Leadership development A blended approach

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www.mercer.com Leadership development A blended approach May 2009 Delete this text box to display the color square; you may also insert an image or client logo in this space. To delete the text box, click within text, hit the Esc key and then the Delete key Betsy Warde, Boston

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Delete this text box to display the color square; you may also insert an image or client logo in this space. To delete the text box, click within text, hit the Esc key and then the Delete key. May 2009. Leadership development A blended approach. Betsy Warde, Boston. Introduction. - PowerPoint PPT Presentation

Transcript of Leadership development A blended approach

Page 1: Leadership development  A blended approach

www.mercer.com

Leadership development A blended approach

May 2009Delete this text box to display the color square; you may also insert an image or client logo in this space.

To delete the text box, click within text, hit the Esc key and then the Delete key

Betsy Warde, Boston

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Leadership development reaching all levels

Blended content for all learning styles

Local and global delivery

Learning continues through LeadershipConnect

Assessing value and lessons learned

Introduction

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Develop Mercer managers at all levels across the organization using a systematic and consistent curriculum

Share a common language, consistent philosophies and skill sets among Mercer managers and leaders

Develop managers of managers and/or leaders of complex teams within Mercer to become effective and confident enterprise leaders

Create a culture of shared learning that cascades through all levels of management

Leadership development – Charter statements

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Leadership development – 2009 model

Stepping Up to Management Supervisors; First-time leaders

Helping People Succeed AdvancedExperienced managers; Team leaders

Helping Leaders SucceedManager of managers /

Leaders of complex teams

Mercer Leadership ForumTop 300+ leaders

OperatingCommittee

Helping People SucceedNew managers; Team leaders (6 mo. – 2 yrs.)

New Offering

New Assessment

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Stepping Up to Management– Online learning with follow-up workshops delivered locally– Workshops add Mercer-specific content

Virtual or live Facilitators vary by region

Helping People Succeed – Six skill-building modules with pre-work and 360° feedback

E-learning includes SkillChoice Business titles Modules delivered over time or back-to-back

Helping People Succeed Advanced– Pre-course assessments and discussion forums– Two-day, instructor-led course– Follow-up work online and with manager using the SkillSoft Business

Exploration Series and Books 24/7 Executive Summaries

Program delivery – Management level

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Helping Leaders Succeed– Pre-session self and 360°

assessments– Three-day, cross line-of-business

sessions, delivered by region– Cultural Diversity virtual follow-up

offering– LeadershipConnect access and

participation

Mercer Leadership Forums– Pre-session self and 360°

assessments– Pre- and post-session project work

supporting revenue growth – Four-day, cross line-of-business

sessions

Program delivery – Leadership level

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Links to SkillSoft assets, Books 24/7 Executive Summaries and Executive Blueprints and other valuable resources

Discussion forums across peer groups

Featured support articles, white papers, books, videos and podcasts in response to discussions on the forum

Links alumni and materials from their Helping Leaders Succeed or Mercer Leadership Forums session

To-be-added section to support ongoing collaboration among Helping People Succeed Advanced program participants

Links to Mercer intellectual capital

LeadershipConnect

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LeadershipConnect

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Measurement

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Attendance statistics

Survey results

On the job observable activities linked back to program

LeadershipConnect activity

Demand for more programs

Measurement

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Program # PPL SUTM HPS *HPS Adv HLS MLF

2007 601 112 350 NA 113 26

2008 984 296 173 NA 273 242

2009 – Q1 87 15 37 NA 35 0

Total 1,672 423 560 0 421 268

*Helping People Succeed Advanced is a new program to be piloted in June 2009

Leadership development – Participation

Participants by program, 2007 through Q1 2009

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Impact on how you lead

Very positive23%

Positive68%

No impact0%

Somewhat positive

9%

What are you doing differently?

“I am much more aware of how people might see me or interpret my actions.”

“Delegate more. Stay in touch with my peers.”

“I express myself with enthusiasm and realize that my ‘heart’ emphasis is a strength even in a business environment.”

“Focus more on describing goals to team, rather than defining tactics of how to get there, which encourages/enables team to devise own approaches to achieving.”

“I'm paying more attention when negotiating with people of all levels.”

“I've tried to be more patient with others and to mentor instead of redoing assignments”

Helping Leaders Succeed – Global survey feedback

Impact on your teams

Very positive22%

Positive61%

No impact4%Somewhat

positive9%

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417 registered users since the site was announced on March 2, 2009

Average of 55 visits a day

Three discussions added and eight responses posted

Initial feedback…

“This is really well done.  Reflects an enormous effort.  Hopefully it will become viral.”

“Nice site!  Great to have a one-stop shop.”

“I will add a question in the forum to add traffic... just as soon as I have a legitimate question to ask!”

“I just "surfed" through Leadership Connect and my first impression is FANTASTIC!”

“CONGRATULATIONS and thank you for giving us these tools to make us better leaders in Mercer. This will make Mercer

an even better place to work and will reinforce the true "Mercer spirit."

LeadershipConnect activity and feedback

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Senior leadership support and involvement is critical

Holistic curriculum for all levels of management supports enterprise-wide capability building– Phased approach for introduction of modules is fine– Program content must link and reference previous programs– Program content must grow and change as the audience and

strategy matures

Pilot in various regions allows for relevance of global approaches and content

Shared experience, whether face-to-face or through other media, is invaluable

Lessons learned

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www.mercer.com