Lecture - 5 Pqm

8/13/2019 Lecture - 5 Pqm

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PROJECT QUALITY

MANAGEMENT


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PROJECT QUALITYMANAGEMENT

Processes and activities that determinequality policies, objectives and

responsibilities so that the project willsatisfy the needs for which it wasundertaken


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WHAT IS MEANT BY QUALITY?

Ability of a product or service to consistently meet

customer expectations"

DIFFERENCE Between QUALITY & GRADE

QUALITY MANAGEMENT


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Difference between Quality & Grade

Quality

is fulfilling the customer requirements The degree to which a set of inherent characteristics fulfill

requirements

Grade

is a category assigned to deliverables having the same

functional use but different technical characteristics is the facilities or features in the product.

Manage the tradeoffs associated with the required levels of both quality and grade

You can choose a low grade product but not the low quality

productLow grade software(with limited features) may be of highquality (no obvious defects, readable manual)

High grade software(with lots of features) may be of low

quality(many defects, poorly organized user documentation)


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DIFFERENCE Between PRECISION & ACCURACY

Precision is the measure of exactness

Accuracy is an assessment of correctness

QUALITY MANAGEMENT


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Difference BETWEEN

Preventive action An intentional activity that assures that future performance

of the project is aligned with the project management plan

Corrective action

An intentional activity that realigns the performance of theproject work with the project management plan

action taken to eliminate the causes of an existingnonconformity, defect or other undesirable situation inorder to prevent recurrence

Rework Action taken to bring defective or nonconformance

components into compliance with requirements ofspecifications.


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Modern QUALITY MANAGEMENT approaches?

QUALITY MANAGEMENT

To minimize variation and deliver results that meet the definedrequirements

Customer Satisfaction: understanding, evaluating,

defining, and managing requirements so that customerexpectations are met

Conformance to requirements to ensure the projectproduces what it was created to produce

Fitness for use the product or service needs to satisfythe real needs


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Prevention over inspection:

quality should be planned, designed and built into not inspected into the projectsmanagement or theprojectsdeliverable

Continuous Improvement:

(PDCA Plan do check act), TQM, Six Sigma

and Lean six Sigma


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Modern QUALITY MANAGEMENT approaches?

QUALITY MANAGEMENT

Management Responsibility: Responsibility for quality, withinit a related responsibility to provide suitable resources atadequate capacities

Cost of Quality: Total cost of conformance work ( thatact to prevent defects or act to mitigate the costs ofdefects by inspecting out non conforming units) and thenonconformance work

Failure to either of the dimension can have serious negativeconsequences for the project stakeholders.


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Cost of conformance & non-conformance


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Loss of business Liabilities & re-working

Low productivity

Increased inspections

Cost overruns

Disturbed cash flows

Bad market reputation

Disagreements over product acceptances

CONSEQUENCES OF POOR QUALITY

Lecture - 5 Pqm

Documents

Transcript of Lecture - 5 Pqm