Learn 30 Ways Cloud Call Center Software Solutions

can Help Business

Introduction

• Generally it is said that more the budget the better call center software you get.• Yet, it would be wrong to think that the lower budget will induce you to compromise on quality.  

• Cloud based contact centers offer:i. minimum principal investmentii. cost-effective scalabilityiii. high levels of dependability and securityiv. 24×7 technical support

Ways It Can Help Business

FlexibilityNo Hardware RequiredVirtual WorkforceChoice to Work on Own DeviceAccessibilityReduced Capital ExpenditureScalabilityDisaster RecoveryBundled Services

Roll over TimeAutomated UpdatesDeployment TimeCompliancesDocument ControlRobust DataEnvironment FriendlyNever OfflineMergers and AcquisitionsEasy User Interface

SecurityEasily IntegratedProfessional SupportBusiness ContinuityFlexible Contract“Pay-Per-User” ModelEconomicalCompetitivenessCall Monitoring

Ways It Can Help Business

1. Flexibility

• It gives the agents the chance to be present for the job at all the times, from all the places. • The cloud-based solution breaks the technological barriers and the company operates as it wants, from the place of their choice.• The company can promptly scale-to-need in a competent way in order to meet the shifting needs of production. • This also helps in retaining the workers if they shift from the place where the office is located.

2. No Hardware Required

• The cloud solutions do not require a huge infrastructural set-up.• It just needs software that is uploaded on the cloud.• All the information and the data are stored in the cloud.

3. Virtual Workforce

• The hosted call software allows the company to hire employees who can work outside the office.• They can access the files through the device of their choice and, so, are available ‘on the go’ for all type of business activities.• There is no added financial burden on the employers as there are no infrastructural constraints except for the device with the installed program• This is particularly favorable for collection setups as well as recovery agencies.• With a cloud solution, part-time agents can be employed.

4. Choice to Work on Own Device

• As the Call center Software Solution is stored on the cloud, it can be used on any device, even outside the office premises. • Hence, the application can be used on any device like Smartphone, desktop, tablets or laptops.• Many companies allow the agents to get their own devices at work as it more advanced than the equipment installed by the IT department of the company.

5. Accessibility

• The cloud solution allows the employees to recover the data wherever and whenever required.• All the files are stored in one central location and can be simply checked by the agents.• This opens up work from home models.

Reduced Capital Expenditure

• Cloud Software does not require any added hardware purchase and is more suitable and chosen by small scale industries and start-ups•It also reduces the costs related to management, IT staff, data storage as well as bandwidth connectivity.•In cloud, most of the upgrade costs are pre-decided or are offered as part of the service by the vendor.

Scalability

• The outbound calling solution allows the businesses to raise the cloud computing capacity when a lot of calling is done.• It also permits the company to scale down to appropriate levels when required.• Thus, it gives the business a chance to shrink or stretch as per the varying needs and times, without much financial pressure.

Disaster Recovery

• Maintaining and retaining all the data and contact information of the customers is a tedious task.• The possibility of data theft increases and the information can be easily copied.• Also, all the contacts can be easily lost in case the device is lost, stolen or broken. • Recovering the records can be intricate in such instances.• With hosted telemarketing CRM software, everything is stored on the browser.• The suppliers handle most of the issues and they are likely to do it quicker than the regular IT staff of the organization. • In fact, the speed of the revival is four times faster in the hosted software than the standard ones.

Bundled Services

• Phone services, outbound calling, bandwidth problems, agent desktops all can be rolled into one package. • This makes the calling process simpler and also reduces the workload of the organization.• The greater part of the issues is handled by the sellers.• Thus, the agents can better focus on calling instead of solving the technical faults.

Roll Over Time

• A hosted application takes less time to start over when compared to the on-site programs. • The system does not require hardware installations, is simple and is easily navigable, making it simpler for the workers.

Automated Updates

• Cloud Outbound Calling Software eliminates the hassles of manual updates.• The vendors keep a watch on the new features that can help the business and keep them updated.• This is generally included in the contract that is signed between the sellers and the business.• The new releases are made available for the company as soon as they are released in the market.• Immediate updates in the software allow the employees to function with new features and functionalities, helping them to become more efficient.• The cloud contact center telemarketing software has new releases repeatedly and there is no need for extra infrastructural setup.

Deployment Time• The cloud solution has less deployment time and can easily be set-up in a matter of few hours.• They are not only faster but are also simpler to manage.• The time for installation also depends on the level of difficulty of the application.• Not only is the set-up time reduced, but the resources required to install are also limited.

Compliances

• It is vital that the call center follows laws and is accustomed with the rules and the regulations that are widespread in the country. • Telephony law is an ever-growing phenomenon and it is difficult to keep a tab on all of them. • Call recording and ability to track DND numbers are some of the features of cloud computing that can help in adhering to the regulations.

