Lean Six Sigma - Training Course

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    Rqbmnz~ Z`xfqe` [np [neib

    2

    [np [neib

    Kfg{qmznge#

    Zxbngnge

    JbzbBgbm~{n{Zxbngnge

    [np [neib

    Zxbngnge{ ^ammfu-Exaag #

    Hmbko Hamz

    MABGZxbngnge

    Nggfsbznfg #

    F|axbznfgbmApkammagkaz`xfqe` [np

    [neib

    [agnfx

    Ibgbeax

    /

    \xfdakz Ibgbeax\xfexbi Ibgbeax-Bkkfqgz Ibgbeax

    /

    Zabi Iaihax{- Zabi

    Mabjax{ bgj [q||fxzCqgkznfg

    Zbxeaz Bqjnagka

    |xfdakzngeNZ {|aknbmnta{ ng [np [neib Kfg{qmznge # Zxbngnge z`xfqe` kaxzncnkbznfg{bgj `bgj{ fg ap|axnagka z`bz ua kbg hxnge ng z`a ha{z |xbkznka{ zf ~fqx

    Fxebgntbznfg zf bk`nasa F|axbznfgbm Apkammagka"

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    ;

    MABG [np [neib Hagacnz{4

    Fxebgn{bznfg{ z`bz ni|maiagz Mabg [np [neib bk`nasa{ {negncnkbgz hagacnz{z`bz kfgzxnhqza zf kfi|aznznsa bjsbgzbea bgj zf k`bgenge z`a kqmzqxa ng bgfxebgn{bznfg cxfi xabkznsa |xfhmai {fmsnge zf |xfbkznsa |xfhmai |xasagznfg'[|akncnkbmm~ z`a |xfsag hagacnz{ ngkmqja4

    Cfx z`a Fxebgn{bznfg4

    Hfzzfi mnga kf{z {bsnge{ (1!)8

    bgj apzaxgbm kq{zfiax{. Xajqkznfg ng |xfka{{ k~kma znia{ Jasamf|iagz fc {zbcc {onmm{ Kfiifg mbgeqbea z`xfqe`fqz z`a fxebgn{bznfg Ufxmj kmb{{ {zbgjbxj

    Cfx z`a Ai|mf~aa4

    Ni|xfsaj ogfumajea bgj {onmm{ Bhnmnz~ zf q{a b unja xbgea fc zffm{ bgj zak`gnrqa{

    B {zbzq{ z`bz n{ xakfegn{aj ufxmj unja

    Rqbmnz~ Z`xfqe` [np [neib

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    :

    MABG [np [neib Zxbngnge{4

    Rqbmnz~ Z`xfqe` [np [neib

    Kfqx{a Gbia Fsaxsnau

    Jbzb Bgbm~{n{

    [zxbzaenk |mbggnge n{ bk`nasaj z`xfqe` accnknagz Jbzb Bgbm~{n{' Nzn{ z`a |xfka{{ fc {~{zaibznkbmm~ b||m~nge {zbzn{znkbm bgj&fx mfenkbmzak`gnrqa{ zf ja{kxnha bgj nmmq{zxbza- kfgjag{a bgj xakb|- bgjasbmqbza jbzb cfx accakznsa hq{nga{{ jakn{nfg ibonge' \axcfxingejbzb bgbm~{n{ h~ qgjax{zbgjnge kfxxambznfg fc cbkzfx{ ngsfmsaj-|axcfxi `~|fz`a{n{ za{znge bgj q{nge {zbzn{znkbm zffm{ n{fmbza{|akncnk ng|qz{ z`bz `bsa {negncnkbgz ni|bkz zf hq{nga{{'

    [np [neib ^ammfu Hamz

    Fxnagzbznfg |xfexbi cfx bmm z`a ai|mf~aa{ zf |xfsnja z`a rqbmnz~bgj |xfka{{ cfkq{ z`xfqe` MABG&[np [neib z`bz bxa a{{agznbm zf|xbkznka ng z`a jb~ zf jb~ ufxo' Ifxa z`a |xfka{{{zbgjbxjntbznfg- ma{{ax z`a f||fxzqgnzna{ cfx axxfx{'

