Leadership Stories-Values in Action and The Tale of The Quirky Accountants

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Transcript of Leadership Stories-Values in Action and The Tale of The Quirky Accountants

  • 1. Leadership Stories-Values in Action and The Tale of The Quirky Accountants

2. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsLast week, just after Id posted my blog on Values I met with my accountant Russell Smith for our yearly review meeting and lunch (thanks Russell!). Back in his office afterwards I met some new members of his team and he showed me the Values that were painted on the office wall (I loved this part of the fabric of the building, not on a separate plaque or sheet of paper!) 3. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsThe company values are these: A. Innovate systems so that we never make the same mistake twice B. Do whatever it takes so our clients become raving fansC. Be passionate, fun and (sometimes) quirky* (now how many of you are surprised at that for a firm of accountants!) 4. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsD. Care for peoples happiness, fulfillment and well-being E. Seize every moment as an opportunity to grow and learn so we always give our best I love these values they mean something. They are inspiring and yet grounded in reality. 5. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsNot like: We aim to provide great customer service What does that mean? Now, some of these values can be measured quantitatively (an occasional client survey, for example) but as Russell says just because you cant measure something it doesnt mean its not important. 6. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsA better question to ask is what stories can we tell this month that show we have lived our values? No stories? Youre in trouble!Stories can be so much more powerful than data in bringing values to life. Never one to miss an opportunity, I asked Russell what guidance he would give to other teams or organizations looking to get real clarity on their own values. 7. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsHere are his top tips; 1. As a leader/business owner be clear on your own personal values first. Write them down. This helps you see if you really are living congruently according to your values. 2. Spend time with your immediate team getting real clarity on what your organization (or your team) is really about (not what you aspire to be what you are really like.) 8. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsRussells team asked themselves: What are we actually like? Is that good or bad?For Russell, this was a two day exercise involving heart searching, honest conversations and really getting under the skin of who they were as individuals and as a team. 3. This one I love spend time as a senior team living and breathing the chosen values before sharing them with the wider team. 9. Leadership Stories-Values in Action and The Tale of The Quirky AccountantsThe values have to really hit the heart for everyone. The senior team did this for six months before introducing them more widely across the organization. 4. Values should be expressed in a sentence and five values is probably the maximum you need!5. If you do this purely as a marketing exercise youre missing the point. 10. Leadership Stories-Values in Action and The Tale of The Quirky Accountants 6. Once youve got your values in place, review them quarterly with each team member but also ask yourselves how are we living these values as a team? Having values written down makes it much easier to: Recruit the right people they ABSOLUTELY MUST share the same values (even if they are technically brilliant, if they dont share the values they wont get hired) *if you want to know how they are sometimes quirky Ask Russell www.rsaccountancy.co.uk but color themes and cupcakes might give you a clue. 11. For more information on how to develop your Leadership Values please contactpat@lynnscottcoaching.co.uk 12. www.lynnscottcoaching.co.uk