Document Control

• The telemarketing software deals allow the agents sync their documents between the devices that are linked through the application. • This ensures that all the agents are on the same page and know about all that is happening with their customers.• This also reduces the need for the data to be physically shifted from one location to another• The program also allows them to edit and process the files from anywhere making them location agonistic.

Security

Environment Friendly

• The hosted call solution uses limited device and only uses the server space that is required by them.• This also helps in decreasing the amount of carbon footprint and 30 percent of the drop in energy consumption when compared to the usual applications.

• The sellers ensure that their solutions ensure that the content is kept safe. • Most of the programs ask for a username and a password to login and access. • Thus, you can be certain that the data is accessed only by authorized people and no third party can have their hands on the confidential information of the company. • The seller employs ISO standard security audits and helps in keeping the data secure.

Robust Data

• The cloud solution allows the agents to have all the data at their disposal without much delay. • They can have access to customer reports, their preferences and with the historical reporting feature even have a general idea of the previous interactions.

Easily Integrated

• The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere.• The solution also allows for easy integration of the new and old systems.• It also integrates with third party vendors for effective lead management.

Never Offline

• The business can fall flat if the network or the technology fails.• The solution providers ensure that the maintenance activities are scheduled during the time when the company’s activities are low or when there is a holiday. • This ensures that the organizational proceedings are left undisturbed. • Apart from this, the suppliers also provide provisions to ensure that no data is lost in case of a connection failure.

Mergers and Acquisitions

• A major task in merging or acquiring new companies is the time taken to bring the records from one system to another.• Unless, the information is collected and collaborated, the merger is incomplete. • However, the cloud makes it simpler and the shift is much faster.

Easy User Interface

• The network system should be easy to understand and operate allowing the agents a seamless experience.• Most of the application sellers allow the company to have a free trial of the program.• The users can also test the functionality of the solution whenever a new version is launched. • The vendor also helps in smooth migration from the old to the latest version.

Campaign Management

• It allows you to keep a track on the multiple projects that the company takes up. • At the same time, it also gives you the chance to keep a look out on your expenses and your workers in real-time, helping you to know what is going on and how are the employees taking the conversation ahead. • The data is accessible anywhere and anytime. • This helps you in knowing whether the campaign is going on well and if the clients are appreciating the promotional offers.

Security• The sellers ensure that their solutions ensure that the content is kept safe. • Most of the programs ask for a username and a password to login and access. • Thus, you can be certain that the data is accessed only by authorized people and no third party can have their hands on the confidential information of the company. • The seller employs ISO standard security audits and helps in keeping the data secure.

Easily Integrated• The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere.• The solution also allows for easy integration of the new and old systems.• It also integrates with third party vendors for effective lead management.

Professional Support

• The upgrades, the technical help and maintenance services are looked after by the providers. • They hire professionals to look into the issues that are hindering the company’s progress in any manner. • The suppliers are the subject matter expertise and can handle problems in a more effective manner than the IT staff of the organization.

Business Continuity

•The web-based applications give the company an option to have both the platform as well as capacity redundancy. •Thus, the remote accessibility allows the agents to log-in for their work from their location and continue with their work like any other day. •The data is also kept safe and can be retrieved easily in case of unforeseen crisis.

Flexible Contract

• The cloud provider gives the company a chance to sign a small term contract. • This enables them to change and make modifications in their system without much investment.• Flexibility also keeps the suppliers on their toes because they know that the organization can change the purveyor anytime they feel so.• Call centers and organizations wish for a service option that can look after their innovation needs, provide them with good customer service and is reliable as well.

Economical

• The infrastructural and space costs are reduced.• Most of the operational expenses are included in the package provided by the supplier. • An additional expenditure of hiring and making room for the employees is also reduced because of the virtual workforce feature.• The seller owns the software environment and the costs of repairs are split among the buyers that use the program.

“Pay-Per-User” Model

• This helps in reducing the costs of the company by allowing it to pay according to the number of workers. • Therefore, they only pay for the features and the functions that they utilize on the monthly basis.

Competitiveness

• With the benefits of the hosted call software, the small firms can hold their business activities in a more economical and cost-efficient manner. • Therefore, even they can utilize the features of the program for their own advantage. • This gives them a competitive edge and allows them to function at a level on par with the large-scale industries.

Call Monitoring

• The web-based program allows intelligent monitoring facilities and includes features like call recording, live results and help managers avoid falling into the robotic and restrictive routine. • This also helps in building the morale of the workers.

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Robust Data

• The cloud solution allows the agents to have all the data at their disposal without much delay. • They can have access to customer reports, their preferences and with the historical reporting feature even have a general idea of the previous interactions.

Easily Integrated

• The cloud solution is a mature technology and amalgamates swiftly with different platforms. • The application allows them the option of accessing, editing and managing the information from anywhere.• The solution also allows for easy integration of the new and old systems.• It also integrates with third party vendors for effective lead management.