Learning & Development at KPMG - Irish Institute of … Us/IITD 702010 - public...Learning &...
Transcript of Learning & Development at KPMG - Irish Institute of … Us/IITD 702010 - public...Learning &...
Having an efficient business model
Being number 1 in our markets
Our people are the key enablers to our
success
Our people are the key enablers to our
success
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Learning at KPMG
14Professionals
Designers CoordinatorsTrainers
Subject Matter Experts
Consultants
Technical
Audit / Tax / Advisory
Mandatory Technical Training
Trainee / Senior / PDM
Professional Exam Support Programme
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Business
Business Awareness
Industry Knowledge
Client Relationships
Influencing / Negotiating / Selling
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Organisational Development
Development/ Assessment Centres
360 Feedback
People Survey
Talent Management
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70:20:10 - Why?
“Informal learning is generally more effective, less expensive and better received than is formal counterpart” (Jay Cross, Informal Learning)
“Organisations with strong informal learning capabilities….are 300% more likely to excel
at global talent development than organisations without those competencies”
(Bersin & Associates, March 2012)
“Increasing the ratio of ‘on the job’ learning vs. ‘away from the job
learning’ by as little as 10% would benefit the average US firm by 2800 productive days and the average Fortune 500 firm by almost 25000
productive days a year”(CIPD / Cornerstone OnDemand Learning and Talent Development Survey
2012)
70:20:10 – Why?
• The 70:20:10 approach, supports our vision to building a High Performance Culture
• It ensures our people receive the development they need it, in the way they want it – “just in time, just enough”:
– So they can develop and perform to their full potential– So they can more effectively manage their careers– So that we can tangibly demonstrate, internally and externally, our commitment to
providing world class learning– With best in class technology
The Business Benefits are Significant
Empowered Employees■ Increased employee confidence ■ Access to the content they most need■ Increases employees speed to competence■ Improves motivation and engagement, reduces turnover
Quality of Client Service■ Innovation■ Flexibility ■ Collaboration
Efficiency & Cost Optimization
■ Joined up approach ■ Reduces content duplication■ Ensures optimal delivery
Business Growth
More confident go‐to‐market; more relevant and engaging conversations with clients
Talent attraction/retention: KPMG as the best place to learn
Globally consistent client service: Our clients become our greatest advocates
Greater return on investment: enhanced profitability
Speed and relevance of response to market opportunities: revenue growth
How Significant are the Benefits?
“Organizations with strong learning cultures significantly outperform their peers:
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46%More likely to be
strong innovators in their markets
58%More likely to go to be successful at developing
skills needed for the future
34%More likely to go to market before their competitors
33%More likely to report higher customer satisfaction
300%More likely to excel at global
talent development
Bersin and Associates June 2011; March 2012
Examples of the “70”: On the Job Learning
Learn & Develop Through Experience
• Apply new learning in real situations• Use feedback to try a new approach to an old problem• New work within role, problem solving• Increased span of control / Increased decision making• Day to day research, web browsing / Research and application of best practices• Champion or manage changes• Internal / External speaking engagements• Take part in a project• Secondments• Stretch assignments• Community activities
Examples of the “20”: Social Learning
Learn & Develop Through Others
• Informal feedback and work debriefs• Seeking advice, asking opinions, sounding out ideas• Coaching from managers• 360 Feedback• Coaching• Learning through networks / teams• Professional / Industry association involvement or active membership• Facilitated Group Discussions e.g. Action Learning
Examples of the “10”: Formal Learning
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Learn & Develop Through Structured Courses and Programs
• Courses, workshops, seminars• eLearning / Virtual Classroom• Professional qualifications /accreditation • Certification
70:20:10 Diagnostic
Understanding the Value of 70:20:10
Organisation of L&D
Integration with Talent Management
Informal Learning Supports
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Learning takes place everywhere... through job experience, collaboration with the right people, and via education (classroom, virtual classroom)
Learning takes place in the classroom
Knowledge is fluid shared by individuals across the FirmKnowledge is relatively static
Capturing lessons learned from experiences is embedded in project/engagement lifecycles
Capturing lessons learned from experiences is a personal and informal practice
Resources and best practices are actively shared across the global network
Resources and best practices are informally shared in ad hoc ways within one’s local network
From To
Learning Culture
10% - Structured Learning
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Classroom Based Learning
Business Unit Workshops
Professional Qualifications
Professional Reading
Technology Based Learning
20% - Learning through others
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Coaching 360 feedback Development Centres
the Hub Networking Events
Subject Matter Experts
Management Capability
Performance Management
process
Graduate Development Programme
Secondment Opportunities
Training Delivery Opportunities
Cross Divisional Engagements / research projects
70% - On the Job Learning
What does Experience, Collaboration and Education mean in practice?
We are revolutionising the way we learn
Education
Collaboration
Experience
Director Development
Pre Centre coaching
Director Development Centre
Development Planning
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Consideration of prior experience Personality Profile 360 Feedback
Simulations, role‐plays Feedback, coaching Builds a support network
Formal – education Learning from others – collaboration Experience
Technology Based Learning
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Consistent Learning
Increased Knowledge Retention
Reduced Training Time
Accessible Learning when you need it
So What?
Reduction in Classroom Based Training
More Technology Based Learning
Focus on Small Workshops
Strong Application on Learning
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