Leadership & change management, Lecture 3, by Rahat Kazmi
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Transcript of Leadership & change management, Lecture 3, by Rahat Kazmi
LEADERSHIP AND CHANGE
MANAGEMENT REFLECT YOUR PERSONAL EFFECTIVENESS
WITHIN AN ORGANISATION
LECTURE 2
BY
RAHAT KAZMI PREPARED BY: RAHAT KAZMI
SEPTEMBER 2010
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Reflect your Personal
Effectiveness within an
Organisation
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Personal Effectiveness in an Organisation
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After today you all
will know what is
expected of you
in an organisation
towards your
personal effectiveness
Objectives
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OLD PARADIGM
Industrial Age
Stability
Control
Competition
Things
Uniformity
NEW PARADIGM
Information Age
Change
Empowerment
Collaboration
People and Relationships
Diversity
If you do not know where you are , you can’t be in control .
Leadership – New Reality
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6
Leadership : Personality -
Hermann’s Whole brain Model
LOGICAL ANALYTICAL FACT BASED
QUANTIATIVE
HOLISTIC INTUITIVE
INTEGRATING SYNTHESIZING
ORGANISED SEQUENTIAL
PLANNED DETAILED
INTER PERSONAL FEELING BASED
KINESTHETIC EMOTIONAL
HERMANN’S WHOLE BRAIN MODEL
A – UPPER LEFT
B- LOWER LEFT
D- UPPER RIGHT
C - LOWER RIGHT
Directive and authoritative
Conservative and Traditional
Holistic, adventurous, risk taking
Friendly , trusting and empathetic
Work will always expand to take the time allowed – Parkinson’s Law
High Bureaucratic Organization:
Common Approach to Business Problems
DOES THE THING WORK?
DON’T MESS WITH IT
DID YOU MESS WITH IT?
YOU DUMB *#@>!!
DOES ANYONE KNOW?
WILL YOU CATCH HELL?
HIDE IT
TRASH IT
YOU POOR $#@! ~*%$
CAN YOU BLAME SOMEONE ELSE?
NO PROBLEM
YES NO
YES
NO
NO
YES YES
YES NO
• They see NO link between their pay and their
performance.
• They don’t perceive Growth or advancement opportunities
• They do not see their Work as important , or their
contributions are not recognized and valued by others.
• They do not get to use their natural talents.
• They have unclear and unrealistic expectations.
• They will no longer tolerate abusive managers or Toxic
environments.
Why Good Performers Leave List of PUSH FACTORS
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“Time in America and most of Modern World is shrinking. Companies have down-sized their staffs and up-sized the workloads of
all the survivors. These people need shortcuts every waking minute of their
lives.”
A New Reality
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1. Systematically identifying and isolating the core
negatives driving an individual’s performance.
2. Intentionally eliminating those negatives — indeed,
transforming them into powerful positives.
Our Solution
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Developing the ability to think clearly and
logically
Presenting the ideas effectively and in a
way that other person understands the
point
Some Tips to improve personal effectiveness at workplace
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Being confident in conducting oneself and
in presenting the ideas
Time management
Dissolving Conflict
Some Tips to improve personal effectiveness at workplace
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Good planning
Not showing sentimental emotions and
putting off your face
Understanding the priorities
Some Tips to improve personal effectiveness at workplace
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Being a good listener
Understanding
Reducing stress
Some Tips to improve personal effectiveness at workplace
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Being proactive
Motivate your team
Being optimistic
Some Tips to improve personal effectiveness at workplace
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Be a continuous learner
Some Tips to improve personal effectiveness at workplace
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Be a professional
Avoid egoism
Building good relationships
Some Tips to improve personal effectiveness at workplace
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Be flexible
Be matured
Good dressing
Some Tips to improve personal effectiveness at workplace
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Being updated
Some Tips to improve personal effectiveness at workplace
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Task Significance
Feedback Autonomy
Task Identity
Skill Variety
Organization
Design
Group Design
Personal
Characteristics
(skill, knowledge
attitude)
Individual
Effectiveness
Inputs Design Components Outputs
Individual-Level Performance
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21
The Performance measurement cycle –
Four critical Linkages
WHAT GETS REWARDED COUNTS
WHAT COUNTS GETS MEASURED
WHAT GETS MEASURED GETS DONE
WHAT GETS DONE GETS REWARDED
When a valuable employee leaves , it is a signal that something in the system may need fixing
Organization
Design
• Organization design is concerned with
the larger organization within which the
individual job is the smallest unit.
