Leading the BPO Digital Acceleration in Oman. · Digital Acceleration in Oman. Clients 60+ clients...
Transcript of Leading the BPO Digital Acceleration in Oman. · Digital Acceleration in Oman. Clients 60+ clients...
October 2018
Leading the BPO
Digital Acceleration
in Oman.
Clients60+ clients across different
verticals
Employees750+ employee strength with more than 70% Omanisation
Market LeaderLeading BPO & IT service
provider in Oman
Customer Engagement
30+ million interactions per annum
QualityISO 9001 quality certification
Partner NetworkStrong association with global
technology provider
About us
Public Sector (19) Financial Services (14) Energy & Utilities (10) IT (6)
Al Raffd Fund Ministry of TourismPublic Authority for Social
Insurance (PASI)Ahli Bank Oman Arab Bank Al Maha Petroleum
Oman Electricity Transmission Company
Bahwan Cybertek
MOCIMinistry of Transport &
CommunicationsPublic Establishment for Industrial Estate (PEIE)
Al Raffd FundOman Housing
BankDaleel Petroleum
Public Authority for Electricity & Water
ITA
BeahPublic Authority for Electricity & Water
The Oman Center for Investment Promotion &
Export Development (OCIPED)Bank Muscat Orix Leasing Duqm Refinery
Suhail Bahwan Group
Daleel Petroleum Muscat Municipality Bank Nizwa RSA Oman Oil Company Loay International
e.OmanNational Center for
Statistics & InformationBank Sohar Tageer Finance Orpic Advancya
HayaThe Public Authority for
Consumer Protection (PACP)
HSBC Instant Cash Shell Oman Snap Byte
Ministry of HealthTelecom Regulatory
AuthorityNational Life
Electricity Holding company (SAOC)
Interec Systems
Ministry of Manpower (MOMP)
Oman Post OIFCMuscat Electricity
Distribution Company
Travel & Logistics (4) Retail (4) Telecom (3) Aviation (3) Real Estate (1) Manufacturing (2) Healthcare (1) Education
Bahwan Travel Agencies Ajit Khimji Group Omantel Oman Airports Al Mouj RMS UAE Ministry of Health Al Isary
DHL Amouage NTS Oman Air Knooz Oman Holding
Oman Post Khimji Ramdas Awasr Salam Air
Oman Sail OTE group
Infoline’s Industry focus is aligned to Industry potential
Infoline’s Industry penetration for large industries is adequately aligned and we will continue to build strengths in Public Sector, BFSI and Oil & Gas.
Pioneer in Ecommerce & mCommerce through Daleel1010 Established name in BPO/CC, Proven Capability in Partnership Development
Public Sector31%
BFSI17%Oil & Gas
13%
IT10%
Travel & logistics7%
Retail5%
Telecomm5%
Aviation4%
Others8%
Client split by vertical
Infoline
Government
Finance
Manufacturing
Oil & Gas
Communications
Transporation
Healthcare
2.7%
2.9%
3.1%
3.3%
3.5%
3.7%
0 20 40 60 80 100 120
The Way Forward: Business Process as-a-Service (BPaaS)
A cloud based services model offering Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Offering a strong linkage of business models to
the enterprise customer’s business models, Create unique industry/vertical specific
platforms, Disrupt traditional models, pushing providers
to think beyond BPaaS (business process as a service) / cloud-enabled platforms.
Help develop different commercial business models to deliver value to clients and grow new revenue streams.
The Way Forward: Business Process Outsourcing – Digital Acceleration
Infoline BPaaS
Total Outsourcing of
Value chain processes,
BPM Outcome & Value based
(SLAs)
solutions
Chatbots, RPA
& AI
Industry solutions
Merging Prof Services &
BPO
Strategic Engagement
Design
Operational Efficiency & Governance
Multi channel & Omni
channel CRM
Over the period of last 2-3 years, Infoline has been working on a fully customized BPO product focused on Customer experience and can offered as a service
Mobility Solutions
Chatbots & RPA
Customer & Social Analytics
Omni Channel
AI
Augmented Solutions
Daleel1010
Served over 20 million enquiries & serving 5 million + enquiries per annum
250partners
More than 250 premier business houses have experienced significant business growth by showcasing their business over Daleel1010.
2.0
Different touch points of how users would engage with business owners
On Service level On Convenience For Business Owners
Food on DemandHunger Pangs Set In
This is usually when people start to search
frantically for restaurants that deliver.
Decision made - Sushi
Use Daleel1010 app to order from
your favorite store
Receive confirmation
Alert – food is on its way
Food is outside your door with one of our
deliver men
Over 200 unique restaurant brands delivering throughout Muscat and soon in Nizwa, Sur, Suhar and Salalah
Grocery delivery and Home Services
Two of the large hypermarket brands in the country have signed with Daleel for Grocery Delivery.
More than 25 service partners have signed up to provide home services across Muscat.
Now to see how it looks…
Thank you