Leading Nordic IT-services Company, Tieto, Uses Enterprise Social Networking to Connect its Global...
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Transcript of Leading Nordic IT-services Company, Tieto, Uses Enterprise Social Networking to Connect its Global...
Turbo-charging Your Organization’s Productivity with Enterprise Social Networking
Welcome to today’s webinar! There will be silence until we begin today’s presentation.
Today’s twitter hashtag is #tibbr
© 2013 Tieto Corporation
Ilkka MalkovaCommunity Manager, CIO Office
Tieto
Leandro Perez @leandro_perez
Head of Product Marketing, tibbrTIBCO Software Inc.
Speakers
Company Overview
TIBCO Software
• Founded in 1997• $1.1B revenue in 2012• 70 offices, 25 countries • 4000 customers• 200 partners• 3500 employees
tibbr
• Millions of enterprise users• 100+ countries • Experienced implementation team
• Customer success program• 24x7x365 global support
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1. About Tieto2. Why Social?3. Why tibbr?4. Use Cases5. Roll-out6. Q&A
2013-06-10
This is me.Ilkka Malva
Born in IstanbulLiving in Helsinki
@Tieto since 1997Community Manager CIO Office since 2012
Married
RunnerDancerTraveller
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Video:
This is Tieto and what our 16.000 people work on daily.
http://www.youtube.com/watch?v=d9AmyW-f55k
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n Market position➔ #1 in IT services in Finland➔ #3 in IT services in Sweden➔ #1 in telecom R&D in Europe
Tieto is the largest Nordic IT services company providing full life-cycle services for both private and public sectors. The company has global presence through its product engineering business and delivery centers.
Tieto is committed to develop enterprises and society through IT.
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Encourage networking and leveraging of knowledge
Promote knowledge sharing culture
Improve efficiency by reuse of knowledge
Support Tieto’s strategy execution – more focused and simplified way of working
Support onboarding• New employees• New team
members
Cut down e-mail flow
Goals of New Social Intra
New Social Intra
Goals
Aiming for 5% increase in productivity with 16.000 information workers.
© 2013 Tieto Corporation
Intra Vision before tibbr decision
• Desktop – All the needed things in one place.
• Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects etc. Personalisation is easy, profiling is automated.
• Appealing – Excellent user experience; smooth, visually attractive and easy to use, high-quality and up-to-date content.
• Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without.
• Available – Any device, anywhere, anytime.
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Why tibbr?• Social Layer to connect it all.
• Strong integration background.
• OnPremise installation.
• Mobility.
• Customization possibilities.
• Subjects.
• Continuous release cycle.
• Buy, not Build.
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User Directory(AD)
ERP(Approvals, Orders etc)
Information services(RSS, XML, Others)
tibbr(Collaboration, Social business, Search)
Common tools to touch end-users when needing to be informed by business systems, other colleagues, sharing
information, discovering information, collaborating with partners and
customers.
GoogleEmailCalendar
ExchangeEmailCalendar
BYODOffice toolsStorage
SharePointDocument collaboration
GoogleDrive
Meeting Communication tools(Lync, Phone, OCS, Hangouts, WebEx)
CRMOracleSalesForce
© 2013 Tieto Corporation
Case example 1:OnboardingYou join Tieto• When you enter Tieto, you belong to all the Subjects your
position, location, organization and role entitles you to:• Finland / Helsinki / Kilo• Group and Support Functions / CFO / ICT / Business
Applications and Tools• Line Manager• Project Owner of project 734893• Competence based subjects
• Instantly you can spend your first day in Tieto reading all the discussion around these subject -> knowledge transfer/sharing
• Get to know your colleagues, also the ones not sitting next to you.
• Discover other subjects that are related to your work• Introduce yourself to others
• Be up to speed quicker and more efficiently
© 2013 Tieto Corporation17
Reusable via search
Case example 2:Extend discussions via Subjects
Opportunity5 persons
Offering50 persons 3 months
Competence300 persons
There is a question and discussion in opportunity sales team.
Sales team extends discussion to specific offering, adding suddenly 50 specialists globally to the discussion.
Discussion goes technical, so it’s extended to specific technology subject, adding 300 global specialists to answer the detailed question in context to earlier discussions.
After 3 months, the same issue is raised in another opportunity in other country. Earlier discussion if found via search and sales team gets instant answers and insight on who to contact for more details how the earlier case was won.
Question from sales
case
Information is not locked into emails
© 2013 Tieto Corporation18
Case example 3:Support via communitiesCrowdsourced way:• Ask question in specific subject like “Mobile
Tieto”• Service Desk or any of our 16.000
specialists answers you 24/7 most likely• Problem solved in public discussion• Next user with same problem finds the
discussion via Intra Search -> instant solving time
Reusable answers
Proactive support via filters -> SD can follow keywords like
“iphone”
Support via community
© 2013 Tieto Corporation19
Case example 4:Mobility
Normally it’s easier to share this mobile phone photo to
Facebook than to your colleagues at work.
tibbr’s Mobile UI let’s you do it easily.
Picture taken at a Workshop.
© 2013 Tieto Corporation
Keep It Simple• Publish features one by one.
• When creating the subject hierarchy, make sure people understand what they are. Use their language.
• Start with few and expand later• For example we started with ”Architects” and then later added sub-
subjects like ”Information Architects” etc.
© 2013 Tieto Corporation
Put it out there.• Find and get the early adopters in without wasting time.
• We used Invite only and Public Beta stages, like nowadays is used in consumer world.
• Be active on showing via example how people can make tasks easier by using the social software.• Users will soon start copying your examples.
• Examples:• We opened our Intra development discussion for everybody.
• We used Polls for decision making, asking A/B type of question.• Get the leaders talking, not managers. (influencers)• Use RSS feeds to create automatic content
© 2013 Tieto Corporation
Target specific smaller groups
• Our business is driven by projects and projects are driven by Project Managers
• We have physical Offices• Automatically subscribed people to office subjects based on their organizational data.