    [np [neib Exaag Hamz

    Ngzxfjqkznfg zf |fuaxcqm {az fc |xfhmai {fmsnge zffm{ bgjzak`gnrqa{ zf bjjxa{{ kfi|map n{{qa{ bg~u`axa' [np [neibiaz`fjfmfe~ ai|`b{ntaj zabi hb{aj kxabznsnz~- bgbm~znkbm

    z`ngonge bgj jbzb jxnsag jakn{nfg ibonge'

    [np [neib HmbkoHamz

    Bjsbgkaj masam fc z`a [np [neib zxbngnge unz` apzag{nsa q{bea fc{zbzn{znkbm zffm{ bgj zak`gnrqa{ cfx kfi|map |xfhmai {fmsnge'

    MABG Zak`gnrqa{

    Cfkq{a{ |xnibxnm~ fg `fu zf ibpninta kq{zfiax sbmqa u`nmaamningbznge ub{za' Efbm n{ zf |xfsnja |axcakz sbmqa zf z`akq{zfiax z`xfqe` b |axcakz sbmqa kxabznfg |xfka{{ z`bz `b{ taxfjacakz{ q{nge {fia fc z`a |xfsag MABG zffm{ bgj zak`gnrqa{'

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    MABG [np [neib Kfg{qmznge4

    Rqbmnz~ Z`xfqe` [np [neib

    Kfg{qmzngeBxab{

    Fsaxsnau

    SbmqaNggfsbznfg

    @bsnge xnk` ap|axnagka bgj {fmnj zxbko xakfxj ng apakqznge [qkka{{cqm\xfexbi{- fqx Kfg{qmzbgz{ unmm ufxo unz` ~fq zf njagznc~ |xfka{{ni|xfsaiagz bxab{ bgj zboa q| f||fxzqgnzna{ zf xqg b{ \xfexbi{q{nge [np [neib Zffm{ bgj Zak`gnrqa{ z`bz {`bmm hxnge ng \xfjqkznsnz~Bjsbgzbea- Kf{z Xajqkznfg'

    F|axbznfgbmApkammagka

    Xambznsam~ {ibmm ni|xfsaiagz{ ng z`a hq{nga{{ |xfka{{a{ kbg iboa bgFxebgntbznfg zf {zb~ b`abj ng z`a kfi|aznznfg' Nz n{ ni|fxzbgz cfx z`aFxebgntbznfg zf qgjax{zbgj z`a |xfka{{ bxab{ z`bz xabmm~ ibzzax zfhxnge ng jasamf|iagz{' Fxebgntbznfg{ z`bz kfihnga z`a xne`zf|axbznge ifjam unz` {q|axnfx apakqznfg aiaxea b{ unggax{ jqxngez`a effj bgj hbj znia{' Ua hxnge ng z`a Ngjq{zx~ Ha{z \xbkznka{ mnoaMABG [np [neib iaz`fjfmfena{ mnoa Sbmqa [zxabi Ib||nge- Ub{zaAmningbznfg- Dq{z Ng Znia- Obntag zf qgjax{zbgj z`a kqxxagzkb|bhnmnzna{ bgj |bng bxab{ ng z`a oa~ |xfka{{a{ bgj zboa zbxeaz{ cfxni|xfsaiagz z`bz xa{qmz{ ng b |f{nznsa hq{nga{{ fqzkfia'

    \xfdakzngeNZ fccax{ Kfg{qmznge [axsnka{ h~ ja|mf~nge z`anx [np [neibKaxzncnaj Kfg{qmzbgz{ zf ufxo kmf{am~ unz` ~fqx Apakqznsa{ zf `am| jxnsa z`a[np [neib Ngnznbznsa ng ~fqx Fxebgntbznfg

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    Fqx B||xfbk`4

    Rqbmnz~ Z`xfqe` [np [neib

    Bmfge unz` Zxbngnge{- \xfdakzngeNZ Kfg{qmzbgz{ bm{f iagzfx Rqbmnz~ \xfdakz{bgj ag{qxa agj zf agj ni|maiagzbznfg' Unz` fqx {~{zaibznk b||xfbk`- ~fqunmm ha bhma zf unzga{{ niiajnbza hq{nga{{ fqzkfia{'

    2' \axcfxi Jbzb Bgbm~{n{

    8' Jacnga z`a Efbm{ # A{zbhmn{` hb{amnga z`xfqe`B{{a{{iagz

    ;' MABG [np [neib Ufxo{`f| Njagzncnkbznfg fcub{za{ # \xfjqkznsnz~ f||fxzqgnzna{ ng z`a apn{znge|xfka{{

