© Transplace 2014. All Contents confidential. 1

Leadership as a Competitive Differentiator

Adrianne CourtChief HR Officer, Transplace

2© Transplace 2014. All Contents confidential.

• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator

Agenda

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Mission and Core ValuesMISSION

To achieve global supply chain excellence for our customers – North American manufacturers, retailers, and distributors – as a premier provider of transportation management services, intermodal, truck brokerage and SaaS TMS solutions.

To exceed customer expectations by continuously reducing costs and improving service. Our assets are people, proven processes, proprietary technology and scale.

CORE VALUES

RESPECT THE INDIVIDUAL

THRILL THE CUSTOMERby reducing cost and improving service

PROCESS AND TECHNOLOGY EXCELLENCE

GROWTH AND PROFITABILITY

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Leadership Principles

LEAD BY EXAMPLE COMMUNICATE EFFECTIVELY

BUILD A GREAT TEAM

DELIVER RESULTSCUSTOMER FIRST, PEOPLE ALWAYS

Accept responsibility for our actions, and hold our teams and colleagues to the same

Act ethically and in the spirit of the Mission and Core Values of Transplace

Assume positive intent, and display positive intent in our actions

Be approachable and candid

Be in the trenches; actively engage with and coach our teams

Say what we mean and do what we say

Treat everyone with respect

Be willing and open to give and receive constructive feedback

Cascade information while honoring confidentiality

Communicate high, clear and consistent expectations

Listen and understand before acting

Never complain down or across the organization

Resolve conflict timely and respectfully; do not let it linger

Verify accuracy; do not tolerate gossip and rumors

Foster employee ownership and responsibility for professional development

Identify and develop future leaders

Provide frequent, honest and constructive feedback

Recognize and reward contribution regardless of role, location or organization

Remove obstacles, challenge the status quo, and drive continuous process improvement

Select and hire the best for every role

Train, mentor, coach and develop to build knowledge, expertise, and competencies

Establish goals to define success

Learn from mistakes: do not shoot the messenger

Measure results based on facts and data

Own customer satisfaction, and reinforce thrilling our customers

Recognize and reward results

Succeed by knowing our customers, competitors and the competitive landscape

Win by exceeding goals

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About Transplace

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Customer Growth

2000200220042005200620072008200920102011201220132014

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Basic TECHNOLOGY SOLUTION

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ION

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Transplace Industry Recognition

Supply and Demand Chain Executive2014,2013, 2012, 2010, 2009, 2008, 2007, 2006,2005

Supply and Demand Chain Executive2012, 2011, 2010, 2009

Supply Chain Brain 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2003

TOP 10 3PL PROVIDERInbound Logistics 2013, 2012, 2011, 2010, 2009, 2008,2007, 2006,2005, 2004, 2003

PROS TO KNOW

GREEN SUPPLY CHAIN PARTNER

GREAT SUPPLY CHAIN PARTNER

Logistics Management2013, 2011, 2010, 2007, 2006

QUEST FOR QUALITY

World Trade Magazine2011, 2010, 2009

eyefortransport2013, 2012, 2011, 2010, 2009, 2008

Food Logistics2013, 2012, 2011, 2010, 2009

LEAD LOGISTICS PROVIDER

TOP 100 3PL

BEST 3PL IN MULTIPLE CATEGORIES

SUPPLY CHAIN INNOVATION AWARDCouncil of Supply Chain Management Prof.2012 Supply Chain Innovation of the Year

Information Week 2010, 2009

MASTER OF TECHNOLOGY

8© Transplace 2014. All Contents confidential.

• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator

Agenda

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Leadership Investment

Useful Ideas and Takeaways

Practical Approaches Low Cost and High Return

“R&D” – feel free to rob and duplicate

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Leadership Investment

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Leadership Investment

Accountability Commitment Development Engagement Results Recognition

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Leadership Investment Commitment to Leadership Principles & Core Values

All presentations (internal/external) Fundamental to all core people practices and programs

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Leadership Investment Annual Goals Review and Establishment

Aligned to our Core Values and Leadership Principles Measured and Communicated

Talent Review Program Formal review program (9-box) Defined accountabilities and JD’s Behaviors aligned to Core Values and Leadership

Principles

Hiring and Selection Rigor – “Hire for Transplace” Skills-based assessments Thinking Values-based assessment Multi-tier interviews One-on-one interviews Panel interview (presentation)

Behaviors

Acc

ount

abili

ties

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Leadership Investment New Manager Learning Paths

Reinforce accountability to people practices and Leadership Principles

FUEL Station Instructor-led courses (internal SME’s) Training Tips Tuesdays

New Grad Professional Development Program 2 Year Rotational Program Building future leadership pipeline Huge customer visibility

Development and Performance Management Rigor and accountability Annual Review (360 element) Annual Goals Review and Establishment

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Leadership Investment Transplace Leaders Forum (TLF)

Annual Leadership Summit

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Leadership Investment Recognition Programs

Reinforce Leadership Principles and Core Values

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Leadership Investment Annual Employee Satisfaction Survey - 82% participation

Continued improved in all areas relevant to how we align to our Core Values

Many said this is the first company they have worked that actually lives its values

With top ranking of the questions below, our leadership investment is creating a meaningful impact on our overall work environment:

My manager treats me with dignity/respect & cares about me as a person.

I have a clear understanding of my job responsibilities.

My manager allows me to make decisions within reasonable guidelines.

Customer Retention and Satisfaction Internal Partnership Survey

HR Quarterly Reporting and Metrics Attrition/Turnover On-time Reviews Progress to Goals

“It is impressive how much emphasis Transplace places on the values. I have never worked for a company that really lives the values in many ways.”

18© Transplace 2014. All Contents confidential.

• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator

Agenda

19© Transplace 2014. All Contents confidential.

Leadership as a Competitive Differentiation

In an interview published in CEOCFO Magazine, the CEO of Transplace was asked, “What are a few of the most important things you have learned over time that has made a difference for Transplace?”

This is a people business and you have to be able to attract the right talent and develop that talent so that you create leaders for the business.

Last year we recruited a chief human resources officer. We took human resources out of the finance organization and made the function a direct report of mine with a C-level executive to really help us focus on the strategic side of HR; bringing the right people onboard and developing them in the right way.

20© Transplace 2014. All Contents confidential.

Leadership Investment

Accenture Exelon Protiviti

Alero Learning Kiewit RehabSources

AT&T Liberty Mutual Insurance RSI

BDO Mondo Salesforce.com

BDM Harris Bank Nestle Purina Sears Holdings

Bon - Ton Stores OSI Shawmut Design

Clarity Consulting Parsons Brinckerhoff SiteCompli

dunnhumby Philips Verizon

Top 25 BEST PLACES FOR RECENT GRADS - Transplace

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Leadership as a Competitive Differentiation

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Leadership as a Competitive Differentiation

2014