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Leading Others: Emotional Intelligence

What is Emotional Intelligence?

• Acknowledging our own feelings and the feelings and emotions of others

• Responding to these feelings in appropriate and effective ways

• In order to minimise the impact of negative emotions, and harness the potential of positive emotions

What is Emotional Intelligence?• Came about at a time when

suggestions that IQ (intelligence quotient) as the most important indicator for life success were being questioned.

• Mayer first coined the term EQ, also called EI and EC (emotional competency).

• Developed as a theory by Daniel Goleman who presented in his book in 1995 called Emotional Intelligence: Why it can matter more than IQ.

What is Emotional Intelligence?

• Underpinning EI theory is the concept of neuroplasticity.

• We can shape the way we respond to a situation by re-learning new ways of doing things.

• So, you can learn to be emotionally intelligent.

The 5 Keys to Becoming Emotionally Intelligent

There are five key competencies that you as a manager or leader can develop to become more emotionally intelligent

The 5 Keys to Becoming Emotionally Intelligent

• Be aware of your own feelings to help you understand the feelings of others

• Examine your own responses and reactions

Be self-aware

1.

The 5 Keys to Becoming Emotionally Intelligent

Be self-aware

1.Low Emotional Intelligence High Emotional Intelligence

Aggressive, demanding, egotistical, bossy, confrontational

Assertive, ambitious, driving, strong‐ willed, decisive

Easily distracted, glib, selfish, poor listener, impulsive

Warm, enthusiastic, sociable, charming, persuasive

Resistant to change, passive, un‐responsive, slow, stubborn

Patient, stable, predictable, consistent, good listener

Critical, picky, fussy, hard to please, perfectionistic

Detailed, careful, meticulous, systematic, neat

The 5 Keys to Becoming Emotionally Intelligent

• Keep your own emotions in check

• Don’t make rushed decisions that come on the back of an emotionally driven response

• Stay in control• Practise calm and

measured responses

Self-regulate

2.

The 5 Keys to Becoming Emotionally Intelligent

• Be optimistic• Embrace challenges• Walk the talk with a

‘spring in your step’• Be aware of the emotions

that inspire others• Use words that appeal to

the ‘emotions of others’and want them to ‘get on board’

Be Motivated

3.

The 5 Keys to Becoming Emotionally Intelligent

• Keep it real - put yourself in the position of your team members

• Pay attention to body language

• Acknowledge and respond to feelings; don’t judge them

Be Empathetic

4.

The 5 Keys to Becoming Emotionally Intelligent

• Put more emphasis on the P, rather than the T

• See relationships as the key to achieving goals

• Use praise and give regular positive feedback

• Establish rapport and trust with your team

Be People-oriented

5.

To summariseAn emotionally intelligent leader/manager:

• Has a solid understanding of how their emotions and actions affect their teams

• Engages in self-awareness in order to better exercise self-regulation

• Strives to get the balance right between being a people-oriented and task oriented manager by developing good interpersonal relationships and demonstrating empathy

Want to know more?

c.curtin@witt.ac.nz• https://www.kotterinc.com/navigating-

uncertainty-resources-to-prepare-for-change/

• https://www.eapservices.co.nz/• https://www.youtube.com/watch?v=Y7m9e

NoB3NU• https://www.youtube.com/watch?v=3pPNJ

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