• Group design concerns the larger group
or department containing the individual
job.
• Like organization design, group design is
an essential part of the job context.
Group
Design
Individual-Level Performance
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Personal
Characteristics
• Personal characteristics of
individuals occupying jobs include
their age, education, experience,
and skills and abilities.
• Personal characteristics can affect
job performance as well as how
people react to job designs.
Individual-Level Performance
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Autonomy
The degree to which a job provides
freedom and discretion in
scheduling the work and
determining work methods.
Feedback About Results
The degree to which a job provides
employee with direct and clear
information about the effectiveness of
task performance
Task Significance
The degree to which a job has a
significant impact on other
people’s lives
Task Identity
The degree to which the job
requires completion of a whole
and identifiable piece of work
Skill Variety
The degree to which the job
requires a variety of different
activities
Individual- Job Performance
Job Characteristics Model - Hackman/Oldham
Core Job Dimension
Skill Variety
Task Identity
Task Significance
Autonomy
Feedback
Psychological States Personal and Work Outcomes
Experienced
meaningfulness of the
wok
Experienced
responsibility for
outcomes of the work
Knowledge of the
actual results of the
work activities
• High internal work
motivation
• High-quality work
performance
• High satisfaction
with the work
• Low turnover
• What is the design of the larger organization within which
the individual jobs are embedded?
• What is the design of the group containing the individual
job?
• What are the personal characteristics of jobholders?
Individual- Level Performance
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• How much skill variety is included in the jobs?
• How much task identity do the jobs contain?
• How much task significance is involved in the jobs?
• How much autonomy is included in the jobs?
• How much feedback about results do the jobs contain?
Individual- Level Performance
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Personal effectiveness means making the most at all personal resources at our disposal - our personal talents, energy and time relative to what's most important to us.
Personal Effectiveness At Work
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Personal effectiveness Creates Success.
So be a star performer we don’t need only degrees & medals but also self improvement
Need for this Approach
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Develop ability to think clearly and logically
Structure thoughts and present ideas cohesively and effectively
Increase levels of confidence in conducting oneself with internal and external customers
Benefits
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Topics
- Positive Impact
- Setting Goals
- The trust Factor – Creating Win-
Win Relationship
- Self mastery – A Plan for
Personal Success
- Workplace Etiquettes
- Communication
- Time Management
- Stress Management
- Conflict resolution
- Addressing Emotions at work
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Positive Impact
• Set of behaviors that are beneficial at all levels of the organization
• How to be the type of employee successful companies fight to keep, by applying seven high- performance behaviors to their professional life.
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7 habits of Highly effective People by Steven Covey :-
1)Be Proactive
2)Begin with the end in mind
3)Put first thing first
4)Think win – win
5)Seek first to understand, than to be understood
6)Synergize
7)Sharpen the saw
Set of Behaviors
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Career development is not always about moving up in the organization.
It's more about constantly improving yourself and getting the most out of your job and work life.
To stand out in a good way, you need to be aware of the consequences of what you think, say, and do
Stand Out At Work
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Think You can (and will)
succeed
People have confidence
in us when we have
confidence in ourselves,
What To think, or Not
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We gain confidence when Skill & knowledge grow
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Try New Things Make self development plans
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Energy
Enthusiasm
Attitude
Think about your work as more than a Job
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Doesn't it feel great to get through the day without challenging
ourselves to learn something new or do something great?
Go beyond the minimum effort, easy way and the safe path.
