Leadership and the art of RECEIVING feedback
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Transcript of Leadership and the art of RECEIVING feedback
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Feedback and how to RECEIVE it
Eric De Pooter
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Feedback and how to receive it
Definition
Receiving= skill to develop
Receiving vs accepting
Too much ?
Direct indirect official unofficial direct indirect clear unclear (non)verbal
Advantages (Inner )development•Trust •Relationships •Output and results
Development
Lead by example
Resistance•Who What How Where Why When
Pull vs push
Work on me
first
Feedback culture
Difficult Receivers can’t receive
givers can ‘t give
Love Hate Fear learn vs accept me as I am
Skills• Self confidence?• Assertiveness?• Trust?• Self efficacy
Coaching Recognition Evaluation
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?
Our reactions Unknown What to do with info Honest intention Used against us
Pain Trauma Rejection Guilt
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Content: unfair, not helpful, untrue
Relationship: lack of trust, integrity, compentence
Me: me, myself and I endangered
TRIGGERS
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ContentRecognition Coaching Evaluation
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Content
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Where does it come from
Expectations
Understanding
Content
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Blind spots
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Content
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?What are characteristics of the person you would accept every feedback of?
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RelationshipTrust
Integrity
Competence
Recognition
Respect Autonomy
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Me, myself and I
Personality differences In giving
& receiving feedback
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“No big deal”
Hate feedback “We’ll see”
Recovery from negative
Duration of positiveLow
High
High
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Complexity
World PeopleIntentions
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Compassion
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Self efficacy vs self confidence
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Some basicsDo
• Mind your emotions• Listen and shut up• Ask for examples• Summarize and check• Ask for suggestions • Thank • Say what you will (not) do
Do not
• Do not interrupt • Do not get defensive• No “yes but…”• Do not accept everything just like that
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Act... like in ACTION
Know yourself & your feedback reaction pattern
Prepare & exercise
Ask support
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Have a good life!Eric De Pooter