Leadership - Conv_web.pdf The nominating committee must receive official nominations for directors...

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Transcript of Leadership - Conv_web.pdf The nominating committee must receive official nominations for directors...

  • Leadership C o n v e n t i o n P r e s e n t e d b y t h e

    nashville, tn m u s i c c i t y u s a

    April 2 1 - 2 3 , 2 0 1 3

  • 2:30- Registration – Registration Desk - Mezzanine Level

    Pocket Agendas sponsored by Alexander Thompson Arnold, PLLC, Milan, TN Badge covers sponsored by Harland Clarke, Franklin, TN Commemorative gift sponsored by EverFi, Washington, DC

    7:00- Escape to Margaritaville

    Cosponsored by Earl R. Whaley and Company, CenterPoint Flood Services, and Mountain Life Insurance Company, Alcoa, TN; Elite Financial Products, Inc, Clarksville, TN

    Come join other delegates as we go “Conky Tonkin’” in Nashville at Jimmy Buffett’s Margaritaville! In the heart of downtown Nashville on Honky Tonk Row, you can make your own music as you walk up the unique piano key stairs to the second level, where our bankers will enjoy their own private stage, band, and dance floor—not to mention yummy hors d’oeuvres and a hosted bar. And when the band takes a break, you’ll want to join our own “line dance teacher” for line dancing lessons! A great time will be had by all!

    Convention Agenda

    Leadership C o n v e n t i o n

    Who should Attend Career financial industry employees in higher ranking staff or junior- to mid-management positions who are preparing to become the industry’s next generation of leaders.

    9:00 pm

    5:30 pm

    8:00 am Registration / Continental Breakfast – Registration Desk/Ballroom Foyer - Mezzanine Level

    Continental breakfast sponsored by Vining Sparks, Memphis, TN

    8:30 am Call to Order / Opening Remarks – Crockett Ballroom - Mezzanine Level Gregg Ketterman, President, Young Bankers Division, and Vice President, National Bank of Tennessee, Newport, TN

    8:45 am Chairman’s Welcome Anderson “Andy” L. Smith, Chairman, Tennessee Bankers Association, and President & CEO, Jefferson Federal Bank, Morristown, TN

    9:15 am Customer Service – How to Keep Customers Rushing Back for More Kelly McDonald, McDonald Marketing, Dallas, TX

    Cosponsored by FISI, Inc, Nashville, TN, Graduate School of Banking at LSU, Baton Rouge, LA, and Investors Title Insurance Company, Chapel Hill, NC

    We all know that the customer is “king.” In our increasingly competitive business environment, it is more important than ever to cater to customers’ needs and desires and provide customer service that goes way beyond basic politeness and courtesy. The best and smartest companies and banks are finding that listening to what customers want and delivering on every promise, no matter how small, is what keeps customers happy and coming back for more. Terrific customer service doesn’t have to “break the bank.” It’s not about spending more to keep your customers happy; it’s about truly understanding the customer experience from a personal point of view. In addition, in today’s diverse marketplace, recognizing that not all customers are the same and that needs may differ with cultural values, this session will address key customer insights to deliver exceptional service to your customers.

    nOte: Registered delegates and spouses/guests are requested to wear TBA badges to all convention functions. Badges will serve as admission tickets to all convention programs and activities.

  • 10:30 am Break

    10:45 am Personal Economics Program Awards/Recognition Robby Moore, Chairman, PEP Committee; President- elect, Young Bankers Division; and Senior Vice President, Bank of Perry County, Hohenwald

    Sponsored by First National Banker’s Bank & FNBB Capital Markets, LLC, Birmingham, AL

    11:15 am Business Session Adjourns

    12:00 pm Golf Tournament Vanderbilt Legends Club, Franklin, TN

    Sponsored by Fiserv, Franklin, TN

    Boxed Lunch for Golfers at 12:00pm Shotgun Start at 12:30 pm

    Participation in the golf tournament requires a separate registration and fee. Only persons fully registered for the convention are eligible to participate in the golf tournament. Be sure to register by April 1, 2013.

    Convention Agenda

    nOte: Registered delegates and spouses/guests are requested to wear TBA badges to all convention functions. Badges will serve as admission tickets to all convention programs and activities.

    Thanks to Our Sponsor: Fiserv

    7:00 – Reception and Entertainment at the Hilton 9:00 pm Nashville Downtown – Bredesen Room - Mezzanine Level

    Sponsored by Financial Products and Services, Inc, Nashville, TN

    Join the group in the Bredesen Room at the Hilton Hotel for adult beverages, hors d’oeuvres, and a SURPRISE visit by a well-known celebrity! You won’t want to miss this!

