Leading 21st Century Firms
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Transcript of Leading 21st Century Firms
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Leading 21st Century Firms #e20s February 2014, Paris
POST*SHIFT LEE BRYANT
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which comes first: social tech or new org structures?
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do we even need new org structures and practice?
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social technology enables new forms of organisation
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… and new organisational capabilities (affordances)
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but cannot fulfil its potential without real org change
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but cannot fulfil its potential without real org change
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The culture of work is changing
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Beyond Taylorism: productivity has gone quantum
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leadership & org design cannot be considered in isolation
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Hierarchy & divisional structure is only one dimension
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Small, co-ordinated agile teams are better at delivery
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P2P knowledge sharing beats cascaded ‘best practice’
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Communities and networks are the fabric of the org
CoP Engineering
CoP Marketing
CoP Designer
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‘podular working’ needs an underpinning service platform
IT-services Procurement-services HR-services Manufacturing
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alternatives to simplehierarchy are not new
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Haier: from state industry to agile market leader
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Kyocera: de-centralised ‘amoeba management’
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Morning Star: efficiency through self-management
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Valve: no management required
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Valve: no management required
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Some lessons on leadership from these case studies
{ }Haier: autonomous teams control costs and delivery. Competitive environment (e.g. ‘catfish’ roles).
Morning Star: Self-management by negotiated agreement (CLOUs).
nGen: Leaders step back to act as 'community managers.’ Valve: No managers: even co-founder Gabe Newell has no direct reports. Every employee can hire.
WL Gore: Leadership earned - “natural leadership” based on track record for GTD and team building.
!
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new thinking onorg design & governance
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Holacracy, Sociocracy, Dual-Operating System & more
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Fractal structures can be resilient at scale
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Companies starting to ask: “How would we do this if we were a startup?"
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Common features of new organisational thinking
!
small teams in a fractal or nested structure networked operations, with intelligence at the edges
not over-optimised for the past (“Innovator’s Dilemma”)
emphasis on autonomy & responsibility among workers
emphasis on agility & capacity for responsiveness
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what are the key features of a 21st Century company ?
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Our diagnostic framework: key attributes of a C21st firm
Structure ! •Decentralised •Resilient •Adaptive & Emergent •Networked •Service-oriented
Culture !•Open •Customer-centric • Innovative •Experience-led •Passion & purpose
Practice !•Agile & Iterative •Data-driven •Collaborative •Task-focused •Podular
© Postshift LLP, 2014
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key characteristics & roles of a 21st Century leader
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ServantLeadership
Networked Contributors
Connected LeadershipLoose Hierarchies & Strong Networks
ListeningAnalyzing
Setting ContextBuilding Consensus
TransparentDiverseOpen
jarche.com
Sunday, 28April, 2013
Network-centric management & being a ‘connector’
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Managing for complexity and change
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Outside-in perspective: leaders as customer advocates
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Nurturing a strong social fabric for ‘tight & loose’ to work
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Influencer, ‘keeper of stories’
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Creating protected spaces for new ways of working
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Traditional leadership skills more needed than ever
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#e20, #socbiz, #change, #betterbusiness, #efficiency,
#networks, #C21st, #wirearchy, #behaviour, #motivation,
#passion, #agile, #engagement, #influence, #collaboration, #people, #responsiveness,
#whateverwearecallingittoday
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Credits and references
Images: !http://i.imgur.com/5mHPnj9.png http://www.thepoke.co.uk/2013/09/25/contest-over-here-is-worlds-coolest-duck/njmlc4n/ http://www.flickr.com/photos/tinkerszone/3948664111 http://i.imgur.com/Qr3xx.jpg http://www.flickr.com/photos/dce76/159422716 http://www.flickr.com/photos/davegray/8194170066 http://www.flickr.com/photos/67705205@N00/790277620 http://weareus.co.uk/portfolio/human-chicken http://www.flickr.com/photos/davegray/8194170066/ http://www.current.com.au/2012/09/26/article/Haier-Learning-An-inside-look-at-Haiers-short-marriage-to-Fisher--Paykel/NFZBKHSEQP http://www.flickr.com/photos/good_day/555533669/ http://www.flickr.com/photos/the-wanderers-eye/4494147652/ http://www.flickr.com/photos/35468148654@N01/416787/ http://www.flickr.com/photos/dellphotos/6244154962/ http://www.flickr.com/photos/kheelcenter/5279194177/ http://www.youtube.com/watch?v=NikunES7CBw http://www.flickr.com/photos/featheredtar/2305070061/ http://www.flickr.com/photos/nicholas_t/3602389004 !Other references: !http://holacracy.org http://www.slideshare.net/jarche/connected-leadership http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/