Lecture 2.2 communicating in hierarchies student notes
-
Upload
nancy-bray -
Category
Education
-
view
526 -
download
0
description
Transcript of Lecture 2.2 communicating in hierarchies student notes
11
Communicating in hierarchiesLecture 2.2
University of Alberta
ALES 204
Nancy Bray
1
2
Lecture Outline
1.Organizations and hierarchy
2.Communicating in hierarchies
3.Hierarchies and the digital age
3
1. Organizations and hierarchy
44
What is a hierarchy?
4
5Source: Wikipedia
6
777
Why hierarchies?
88
Disadvantages
8
9
2. Communicating in hierarchies
10
Structure of communication
YouYouCo-worker 1Co-worker 1 Co-worker 2Co-worker 2
BossBoss
Subordinate 1Subordinate 1 Subordinate 2Subordinate 2
1111
Upward communication
YouYou
BossBoss
12
Lateral communication
YouYouCo-worker 1Co-worker 1 Co-worker 2Co-worker 2
13
Downward communication
YouYou
Subordinate 1Subordinate 1 Subordinate 2Subordinate 2
14
Overall tone
Upward
Lateral
Downward
15
Forms of address
Upward
Lateral
Downward
16
Requests
Upward
Lateral
Downward
1717
From the outside in
17
18
3. Hierarchies and the digital age
1919
Other forms of organization
19
Matrix
Flat
Network
20
Matrix
21
Flat
22
NetworksThe Internet hates hierarchy
2323
Powershop
23
John Maeda: How art, technology and design inform creative leaders
Maeda is President of Rhode Island School of Design
From 13:23
http://www.ted.com/talks/john_maeda_how_art_technology_and_design_inform_creative_leaders.html
2424
Take away
Types of communication in a hierarchy
Change your communication style to suit the hierarchy
Beware of networks vs. hierarchy
24
25
Photo Credits
President Obama by Intel Photos on flickr flow by IcK9s [M. H. Stephens] on flickr looking in window by Pink Sherbet Photography on flickr map of the internet by opte project on flickr networks by sjcockell on flickr silos by Michele Massetani on flickr