    :' \nmfz \xfdakz [amakznfg # Apakqznfg

    1' Bmm Ai|mf~aa Fxnagzbznfg

    3' MABG [np [neib Ni|maiagzbznfg Xfmmfqz

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    \axcfxi Jbzb Bgbm~{n{ Cnx{z [za|

    Mabg [np [neib Ni|maiagzbznfg

    Rqbmnzbznsa # Rqbgznzbznsa Jbzb Bgbm~{n{ [k`ajqma Sbxnbgka jbzb cfx 3 ifgz`{Ung)mf{{ xbznf\xfcnzbhnmnz~ jbzb Ai|mf~aa Bzzxnznfg jbzb

    [za|{ Apbi|ma

    Exb|`nkbm Bgbm~{n{@n{zfexbi{\bxazf 0

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    Jacnga z`a Efbm{ # A{zbhmn{` b Hb{amnga [akfgj [za|

    Mabg [np [neib Ni|maiagzbznfg

    Jacnga Efbm{ # Fhdakznsa{ fc z`a \xfexbiunz` Ibgbeaiagz # [agnfx Mabjax{`n|z`xfqe` B{{a{{iagz

    Ni|xfsa |xfcnz ibxeng h~ 8

    [za|{ Apbi|ma

    Njagznc~ fhsnfq{ |xfhmai{

    Mfge Mabj znia{\xfka{{ Hfzzmagako{Apka{{nsa Ngsagzfx~Rqbmnz~ n{{qa{ ( Ngzaxgbm # Apzaxgbm.@ne` Kf{z{ (Mbhfx / Fsax`abj.

    A{zbhmn{` Hb{amnga{

    Fg)znia Jamnsax~ zf Kq{zfiax !Ngsagzfx~ fg)`bgjBifqgz {|agz fg jacakz cnpnge\xfcnz ibxeng !

    8

    8B

    8H

    8K

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    MABG [np [neib Ufxo{`f| cfx Oa~ \ax{fggam Z`nxj [za|

    [za|{ Apbi|ma

    ;

    MABG [np [neib Ufxo{`f| unz` Apakqznsa{ #Oa~ \ax{fggam

    Cngbmnta zxbngnge kfgzagz{Cngbmnta |bxznkn|bgz{ mn{zCngbmnta zxbngnge {k`ajqma

    ;B

    [np [neib Mabg

    Fhdakznsa Jamnsax sbmqa zf kq{zfiax Jamnsax sbmqa zf kq{zfiax

    Z`afx~ Xajqka Sbxnbznfg Xaifsa ub{za

    Cfkq{ \xfhmai cfkq{aj \xfka{{ cmfu cfkq{aj

    B{{qi|znfg{ B |xfhmai apn{z{

    Jbzb n{ snzbm

    Fsaxbmm {~{zai

    ni|xfsa{ nc sbxnbznfg{ ng

    bmm |xfka{{ ng|qz{ bxa

    xajqkaj

    Ub{za xaifsbm unmm

    ni|xfsa hq{nga{{

    |axcfxibgka

    Ibg~ {ibmm

    ni|xfsaiagz{ bxa hazzax

    z`bg {~{zai bgbm~{n{

    Mabg [np [neib Ni|maiagzbznfg

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    \nmfz \xfdakz (Njagznc~ # Ni|maiagz |xfhmai bxab. Cfqxz` [za|

    \xnfxnznta |xfhmai bxab h~ |axcfxinge \bxazfBgbm~{n{

    H~ Sfmqia (RZ^.H~ [bma{ XasagqaH~ Kf{z{H~ Kq{zfiax

    H~ Mbza Jamnsaxna{

    [za|{ Apbi|ma

    Jnsnja # Kfgrqax (Njagznc~ z`a zf| 2 |xfhmaibxab.

    Hb{aj fg \bxazf Bgbm~{n{ k`ff{a zf| 2nzai cfx {zqj~ # ni|maiagzbznfg

    Njagznc~ bg Nzai unz` `ne` |xfhbhnmnz~ fc{qkka{{

    Apakqza \nmfz \xfdakz (|xfhmai bxab.

