Leisa Hart '1l Email: 'if Mobile:

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Executive Negotiation I Leadership I Strategic Planning

Respected Executive Business Leader with demonstrated capability delivering large-scale complex organisational reform programs. Proven success implementing transformational change and optimisation re-engineering within information technology, telecommunications and non-government sectors. Works as part of the executive leadership team that oversees operational, financial and strategic planning; ensures at all times viability of the business as well as ongoing growth. Demonstrated capabilities and achievement as a Commercial and Executive Leader with regional and global responsibilities; contributing across all aspects of business management and direction including consulting directly on policies and reforms with the Australian Federal Government.

VALUE OFFERINGS

• Mentoring I Coaching • Operations management • People leadership • Program leadership • Strategic planning • Policy conceptualisation I Development • Organisation optimisation and re-engineering • Risk assessment • Executive negotiation

CAREER SNAPSHOT

Director of Operations Board Member Uniting Care Aging Chief Operating Officer CEO Employment Solutions Chief of Operations Service Delivery Executive Outsourcing Director Automated Operations (USA) President Asia Pacific Outsourcing

• Facilities management • Resource coordination • Budget calculation I Analysis

MAX Solutions

Mission Australia Mission Australia Telstra I KAZ

Asia Pacific Regional Director; Distributed Systems Services Asia Pacific Regional Director; Software Services

EDS (Hewlett Packard) EDS (Hewlett Packard) EDS (Hewlett Packard) EDS (Hewlett Packard) EDS (Hewlett Packard)

EXECUTIVE HIGHLIGHTS

2013-2012- 2014 2010- 2011 2008- 2010 2005- 2007 2005 2003- 2005 2001- 2003 1999-2001 1997-1999

Proven executive leader with over 2 5 years of solid senior level management experience. Successfully aligned executive level leadership within the IT sector to executive management in the non-government sector. Demonstrated capabilities utilising strategic planning and logical reasoning to advance the success of organisations whilst developing respect as a key contributor to global executive committees and more recently the Uniting Care Aging Board.

Demonstrated core capabilities in commercial leadership as the appointed Executive during acquisition projects. Effectively amalgamated organisations on a global scale; minimising risk and ensuring business as usual through effective planning and management of complex relationships. Re engineering and transforming two entities from loss leaders to profitable business without losing the essence of the product offerings or key intellectual property.

Recognised as an outstanding people leader delivering cultural advancement through ongoing mentoring and development of individuals. Offered organisational leadership to teams from 200 to excess of2000 plus; instilling awareness and contribution to organisation 'mission, vision and values'.

Challenged traditional management approaches through engaging people directly to contribute feedback to management teams. Utilised people feedback to define cultural direction whilst driving support for governance and competency frameworks.

Respected for outstanding operational management; leading large scale organisation re-engineering programs, strategic planning, acquisition integration, change leadership and financial control.

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EMPLOYMENT HISTORY

2013 - PRESENT MAX SOLUTIONS MAX Solutions is a leading provider of corporate health and wellbeing services, training solutions and employment services.

Operating in every Australian state and territory, out of more than 120 locations, employment, health and training services are delivered by a multidisciplinary team of registered allied health professionals, accredited trainers and employment consultants that offer an outcome focussed, 'service of choice' that exceeds and enhances industry standards.

As part of MAX Solutions, MAX Employment offers employment services to Australians. MAX is committed to finding jobs and changing lives. As a part of this commitment, the company works closely with job seekers, employers and community partners to offer a service that improves the lives of all involved.

MAX assists Australians in finding employment under the following Government programs and services:

• Job Services Australia

• Disability Employment Services

• Remote Jobs and Communities Program

DIRECTOR OF OPERATIONS

2013- PRESENT

The key aspects of this role are -

• P&L ownership of the three key revenue divisions- Employment Services, Health and Training- this includes leadership of 1200 employees in 120 locations and generates revenues of over AU$180 million.

• Leadership from the front- working closely with staff to energise and motivate; spending significant time in the branches and locations.

• Driving the commercial agenda- working closely with the Employment, Health and Training teams to build stronger relationships with employees; selling the company's proposition and services into them and repositioning employers as a key customer, alongside the individual clients.

• Strategic agenda setting -as part of the Executive Team, working closely with the Managing Director to drive the entire business forward; identifying growth opportunities, both inorganic and organic.

