Leadership and Innovation How IT can effectively lead within the … · 2013-02-27 · Praveen...
Transcript of Leadership and Innovation How IT can effectively lead within the … · 2013-02-27 · Praveen...
How
IT c
an e
ffect
ivel
y le
ad
with
in th
e en
terp
rise
prav
een@
acce
lper
.com
Lead
ersh
ip a
nd In
nova
tion
7/8/
2009
@A
ccel
per 2
009
2
The
Obj
ectiv
eTo
exp
lore
opp
ortu
nitie
s fo
r gro
wth
in th
e IT
en
viro
nmen
t, le
arn
perfo
rman
ce to
ols,
and
und
erst
and
inno
vatio
n fra
mew
ork.
Out
line:
Und
erst
andi
ng tr
ue n
eeds
of c
usto
mer
s D
evel
opin
g in
nova
tive
solu
tions
Mak
ing
IT a
val
ue p
ropo
sitio
nM
easu
ring
succ
ess
Inno
vatio
n fra
mew
ork
Bec
omin
g pa
rt of
the
mai
nstre
am b
usin
ess
IT g
row
th th
roug
h ex
celle
nce
and
inno
vatio
n
7/8/
2009
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3
Econ
omic
Loo
k
7/8/
2009
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per 2
009
4
IT C
halle
nges
Tod
ay�
Perc
eive
d to
be
a co
st c
ente
r rat
her t
han
a va
lue
cent
er�
Boxe
d in
a s
uppo
rting
role
rath
er th
an a
lead
ing
role
in In
form
atio
n Ag
e�
IT D
epar
tmen
ts re
act t
o em
ploy
ee n
eeds
rath
er th
an c
reat
e ne
eds
for t
heir
valu
e-ad
d se
rvic
es�
Mos
t IT
depa
rtmen
ts a
re o
ccup
ied
in m
aint
enan
ce a
ctiv
ities
and
be
en ju
stify
ing
thei
r exi
sten
ce�
Not
con
side
red
inno
vato
rs e
ven
thou
gh m
any
inno
vatio
ns c
ome
from
IT d
epar
tmen
ts�
Ther
e is
alw
ays
a lin
gerin
g th
reat
of o
utso
urci
ng IT
func
tions
, and
fe
ar o
f bei
ng d
ism
antle
d
7/8/
2009
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per 2
009
5
CIO
/VP
Mai
nten
ance
&
Sup
port
New
Pro
duct
s/
Solu
tions
IT
Man
agem
ent
12
3
1.R
eact
ive
(Jus
tify
erro
rs)
2.Su
stai
nabi
lity
(Res
ist c
hang
es)
3.D
eliv
erin
g va
lue
(Exp
ect c
usto
mer
com
plai
nts)
Typi
cal I
T O
rgan
izat
ion
7/8/
2009
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per 2
009
6
The
IT O
ppor
tuni
ty
The
lead
ersh
ip ro
le m
eant
for I
T in
th
e K
now
ledg
e (in
form
atio
n,
inte
llige
nce,
and
inno
vatio
n) A
ge.
7/8/
2009
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009
7
Feel
thei
r Pai
n!�
Com
plai
nts
�N
aggi
ng p
robl
ems
�In
deci
sion
s�
Rep
eat p
robl
ems
�U
pset
em
ploy
ees
�Te
chni
cal
chal
leng
es�
Stag
natio
n�
Circ
umst
ance
s
EFFO
RT
TO M
EET
C
US
TOM
ER
R
EQ
UIR
EM
EN
TS
CU
STO
ME
RSA
TISF
AC
TIO
N
2. S
POK
EN
CU
STO
MER
EX
PEC
TATI
ON
S
1. U
NS
POK
EN
A
SS
UM
ED
REQ
UIR
EMEN
TS
SUB
JEC
TIVE
RE
QU
IREM
ENTS
3. U
NS
POK
EN
�L
ove
to H
ave�
OB
JEC
TIV
E R
EQ
UIR
EMEN
TS
TREN
DS
OVE
R
TIM
E
Scou
t for
the
oppo
rtun
ity!
Love
Thy
Cus
tom
ers!