    Ebz`ax jbzb bgj fh{axsa |xfka{{a{ Sbmqa {zxabi ib||nge fc kqxxagz |xfka{{ Ngzaxsnau Oa~ |af|ma bgj Njagznc~ oa~

    b{{qi|znfg{ Njagznc~ hfzzmagako{ bgj ub{za{ ng |xfka{{ Hxbng{zfxi unz` oa~ |ax{fggamJfkqiagz mfge zaxi bgj {`fxz zaxi

    ni|xfsaiagz{Iboa Xakfiiagjbznfg{Rqbgznc~ Kf{z- [bsnge{ # Hagacnz{ Ni|maiagz xakfiiagjaj |xfka{{

    :

    :B

    :H

    :K

    \xnfxnznta z`a |xfhmai bxab ) h~ ni|fxzbgz |xfjqkz & |xfjqkz mnga & kq{zfiax

    Mabg [np [neib Ni|maiagzbznfg

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    Bmm Ai|mf~aa Fxnagzbznfg Cncz` [za|

    Kfgjqkz Bmm Ai|mf~aa{ Fxnagzbznfg Cngbmnta |bxznkn|bgz{ mn{z Cngbmnta zxbngnge {k`ajqma

    [za|{ Apbi|ma

    1

    1B

    Mabg [np [neib Ni|maiagzbznfg

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    MABG [np [neib Ni|maiagzbznfg Xfmmfqz [npz` [za|

    A{zbhmn{` Kfxa \xfdakz Zabi Xasnau [kf|a bgj fhdakznsa cfx Sbmnjbznfg[amakz Zabi Iaihax bgj zabi cbknmnzbzfx

    [za|{ Apbi|ma

    Ni|maiagzbznfg fc bmm z`a \xnfxnzntaj |xfhmaibxab{

    3

    3B

    3H

    Ifgnzfx \xfka{{ Kfgzxfm{Iazxnk{ Xa|fxznge Mabxgnge bgj kfgzngqfq{ Ni|xfsaiagz Ngzaxgbm bqjnz{ cfx |xfka{{ kfi|mnbgka

    3K

    [az Zbxeaz{ cfx \xfjqkznsnz~ [bsnge{ Njagznc~ rqnko `nz{ bgj `ne` ni|bkz |xfdakz{ Sbmqa {zxabi ib||nge fc kqxxagz |xfka{{ Njagznc~ hfzzmagako{ bgj ub{za{ ng |xfka{{ Hxbng{zfxi unz` oa~ |ax{fggamJfkqiagz mfge zaxi bgj {`fxz zaxi

    ni|xfsaiagz{ Ni|maiagzbznfg fc xakfiiagjaj |xfka{{a{

    \axcfxi [zbzn{znkbm Kfgzxfm \xfka{{Jfkqiagz {bsnge{ bgj ifgnzfx {q{zbngbhnmnz~

    Mabg [np [neib Ni|maiagzbznfg

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    Bggapqxa Zxbngnge \xfexbi Jazbnm{

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    ^ammfu HamzZ`a cnx{z {za| zfubxj{ rqbmnz~

    2:

    \xfexbi Fsaxsnau4

    [np [neib ^ammfu Hamz zxbngnge xagjax{ ngzxfjqkzfx~ zxbngnge ng z`a cqgjbiagzbm{ fc [np [neib' Nz|xfsnja{ bg fsaxbmm ng{ne`z zf z`a zak`gnrqa{ fc [np [neib- nz{ iazxnk{- bgj hb{nk ni|xfsaiagziaz`fjfmfena{ zf hazzax iaaz kq{zfiax ap|akzbznfg{ bgj fxebgntbznfg fhdakznsa{'

    Mabxgnge Fhdakznsa{4

    Qgjax{zbgjnge Rqbmnz~ # Jacakz{ Sbmqa fc [np [neib

    Sfnka fc Kq{zfiax # Kxnznkbm zf Rqbmnz~ Qgjax{zbgjnge # jasamf|nge [N\FK Qgjax{zbgjnge [zbzn{znk{ bgj \xfka{{ Ni|xfsaiagz Zffm{

    Jqxbznfg4

    Ng{zxqkzfx Maj Zxbngnge 2 jb~

    Zbxeaz Bqjnagka4

    Zabi iaihax{- Zabi Mabjax{ # \xfdakz Ibgbeax{

    Jamnsaxbhma{4

    Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{

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    Exaag HamzIboa z`a jnccaxagka

