Leading Airline MRO engages Hexaware as its Transformation Partner - Case Study
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The Client is the fastest growing Airline Maintenance, Repair and Overhaul (MRO) service provider in the Mid –East Asia. It provides end-to-end maintenance services for Airframes, Engines & Components & serviced through 27 domestic & 2 international stations ABOUT THE CLIENT Case Study © Hexaware Technologies. All rights reserved. www.hexaware.com Leading Airline MRO engages Hexaware as its Transformation Partner to thrive in the digital future Case Study Snapshot A leading airline MRO turned towards risk free and timely transformation of its legacy systems as well as leverages digital technologies in mobility, IOT & analytics space to make itself future ready & cost-effective. The client earned its happily ever after with maintained migration timeline and cost well within budget. Business Objectives Expansion plan to build a large state of art MRO facility to fully service airlines with diversified fleet types To enable productivity & quality operations via standardized processes, data exchange and integration across multiple units through core systems and automation To be ready for the digital future via leveraging and integrating technologies like Mobility, IOT & Analytics to create a fully enabled, connected and highly productive work force Risk free and timely transformation of legacy systems and multiple silos of information to a comprehensive system Transformation & Technical Challenges • Rollout of applications without impacting flight operations • Narrow window for switch over • Potential flight disruptions due to missing data • Testing of new system to ensure full functionality • Low quality of data due to multiple applications and lack of validation • Large investment of $20 Mn+ and significant key resources • Multiple Standalone applications needs to be phased out and transitioned to new system • Regulatory mandate to maintain over 10 years of data • Conversion & Transitioning of digitized hard copy data • Limited knowledge available with customer on the new system Solution Strategy - Ensuring Proper Transformation Early engagement as Transformation Partner Hexaware along with its MRO – Centre of Excellence team get engaged early during implementation planning process to unveil potential risk areas & gaps in migration. Focused skill workshops around design transformation solutions been conducted to mitigate risks. Travel and Transportation “The amount of effort that went into making this possible reflects all teams’ level of dedication, commitment and hard working to accomplish this venture” - Program Director “We all knew from the beginning that this project will not be an easy one, but the team with very strong and continuous support of top management, managed to successfully implement …. and perform a successful go-live. It has been an immense pleasure and honor to collaborate with such a competent team and we are now looking forward ……to achieve ambitious business plans. A very honest and heartfelt big thank you goes to each one of you for making this possible.” Vice President Customer Services Delighted Customer Quotes
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Leading Airline MRO engages Hexaware as its Transformation Partner to thrive in the digital future. Download Case Study for more information.
Transcript of Leading Airline MRO engages Hexaware as its Transformation Partner - Case Study
The Client is the fastest growing Airline Maintenance, Repair and Overhaul (MRO) service provider in the Mid –East Asia. It provides end-to-end maintenance services for Airframes, Engines & Components & serviced through 27 domestic & 2 international stations
ABOUT THE CLIENT
Case Study
© Hexaware Technologies. All rights reserved. www.hexaware.com
Leading Airline MRO engages Hexaware as its Transformation Partner to thrive in the digital future
Case Study SnapshotA leading airline MRO turned towards risk free and timely transformation of its legacy systems as well as leverages digital technologies in mobility, IOT & analytics space to make itself future ready & cost-effective. The client earned its happily ever after with maintained migration timeline and cost well within budget.
Business Objectives Expansion plan to build a large state of art MRO facility to fully service airlines with diversified fleet types
To enable productivity & quality operations via standardized processes, data exchange and integration across multiple units through core systems and automation To be ready for the digital future via leveraging and integrating technologies like Mobility, IOT & Analytics to create a fully enabled, connected and highly productive work force
Risk free and timely transformation of legacy systems and multiple silos of information to a comprehensive system
Transformation & Technical Challenges
• Rollout of applications without impacting flight operations • Narrow window for switch over• Potential flight disruptions due to missing data• Testing of new system to ensure full functionality• Low quality of data due to multiple applications and lack of validation • Large investment of $20 Mn+ and significant key resources• Multiple Standalone applications needs to be phased out and transitioned to new system • Regulatory mandate to maintain over 10 years of data• Conversion & Transitioning of digitized hard copy data• Limited knowledge available with customer on the new system
Solution Strategy - Ensuring Proper Transformation Early engagement as Transformation PartnerHexaware along with its MRO – Centre of Excellence team get engaged early during implementation planning process to unveil potential risk areas & gaps in migration. Focused skill workshops around design transformation solutions been conducted to mitigate risks.
