Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok.

Leadership for Continuous Improvement

A Chameleon of Many Colors

Paul W. Odomirok

Leadership for Continuous ImprovementA Chameleon of Many Colors

Purpose

Background

Research

Findings

Implementations

Closure

Agenda


Purpose

Background

Research

Findings


Leadership Actions

Direction

Alignment

Motivation

Communication

Execution

Kotter

*

*

*


Leadership Behaviors

Model the Way

Inspire a Shared Vision

Challenge the Process

Enable Others to Act

Encourage the Heart

Kouzes and Posner


People Development

Influence

Interpersonal/Relationships

Learning and Development

Collaboration and Teamwork

Customer Focus


Business Management

Strategic Management

Conflict Management

Change Management

Planning & System Management

Organization Management


Performance Nuclei

Values: Trust/Integrity/Respect

Innovation

Thinking: Analytical/Logical

Discernment/Decision Making

Problem Solving


Organization Improvement

Cultural Competence

Organization Effectiveness

Adaptability/Flexibility

Drive & Initiative

Personnel Selection


Personal Improvement

Speaking & Writing

Listening

Mentoring & Coaching

Personal Competence

Self-Development


People ProcessPerformance

ProfitabilityPurpose: Customer & Self


Leadership Actions

Leadership Behaviors

People Development

Business Management

Performance Nuclei

Organization Improvement

Personal Improvement


Measure Baseline OutcomeDelivery Performance 60.2 % 92.0%Overall System Quality 87.0% 99.2%*Customer Satisfaction 72.1% 85.6%Associate Satisfaction 52.0% 65.5%Capacity 72,000 98,000Revenue $220MM $262MMProfit -$2MM $5MM

* Operational & Completeness & Appearance & Packaging & Handling

ImplementationEngineering and Manufacturing


ImplementationHelp Desk, Engineering, Marketing

Measure Baseline OutcomeHelp Desk 18 15*Service Response 48 Hour Same DayService Support Cost $1,080,000 $675,000Prod. Dev. Cycle 20-36 mos. 12-18 mos.Strategic Plan None 5 year planValue $13.4MM $52.0MM

* 3 best associates promoted to other areas.


ImplementationService

Measure Baseline OutcomeOrder Quality 67% 95%Chicago Assessment 68 pts 01/05 95 pts 12/05Memphis Assessment 93 pts 11/05 99 pts 03/06Cost/Waste Reduction --- $2MM+New Business Agreement --- $40MM

CDN %

0.000000%

0.010000%

0.020000%

0.030000%

0.040000%

0.050000%

0.060000%

0.070000%

1 4 7

10

13

16

19

22

Month

%

Customer Defect Notification


Improvement

Eliminate Waste

Waste


Waste

Improvement

Eliminate Waste


…..mmmmGoodEatin’

Improvement

Eliminate Waste

Reduce Cost

Reduce Defects

Reduce Time

Reduce Re-Work

Reduce Despair


Improvement

Increase Performance


Improvement

Increase Performance

Increase Productivity

Increase Quality

Increase Speed & Velocity

Increase Profitability

Increase Delight


Dialogue

and

Discussion

Leadership for Continuous Improvement

A Chameleon of Many Colors

Paul W. Odomirok………..Thank You!Phone 770-827-6551, E-Mail [email protected]

Leadership for Continuous Improvement A Chameleon of Many Colors Paul W. Odomirok.

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