7/8/
2009
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009
8
LSL
USL
We
build
to li
mits
, and
che
ck fo
r acc
epta
bilit
y th
roug
h in
spec
tion
with
in li
mits
3.4
DPM
O
LSL
USL
Targ
et
Acc
epta
ble
Exce
llenc
e
Mar
gina
lO
utpu
tM
argi
nal
Out
put
No
Mar
gina
lO
utpu
tN
o M
argi
nal
Out
put
Und
erst
andi
ng E
xcel
lenc
eS
hoot
and
Aim
Aim
and
Sho
ot
Just
Do
IT!
Do
IT W
ell!
7/8/
2009
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per 2
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9
Serv
ice
Scor
ecar
d an
d SP
In
7/8/
2009
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per 2
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10
20R
ate
of Im
prov
emen
t
15E
mpl
oyee
Rec
ogni
tion
15N
umbe
r of P
/G S
olut
ions
10Id
eas
per E
mpl
oyee
5C
olla
bora
tion
with
Sup
plie
rs5
Cos
t of S
uppl
ier S
ervi
ces
5O
n-tim
e Pe
rform
ance
Sum
=IT
Per
form
ance
Inde
x10
Em
ploy
ee L
ove
10N
ew A
pplic
atio
ns
Req
uest
s
5E
rror
/Chu
rn R
ate
Net
Sco
re
A x
B/ 1
00Si
gnifi
canc
e (B
)Sc
ore
(%) (
A)
Mea
sure
men
ts
Info
rmat
ion
Tech
nolo
gy In
dex
Inno
vatio
n Fr
amew
ork
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2009
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12
Bus
ines
s Is
sues
1.C
ompe
te o
n co
st-b
asis
, not
on
valu
e2.
Nee
d m
eani
ngfu
l nat
iona
l stra
tegi
c pl
an fo
r inn
ovat
ions
ba
sed
on n
atur
al c
ompe
tenc
ies
inst
ead
of s
ome
stan
dard
app
roac
h to
inno
vatio
n3.
Lack
of e
duca
tion
in in
nova
tion
4.La
ck o
f dire
ct in
tera
ctio
n w
ith g
loba
l cus
tom
ers
5.N
o sp
ecifi
c fu
ndin
g an
d re
sour
ce c
omm
itmen
t6.
Inef
fect
ive
mea
sure
s an
d m
anag
emen
t
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2009
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009
1313
Wor
ds o
f Wis
dom
�Con
stan
t rei
nven
tion
is th
e ce
ntra
l nec
essi
ty...
We�
re
all j
ust a
mom
ent a
way
from
com
mod
ity H
ell�
-Jef
frey
Imm
elt
�Inte
llect
ual p
rope
rty h
as a
she
lf lif
e of
a b
anan
a.�
-Bill
Gat
es
�Whe
n yo
u in
nova
te, y
ou�v
e go
t to
be p
repa
red
for
ever
yone
telli
ng y
ou y
ou�re
nut
s.�
-Lar
ry E
lliso
n
7/8/
2009
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14
Bus
ines
s In
nova
tion
Def
ined
�C
ontin
ually
and
effi
cien
tly d
evel
opin
g br
eakt
hrou
gh
inno
vatio
ns fo
r offe
ring
high
er v
alue
to c
usto
mer
s,
achi
evin
g pr
ofita
ble
grow
th fo
r bus
ines
ses,
and
gai
ning
co
mpe
titiv
e ad
vant
ages
in th
e m
arke
tpla
ce.
�B
reak
thro
ugh
is d
efin
ed a
s th
e ad
vanc
es th
at w
ill
sign
ifica
ntly
effe
ct fi
nanc
ials
by
chan
ging
the
gam
e us
ing
the
Rul
e of
2.
Bus
ines
s in
nova
tion
begi
ns w
ith s
trate
gy a
nd e
nds
with
pr
ofita
ble
grow
th fo
r an
orga
niza
tion.
7/8/
2009
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15
The
Inno
vatio
n Tr
end
7/8/
2009
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per 2
009
16
Thin
king
G.C
.S.F
Thin
king
Tim
e (m
in)
Per I
dea
Exte
nt o
f Inn
ovat
ion
Goo
dC
razy
S
tupi
dFu
nny
Cre
ate
new
opp
ortu
nitie
s by
com
bini
ng tw
o or
mor
e id
eas
uniq
uely
.
☺
7/8/
2009
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009
1717
Thin
king
Car
ds
Goo
d Id
eas
Brin
g in
reco
gniz
ed
busi
ness
lead
ers
to s
peak
at
mon
thly
mee
tings
Stup
id Id
eas
Attr
act m
embe
rs to
m
eetin
gs b
y ha
ving
da
ncin
g la
dies
/men
to
ente
rtain
.