• Implementing transformational change and cultural reform, improving staff engagement and helping strengthen external brand recognition with internal and external stakeholders including State and Federal Government.

Direct Leadership: 8 Senior Business Leaders Budget Accountability: AU $180M

2008-2011 MISSION AUSTRALIA Mission Australia is a recognised not for profit organisation that works to support the needs of disadvantaged Australians. Through community support and employment services, Mission Australia works to improve opportunities and life situations for over 300,000 Australians.

CHIEF OPERATING OFFICER

2010-2011

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Promoted into the role of COO with responsibilities focussed on improving the organisation both strategically and operationally. The key aspect of this role was implementing transformational change and optimisation of core business functions across Mission Australia. This included operational efficiency, cost and service improvements, cultural reform and improving staff engagement across Mission Australia's business units.

Direct Leadership: 8 Senior Business Leaders Budget Accountability: AU $100M

Contributions and achievements:

• Provided whole of organisation direct leadership and strategic support in partnership with the CEO. Delivered strategic guidance in planning and delivering the 2020 vision for the organisation and ensured viability of goals and operational initiatives.

• Oversaw functioning activities across all key business units. Integrated the customer facing and business as usual roles. Directed numerous business units including Employment Solutions, Community Services, Mission Australia Housing and Early Learning.

• Contributed leadership and guidance to members of the senior management team. Directly managed 4 General Managers across Mass Marketing, Relational Fundraising, Social Advocacy and Public Affairs as well as Business Services that incorporated Volunteering, IT, Legal, Property Fleet and Procurement.

• Delivered annual growth in fundraising contributions. Successfully led strategies inclusive of mass marketing (online and traditional), corporate partnerships, bequests, major gifts and trusts and foundations to generate annual growth of 12% over 2011.

• Delivered operational guidance and organisational leadership during key periods including direct leadership of the organisation during the Queensland Floods and Cyclone Yasi. Identified core areas of operational demand and ensured immediate response to difficult situations and challenges.

CEO EMPLOYMENT SOLUTIONS

2008-2010

Challenged to deliver a new Employment delivery model that would more effectively meet the needs of the clients whilst remaining a viable and successful operation in years to come. Key focus was to redefine the operation whilst improving return on investment then negotiating key contracts that guaranteed the future of the business.

Direct Leadership: 8 Senior Business Leaders Budget Accountability: AU $141M

Contributions and achievements:

• Seconded to work directly with the Australian Federal Government in the Office of the Prime Minister as part of design and delivery of the 'Keep Australia Working' program. Worked in direct partnership with nationally respected specialists including Senator Mark Arbib, Senator Jason Clare, Lindsay Fox and Bill Kelty.

• Direct leadership across 8 programs and 146locations. Worked in partnership with the Department of Employment, Education and Workplace Relations including relationships with 94 Job Services Australia, 30 Apprenticeship Solutions and 6 Disability Employment Services Agencies within NSW.

• Improved the financial position of the business significantly. Taking it from a 5.4% return on investment to an 18% return on investment.

• Led the planning and negotiation for the sourcing of a Job Services Australia agreement that resulted in the development of Mission Australia Employment Solutions division. Successfully led the division to be respected as part of the top 3 providers for job services by the Australian Federal Government.

• Worked in partnership with IT and department executives to deliver a new CRM and numerous business advancements establishing new structures and a performance management culture across

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the organisation. Identified processes and activities that included a Learning and Development model as well as performance management initiative linking remuneration to performance outcomes.

• Recognised strategic growth areas including advancement into the provision and management of apprenticeship programs. Successfully delivered the new concept to the organisation, which resulted in Mission Australia becoming the leading provider of Australian Government apprenticeship programs.

2005-2007 KAZ Telstra acquired KAZ Group Limited in late 2004 as an opportunity to increase its capabilities within the managed services and information and communications technology markets. KAZ was an Australian IT services company.

CHIEF OF OPERATIONS

Challenged to provide operational leadership across all business activities on a daily basis. Fundamental focus of the role was on the identification and definition of the organisations strategy whilst delivering extensive improvements in both systems and activities.

Direct Leadership: 14 Senior Business Managers Budget Accountability: AU $240M

Contributions and achievements:

• Appointed to provide leadership including strategic, financial and operational management. Challenged to improve operational efficiency through the development, design and operation of systems across the product and services range.