Work hard
Think Excellence
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Don’t complain & Argue too much
Don’t use inappropriate language (like swearing)
What to say or not
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Don't talk about personal problems
Don’t talk Politics & Religion
What to Do, or Not to Do
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Look and act professional
Be professional by meeting commitments & respecting your responsibilities to others & yourself
What to Do, or Not to Do
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Have fun at work, and at the same time, let people know you can handle difficult situations with a level head
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• Watch your appearance by being well groomed (bathed, trimmed, combed, etc.) and well dressed (accepted clothing for the position you want, tucked in shirt, clean shoes, matching socks, etc.).
• Be mature by behaving like a reliable grownup.
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Build Relationships
Learn From your mistakes
Be flexible - "That's not my job." "I don't want to do that
Create growth opportunities for yourself
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• S = Specific
• M = Measurable
• A = Attainable
• R = Realistic
• T = Timely
Setting Goals
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Specific – What, Why and How? Measurable – If you can’t measure it , you can’t manage it Attainable – Goals you set which are too far out of your reach, you probably won't commit to doing. Realistic - Realistic does not mean Easy, in this case, means "do-able." Timely :- Set a timeframe for the goal: for next week, in three months, by fifth grade. Putting an end point on your goal gives you a clear target to work towards.
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Develop your communication and behavior skills to
create a climate of trust, collaboration and goodwill
with coworkers
Creating Win–Win Relationship
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Learn a set of principles and personal management skills that
will change how you view your life and enable you to grow in
personal confidence and effectiveness
Self mastery – A Plan for Personal Success
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Say Hello, how are you
Your Physical and Verbal behavior
Etiquettes at work
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Sit up straight Your appearance
Etiquettes at work
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Be Self aware – Self-awareness is a critical component to
etiquette in any situation.(How many people are Self Aware?)
Taking particular note of coworker annoyance is good place to
start . Use them as rules of thumb for behavior that you find
particularly obtrusive and make a concerted effort not to do
the same.
Use common sense, try not to be too loud and unpleasant
Avoid Strong Cologne & Perfume – Use light and Soft ones
Mind your own business –
Some more Tips
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Don’t talk loudly across partitions
Keep cell phone ringers low
Answers phone promptly, don’t let it ring several times
Use speakerphone only for conference calls
Keep Your noise to yourself
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This is basic; but many
overlook it
Cover your mouth when you
sneeze & Cough
Don’t pick your nose
Failure to do so is rude,
inconsiderate and stupid
Keep your germs to yourself
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Speak with more confidence and listen carefully to build rapport
Analyze and utilize body language to your advantage
Communication
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Realize that time management is a myth – We have only 24 hours in a day. Time doesn’t change. All we can actually manage is ourselves and what we do with the time that we have
Find out where you’re wasting time - Many of us are prey to time-wasters that steal time we could be using much more productively. Do you spend too much time 'Net surfing, reading emails, or making personal calls?
Time Management
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Prioritize ruthlessly -
Learn to delegate and/or outsource.
Time Management
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Stress Management
• Avoid people who stress you out • Avoid hot-button topics • Pare down your to-do list
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Listen first; talk second
Keep people and problems separate
Conflict Resolution
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Make sure that good relationships are the first priority
Use active listening skills to ensure that you hear and understand other’s positions and perceptions.
When you talk use an adult, assertive approach rather than a submissive or aggressive style
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Addressing Emotions At Work
Kick habits that hurt you. Habits such as procrastinating, overeating, being disorganized, avoiding conflict…etc
Learn how to stay calm and clearheaded when you start to lose your temper
Eliminate over-reactive behaviors and replace them with reasonable behaviors
Learn behavior modification skills that people will notice—and will likely want to copy themselves
Take ownership of your emotions and your reactions
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Always keep a positive attitude
Talk nicely and be nice
Attitude
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1. Thomas Cummings and Christopher Worler, Organization
Development and Change, South Western College
Publishing
2. Stephen Robbins, Organizational Behavior, Prentice Hall
3. Marvin Ross Weisbor, Organizational Diagnosis : A
Workbook of Theory and Practice, Perseus Books Group
Recommended Further Readings
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