement and sales in the food, beverage, room areas and other income outlets.

8 4.4 Illustrate the concepts in which hospitality financial analysis can be computerized (partially and fully).

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Learning Outcomes


Resources

General Objective 5.0 Know financial reporting

9

5.1 Discuss the importance of financial reporting. 5.2 Identify the end users of these reports or statements. 5.3 Describe the different financial statements used in hospitality operations:

• Profit and loss account • Balance sheet • Cash flow statement.

5.4 Define the different elements that constitute the financial statements in 5.3 above 5.5 Explain the use of spreadsheets for reporting.

Lecture Hand out coursework

Photocopies of each of these financial statements as used in large companies

General Objectives: 6.0 Understand the profit and loss account 10 6.1 Explain the importance of profit to a business.

11 6.2 Prepare a simple profit and loss account from a completed trial balance.

Demonstration Class exercise, manual or with the use of spreadsheets

Case material for these exercise

General Objectives: 7.0 Know the balance sheet

12

7.1 Explain the position of the balance sheet as a statement of the business position at a specific date. 7.2 Examine the disadvantage of this financial statement.

13

7.3 Prepare a simple balance sheet. 7.4 Explain simple balance day adjustment to the balance sheet- prepayments to revenue

- accured expenses to revenue - depreciation

Introduce students to the existence of fraud and creative accounting. Give examples: Enron, Worldcom, Arthur, Anderson, etc. Demonstration, class exercises: manual or with the use of spreadsheets

Newspaper and magazine articles

Case material for these exercise

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Learning Outcomes


Resources

General Objectives: 8.0 Know cash flow statement

14

8.1 Explain the importance of a healthy cash flow statement for the survival of a business.

8.2 Identify the different sources and uses of cash in business activities:

• Operations • Returns on investment • Taxation • Capital expenditure • Financial activities

15 8.3 Prepare simple cash flow statements from a number of different transactions

Assessment: Give details of assignments to be used: Coursework/ Assignments %; Course test %; Practical %; Projects %; Examination %


170

Course: WebPage Design PROGRAMME: ND Office Technology and Management Course: WebPage Design Code: OTM 221 Credit Unit: 8 hours Semester: 4 Pre-requisite: ICT I & ICT II Theoretical:


Aim/Goal: This module is designed to enable students to understand the importance of designing webpages for modern offices

General Objectives:

1. Understand the principles of Web Page Design 2. Introduce students to the use of a WebPage software application

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General Objective 1: Understand the principles of Web Page Design

1-6

State the importance of websites for businesses.

Explain the different types of websites and information delivery using the Internet.

Briefly explain the concepts of e-commerce and e-business, and the role of successful webpage production to achieve online business success and delivering information online.

Hands-out

Examples

Advantages of using software to create, link and format simple web pages.

• Identify and use of appropriate software correctly

• Find MS Front Page in the windows environment (when using Windows 98, 2000 or XP)

Explain differences, advantages and disadvantages between software available for the task (eg HTML editor/text editor & browser software).

Group students and produce a game where they select the right software for specific tasks.

Student group presentations explaining the reason why preferring a software for a specific task.

2 printers available per computer lab.

* MS Front Page application available in each computer

General Objective 2: Introduce students to the use of a WebPage software applications

7-15

State the importance of testing websites to follow international standards for webpage design

Explain the importance of applying different tests to assure international standards in web design, usability and accessibility standards.

Hand-outs ’Bobby’ URL

URLs explaining latest guidelines and international web design standards, etc.(i.e.: http: //www.w3.org/WAI/)

Identify methods for developing simple web pages.

• Import and paste text and image files

• Align page items

• Use of 3 different font sizes

• Change background colour

• Emphasise text

Explain the basic mechanism of web page formatting (HTML tags).

Explain how to import/insert and image into a web page using the chosen software, and following copyrights.

Explain how to emphasise texts (bold, italic), and to set the font size for specific text, following international and accessibility standards).

Demonstrate how to set background colour and differences between

2 printers available per computer lab.

* MS Word and DeskTop Publishing for Windows hand-out support material

* Microsoft word and Desktop Publishing applications available in each computer

http://www.w3.org/WAI




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• Edit text

• Control text flow

• Alignment of page items to the left, right and centre

Use of E-mail hyperlinks

• Link pages

• Insert external links

• Insert Email link

• Test links

• Insert link text

• Retain original data formatting

Understand the document management techniques for the chosen software

• Create a new document

• Save document

background colour and background image (following international and accessibility standards).

Explain the correct use and format of basic hypertext links. Show the correct use of external hyperlinks using http: and mailto:

Explain the importance of testing that hyperlink function correctly. Show the effects pf editing HTML format code on the browser display.

Explain the need to refresh or reload web pages after editing.

Explain and demonstrate the main management techniques of file menu, open, save, save as, close).

Explain the basic structure of basic structure of an HTML page.

Show how to print from the chosen browser software using default print settings.

Explain the importance of Meta

Hand-outs

Guidelines

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• Print web pages

• Print html source code

• Close document

• Publish web pages on local and public search engines

Show ‘Bobby’ testing website for successful website design.

Emphasise the importance of getting copyright permission when appropriate.

tags to define content. Show how to select and publish a pre-designed web page.

Group students and set tasks to produce a simple webpage for a fictitious business following standards, principles and guidelines.

Group students ask them to test their website development.

Promote student discussions to reflect upon Dos and Dont’s when designing webpages for businesses.

Produce in group a list of key guidelines for designing successful web pages.

ASSESSMENT CRITERIA

Coursework 25%

Course test%

Practical 25%

Other (Examination/project/portfolio)Project 50%

Leisure and tourism management, National Diploma (ND ...

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