Leadership culture
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Transcript of Leadership culture
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Russia today
146 mln people
9 time zones
19 mln live in Moscow region
9 hrs!
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167.6% telecom penetration
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MTS TODAY
> 100 mln clients
6 countries
70 000 employees
TOP-3 best employers
85% vacancies are
closed by internal
candidates
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Gamification
Big DATA
Evolution of generations
and values
RUSSIAN C-LEVEL
CHALLENGES
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ROLE of the TOP team
Motivation of teams
PRO-active talent
development
Prepare to work in
VUCA world
Three sources of input on the current
culture
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1’140 MTS and
subsidiary employees
responded
Facilitated workshops
with cross-functional
teams
1to1 interviews with
TOP management
team
Org DNA Profiler® Management Workshops Exec Interviews
Strategic session
2 days
facilitation session with the TOP team
Facilitation
defined ultimate culture profile
Result
clear action plan
C-level
“bought” into the project
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Dependency
Proactive
Communication Silos
Engagement
People
Speed
Quality
Clear
leadership Aligned
Defined
responsibility
Strong sides Develop
Finalized strong aspects and
future development
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Developed 8 golden rules
1 Trust your team, they are professionals
2 Say “Thank you!”
3 Don’t be centric, delegate tasks
4 Get things done
5 Explain, don’t just say what to do
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7 Think like the CEO
8 When criticizing, offer solutions
Work for clients – make it simple and clear
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Employees appraise managers
83% of managers were
appraised
71% managers have high rating
Feedback to managers
(+ development guide,
trainings)
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Whom would you choose as the BEST
friend?
1 2 3
Emotional Intellect, MBTI self
reflection, understanding others,
communication and motivation enhancement
Develop a coaching culture .
Managers coach their teams
Adaptability
Set up an
effective team
Creative
thinking
Learning
Agility
Effective
decision taking
Talent
development
Strategic vision
Result
Oriented
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Meetings with people from other industries: doctors, firefighters, paraolimpic champions, etc
Out of business development
Life styles clubs: Women in business, Book-lovers,
Story telling, English club, Creativity boosters, Theater etc
Self development via training others: managers
run trainings on leadership, finance, innovations (~200
managers, 10 000 employees participated)
Mentors and corporate coaches to develop others
and unleash the potential
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High correlation between business
results and TOP manager
perception
22 * Profit , % plan fulfilment * CS - client satisfaction
R=0.72 R=0.76
Profit CS
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Development is
available for everyone
out of 60 000
employees
48 000 went through in-
class training
74 000 online trainings
+14pp factor training in
engagement ‘14 vs ’13
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Culture eats strategy
for breakfast Peter Drucker
THANK YOU Oxana Kukharchuk Director Corporate University, MTS [email protected]