Lecture 1 Analysis Intro

Jashapara, Knowledge Management: An Integrated Approach, 2nd Edition, © Pearson Education Limited 2011

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Analysis 1: Evidence and the Nature of Knowledge in the Digital Age

Topic: Introductory Lecture

Topic Number: 1


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LECTURE’S LEARNING OBJECTIVES

• To provide an outline of the scope of the unit to students

• To introduce the topic of ‘knowledge management’ to students

• To brief students on the assessment for the unit


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QUESTIONS THIS UNIT WILL TRY TO ANSWER

• How do we know whether something is true?

• How can you assess the credibility of different types of materials and reports?

• How do you decide what types of information to read and what to include into reports, business cases, academic essays, presentations, or strategy sessions?


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QUESTIONS THIS UNIT WILL TRY TO ANSWER

• The amount of information now available to students and professionals is enormous and wide ranging and much of it available at the click of a button.

• How do you manage the data deluge and how do you assess the quality and relevance of that information?


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KNOWLEDGE ECONOMY

• Driven by knowledge intangibles rather than natural resources, capital or low skilled labour

• Economic performance based on knowledge, technology and learning

• Mobilising knowledge to add value to goods and services


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KNOWLEDGE ECONOMY (CONTINUED)

• Knowledge added to products and services in West and built in low wage economies

• India & China developing highly educated labour force

• Recent survey showed 80% of new corporate R&D sites and personnel of top firms are in India and China


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WHAT’S ALL THE KM FUSS?

• KM started around the mid-1990s• Knowledge seen as the most important

source of competitive advantage• Came from consultant beginnings• Some strongly into IT, some strongly into

HR and some into strategy• Academic roots in organisational learning,

information systems, strategy and finance


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DEFINITIONS OF KM

• "If only HP knew what it knows it would make three times more profit tomorrow”

Lew Platt, ex CEO Hewlett Packard

• "Most activities or tasks are not one-time events. Whether its drilling a well or conducting a transaction at a service station, we do the same things repeatedly. Our philosophy is fairly simple: every time we do something again, we should do it better than the last time".

Sir John Steely Browne, BP, Harvard Business Review, 1997.


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DEFINITIONS OF KM

•"The capabilities by which communities within an organisation capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, so that they can exploit it creatively to add value as a normal part of their work”

GlaxoSmithKline


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DEFINITIONS OF KM

•“We recognise that our most important asset is people and their knowledge. We understand Knowledge Management (KM) as the cultivation of an environment within which people are willing to share, learn and collaborate together leading to improvement".

Care Services Improvement Partnership (CSIP)


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UNIT LEARNING OBJECTIVES

• Demonstrate a basic understanding of the concepts of knowledge and evidence and some of the relevant underlying theoretical concepts

• Explain and evaluate a range of approaches to the generation of information and reports and supporting evidence


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• Research a topic using a range of sources and be able to present arguments on the validity and credibility of various sources

• Read and write critically

• Demonstrate techniques for managing data deluge and selecting a range of resources to support a project within strict time limits


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• Demonstrate a clear understanding of the particular risks associated with the use and misuse of evidence and knowledge in the digital age and some possible strategies for managing these risks.

• Critically analyse information sources evidence and arguments and look to draw appropriate conclusions.

• Demonstrate a good working knowledge of web-based tools used in business to manage and analyse information


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TOPICS

• Knowledge Management and the Nature of Knowledge

• Intellectual Capital

• Leveraging Knowledge through Strategic Management


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TOPICS

• Creating Knowledge through organisational learning

• Knowledge Management Tools & Systems

• Mobilising and Implementing Knowledge Management


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UNIT Assignment

• 100% individual coursework

• Max. 1,800 words

• Presented with a topical issue which you will need to research


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Assignment Expectations

• Consider a wide range of data and information sources in order to demonstrate your ability to research off and online. All research should be referenced using the Harvard system

• Demonstrate which data and information sources are more valid and credible than others in determining the points you would like to make on the issue in question


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• Demonstrate a critical approach by discussing why certain sources of information and data are not as valid and credible in helping to provide advice on the topic in question

• Demonstrate how certain sources of information and data could be misleading and what risks are associated with this


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• Demonstrate how a wide range of data and information sources support your points on the issue in question

• Be able to provide a clear and concise report which assists in being able to deal with a wide range of data and information sources


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• Demonstrate how and why different data and information sources have lead you to a devise certain points made within your report


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Reading and preparatory work to be done

Read:• Jashapara, A. (2011) “ Knowledge Management:

An Integrated Approach” Pearson Education, Chapter 1

Work to be done before the seminar:• Carry out all the reading above• Answer the questions on the handout• Bring your work to the seminar

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Essential work for next week

• Please consult the OLE for details of:– Essential readings*– Seminar/workshop preparation work*– Recommended further readings– Any additional learning

* Essential readings and preparation work must always be completed in time for the next session

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Lecture 1 Analysis Intro

Business

Transcript of Lecture 1 Analysis Intro