Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities.
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Transcript of Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities.
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Champion Responsibilities
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Champion Responsibilities:
• Change Management
• Project Selection
• Project Tracking
• Communication
• Recognition
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Change Management
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
“The hardest part of reengineering is living through
change.“Michael HammerRenowned Author
Man, that was tough!!
The Pain of Change
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• Symptoms
• Reaction
• Fire Fighting
• Intuition
• Hierarchal
• Internal Focus
• Product
• Realistic
• Incremental
• Problem Solving
• Root Cause
• Empowered Teams
• Process
• Prediction
• Prevention
• Stretch Goals
• Breakthrough
• Customer Focus
Moving from “the present” into the “future…..
The Transition
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
People’s Responses to Change
Activesupportive of change
Passivequiet, unwilling to support visibly
Resistingfight the change
Committinghelp move the ball
Change will occur through your people… here is what to expect from them.
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Potential Behaviors
Passive/Resisting Behavior
• Hard to read their position
• Follow directives well/hide in bushes
• Quietly committed to old goals and procedures
• Believe that no one cares what they think or do
Active/Resisting Behavior
• Believe they are “saving” the organization from serious mistakes
• Vocal about their resistance to changes
• Nay-say even minor details of the change
• Cleverly insert obstacles to a smooth transition
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Potential Behaviors
Passive/Committed Behavior
Active/Committed Behavior
• Believe the way to get along is to go along
• Deny resistance they may have to the changes
• Pretend it is “business as usual” and tend to stay task focused
• Pretend/believe everything is just fine
• Easily verbalize their issues and concerns
• Seek new tasks and responsibilities
• Represent the changes in a positive manner
• Create plans and actions to meet new goals
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Effective Approach to Leading Change:
1. Establish a Sense of Urgency
2. Create a Support Network
3. Develop & Communicate the Vision
4. Address Resistance
5. Empower Employees
6. Communicate the Wins
Leading Change
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• A compelling Business Case must be made that this is the right time to make change
• Need must be greater than resistance
• Status quo can NOT remain acceptable
• Ways to create urgency:− Set “stretch” goals that force change− Increase visibility of unhappy customers and poor financial performance− Allow a crisis to happen− Communicate reality
1. Establish a Sense of Urgency
Urgency
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
Myth: You can demand change.
Reality: You need change to become infectious.
• Find supporters, build supporters and allow them to help make it part of the community
• Give the supporters visibility and the resources to continue to “spread the word”
2. Create a Support Network
Support
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• Clearly describe the objectives and the timeline
• Communicate the behaviors, processes and practices that will be needed
• Be focused yet flexible
• Develop communication strategies for every position level and situation
• Over-communication is rarely achieved
3. Develop and Communicate the Vision
Communicate
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• Assess readiness and where each person is in the change cycle
• Link change back to the business interest and each person’s personal interest
• Involve any resistors
• Pick up clues as to the form resistance is taking
• Seek to have discussions with any people not on board, find resistance
• Define training needs tools to address their concerns
4. Address Resistance
Find Resistance
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• Respect the opinion of resistors
– Respect the person
– Maintain their self-esteem
– Remove doubt, fear and misunderstandings
– Authorize people to make mistakes
• Build and maintain involvement
– Establish clear goals
– Offer training
– Provide clear performance feedback
– Recognize effort and contribution
5. Empower Employees
Empower
Lean Six Sigma Champion Copyright OpenSourceSixSigma.com
• Select one or more projects to yield tangible, quick results
• Give visibility to the success through company project reviews & link results to corporate objectives
• Reward & recognize the project team
• Spread enthusiasm for the accomplishments!
6. Communicate the Wins
Announce Wins