Lean Six Sigma for Public Safety GIS - wsdot.wa.govLean Six Sigma for Public Safety GIS. 2 •...
Transcript of Lean Six Sigma for Public Safety GIS - wsdot.wa.govLean Six Sigma for Public Safety GIS. 2 •...
Eadie Kaltenbacher, MBA, GISPNovember 14, 2018
Lean Six Sigma for Public Safety GIS
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• Public Safety GIS Highlights• Lean Highlights
• Definitions, concepts, tools
• Example: Lean for GIS
• Six Sigma Highlights• Definitions, concepts, tools
• Example: Six Sigma for GIS
Agenda
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Public Safety GIS Highlights
First Responders
9-1-1 Dispatch Center (PSAP)
9-1-1 Caller
Addressing Authorities
GIS Data Provider
Public Safety Stakeholders
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• Process• (Supplier)• Input• Process• Output• (Customer)
• Waste• Time• Labor• Material
Lean Definitions
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Lean Concepts: More Mindset than Methodology
LEAN
Efficiency
Eliminate Waste
Never Compromise
Quality
Continuous Improvement
Voice of the Customer
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• Value stream process mapping• Current state vs future state
Lean Tools
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• 2 Processes: Assigning and Correcting addresses• Voice of the Customer
• Listen to end users to determine desired output
Lean Example: Addressing process at Kitsap County
Addressing Authorities
GIS Data Provider
Public Safety Stakeholders
Other Stakeholders
• Value Stream Mapping• 8 steps to create a new one vs 24 steps to correct a bad address
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• Statistical Concept: 6ơ = 3.4 per million
Six Sigma Definitions
“A defect is any aspect of the product or service that does not
meet the customer’s requirements – whether or not
the requirements were specified.”
5 Sigma: 2,426
6 Sigma: 35
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• Effectiveness: improving quality• Iterative and continuous improvements to reduce defects
• Requires metrics
Six Sigma Concepts
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• DMAIC
• Examples of Improvements:• Error-proofing• Standardization• Visual Management
Six Sigma Tools
Define Measure Analyze Improve Control
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Six Sigma Example: Improving quality of GIS data for NG911
• Many organizations are getting ready for Next Gen 911• Five data layers must be extremely high-quality• Within own jurisdiction AND relative to neighbors
• How is this going to happen?• Standardization: “Purposeful Order”
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• How do these principles affect your processes?• Efficiency (reduce time/effort/cost)• Eliminate waste• Voice of the customer• Effectiveness• High quality• Measurement• Continuous improvement
• More resources• www.lean.org• www.asq.org
Review