Leadership Academy Presentation Sally F. Muir June 4, 2002.
-
Upload
carol-parker -
Category
Documents
-
view
217 -
download
0
Transcript of Leadership Academy Presentation Sally F. Muir June 4, 2002.
![Page 1: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/1.jpg)
Leadership Academy
Presentation
Sally F. Muir
June 4, 2002
![Page 2: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/2.jpg)
Communication
Linking APD Patrol Officers Through E-Mail
![Page 3: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/3.jpg)
CommunicationBackbone to any business, organization, group, or relationship.
Information must flow from top to bottom and also from the bottom up.
![Page 4: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/4.jpg)
Communication
Early 1990’s – Extensive audit done on the Austin Police Department.
Findings included:
Internal communications
needed to be improved.
![Page 5: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/5.jpg)
CommunicationInternal departmental newsletter was developed.
One-page “Xeroxed” document on colored paper.
Distributed with paychecks.
![Page 6: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/6.jpg)
Communication
Newsletter has evolved into an 8-page document.
Still distributed with paychecks once a month.
![Page 7: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/7.jpg)
Communication
Early 1990’s –Personal computers were new to APD.Adjustment from typewriter to PC was slow.Written information still distributed to employees by inter-office mail.Time was an issue – people got information at different hours & days. No consistency.
![Page 8: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/8.jpg)
Communication
One-on-one communication is essential but information is often “interpreted”.
![Page 9: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/9.jpg)
APD as a Department
Tremendous growth at APD
1998 – reorganization & de-centralization
6 area commands
Multiple facilities across Austin
![Page 10: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/10.jpg)
Technology at APD
Department going through technology adjustments
Mobile Data Terminals in patrol cars
MDTs – Getting information to officers
Switching over to DEORS system of report entry & retrieval.
![Page 11: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/11.jpg)
Technology at APD
1998 – “Outlook ’97” incorporated into APD computer system.
First real means of distributing information out to employees quickly.
1999 – upgraded to “Outlook ’98”
![Page 12: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/12.jpg)
Technology at APD
Linked APD from Chief level down through detective level, including most civilians.
600+ patrol officers not linked to system
Officers worked on the street – did not have a “desk” workspace.
![Page 13: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/13.jpg)
Communication
Summer of 2001 – Chief Knee set up numerous small meetings with patrol officers representing all six area commands.
Officers encouraged to “bring to the table” any issues or problems/solutions.
![Page 14: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/14.jpg)
Communication
Officers asked for ability to have e-mail accounts. Issues included:
1. Access to computers & getting information
2. Finding out departmental changes from watching television news coverage
3. Feelings of frustration, anger and disappointment with department
![Page 15: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/15.jpg)
Areas of Interest
No computer access for patrol officers.
No e-mail accounts for patrol officers.
Information can not go out to patrol at the same time that it is sent to the rest of the department.
Officers feel they don’t get information.
Officers learn about department changes from the nightly news.
![Page 16: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/16.jpg)
Analysis
The individual as a psychological system. Understanding how a person takes in information, organizes it, and then interprets that information.
![Page 17: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/17.jpg)
Analysis
In listening to the officers at the meetings, it was obvious that their perception was that they were not getting all the information that they needed.
![Page 18: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/18.jpg)
Analysis
Equity
Socialization
Overcoming Resistance to Change
Motivation Through Consequences
Conflict Management Theory
![Page 19: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/19.jpg)
Adult Development Theory
32% (241) of APD’s 750 patrol officers are 30 years of age or younger.
They grew up in the “computer age”
Played video games & “surfed” internet
Would expect to have access to computers
![Page 20: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/20.jpg)
Physical Capital
By investing in something tangible, like computer hardware & software, e-mail accessibility can be possible for patrol officers; thus, the department can be brought together through the sharing of information.
![Page 21: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/21.jpg)
Managing the Environment
Adapting the structure through e-mail enhancement for the distribution of information to patrol officers.
![Page 22: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/22.jpg)
Response – Action Plan
Meet with APD Manager from Information Systems Department.
Discuss the feasibility of e-mail accounts for patrol officers.
Discuss possible costs involved.
![Page 23: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/23.jpg)
E-mail Project
There are four possible options for this project. Each having some advantages and disadvantages.
![Page 24: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/24.jpg)
Option 1
Add e-mail accounts for officers that are similar to other employees’ accounts.
Cost: $1,500 per each fully-equipped PC
Set-up approximately 650 profiles on 30-40 PCs.
Support cost is probably prohibitive.
![Page 25: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/25.jpg)
Option 2
Utilize roaming profiles for each of the 600+ officers.
Security concerns.
Support costs & network bandwidth requirements would probably be prohibitive.
![Page 26: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/26.jpg)
Option 3
Add “shift or platoon” e-mail accounts that would be shared by multiple officers.
Would not allow for confidentiality.
Possible “temporary fix”.
![Page 27: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/27.jpg)
Option 4
Investment in a Citrix Metaframe Server system.Functions similar to a “dumb terminal”.Applications run directly on the server.Access to network resourcesLock down stations for added security in less secure areas.Most feasible system for implementation.
![Page 28: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/28.jpg)
Response – Action Plan
Conduct informal survey of the department on the “need” for an expanded e-mail system for patrol officers.
![Page 29: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/29.jpg)
Response – Action Plan
Meet with APD financial officer to discuss funding.
This would be an “unbudgeted” item for either this year or next year’s budget.
![Page 30: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/30.jpg)
Response – Action Plan
Look for alternative funding sources such as:
• The Austin Crime Commission
• Corporate sponsors (high-tech)
• Grants from state or federal agencies
![Page 31: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/31.jpg)
Response – Action Plan
Meet with Training division to discuss necessary training for officers which may include:
1. In-service training for current officers
2. Additional training for cadets in the Academy
![Page 32: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/32.jpg)
Response – Action Plan
Develop criteria for utilizing the “APD-All” e-mail account, including possible uses for the “patrol” account.
![Page 33: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/33.jpg)
Information to Distribute
Information from the Chief
Crime data -a particular crime/crime pattern
Overtime – Special events
APD news releases – approximately 40 releases are put out to the media/public each month
Training and in-service information
![Page 34: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/34.jpg)
Information to Distribute
Job postings
Promotion & retirement ceremonies
Death & funeral notices
City Manager messages
![Page 35: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/35.jpg)
Assessment
Conduct a follow-up survey of patrol officers at six months from time of implementation to determine if they:
1. Are receiving information through the e-mail system
2. Feel that what they are receiving is useful information
![Page 36: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/36.jpg)
Assessment
Conduct survey of command staff, supervisors, and civilians to determine level of satisfaction with the e-mail system as means of distributing information out to patrol officers.
![Page 37: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/37.jpg)
Assessment
Obtain statistical data to show quantity of data being sent through e-mail system to patrol officer accounts.
Assess the financial impact of project on budget.
![Page 38: Leadership Academy Presentation Sally F. Muir June 4, 2002.](https://reader035.fdocuments.net/reader035/viewer/2022062407/56649e205503460f94b0bc58/html5/thumbnails/38.jpg)
Leadership in Action
Information is essential
to achieving
the mission of APD.
“To protect and serve Austin’s diverse community so that residents and visitors feel, and are, safe.”