• Assessed the viability of each operational unit resulting in extensive restructure and rationalisation. Delivered widespread improvements directly through:

o Rationalisation of business entities from 23 separate units down to 2.

o Divested non-core business activities and operations.

o Developed and implemented Commercial Business Controls and governance frameworks.

o Consolidation of the existing real estate portfolio.

o Integration of numerous business systems and applications.

o Established revenue assurance.

o Undertook extensive workforce planning ensuring full utilisation of staff and effective resource planning.

o Implemented Corporate Governance Frameworks including board reporting.

• Provided organisation wide management during periods of appointment to the role of CEO. Developed respect as a senior member of the executive leadership team delivering logical and reliable recommendations for ongoing corporate strategy and operational development.

• Established then implemented the KAZ Values including expected behaviours as the foundation of employee attitude. Used this to deliver cultural reform and support improvements in staff retention and satisfaction.

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1997-2005 EDS EDS was a globally recognised and highly successful outsourcing company with head office operations in the USA. Established in 1962 the company offered long term outsourcing solutions to global organisations looking to improve operational efficiencies and decrease costs through an effective outsourcing contract. Hewlett Packard subsequently purchased EDS in 2008.

EXECUTIVE LEVEL APPOINTMENTS

SERVICE DELIVERY EXECUTIVE OUTSOURCING ASIA PACIFIC

DIRECTOR AUTOMATED OPERATIONS (USA)

PRESIDENT; EDS ASIA PACIFIC OUTSOURCING

ASIA PACIFIC REGIONAL DIRECTOR; DISTRIBUTED SYSTEMS SERVICES

ASIA PACIFIC REGIONAL DIRECTOR; SOFTWARE SERVICES

2005 2003-2005 2001-2003 1999-2001 1997-1999

Recognised early on as a highly strategic and effective operational leader, ongoing promotions saw advancement to be part of the global executive team leading the business across strategy, operations, finance and people.

Direct Leadership: 6 to 14 Senior Business Leaders Budget Accountability: US $120M to US $600M

Contributions and achievements:

• Steadily promoted into key leadership positions in direct response for capabilities in strategic and operational management. Worked as part of the executive leadership team globally with responsibilities covering revenue generation, people, operational management, acquisition, organisational development and restructure.

• Led the successful acquisition then amalgamation ofLoudcloud USA into EDS USA. Provided operational management and business leadership that resulted in growth of the Loudcloud contract values to in excess ofUS$120MIL with expected year on year increases.

• Established business office and business support processes around customer service, procurement, problem and change management which oversaw a full asset audit and reduction in $US20 million in excess hardware and software and the successful transition of over 40 customers representing US$50million of revenue.

• Identified initiatives to address profit remediation including the relocation of over 20 customers from one Data Centre without interruption to business and real estate rationalisation across the United States and United Kingdom.

• Successfully transitioned over 2000 people globally into EDS as part of organisational expansion and acquisitions. Ensured business as usual activities remained operational during these periods whilst delivering recommendations and guidance on restructures, duplication and redundant positions.

• Directly lead customer engagement; representing EDS to the executive teams for globally recognised organisations and associations. Worked in partnership with other CEO's and senior executives as part of ensuring strategic partnerships and solid business-to-business relationships.

• Provided program leadership across numerous strategic as well as operational projects. Led the Infrastructure benchmark pricing review which achieved a US$22MIL saving across Australia, NZ and the Asia Pacific North regions. Additionally led from a technical and leadership perspective the integration and transformation of the web hosting capabilities purchased by EDS from Loudcloud.

• Delivered contract reform through the integration of a number of service delivery contracts into a leveraged commercial model. Successfully integrated service delivery contracts for both the Australian Government and EDS Asia Pacific contracts ensuring conformity and synergy across all service delivery agreements.

• Delivered extensive improvements through the rollout of the Quality Management Program across Asia Pacific. Worked as the Executive Leader for the development then implementation of the program that produced compliance, education and quality controls through delivery of the ISO certification.

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QUALIFICATIONS

Asia Pacific Executive Program Thunderbird University Arizona USA

Diploma of Technology Management Macquarie University

Board Member of the Uniting Care Aging Board

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