Sketching the location of a specific feature on an outline of the Manage page.

Participating in Mock Calls.

Using personal reflection after

reviewing ZenDesk feedback.

Walking around a

Manage page outlined on the floor, showing the process

for viewing Event Reports.

Writing mock e-mail answers, by themselves.

Discussing possible e-mail answers, in a

group.

Completing a

matching game-features to an outline of the Manage page.

Writing the

instructions to a procedure, step-by-

step.

Completing puzzling problems, either by mock call or e-mail.

Visually picturing a

process, eyes closed, while explaining it.

Reading a

powerpoint that discusses a process.

Brainstorming

solutions to a tricky problem.

Repeat instructions after learning them.

Act out a mock call,

in a dramatized way.

Teaching someone else on the team a

new process.

Standing up while

learning/participating in an activity.

Working through a

problem on the computer.

Watching a video

that explains a process.

Creating a video that explains a process.

Writing mock calls

that others can participate in.

Using ‘story’ cards to

work through processes at desk.

Calling other

companies and reflecting on their

CSRs.

Creating mock

events.

Phone shadowing.

Using active games to learn vocabulary

or processes.

Finishing worksheets.

Participating in

whole-group games.

Interviewing other

Britelings.

Discuss phone shadowing or

ZenDesk tickets with a partner.

Create a diagram to

show the process learned.

Sort suggestions or

solutions into categories.

Label parts on a

diagram.

Participate in a Q&A

session.

Eventbrite board

game with a group.

Scrabble game for Eventbrite vocabulary.

Participate in an office scavenger

hunt.

Group games around a topic.

Zen Room study

time.

Discussing possible e-mail answers, in a

group.

Handouts.

Engagement strategies

(think/pair/share, etc.)

Make a timeline of steps in a process.

Storyboard a phone

call.

Dissect previously

sent e-mails.

Write a picture book illustrating a soft

skill.

Cooperative learning

games.

At-your-desk

games.

Book club.

Attending an event

to gather information.

Listing solutions to

a problem.