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Lean in HR: Lean is a Human System Jamie Flinchbaugh Lean Learning Center 1
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Keynote of Jamie Flinchbaugh on the 2011 Lean HR Summit
Transcript of Lean in hr_presentation_by_jamie_flinchbaugh
Lean in HR: Lean is a Human SystemJamie FlinchbaughLean Learning Center
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© 2010 Lean Learning Center
The two-way street2
© 2010 Lean Learning Center
All dimensions of an operating system must work in unison for success. HR is a strong influencing factor in many of them.
Many dimensions of lean
SYSTEMSSYSTEMS
© 2010 Lean Learning Center
What is culture?
© 2010 Lean Learning Center
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#1 failure mode of lean
Lean is born from how we THINK.
Lean is not born from what we SEE,
© 2010 Lean Learning Center
Why focus on principles?
© 2010 Lean Learning Center
Learn - Apply - Reflect
LEARN
APPLY
REFLECT HEART
HAND
HEAD
© 2010 Lean Learning Center
Learn: articulate change
Method Benefits Challenges
Training • Structured delivery
• Controllable way to communicate change
• Classroom is separated from behavior environment
• Less credible than in-the-workplace discussions
Coaching • Provide feedback at the point of location
• Closely connected in time
• Slow
• Inefficient
• Consistency is difficult across many coaches
Common Language
• Framework for teaching and coaching
• Paints a picture
• Easier to mimic
•Requires conscious effort from leaders on an everyday basis
© 2010 Lean Learning Center
Apply: create experiences9
© 2010 Lean Learning Center
Reflection
The questions you ask drive a line of thinking Challenge through questions Develop standard work of questions for
operational or performance reviews, and 1-on-1s Build in reflection time into the right events
10 minutes at the end of a meeting or a shift for an After Action Review.
10 minutes at the end of a kaizen event to ask “how could you apply what you experienced here to your own work?”
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© 2010 Lean Learning Center
Areas of Influence
Succession planning Annual evaluation: process + criteria Organizational design Hiring: process + criteria On-boarding Resource / capacity planning Recognition and reward systems Training + development Organizational development
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© 2010 Lean Learning Center
Call to action12
What processes in your organization would be a good place to start both to (a) demonstrate learning and (b) learn how to apply lean thinking?
What mechanisms within HR can help the most in the lean journey right now?
Lean is a change of how people think and work.
We must be the change we desire. Lean begins with you!
Jamie Flinchbaugh, Lean Learning Center
[email protected] / www.LeanLearningCenter.com
Blog: www.JamieFlinchbaugh.com
Find Me13
