Lecture Eight (Chapter 8, Notes; Chapter 9, Textbook) KNOWLEDGE TRANSFER AND SHARING.

Lecture Eight

(Chapter 8, Notes;

Chapter 9, Textbook)

KNOWLEDGE TRANSFER AND SHARING

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Chapter 8: Knowledge Transfer and Knowledge Sharing

Knowledge Transfer & Knowledge Sharing

KNOWLEDGE CAPTURE(Creation)

KNOWLEDGE TRANSFER &

SHARING

TESTING AND DEPLOYMENT

KNOWLEDGE CODIFICATION

KNOWLEDGE BASE

DATABASES

Shells, tables,tools, framesmaps, rules

Capture ToolsPrograms,

books, articles, experts

Intelligence gathering

Explicit Knowledge

GOAL ISINNOVATION

Knowledge Applications

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Fundamentals of KT (1/2) Should be a daily, integral

part of a learning organization.

Transmitting (or conveying) the knowledge of one source to another source and the appropriate use of the transmitted knowledge

Goal is to promote/facilitate knowledge sharing, increase collaboration and networking.

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Fundamentals of KT (2/2) By working together,

communicating, learning by doing, embedding knowledge through procedures, or document exchanges

Sources: knowledge bases, experts, etc.

Media: LAN,, secure/insecure lines, encrypted/plain text, etc.

Consumers: another application, a manager, a customer, etc.

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Knowing-Doing Gap A situation where an

organization knows what to do, but ignore the information available and perform differently

Knowing about this problem should help organizations make corrections

Set up a KT and sharing environment to benefit all employees

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Partial View of a Knowledge Transfer and Sharing Scenario in An Organization

Knowledge Sources Knowledge Consumers

TransferKBS Applications

Expert Repositories

Trainers

Computerized Educational Systems

PatentsTechnology

Knowledge ApplicationsProducts

Knowledge Workers

KB Customer Services

Customer ServiceRepresentatives,Sales Field Service

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Guidelines for Successful KT and Sharing(1/3)

Building an Atmosphere of Trust within the Organization

Collaboration/Cooperation are not Rivalry/Competition

Creating the Culture to Accommodate Change

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Reasoning (why to dowhy to do) BEFORE Processing (how how to doto do)

Knowing how the Organization handles Mistakes

Doing is BETTER than Talking

Guidelines for Successful KT and Sharing(2/3)

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How Management view and reward Knowledge Transfer

Determine Employee Job Satisfaction Degree of match

between vocational needs and job requirements

Guidelines for Successful KT and Sharing (3/3)

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Employee’s Vocational Needs (1/2) Ability Utilization Advancement Prospect Level of Achievement Level of Creativity Compensation Independence Authority (supervision)

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Employee’s Vocational Needs (2/2) Level of

responsibility Recognition Status Job Security Variety Work conditions

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Employee’s Job Satisfaction: A Conceptual Model

High incentive

Employee’s vocational needs met by the job

What the job offers employee

Match ?

Low incentive

Yes

No

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Converting Experience Into Knowledge via KT

OUTCOMEPerform a

taskCompare action to outcome

GOAL

Action

Feedback new knowledge

New recipient

Select transfer method

Face to face/verbal

Knowledge base

Form

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Strategies of Knowledge Transfer (1/3)Collective sequential transfer —

specialized team performs same function at other sites

Team worked on a project at Site A

Evaluate the knowledge gained

Evaluate each member’s action before the next job

Revise/redesign each member’s assignment to reflect knowledge gained from previous job

Same team works on similar project at Site B

Feedback

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Strategies of Knowledge Transfer (2/3)Explicit Inter-team Transfer — one team

shares experience with another working on a similar job at another site

Team C worked on a project at Site C

Knowledge capture through experience

Team C shares experience with Team D working on project of similar nature at Site D

Team D works on project benefiting from Team C’s experience

Feedback

Team D shares experience with Team E at Site E

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Tacit knowledge transfer — unique in complex, non-algorithmic projects, where knowledge is mentally stored

Knowledge have to be modified in Knowledge have to be modified in language, tone, and content to be language, tone, and content to be usableusable

TEAM A

of 11 specialistsTacit knowledge transfer

TEAM B

of 18 specialists

AUSTRALIA INDONESIA

Strategies of Knowledge Transfer (3/3)

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Role of Internet in Knowledge Transfer & SharingAccommodates knowledge

exchange and communication

Allows sending messages to multiple persons simultaneously

Offers a variety of services Integrates systems and

networks

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Next Lecture will be Next Lecture will be

Knowledge Transfer in the Knowledge Transfer in the E-WorldE-World

Lecture Eight (Chapter 8, Notes; Chapter 9, Textbook) KNOWLEDGE TRANSFER AND SHARING.

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Transcript of Lecture Eight (Chapter 8, Notes; Chapter 9, Textbook) KNOWLEDGE TRANSFER AND SHARING.