Travel and Transportation
“The amount of effort that went into making this possible reflects all teams’ level of dedication, commitment and hard working to accomplish this venture”
- Program Director
“We all knew from the beginning that this project will not be an easy one, but the team with very strong and continuous support of top management, managed to successfully implement …. and perform a successful go-live. It has been an immense pleasure and honor to collaborate with such a competent team and we are now looking forward ……to achieve ambitious business plans. A very honest and heartfelt big thank you goes to each one of you for making this possible.”
Vice President Customer Services
Delighted Customer Quotes
Case Study
© Hexaware Technologies. All rights reserved. www.hexaware.com
About HexawareHexaware is a leading global provider of IT solutions and BPO services. Also listed among the Top 20 Indian global IT services organizations, the company has achieved leadership position in domains such as Travel & Transportation, Banking and Financial Services, Insurance and Healthcare and HR-IT solutions. Hexaware focuses on delivering business results leveraging technology solutions and specializes in Business Intelligence & Analytics, Enterprise Applications, Customized Application development & Maintenance, Independent Testing and Legacy Modernization. Hexaware has been providing business technology solutions for over 22 years and offers future proof and highly cost-effective solutions and services to our customers, always striving to win their utmost confidence.
India Headquarters152, Sector – 3 Millennium Business Park‘A’ Block, TTC Industrial AreaMahape, Navi Mumbai – 400 710Tel.: +91-22-67919595Fax: +91-22-67919500
APAC Headquarters180 Cecil Street, #11-02, Bangkok Bank Building,Singapore 069546Tel.: +65-63253020 Fax : +65-6222728
NA Headquarters1095 Cranbury South River Road Suite 10, Jamesburg, NJ 08831Main: 609-409-6950 Fax: 609-409-6910
For all Hexaware office locations, visit: http://www.hexaware.com/worldwide.htm [email protected]
EU HeadquartersLevel 19, 40 Bank Street,Canary Wharf,London - E14 5NRTel: +44-020-77154100Fax: +44-020-77154101
Tools leveraged for Successful MRO Migration
• Hexaware’s Migration framework – timely migration of clean data• Testing Suite – includes 1000+ test cases to comprehensively test the new system• Prebuilt Data Models and Rules repository helped the project team to achieve timelines effectively and save 20-30% of efforts and cost• Proprietary MRO transformation tools
IPsProprietary Mapping Templates to capture all data elements re uired for target system and help in easily identifying transformation rules from source system.
Prebuilt Staging Data Model that mirrors target data structure and can be deployed quickly thus saving time and ensures data integrity.
Respoitory of Validation rules (reusable scripts prior to data load which is specfic to Target system without which there can be load failures and multiple iterations)
Description
Methodology
Travel and Transportation
Risk-free Migration Planning and Solution• Designed a 3 stage process for a risk free migration • Eliminated repetitive efforts in timely fashion leveraging Hexaware’s proprietary MRO transformational tools, Migration framework & Testing suite
An expert team in old and new technologies for all aspects of transformationIn depth testing of new system for all impacted business processes
Business Results & Impact
RobustNew
System
Capable of exploring new possibilites with Mobility & Advanced Analytics
20 - 30%Successful transition to new system within planned budget and timelines with 20-30% savings on migration costs
FutureReady
Airline MRO has now becomes ready to meet the challenges of new fleet introduction and welcome new gen aircrafts
10%Cleaner data helped in better tracking and productivity, which improved operational efficiency over 10%