Cra
zy Id
eas
Prom
ote
the
orga
niza
tion
amon
gst t
he h
igh
scho
ol
stud
ents
.
Funn
y Id
eas
Hav
e a
"Qua
lity
idol
" co
mpe
titio
n fo
r fu
ndra
isin
g
Let�s
pla
y ca
rds!
7/8/
2009
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18
Fund
amen
tal
Plat
form
Der
ivat
ives
Var
iatio
ns
Kno
wle
dge
Imag
inat
ion
Play
Speed of Thought
EinsteinNewton
Edis
onRu
bber
mai
d
Mic
roso
ft,IB
M
Mot
orol
aA
pplic
atio
n D
evel
oper
CoC
Cur
rent
wor
k on
inno
vatio
n
Brin
nova
tion�
------
------
------
----#
Triz
Port
folio
of I
nnov
atio
nsIn
nova
tion ≈
Effo
rt x
�(K
now
ledg
e, P
lay,
Imag
inat
ion)
Hav
e w
e de
fined
our
por
tfolio
of I
T in
nova
tions
?
7/8/
2009
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per 2
009
19
Plat
form
Der
ivat
ive
Varia
tion
Port
folio
of I
nnov
atio
ns
Bre
akth
roug
h In
nova
tion
= R
ule
of 2
If le
ss is
bet
ter,
at le
ast 5
0% re
duct
ion
(/2)
If m
ore
is b
ette
r, at
leas
t 100
% in
crea
se (x
2)
7/8/
2009
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20
The
T.E.
D.O
.C. M
etho
dolo
gy
Targ
et (T
)O
ppor
tuni
tyD
evel
op (D
)A
ltern
ativ
esEx
plor
e (E
)id
eas
Opt
imiz
e (O
)So
lutio
nC
omm
erci
aliz
e (C
)In
nova
tion
�Li
sten
to
cust
omer
for
spec
ific
need
s�
Mak
ing
cust
omer
�s
life
easi
er,
bette
r, an
d ric
her
�Ex
plor
e �w
hat
if�sc
enar
ios
�R
esea
rch
cust
omer
�s
cust
omer
s fo
r th
eir v
alue
pr
opos
ition
�C
reat
e in
nova
tive
optio
ns fo
r th
e cu
stom
er,
and
cust
omer
s�cu
stom
ers
�O
ptim
ize
the
solu
tion
for t
he
cust
omer
gi
ving
the
best
val
ue
�C
lose
the
deal �
Wha
t�
Whe
n�
Valu
e�
Fun
Giv
e cu
stom
ers
mor
e th
an th
ey w
ant a
t an
affo
rdab
le p
rice.
Whi
ch p
hase
we
do a
nd d
on�t?
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2009
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009
21
Easi
ng C
usto
mer
Pai
nsPo
tent
ial i
deas
for
grow
th
Cla
ssify
cus
tom
er
need
s
Cat
egor
ize
Cus
tom
ers�
buy
ing
need
s (S
ched
ule
for
inno
vatio
n)Id
eas
to in
nova
te
now
(Wha
t to
inno
vate
)
Fund
amen
tal
Plat
form
Der
ivat
ive
Varia
tion
5 -1
5 yr
.
2 -
5 yr
.1
-2 y
r.
N
ow �
1/2
yr.
Effo
rt x
�(C
usto
mer
Kno
wle
dge,
Pla
y, Im
agin
atio
n)
Imm
edia
teN
ear T
erm
Sho
rt Te
rmLo
ng T
erm
7/8/
2009
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009
22
Cap
italiz
ing
Opp
ortu
nitie
s
Proc
ess
Exce
llenc
e
(Sus
tain
ed E
cono
mic
Gro
wth
)Fe
w B
reak
thro
ughs
(Sho
rt-te
rm G
row
th)
Impr
ovem
ents
(Pro
fit)
Innovation
Mar
ket L
eade
rshi
p
III
IIIIV
Hig
hLo
w
High Low
Me
Too
Pro
duct
sLo
st o
ppor
tuni
ties
Pro
cess
Lea
ders
hip
Thou
ght L
eade
rshi
p
The
IT B
usin
ess
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2009
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24
Cas
e St
udy:
Info
sys
(Ref
: Ser
vice
Sco
rcar
d, b
y Ty
agi a
nd G
upta
, 200
7 w
ww
.info
sys.
