Leaders Solving Business Problems

(Through Technology)

Kris KutcheraTechnology Executive Leadership

Academy April 2011

Background• Education

– BS Zoology, Business Programmer Certificate, MBA

• Boeing– Development excellence, training

• Cap Gemini– Projects, management, client relationships

• Washington Natural Gas– Team, relationships, leadership, governance,

contribution

• Fluke– Executing strategy, process improvement

• F5 Networks– Start up strategy, networks

• Alaska Airlines– Team, relationships, strategy, innovation, leadership,

contribution

Teaching & People

Development

Applying Logic,

Analysis & Process

Being Part of a Team

Building Relationshi

ps

Contribution

WaitressWaitress

TutorTutor

Lab TechLab Tech

Boeing Boeing ProgrammerProgrammer

Boeing TrainerBoeing Trainer

Cap Gemini Cap Gemini ConsultingConsulting

Washington Washington Natural GasNatural Gas

FlukeFluke

F5 NetworksF5 Networks

Alaska AirlinesAlaska Airlines

“Efficiency is doing things right; effectiveness is doing the right

things.” - Peter Drucker

How We Serve Our Customers

A high performing team and business partnerships make it

all happenThe right peopleDiversity &

inclusionCollaborative

leadership teamShared purpose &

visionCustomer focusProcess

accountabilityContinuous

learning

Organization

Direct Reports

• Emotionally intelligent (Goleman)– Self awareness, self management, social

awareness, relationship management• Customer focused• Employee development focused• Solution focused• Project management• Collaborative• Technically knowledgeable• Ownership mindset• Drive to contribute

Getting Started in a New Job• Understand your boss’ expectations• Learn the company strategy• Learn the industry• Assess the organization and start building

relationships– Interview key leaders/customers– Interview your team members

• Inventory projects and status• Identify serious issues (innovation, delivery,

support, team, customer relationships)• Create an organizational development plan (like a

project plan)• Define your objectives / goals based on this plan

Executive /Customer Interviews

• What are your long term / short term business objectives?

• What are your biggest challenges?• What should IT be providing? • How well is IT meeting these expectations?• What changes do you think need to be made?• What roadblocks or challenges do you think

need to be overcome? • How is <IT liaison/manager> doing?• Do you have any other feedback?

CIO Time Allocation

80% external – Customer relationships– Industry knowledge– Company strategy– Aligning IT strategy with

company strategy– Cross-divisional initiatives

(overhead reduction)– Marketing IT– Peer groups– External partnerships– Diversity leader– Mentor

20% internal – People development– Team building– IT strategy execution– Projects– Metrics– Communication– Continuous learning –

technology, leadership, strategy