Leave, Crew Web Portal & Mobility

Transformational IT Solutions for Travel, Transportation and Logistics

Introduction

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iFlight Crew Web Portal is a new generation solution to keep the crew connected, communicated and motivated through its various tools and

interfaces which simplifies a number of business processes

iFlight Crew Web Portal is a new generation solution to keep the crew connected, communicated and motivated through its various tools and

interfaces which simplifies a number of business processes

A motivated employee treats the customer well. The customer is happy so

they keep coming back, which pleases the shareholders.

— Herb Kelleher, Former Southwest Airlines CEO

IBS Approach to Servicing Crew

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•Live rosters•Station and hotel info•Crew personal details•Crew visas & passports•Crew list

•Leave bidding•Leave status•Leave cancellation•Document repository

•Sign in/ check in•Roster change modification•Broadcast messages•Approaching expiries & alerts

•Trip swaps•Open time swaps•Leave swaps•Standby swaps•Three way swaps

•Social networks•Group messages•Trending topics

Agenda

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• Leave Module Walkthrough

• CWP Module Walkthrough

• Mobility Module Walkthrough

Leave Module Walkthrough

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IFC Leave: Introduction

• Leave management process involves the following

• Setting up leave policies and constraints

• Crew placing leave bids

• Allocating leave to crew

• Publishing leave allocation solutions to crew and external systems

• Viewing results of leave allocation

• Manipulation of allocated leave

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IFC Leave: Setup Basic Data

• Leave Period & Seasons

• Summaries & Entitlements for Crew

• Slots for each day

• Leave points (optional)

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IFC Leave: Capture Bids

• Options

• Bid preference - Start/End Date of bid block and number of days as

Leave Days

• C/F to Winter Season

• Consecutive ? Lieu Days

• Buddy Name

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IFC Leave: Bid Allocation

• Option 1

• Sorted into descending order of points

• Option 2

• Sorted in ascending seniority

• Option 3

• Sorted in ascending seniority within Leave Group

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IFC Leave: Crew Adjust Leave

• Prior to publication of Leave crew can

• View slot availability

• Book New Leave

• Move Leave

• Cancel Leave

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IFC Leave: Open Bidding

• Until rosters are published crew can

• View slot availability

• Book New Leave

• Move Leave

• Cancel Leave

Crew Portal Module Walkthrough

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Module Walkthrough

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• Dashboard

• View and Acknowledge Roster Changes

• View and Acknowledge Crew Check In

• View and Acknowledge Important Messages

• View and Acknowledge Leave Bid Window Notifications

• View and Acknowledge Outbid Notifications

• View and Acknowledge Qualification and Recency Expiry

Module Walkthrough

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• Roster

• Monthly Roster Calendar

• Toggle between Live and Published

• Toggle between UTC and Local

• Pairing and Activity Details

• Duty and Itinerary Details

• Hotel and Crew on Flight Information

• Calendar GUI with Legends

• SDC and Crew Member Status

• Flight / Pairing / Station Messages

• Cumulative Hours Statistics

• Allowance Information

Module Walkthrough

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• Duty and Leave Swap

• Duty Swaps

• Leave Swaps

• Multi Way Swaps

• Open Duty Swaps

• Open Leave Swaps

• Standby Swaps

• Open Standby Swaps

• Auto Swap

• Advertise, View Advertisements, Test Swap and Offer assignments,

subject to rules

Module Walkthrough

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• Leave

• View Leave Bid Window

• View Leave Account and History

• View Real time Slot Availability (bid based)

• View Leave Calendar

• View Leave Rules

• Apply Leave subject to rules

• View Bid Results and History

• Edit/ Adjust / Cancel Leave Bids before and after allocation

• View Non-Bid Leave results

Module Walkthrough

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• Crew Vacancy Notifications