com
Fram
ewor
kSa
mpl
e O
bjec
tives
Perf
orm
ance
Mea
sure
s
Val
ues
and
Ethi
csB
e a
resp
onsi
ble
corp
orat
e ci
tizen
Con
tribu
tion
to In
fosy
s Fo
unda
tion
Fina
ncia
l Per
form
ance
Impr
ove
prof
itsA
chie
ve re
venu
e gr
owth
Red
uce
oper
atio
ns c
ost
Impr
ove
retu
rn o
n ca
pita
l
% im
prov
emen
t mar
gin
Rev
enue
Acc
ount
s re
ceiv
able
Ret
urn
on c
apita
l em
ploy
ed
Clie
nt/M
arke
t Foc
usG
row
larg
e ac
coun
tsE
nhan
ce c
lient
sat
isfa
ctio
nS
treng
then
bra
nd p
ositi
onB
road
en b
usin
ess
foot
prin
t
% re
venu
e in
crea
se fr
om la
rge
acco
unts
Ann
ual c
lient
sat
isfa
ctio
n in
dex
# of
sig
nific
ant c
lient
refe
renc
es%
of r
even
ue fr
om s
ervi
ces
intro
duce
d in
last
two
year
s
Ope
ratio
nal E
xcel
lenc
eIm
prov
e qu
ality
and
pro
duct
ivity
Opt
imiz
e re
sour
ce u
tiliz
atio
nS
treng
then
inte
rnal
col
labo
ratio
nLe
vera
ge in
telle
ctua
l pro
perty
Rew
ork
cost
as
% o
f tot
al e
ffort
% u
tiliz
atio
n%
of r
even
ue u
sing
re-u
sabl
e co
mpo
nent
s
Tale
nt M
anag
emen
tR
ecru
it qu
ality
tale
ntD
evel
op a
nd re
tain
com
pete
ncie
sS
treng
then
per
form
ance
eth
ics
Dev
elop
wor
kfor
ce d
iver
sity
% o
f rec
ruits
rece
ivin
g A
gra
de in
a c
ompr
ehen
sive
test
% o
f ann
ualiz
ed a
ttriti
onV
aria
ble
payo
ut a
s a
% o
f bud
gete
d pa
yout
% o
f fem
ale
empl
oyee
s
Sca
le In
frast
ruct
ure
Sca
le in
frast
ruct
ure
% o
f sch
edul
e sl
ippa
ge o
f crit
ical
pro
ject
s
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2009
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7/8/
2009
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27
As
Info
sys
pene
trate
s ev
ery
entry
poi
nt in
the
prod
uct
lifec
ycle
, it e
xper
ienc
es a
clo
se w
orki
ng p
roxi
mity
with
va
rious
sta
keho
lder
sin
the
valu
e ch
ain.
Kris
(Eve
n ch
ange
d th
e na
me)
Gop
alak
rishn
an, C
hief
Ope
ratin
g O
ffice
r, In
fosy
s Te
chno
logi
es L
td.,
said
, "In
fosy
s w
orks
w
ith th
e cr
eato
rs a
nd e
nd-u
sers
of t
echn
olog
y. O
ur
enga
gem
ent w
ith th
e cr
eato
rs o
f tec
hnol
ogy
-usu
ally
pr
oduc
t eng
inee
ring
com
pani
es -
help
s us
gai
n ea
rly
visi
bilit
yin
to te
chno
logy
and
aid
s us
in c
o-cr
eatin
g ne
w
prod
ucts
and
ser
vice
sin
thei
r ind
ustri
es. A
s a
resu
lt,
Info
sys
enjo
ys b
ette
r und
erst
andi
ng o
f the
nee
dsof
the
ultim
ate
end-
user
s of
tech
nolo
gy."
.
Info
sys
Inno
vativ
e W
ay
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2009
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28
CEO
s ra
te a
n in
flexi
ble
infra
stru
ctur
e an
d in
suffi
cien
t acc
ess
to
info
rmat
ion
as tw
o of
the
top
ten
obst
acle
s to
inno
vatio
n.
CIO
sne
ed to
dev
elop
the
right
clim
ate
for b
usin
ess
mod
el in
nova
tion
with
in th
e IT
org
aniz
atio
n
Adop
ting
a cu
stom
er-c
entri
c ap
proa
ch w
ill in
crea
se IT
�sab
ility
to
inno
vate
in w
ays
that
pos
itive
ly im
pact
the
busi
ness
.