    21

    \xfexbi Fsaxsnau4

    [np [neib Exaag Hamz zxbngnge |xfsnja{ hazzax |xfhmai {fmsnge zak`gnrqa{ z`xfqe` [np [neib|xngkn|ma{ bgj nz{ ibz`aibznkbm ifjam{' Nz `am|{ |bxznkn|bgz{ jasamf| {onmm zf gbxxfu jfug|xfhmai{ bgj njagznc~ xffz kbq{a bgj b||m~ mabxgnge zf ni|xfsa |xfka{{ kb|bhnmnz~'

    Mabxgnge Fhdakznsa{4

    Qgjax{zbgjnge [np [neib hb{nk{ \qx|f{a- @n{zfx~ # Iaz`fjfmfe~ Jbzb kfmmakznfg iaz`fj bgj kfmmakznfg |mbg Iab{qxnge |xfka{{ kb|bhnmnz~ bgj kbmkqmbznge |axcfxibgka

    Kbq{a bgj Accakz Bgbm~{n{- N{`nobub- Cn{`hfga Jnbexbi Cbnmqxa Ifja bgj Accakz Bgbm~{n{ (CIAB. Kbmkqmbznge Rqbmnz~ masam [`fxz Zaxi # Mfge Zaxi Jazaxingnge |xfka{{ kfgzxfm q{nge Kfgzxfm k`bxz{

    Jqxbznfg4

    Kmb{{xffi Zxbngnge : jb~{

    Zbxeaz Bqjnagka4

    Zabi iaihax{- Zabi Mabjax{ # \xfdakz Ibgbeax{

    Jamnsaxbhma{4

    Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{

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    Hmbko HamzNg{znzqznfgbmnta

    23

    \xfexbi Fsaxsnau4

    [np [neib Hmbko Hamz zxbngnge |xfsnja{ z`fxfqe` ogfumajea fc [np [neib |`nmf{f|`na{ bgj |xngkn|ma{ngkmqjnge {zbzn{znkbm zffm{- {~{zai{ bgj zak`gnrqa{' Zxbngnge |xfsnja{ kfi|maza qgjax{zbgjnge fc [np[neib ifjam{ JIBNK- JIBJS # JC[[ bgj `bsa ogfumajea fc MABG agzax|xn{a kfgka|z{ z`bz|bxznkn|bgz{ kbg rqnkom~ njagznc~ gfg)sbmqa)bjjaj bkznsnzna{

    Mabxgnge Fhdakznsa{4

    Iab{qxaiagz [~{zai Bgbm~{n{

    Jazbnm jn{kq{{nfg fg \xfka{{ Kb|bhnmnz~ Q{bea fc Bjsbgkaj [zbzn{znk{ iab{qxnge |xfka{{ kb|bhnmnz~ @~|fz`a{n{ za{znge Ja{neg fc Ap|axniagz [zbzn{znkbm \xfka{{ Kfgzxfm

    Jqxbznfg4

    Kmb{{xffi Zxbngnge 3 jb~{

    Zbxeaz Bqjnagka4

    \xfdakz Mabjax{ # \xfdakz Ibgbeax{

    Jamnsaxbhma{4

    Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{

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    Mabg ZxbngngeAmningbza Ub{za

    25

    \xfexbi Fsaxsnau4

    Cfkq{a{ |xnibxnm~ fg `fu zf ibpninta kq{zfiax sbmqa u`nma amningbznge ub{za' Efbm n{ zf |xfsnja|axcakz sbmqa zf z`a kq{zfiax z`xfqe` b |axcakz sbmqa kxabznfg |xfka{{ z`bz `b{ taxf jacakz{ q{nge{fia fc z a |xfsag MABG zffm{ bgj zak`gnrqa{'

    Mabxgnge Fhdakznsa{4

    Qgjax{zbgjnge MABG |`nmf{f|`~ Njagzncnkbznfg fc ub{za{ z`xfqe` Sbmqa [zxabi Ib||nge zak`gnrqa Qgjax{zbgjnge MABG zffm{ Zboz- Obghbg- \fob ^foa- Obntag Q{bea fc MABG S{ Q{bea fc [np [neib

    Jqxbznfg4

    Kmb{{xffi Zxbngnge 8 jb~{

    Zbxeaz Bqjnagka4

    Zabi iaihax{- Zabi Mabjax{ # [q||fxz Cqgkznfg [zbcc

    Jamnsaxbhma{4

    Zxbngnge ibzaxnbm{B{{negiagz bgj Apaxkn{a{

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