Welcome to LIS 504!Leadership and Management Principles for

Library and Information Services

September 11, 2006

Leadership and Management for Client-Centred Professional Practice

today’s topics….

• course overview, philosophy, themes

• school-work differences in cultures

• professional practice as art, science, & business – with humanistic foundations

• perceptions of leadership & management

• communication – public speaking

• group dynamics

Culture is: shared…

• values

• norms

• beliefs

• expectations

• group policies, practices, procedures

• authority relationships

“active learning” for remembering:

~ if you read… 10%

~ if you hear… 20%

~ if you look at pictures… 30%

~ if you watch a movie, view an exhibit, watch a demo… 50%

~ if you discuss in a group, give a talk… 70%

~ if you simulate doing it, do it, give a dramatic presentation, teach… 90%

Tell me and I’ll forget.

Show me and I’ll remember.

Let me do it and I’ll understand forever.

humanistic foundations of management and leadership:

problems of the human condition

• history• philosophy• anthropology, cultural studies• fine arts, literary studies• human sciences

Leadership framework:

~ personal skills – self-knowledge — self-awareness and self-regulation

~ relationship skills – knowledge of others — empathy and collegiality for

mutual trust

Leadership in a nutshell:

the power of influence to build shared vision & trust

~ Know thyself.

~ Know others.

• The first time you need somebody is too late to start cultivating a relationship with them.

• If you want to influence someone, take them for lunch.

the leadership circle of service….

planning service,

consulting & communicating

measuring allocating

& evaluating resources

delivering

service

Sawu bona. Sikhona.“I see you. I am here. Until you see me I do not exist. When you see me, you bring me into existence.”

- quoted by Peter Senge in The Fifth Discipline (1990)

If I keel over at my desk, will anybody notice?

To be invisible is to be irrelevant.

for next week:

• speaker intro rehearsal, for Gail (2 mins max), by Friday 10 am – email me when ready

• define terms ‘leadership’ & ‘management’

• review teamship & communication skills

• review first assignment

• reading groups

• start your Journals

ideas for introducing Gail…• Gail de Vos is a well-known expert in storytelling, and I’m

sure you are as curious as I am to learn how she applies her art as a storyteller to the art of public speaking………. Please join me in welcoming Gail……

• Storytelling is magic because it allows people to paint pictures with words. Storytelling is public speaking at its most eloquent………

• Stories are the way in which we relate and make sense of our shared experiences, whether as children or adults at work……….

• Research supports the growing recognition of story as a way to deepen and enrich learning, to strengthen motivation, to enhance memory, and to build inclusion and a sense of community……….

speaker intro tips:

~ arrive 10 minutes early to relax, check room & equipment

~ introduce yourself to the speaker, chat, offer water, help

~ as “host” to speaker, make them feel really welcome on behalf of the audience — most speakers are friendly because they have likeable qualities to get invited to be a speaker

~ smile when you begin (if you can remember!), say your name, look at the audience — speak to notes if you have any – don’t read them

~ remember everybody wants you to succeed not fail

Team task:

List 5 key conditions for a good job.

3p’s for meetings: purpose, process, payout:

~ facilitator (& everyone) welcome, acknowledge, respect confidentiality, create emotional safety for all. - Sawu bona.

~ facilitator (& everyone) agree on purpose, tasks, priorities, time allowances (agenda).

~ everyone speaks, listens with intent, strives to understand & reach agreement (buy-in). - Listen 80%, speak 20% of the time.

~ recorder records action items for follow-up

~ facilitator asks for process feedback (“plus/Delta”) at end, does post-meeting follow-up & monitors task progress

~ enjoy, have fun!

some communication skills…

• acknowledging• listening - “You can think out loud, but you

can’t listen out loud.”

• parroting• paraphrasing• checking perceptions, feelings• body language• open-ended questioning

Gotta be perfect or good enough?

• “first-time perfect” syndrome – what drives it?

• “If we believe there is no hope, there will be no hope.” – Noam Chomsky

• Fear will not harm you, but fear of failure will.

• Performance is never perfect for the performer.

• Be a “satisficer” not an optimizer, at least for most things.

factors in considering a job opportunity*:

rankrank

1. learning and growth opportunities (33%)

2. personal satisfaction (25%)

3. balance in work and personal life (20%)

4. Salary (10%) * E Beauchesne,“You can take this job and, uh, re-evaluate it” EJ Sept. 2/95, p.E2

employment relationships in a good job*:

• trust

• commitment

• communication

• influence

* Graham Lowe, The Quality of Work: A People-Centred Agenda (2000)

journeys….

andtransformations…