Whe
n te
chno
logy
is c
ombi
ned
with
bus
ines
s an
d m
arke
t ins
ight
s co
mpa
nies
can
ach
ieve
thei
r hig
hest
inno
vatio
n po
tent
ial.
CIO
sfig
ure
prom
inen
tly in
effe
ctin
g th
e ch
ange
s th
at w
ill e
nabl
e co
mpa
nies
to re
aliz
e th
e pr
omis
e of
bus
ines
s m
odel
inno
vatio
n.
Ref
: IBM
Glo
bal T
echn
olog
y Se
rvic
es, M
ay 2
006
CEO
�s V
iew
of C
IO�s
7/8/
2009
@A
ccel
per 2
009
29
CIO
/VP
Mai
nten
ance
&
Sup
port
Inno
vatio
nM
anag
emen
tIT
M
anag
emen
t
IT S
core
card
/Fi
nanc
ials
New
Pro
duct
s/So
lutio
ns
The
New
IT O
rgan
izat
ion
Em
ploy
ee
Rel
atio
nshi
ps
Part
ner
Rel
atio
nshi
pM
anag
emen
t
7/8/
2009
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ccel
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009
30
Be
a Le
adin
g O
ffice
r
Exe
cutiv
e O
ffice
r
Inno
vatio
n Le
ader
ship
Idea
Man
agem
ent
Fina
ncia
l Offi
cer
Ope
ratin
g O
ffice
rG
row
th O
ffice
r
Cre
ativ
ity C
ultu
reW
here
is th
e IT
Guy
?
7/8/
2009
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ccel
per 2
009
31
Laun
chin
g In
nova
tion
1.Pr
omot
ein
nova
tion
-R
ecog
nize
and
rew
ard
empl
oyee
s fo
r in
nova
tion
2.A
ccel
erat
e in
telle
ctua
l in
volv
emen
t -E
xcel
in
liste
ning
to a
ll id
eas
3.C
olla
bora
te to
gro
w
sale
s th
roug
h in
nova
tive
solu
tions
�N
eed
ton
of id
eas
to g
et o
ne n
ew
busi
ness
pro
duct
Prod
uct
Proc
ess
Bus
ines
s
Act
ivity
Dur
atio
n
Idea
(Thi
nkin
g)
Opp
ortu
nity
Fo
rIn
nova
tion
7/8/
2009
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ccel
per 2
009
32
Monetize andInstitutionalize
Innovation
Cap
ture
key
val
ue g
row
th id
eas
Edu
cate
man
ager
s in
inno
vatio
n
Allo
cate
reso
urce
s fo
r inn
ovat
ion
Dev
elop
new
inno
vativ
e so
lutio
ns
Inve
st in
lead
ersh
ip d
evel
opm
ent
Cor
pora
te G
row
th
Star
t bef
ore
you
need
to
Trai
n th
e tr
oops
Des
igna
te a
team
of e
xper
ts
App
oint
a s
enio
rle
ader
7/8/
2009
@A
ccel
per 2
009
33
Be
a Le
adin
g O
ffice
r
Exe
cutiv
e O
ffice
r
Inno
vatio
n Le
ader
ship
Idea
Man
agem
ent
Fina
ncia
l Offi
cer
Ope
ratin
g O
ffice
rG
row
th O
ffice
r
Cre
ativ
ity C
ultu
re
CIO
-In
form
atio
n, In
telli
genc
e, Im
prov
emen
t, an
d In
nova
tion
CIO -Information, Intelligence, Improvement, and Innovation
7/8/
2009
@A
ccel
per 2
009
34
The
Task
at H
and
1.IT
is y
our b
usin
ess
2.R
un li
ke a
bus
ines
s, n
ot li
ke a
sho
p 3.
Info
rmat
ion
and
tech
nolo
gy a
re y
our c
ompe
titiv
e w
eapo
ns4.
LEA
RN
TO
EXC
EL A
ND
INN
OVA
TE5.
Love
and
ser
ve y
our c
usto
mer
s6.
Cre
ate
valu
e-ad
d se
rvic
es7.
Ser
vice
you
r sol
utio
ns8.
Sel
l, le
ad, a
nd e
njoy
!