• View Vacancy notifications

• Apply for vacancy

• Call Back Vacancy Application

• View Results

• View training Calendar

• View Individual Details of the Training

attended and planned

• Submit Feedback for the Training

attended

Module Walkthrough

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• Roster Report

• Printable Roster Report with Duty and

Itinerary information

• Displays Monthly Statistics

Module Walkthrough

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• Information - Messages

• View Important and Other Messages

• View Messages to Crew in Pairing/Flight/Station

• Acknowledge Messages

Module Walkthrough

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• Crew Profile

• View Basic Crew Details

• View Role details

• View Crew Records

• View Crew attributes

• View Contact Information

• Update selected information

Module Walkthrough

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• Stations

• Station Manager Information

• Other Station Related Information

• Hotel Details

• Transport Details

• Medical Information

Module Walkthrough

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• Appraisal

• Create Appraisal Details by Appraiser

• View and Confirm Appraisal Details by Appraisee

• Submit Appraisal Feedback

Module Walkthrough

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• Crew Training

• View Training Calendar

• View Training Plan

• View Trainings attended and Results

• Submit Feedback for the Training attended

Module Walkthrough

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• Library

• Provision to upload important documents

and give access to crew members to access it

• Provision for the intended readers to

download these documents

Module Walkthrough

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• Claims

• View and Submit claims

• Edit and Delete New Claims

Module Walkthrough

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• Reports

• Allowance Report

• General Declaration Report

• Voyage Report

• Compliance Report

• Seniority/Bid Group Report

• Individual/ Cumulative Flying Hours, Credit Hours, Duty Hours, Stick

Hours

• China Crew List Report

Module Walkthrough

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• Admin Module

• Manage Users and Roles

• Manage Access Permissions

• Manage UI Configuration (Theme, Front

screen image, Logo)

• Switch User

• Manage Documents in E-Library

• Auto User Creation

Module Walkthrough

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• Login Module

• Single Sign On

• Auto creation of Crew Users

• Login through Login Page

• Password Security

• Complex Passwords

• Expiry of Passwords after predefined period

• Login Time out after a predefined inactive period

• Maximum incorrect attempts

• Restriction to use past passwords

• Forgot Password Feature

• Change Password

Case Study

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• Customer

• One of the major Airlines operating out of Asia

• 7000 crew

• Challenges

• Lot of paper intensive manual work – both administration and

communication

• Delay in processing causing frustration

• Considerations for implementing iFlight Crew Web Portal

• Better performance

• Real time data

• Claims, Leave, Vacancy application, Swaps and Rosters made

paperless

• Product based – hence access to future upgrades/enhancements

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Crew Portal Technology

• Software Stack

• Apache 2.2

• Jboss 5.1 (preferred) / WebLogic 11 (preferred) / WebSphere 7

• Oracle 11g

• Scalability

• Current largest Crew base Crew Portal is 7000 crews.

• Concurrent request hitting CWP estimated at 40 (between 25 and 50)

• Internal testing has proved that Crew Portal is scalable at 150

concurrent requests.

• 150 concurrent request map to about 500 concurrent sessions

• Have not tested above 150, so this is not a hard limit.

• Availability

• Horizontal and Vertical Scalability supported

• Clustered Server deployment

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Crew Portal Screenshots

Mobility

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iFlight Evolution

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On the MoveAt HomeOffice

iFlight Crew iFlight Crew Portal iFlight Crew Mobile

Enables the Crew and the Airline always connected and updatedEnables the Crew and the Airline always connected and updated

Mobility Platform

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iFlight Crew Mobile v 1.0 (Released)•Roster view •Roster changes•Notifications/Messages•Acknowledgement

iFlight Crew Mobile v 2.0 (Apr 2014) •e-Swap (Duty Swap)•Leave Bidding•Crew List•Qualification/expiry•Flight/Duty hours statistics•Multi OS compatibility (PhoneGap)

iFlight Crew Mobile v 3.0 •Integration with Phone/Private Calendars•Tablet compatibility•Management Portal – KPI/Dashboards•Social Network Integration

A mobility platform for improving crew satisfaction while bringing process improvement, improving operational effectiveness and reducing

administrative effort

A mobility platform for improving crew satisfaction while bringing process improvement, improving operational effectiveness and reducing

administrative effort

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Mobility Walkthrough

Mobility Walkthrough

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• Login Securely with User Name and

Password

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Mobility Walkthrough

• Main Menu

• View Roster

• Messages

• Duty Swaps

• Leave

• My Data

Mobility Walkthrough

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• View Notifications –

Roster Changes and

Important Messages

• View and

Acknowledge Roster

Changes

• Read and

Acknowledge

Important Messages

Notifications

Mobility Walkthrough

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• Dashboard of Roster

Changes and Important

Message Notifications

• Roster view – Calendar,

Details

• Notifications and

Acknowledgement• View Monthly Roster

Details

• View Weekly Roster

Details

Roster

• Pairing Details

• Activity Details

Mobility Walkthrough

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• Message Listing

• View Important and

General Messages

Message

Mobility Walkthrough

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Duty Swap Main Menu

• Notice board

• Advertisement/Wish List

• My Advertisements

• My Offers

Mobility Walkthrough

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• Notice Board

• List of Advertisements in

Noticeboard• Advertisement Details

• Offer Screen

• Advertise Screen

• My Advertisements

• Offer received against My

Advertisements• Validate Swap

• My Offers

• Details of the Advertisement from My

Offer

Duty Swap

Mobility Walkthrough

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Leave Main Menu

• Apply Leave

• Leave Status

Mobility Walkthrough

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• Leave Bid

• Slot and Leave Calendar

• Leave Entitlement

• Bid Status

• Bid Details

Leave

Mobility Walkthrough

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• My Profile

• My Statistics

• My Qualification

My Data

Thank You

© IBS Software Services 2014