    8:00 am Registration / Continental Breakfast – Registration Desk/Ballroom Foyer - Mezzanine Level

    Continental breakfast sponsored by Federal Home Loan Bank of Cincinnati, Cincinnati, OH

    8:30 am Call to Order / Opening Remarks – Crockett Ballroom - Mezzanine Level Gregg Ketterman, President, Young Bankers Division, and Vice President, National Bank of Tennessee, Newport, TN

    9:00 am State of the Banking Industry in Tennessee Greg Gonzales, Commissioner, Tennessee Department of Financial Institutions, Nashville, TN

    Cosponsored by Crowe Horwath, LLP, Brentwood, TN, and The Plateau Group, Inc, Crossville, TN

    Join Commissioner Gonzales as he looks at where we are, where we are going, and his goals for the department and the industry.

    10:00 am Break

  • 10:15 am President’s Report / Election of Division Officers and Directors

    10:45 am Young Bankers Division Past-Presidents Panel

    Moderator: James S. “Jay” England, President, Decatur County Bank, Decaturville, TN

    Panelists: Jeff Agee, CEO/President, First Citizens National Bank, Dyersburg, TN

    Walter G. Birdwell, Jr, Chairman, Citizens Bank, Carthage, TN

    Philip Calahan, President, Peoples Bank & Trust Company, Manchester, TN

    Radford A. West, President/CEO, Macon Bank and Trust Company, Lafayette, TN

    Sponsored by Waller, Nashville, TN

    11:45 am Grand Prize Drawings

    You must be present at the grand prize drawings to win

    • Weekend Package at the Sandestin Hilton Resort, site of the 2014 Leadership Convention, and $1,000 Cash Cosponsored by the Sandestin Hilton Resort, Sandestin, FL, and Southeastern Commercial Finance, LLC, Memphis, TN

    • $2,000 Cash Prize Cosponsored by Crowell & Crowell, PLLC, Franklin, TN, Financial Insurance Consultants, LLC, Mandeville, LA, and Gulf Guaranty Life Insurance Company, Jackson, MS

    12:00 pm Convention Adjourns

    Convention Agenda

    Mobile APP

    July 21-26, 2013 Belmont University, Nashville, TN

    SM The

    SouTheaSTern School of

    BANkING I & II CoNCURRENT SESSIoNS

    EstablishEd in 1939

    For more information please contact:

    Susan Taylor, CMP srtaylor@TNBankers.org

    615/244-4871 or 800/964-5525

    www.TNBankers.org

    Discounted tuition deadline is June 20, 2013

    The TBA is premiering a new event app for this year’s convention. Get connected in 3 steps:

    • Download the Guidebook app for your iPhone, Blackberry, or Android phone

    • Link to our event with the redeem code: 13TBALeaders

    • Enjoy custom schedules, maps, networking, and extended info about this year’s program!

    For more detailed information or questions visit the Leadership Convention post on our website at: www.TNBankers.org/2013LeadershipConvention

    New Location

    !

  • board of directors

    President: Gregg Ketterman, Vice President, National Bank of Tennessee, Newport

    President-elect: Robby Moore, Senior Vice President, Bank of Perry County, Hohenwald

    Vice President: Emily Gray, Senior Vice President/Senior Credit officer, The Hardin County Bank, Savannah

    Immediate Past President: James S. “Jay” England, President, Decatur County Bank, Decaturville

    East Tennessee Bridget Wooden, Loan officer, Citizens Tri-County Bank, Pikeville (2013)

    Devin Ralston, Vice President, The Community Bank of East Tennessee, a division of Southern Bank of Tennessee, Clinton (2014)

    John Hunter, Commercial Relationship Manager, People’s Community Bank, a division of First Community Bank, Johnson City (2015)

    Middle Tennessee Julie Huffines, Chief Administrative officer/Senior Vice President, Community Bank of the Cumberlands, a division of SouthEast Bank & Trust, Cookeville (2013)

    Chris Schlueter, Vice President, Avenue Bank, Nashville (2014)

    Michael D. Griffith, Vice President/Business Banking and Development, Security Federal Savings Bank of McMinnville, McMinnville (2015)

    West Tennessee Andy Collins, Vice President, Commercial Bank & Trust Co, Paris (2013)

    Michelle Bing, Vice President & Board Secretary, Reelfoot Bank, Union City (2014)

    John Killen, City President, Carroll Bank and Trust, Huntingdon (2015)

    Grand divisions

    elegates will elect a new vice president of the Young Bankers Division and one new director from the East, Middle, and West grand divisions of the state during the Tuesday morning business session.

    Persons interested in running for vice president representing the East Grand Division of Tennessee should contact a member of the Young Bankers Division exec