7/8/
2009
@A
ccel
per 2
009
35
The
IT O
ppor
tuni
ty
The
lead
ersh
ip ro
le m
eant
for I
T in
th
e K
now
ledg
e (in
form
atio
n,
inte
llige
nce,
and
inno
vatio
n) A
ge.
7/8/
2009
@A
ccel
per 2
009
36
Sum
mar
y
1.B
e an
opp
ortu
nist
-vi
sit c
usto
mer
s, fe
el th
eir p
ain
2.R
ecog
nize
cha
ngin
g cu
stom
er p
rofil
es3.
Inst
ead
of p
ushi
ng te
chno
logy
, pul
l you
r cus
tom
ers
for i
nfor
mat
ion,
inte
lligen
ce, a
nd in
nova
tion
4.Th
ink
inno
vativ
e (G
.C.S
.F.)
for c
reat
ing
optio
ns5.
Mai
ntai
n a
portf
olio
of i
nnov
atio
ns (F
.P.D
.V.)
6.P
ract
ice
disc
iplin
ed in
nova
tion
proc
ess
(T.E
.D.O
.C.)
for p
rofit
able
reve
nue
7.In
nova
te fo
r cus
tom
ers�
imm
edia
te o
r nea
r ter
m
need
s
7/8/
2009
@A
ccel
per 2
009
37
7/8/
2009
@A
ccel
per 2
009
38
Prav
een
Gup
taP
rave
en G
upta
, a m
anag
emen
t con
sulta
nt, h
as a
utho
red
seve
ral b
ooks
in
clud
ing
Bus
ines
s In
nova
tion
in th
e 21
st C
entu
ry, S
tat F
ree
Six
Sig
ma,
S
ix S
igm
a P
erfo
rman
ce H
andb
ook,
and
Ser
vice
Sco
reca
rd. P
rave
en is
E
dito
r-in-
Chi
ef o
f Int
erna
tiona
l Jou
rnal
of I
nnov
atio
n S
cien
ce, a
nd
writ
es a
mon
thly
col
umn
Man
ufac
turin
g E
xcel
lenc
e in
the
Qua
lity
mag
azin
e. P
rave
en fr
eque
ntly
spe
aks
at c
onfe
renc
es in
tern
atio
nally
.
Pra
veen
has
bee
n re
cogn
ized
as
a th
ough
t lea
der i
n ar
eas
of e
xcel
lenc
e an
d in
nova
tion.
H
e ha
s de
velo
ped
Six
Sig
ma
Bus
ines
s S
core
card
, th
e 4P
mod
el o
f exc
elle
nce,
B
reak
thro
ugh
inno
vatio
n, a
nd S
tat F
ree
Six
Sig
ma
met
hods
that
hav
e be
en tr
ansl
ated
and
us
ed w
orld
wid
e.
Pra
veen
, the
foun
ding
pre
side
nt o
f Acc
elpe
r Con
sulti
ng (w
ww
.acc
elpe
r.com
), ha
s w
orke
d at
Mot
orol
a, a
nd A
T&T
Bel
l Lab
orat
orie
s, a
nd c
onsu
lted
with
abo
ut 1
00 s
mal
l to
larg
e si
ze
com
pani
es in
clud
ing
CN
A, A
bbot
t Lab
s, S
uper
ior E
ssex
, Den
tspl
y, H
exel
, Exp
eria
n, S
loan
V
alve
s, W
eber
Mar
king
s, W
ayne
Sta
te (F
ord)
, and
Tel
ular
. Pra
veen
taug
ht O
pera
tions
M
anag
emen
t at D
ePau
l Uni
vers
ity, a
nd B
usin
ess
Inno
vatio
n at
Illin
ois
Inst
itute
of
Tech
nolo
gy, C
hica
go. H
e ha
s co
nduc
ted
sem
inar
s w
orld
wid
e fo
r ove
r 20
year
s.
Acc
elpe
r Con
sulti
ng p
rovi
des
train
ing
and
cons
ultin
g se
rvic
es in
the
area
of i
nnov
atio
n, S
ix
Sig
ma
and
busi
ness
per
form
ance
for a
chie
ving
sus
tain
ed p
rofit
able
gro
wth
. Pra
veen
can
be
con
tact
ed a
t pra
veen
@ac
celp
er.c
om.
7/8/
2009
@A
ccel
per 2
009
39(C
) Ac
celp
er C
onsu
lting
200
739
Hav
e a
Goo
d D
ay!