Leadership and Management

Congruence: task-skills,

values

Mission & Strategy

Organizational Culture

Motivation

Unit Climate

WorkplaceConflicts

External Environment

Performance

Systems

Systemic Benefits of OO*Helps identify undetected and/or unreported criminal or unethical behavior,

policy violations, or ineffective leadership

Provides an early warning diagnosis system that identifies and alerts institutions about new negative trends.

Provides upward feedback to management about organizational trends

Provides the organization with an independent and impartial voice, which fosters consistency between organizational values and actions

Serves as a central information and referral resource for policies, processes and resources within the organization

Provides training in Conflict Management

* “Ombuds Benefits to Organizations” http://www.ombudsassociation.org/resources/ombuds-benefits-organizations

Systemic level: Ask yourself

What are the characteristics of the organization (culture, etc)?

What stakeholders in your organization you may work with?

What do they currently look to you for?

In what ways would you like to work with them?

How can you begin to build rapport?

How to fit with formal systems?

Upward feedback

Need to Balance with Standards of Practice (i.e. confidentiality)

Periodic Meetings with leadership

Periodic Reports

Participation (as observer) in high level meetings

Proposing Initiatives (task forces, etc)

Training, Speaking and Facilitation

Why?- Skill Building/ Systemic Impact

- Add Value- Build Trust

Training: Conflict Management Skills, Mediation Skills, Facilitation skills, etc

Speaking: general meetings, management meetings (i.e. procedural justice presentation)

Facilitation: Task Forces(i.e. alcohol use task force)