Learning@XeroxEvaluation & Assessment Practice

ROE – Return on Expectations

Joann Halle - VP, XNA Learning & Development

John Leutner – Head, Global Learning Services

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Xerox – All Rights Reserved

Situational Overview

• ROI vs. ROE

Story

• Can they apply it?

• How does it impact the business?

Automation• Environmental

enablers / barriers

Discovery

• Result vs. Expectation

• Validation / Mitigation

Outcome

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Good

• Global Effectiveness Evaluation Results Process / Tool

Better

• Several Global Processes / Tools to Measure “Can They Apply It”?

• Learning Assessments• Effectiveness

Evaluation Results• Learning Progress

Report

Great

• Engineered a Global CDI: Competency Development Impact process / tool

• Can They Apply It?• How Does It Impact

The Business?

Return on Expectations

Standard Global

PracticeSystemic Tools

& Utilities

Scalable, Automated Tools

& Processes

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Decision

Criticality determined; agreement reached

Design

Explicit expectations / objectives defined

Evaluation

Data Baseline (Learning Solution) created

Creation

CDI assessment and timeline planned

Collection

Performance and business results gathered

Diagnosis

Results analyzed

Executive Summary

Executive review and conversation enabled

Enablement

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Evaluations & Assessments Framework

Alignment with Vision, Values & Business Direction

Measure Impact of Key Strategic L&D Initiatives

Return on Expectations

Its aboutthe conversation;not just the report.

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GlobalNorth America

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Expanse

US Learning & Development

Human Resources

Global Document Outsourcing

Global Business & Services Group

Global Customer Operations – Xerox North America

Operating Companies

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Benefits

360o Process..enabling workforce readiness through a discipline practice